The Discourse Of Customer Service Tweets

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The Discourse of Customer Service Tweets

Author : Ursula Lutzky
Publisher : Bloomsbury Publishing
ISBN 13 : 1350090697
Total Pages : 232 pages
Book Rating : 4.3/5 (5 download)

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Book Synopsis The Discourse of Customer Service Tweets by : Ursula Lutzky

Download or read book The Discourse of Customer Service Tweets written by Ursula Lutzky and published by Bloomsbury Publishing. This book was released on 2021-10-21 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis. From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers' linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this book's findings pave the way for practical applications in customer service.

Discourse of Twitter and Social Media

Author : Michele Zappavigna
Publisher : A&C Black
ISBN 13 : 1441138714
Total Pages : 330 pages
Book Rating : 4.4/5 (411 download)

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Book Synopsis Discourse of Twitter and Social Media by : Michele Zappavigna

Download or read book Discourse of Twitter and Social Media written by Michele Zappavigna and published by A&C Black. This book was released on 2012-02-23 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media such as microblogging services and social networking sites are changing the way people interact online and search for information and opinions. This book investigates linguistic patterns in electronic discourse,looking at online evaluative language, Internet slang, memes and ambient affiliation using a large Twitter corpus (over 100 million tweets) alongside specialized case studies. The author argues that we are currently witnessing a cultural movement from online conversation to what can be termed 'searchable talk' - online talk where people affiliate by making their discourse findable (for example, via metadata such as Twitter hashtags) by others holding similar interests. This cutting edge text will be of interest to all scholars and students dealing with electronically mediated discourse.

The Discourse of Public Participation Media

Author : Joanna Thornborrow
Publisher : Routledge
ISBN 13 : 131757995X
Total Pages : 210 pages
Book Rating : 4.3/5 (175 download)

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Book Synopsis The Discourse of Public Participation Media by : Joanna Thornborrow

Download or read book The Discourse of Public Participation Media written by Joanna Thornborrow and published by Routledge. This book was released on 2014-11-20 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Discourse of Public Participation Media takes a fresh look at what ‘ordinary’ people are doing on air – what they say, and how and where they get to say it. Using techniques of discourse analysis to explore the construction of participant identities in a range of different public participation genres, Joanna Thornborrow argues that the role of the ‘ordinary’ person in these media environments is frequently anything but. Tracing the development of discourses of public participation media, the book focusses particularly on the 1990s onwards when broadcasting was expanding rapidly: the rise of the TV talk show, increasing formats for public participation in broadcast debate and discussion, and the explosion of reality TV in the first decade of the 21st century. During this period, traditional broadcasting has also had to move with the times and incorporate mobile and web-based communication technologies as new platforms for public access and participation - text and email as well as the telephone - and an audience that moves out of the studio and into the online spaces of chat rooms, comment forums and the ‘twitterverse’. This original study examines the shifting discourses of public engagement and participation resulting from these new forms of communication, making it an ideal companion for students of communication, media and cultural studies, media discourse, broadcast talk and social interaction.

Tweets and the Streets

Author : Paolo Gerbaudo
Publisher : Pluto Press
ISBN 13 : 9780745332499
Total Pages : 216 pages
Book Rating : 4.3/5 (324 download)

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Book Synopsis Tweets and the Streets by : Paolo Gerbaudo

Download or read book Tweets and the Streets written by Paolo Gerbaudo and published by Pluto Press. This book was released on 2012-10-30 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tweets and the Streets analyses the culture of the new protest movements of the 21st century. From the Arab Spring to the "indignados" protests in Spain and the Occupy movement, Paolo Gerbaudo examines the relationship between the rise of social media and the emergence of new forms of protest. Gerbaudo argues that activists' use of Twitter and Facebook does not fit with the image of a "cyberspace" detached from physical reality. Instead, social media is used as part of a project of re-appropriation of public space, which involves the assembling of different groups around "occupied" places such as Cairo's Tahrir Square or New York's Zuccotti Park. An exciting and invigorating journey through the new politics of dissent, Tweets and the Streets points both to the creative possibilities and to the risks of political evanescence which new media brings to the contemporary protest experience.

No One Is Talking About This

Author : Patricia Lockwood
Publisher : Penguin
ISBN 13 : 0593189604
Total Pages : 224 pages
Book Rating : 4.5/5 (931 download)

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Book Synopsis No One Is Talking About This by : Patricia Lockwood

Download or read book No One Is Talking About This written by Patricia Lockwood and published by Penguin. This book was released on 2021-02-16 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: FINALIST FOR THE 2021 BOOKER PRIZE & A NEW YORK TIMES TOP 10 BOOK OF 2021 WINNER OF THE DYLAN THOMAS PRIZE “A book that reads like a prose poem, at once sublime, profane, intimate, philosophical, witty and, eventually, deeply moving.” —New York Times Book Review, Editors’ Choice “Wow. I can’t remember the last time I laughed so much reading a book. What an inventive and startling writer…I’m so glad I read this. I really think this book is remarkable.” —David Sedaris From "a formidably gifted writer" (The New York Times Book Review), a book that asks: Is there life after the internet? As this urgent, genre-defying book opens, a woman who has recently been elevated to prominence for her social media posts travels around the world to meet her adoring fans. She is overwhelmed by navigating the new language and etiquette of what she terms "the portal," where she grapples with an unshakable conviction that a vast chorus of voices is now dictating her thoughts. When existential threats--from climate change and economic precariousness to the rise of an unnamed dictator and an epidemic of loneliness--begin to loom, she posts her way deeper into the portal's void. An avalanche of images, details, and references accumulate to form a landscape that is post-sense, post-irony, post-everything. "Are we in hell?" the people of the portal ask themselves. "Are we all just going to keep doing this until we die?" Suddenly, two texts from her mother pierce the fray: "Something has gone wrong," and "How soon can you get here?" As real life and its stakes collide with the increasingly absurd antics of the portal, the woman confronts a world that seems to contain both an abundance of proof that there is goodness, empathy, and justice in the universe, and a deluge of evidence to the contrary. Fragmentary and omniscient, incisive and sincere, No One Is Talking About This is at once a love letter to the endless scroll and a profound, modern meditation on love, language, and human connection from a singular voice in American literature.

Corpora and Discourse Studies

Author : Anthony McEnery
Publisher : Springer
ISBN 13 : 1137431733
Total Pages : 310 pages
Book Rating : 4.1/5 (374 download)

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Book Synopsis Corpora and Discourse Studies by : Anthony McEnery

Download or read book Corpora and Discourse Studies written by Anthony McEnery and published by Springer. This book was released on 2015-07-21 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited collection brings together contemporary research that uses corpus linguistics to carry out discourse analysis. The book takes an inclusive view of the meaning of discourse, covering different text-types or modes of language, including discourse as both social practice and as ideology or representation.

Twitter

Author : Dhiraj Murthy
Publisher : John Wiley & Sons
ISBN 13 : 0745665101
Total Pages : 184 pages
Book Rating : 4.7/5 (456 download)

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Book Synopsis Twitter by : Dhiraj Murthy

Download or read book Twitter written by Dhiraj Murthy and published by John Wiley & Sons. This book was released on 2013-09-04 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twitter has become a household name, discussed both for its role in prominent national elections, natural disasters, and political movements, as well as for what some malign as narcissistic “chatter.” This book takes a critical step back from popular discourse and media coverage of Twitter, to present the first balanced, scholarly engagement of this popular medium. In this timely and comprehensive introduction, Murthy not only discusses Twitter’s role in our political, economic, and social lives, but also draws a historical line between the telegraph and Twitter to reflect on changes in social communication over time. The book thoughtfully examines Twitter as an emergent global communications medium and provides a theoretical framework for students, scholars, and tweeters to reflect critically on the impact of Twitter and the contemporary media environment. The book uses case studies including citizen journalism, health, and national disasters to provide empirically rich insights and to help decipher some of the ways in which Twitter and social media more broadly may be shaping contemporary life.

Islam Tweets. Changing Power Structures due to Social Media

Author : Mathias Hörlesberger
Publisher : GRIN Verlag
ISBN 13 : 3960956363
Total Pages : 121 pages
Book Rating : 4.9/5 (69 download)

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Book Synopsis Islam Tweets. Changing Power Structures due to Social Media by : Mathias Hörlesberger

Download or read book Islam Tweets. Changing Power Structures due to Social Media written by Mathias Hörlesberger and published by GRIN Verlag. This book was released on 2019-09-02 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: We have reached a point of connectivity and information sharing unprecedented in human history, undoubtedly influencing all spheres of society. Since the introduction of the web 2.0 and with it the rise of social media platforms, human connectivity has steadily continued increasing. This connectivity also promotes news and statements from different religions. Mathias Hörlesberger explores how social media and alternative Salafi networks on Twitter challenge the notion of Jihad within a global religious context. Hörlesberger examines online group behaviour, and particularly religious group behaviour. He contributes to the lacking debate on religion and Network Society and New Media Communication. By analyzing Twitter content of three Muslim scholars and juxtaposing their content with the ways ISIS uses its Twitter accounts, Hörlesberger adds to the ongoing debate of netwar. In this book: - ISIS; - jihad; - Muslim; - Islam; - web 2.0

Politics and the Twitter Revolution

Author : John H. Parmelee
Publisher : Lexington Books
ISBN 13 : 0739165003
Total Pages : 257 pages
Book Rating : 4.7/5 (391 download)

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Book Synopsis Politics and the Twitter Revolution by : John H. Parmelee

Download or read book Politics and the Twitter Revolution written by John H. Parmelee and published by Lexington Books. This book was released on 2012 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Politics and the Twitter Revolution: How Tweets Influence the Relationship between Political Leaders and the Public by John H. Parmelee and Shannon L. Bichard is the first comprehensive examination of how Twitter is used politically. Surveys and in-depth interviews with political Twitter users answer several important questions, including: Who follows the political leaders on Twitter, and why? How persuasive are political tweets? Is political Twitter use good for democracy? These and other questions are answered from theoretical perspectives, such as uses and gratifications, word-of-mouth communication, selective exposure, innovation characteristics, and the continuity-discontinuity framework. In addition, content analysis and frame analysis illustrate how political leaders' tweets frame their policies and personalities. The findings in Politics and the Twitter Revolution show Twitter to be surprisingly influential on political discourse. Twitter has caused major changes in how people engage politically. Followers regularly take actions that are requested in leaders' tweets, and, in many cases, leaders' tweets shape followers' political views more than friends and family. Other findings raise concerns. For some, Twitter use contributes to political polarization, and there is frequently a disconnect between what followers expect from leaders on Twitter and what those leaders are giving them.

The Discourse of Online Consumer Reviews

Author : Camilla Vásquez
Publisher : Bloomsbury Publishing
ISBN 13 : 1441153098
Total Pages : 217 pages
Book Rating : 4.4/5 (411 download)

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Book Synopsis The Discourse of Online Consumer Reviews by : Camilla Vásquez

Download or read book The Discourse of Online Consumer Reviews written by Camilla Vásquez and published by Bloomsbury Publishing. This book was released on 2014-06-19 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Discourse of Online Reviews is the first book to provide an account of the discursive, pragmatic and rhetorical features of this rapidly growing form of technologically-mediated communication. Examining a corpus of over 1,000 consumer reviews, Camilla Vásquez explores many of the discourse features that are characteristic of this new, user-generated, computer-mediated and primarily text-based genre. She investigates the language used by reviewers as they forge connections with their audiences to draw them into their stories, as they construct their expertise and authority on various subjects and as they evaluate and assess their consumer experiences. She also demonstrates how reviewers display their awareness about emerging conventions of the very genre in which they are participating. This book adopts an eclectic approach to the analysis of discourse, and explores topics such as evaluation, identity and intertextuality as they occur in online reviews of hotels, restaurants, recipes, films and other consumer products.

Corpus Approaches to Discourse

Author : Charlotte Taylor
Publisher : Routledge
ISBN 13 : 1351716069
Total Pages : 268 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis Corpus Approaches to Discourse by : Charlotte Taylor

Download or read book Corpus Approaches to Discourse written by Charlotte Taylor and published by Routledge. This book was released on 2018-01-31 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corpus linguistics has now come of age and Corpus Approaches to Discourse equips students with the means to question, defend and refine the methodology. Looking at corpus linguistics in discourse research from a critical perspective, this volume is a call for greater reflexivity in the field. The chapters, each written by leading authorities, contain an overview of an emerging area and a case-study, presenting practical advice alongside theoretical reflection. Carefully structured with an introduction by the editors and a conclusion by leading researcher, Paul Baker, this is key reading for advanced students and researchers of corpus linguistics and discourse analysis.

Customer Encounters on Twitter

Author : Anna Tereszkiewicz
Publisher :
ISBN 13 : 9788323346579
Total Pages : 0 pages
Book Rating : 4.3/5 (465 download)

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Book Synopsis Customer Encounters on Twitter by : Anna Tereszkiewicz

Download or read book Customer Encounters on Twitter written by Anna Tereszkiewicz and published by . This book was released on 2021-08-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a discussion of the properties of customer encounters conducted on brand profiles on Twitter. The author characterizes consumer messages containing positive evaluation and complaints posted on company profiles.

Social Media Discourse, (Dis)identifications and Diversities

Author : Sirpa Leppanen
Publisher : Routledge
ISBN 13 : 1317230132
Total Pages : 330 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Social Media Discourse, (Dis)identifications and Diversities by : Sirpa Leppanen

Download or read book Social Media Discourse, (Dis)identifications and Diversities written by Sirpa Leppanen and published by Routledge. This book was released on 2016-12-08 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume serves as an in-depth investigation of the diversity of means and practices that constitute (dis)identification and identity construction in social media. Given the increasing prevalence of social media in everyday life and the subsequent growing diversity in the types of participants and forms of participation, the book makes the case for a rigorous analysis of social media discourses and digital literacy practices to demonstrate the range of semiotic resources used in online communication that form the foundation of (dis)identification processes. Divided into two major sections, delineating between the (dis)identification of the self across various social categories and the (dis)identification of the self in relation to the "other", the book employs a discourse-ethnographic approach to highlight the value of this type of theoretical framework in providing nuanced descriptions of identity construction in social media and illuminating their larger, long-term societal and cultural implications. This volume is a key resource for researchers, and students in sociolinguistics, discourse studies, computer-mediated communication, and cultural studies.

Three Tweets to Midnight

Author : Herbert S. Lin
Publisher : Hoover Press
ISBN 13 : 0817923365
Total Pages : 277 pages
Book Rating : 4.8/5 (179 download)

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Book Synopsis Three Tweets to Midnight by : Herbert S. Lin

Download or read book Three Tweets to Midnight written by Herbert S. Lin and published by Hoover Press. This book was released on 2020-03-15 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Disinformation and misinformation have always been part of conflict. But as the essays in this volume outline, the rise of social media and the new global information ecosystem have created conditions for the spread of propaganda like never before—with potentially disastrous results. In our "post-truth" era of bots, trolls, and intemperate presidential tweets, popular social platforms like Twitter and Facebook provide a growing medium for manipulation of information directed to individuals, institutions, and global leaders. A new type of warfare is being fought online each day, often in 280 characters or fewer. Targeted influence campaigns have been waged in at least forty-eight countries so far. We've entered an age where stability during an international crisis can be deliberately manipulated at greater speed, on a larger scale, and at a lower cost than at any previous time in history. This volume examines the current reality from a variety of angles, considering how digital misinformation might affect the likelihood of international conflict and how it might influence the perceptions and actions of leaders and their publics before and during a crisis. It sounds the alarm about how social media increases information overload and promotes "fast thinking," with potentially catastrophic results for nuclear powers.

Advanced English Grammar

Author : Ilse Depraetere
Publisher : Bloomsbury Publishing
ISBN 13 : 1350069906
Total Pages : 393 pages
Book Rating : 4.3/5 (5 download)

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Book Synopsis Advanced English Grammar by : Ilse Depraetere

Download or read book Advanced English Grammar written by Ilse Depraetere and published by Bloomsbury Publishing. This book was released on 2019-09-05 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: With more than 50 years of teaching experience between them, Ilse Depraetere and Chad Langford present a grammar pitched precisely at advanced learners of English who need to understand how the English language really works without getting lost in the complex specifics. Now fully updated and revised throughout, the second edition of this book pulls from linguistic theory all the relevant notions that will enable the language student to fully grasp English grammar. After introducing form and function, the authors cover verbs, nouns, aspect and tense, modality and discourse. Readers are led through the underlying principles of language use, with the book presupposing only a basic grasp of linguistic terminology and focusing on the critical issues. Full of challenging exercises and supported by a companion website featuring an extensive answer key, a glossary and further exercises for study, this is the reference grammar of choice for both native and non-native English speakers.

Discourse and Social Media

Author : Gwen Bouvier
Publisher : Routledge
ISBN 13 : 131727699X
Total Pages : 136 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Discourse and Social Media by : Gwen Bouvier

Download or read book Discourse and Social Media written by Gwen Bouvier and published by Routledge. This book was released on 2018-02-02 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discourse and Social Media is a unique and timely collection that breaks ground on how discourse scholars, coming from a range of disciplinary perspectives, can critically analyse different social media, including YouTube, Facebook, Twitter, and News. The book fills a gap in the market for a multi-disciplinary collection for analysing the discourse of social media. In providing a thorough review of the field to date, the opening chapter considers some of the common and divergent interests and priorities that exist in social media discourse analysis. It also discusses the wider methodological and theoretical implications which social media analysis brings to the process of discourse analysis, as new forms of connections and communication call us to re-think the static models that we have been using. The rest of the collection draws on different traditions in discourse studies, including Critical Discourse Analysis, Sociolinguistics, Pragmatics, Foucaultian analysis and Multimodality, to bring several unique approaches to critically analysing social media from a discourse perspective. Each ground-breaking chapter shows how different forms of social media data can best be selected, analysed, and dealt with critically. As a whole, Discourse and Social Media provides a go-to resource for social media scholars, as well as graduate students. The book is a significant contribution to the development of the field at this present shifting time. This book was originally published as a special issue of the Journal of Multicultural Discourses.

The Twitter Presidency

Author : Brian L. Ott
Publisher : Routledge
ISBN 13 : 0429620365
Total Pages : 73 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis The Twitter Presidency by : Brian L. Ott

Download or read book The Twitter Presidency written by Brian L. Ott and published by Routledge. This book was released on 2019-01-24 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Twitter Presidency explores the rhetorical style of President Donald J. Trump, attending to both his general manner of speaking as well as to his preferred modality. Trump’s manner, the authors argue, reflects an aesthetics of white rage, and it is rooted in authoritarianism, narcissism, and demagoguery. His preferred modality of speaking, namely through Twitter, effectively channels and transmits the affective dimensions of white rage by taking advantage of the platform’s defining characteristics, which include simplicity, impulsivity, and incivility. There is, then, a structural homology between Trump’s general communication practices and the specific platform (Twitter) he uses to communicate with his base. This commonality between communication practices and communication platform (manner and modality) struck a powerful emotive chord with his followers, who feel aggrieved at the decentering of white masculinity. In addition to charting the defining characteristics of Trump’s discourse, The Twitter Presidency exposes how Trump’s rhetorical style threatens democratic norms, principles, and institutions.