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The Customer Success Pioneer
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Book Synopsis The Customer Success Pioneer by : Kellie Lucas
Download or read book The Customer Success Pioneer written by Kellie Lucas and published by Practical Inspiration Publishing. This book was released on 2019-10-25 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: *SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success ladder? Do you want to transform churn into maximum recurring revenue and growth? Are you looking for a clear route to an established framework? Are you determined to be proactive, rather than constantly firefighting, with your customers? Is your company invested in or implementing a customer-focused philosophy? If you answered yes to any of these questions, this book is for you! Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals. The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.
Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-16 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Download or read book Farm Don't Hunt written by Guy Nirpaz and published by Guy Nirpaz. This book was released on 2016-02-21 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across entire verticals of the economy the new normal is the recurring revenue business. Charging customers on a monthly basis, firms with this model have to play by an entirely new set of rules, rules which generally favor the customer over the seller. But this new model also opens up fantastic opportunities to provide and extract more value from the relationship as well. To create that value business needs to move away from a hunting mindset to a farming mindset. That change is the new paradigm of Customer Success. Many business leaders have heard of Customer Success but few understand what it really means to run their business from the Customer Success standpoint. Even fewer have the experience to build the Customer Success function and optimize its performance. As a pioneer in the field of Customer Success, Guy Nirpaz is acknowledged as one of the earliest proponents of this business realignment. In
Book Synopsis The Customer Success Professional's Handbook by : Ashvin Vaidyanathan
Download or read book The Customer Success Professional's Handbook written by Ashvin Vaidyanathan and published by John Wiley & Sons. This book was released on 2020-01-14 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.
Book Synopsis The Customer Success Economy by : Nick Mehta
Download or read book The Customer Success Economy written by Nick Mehta and published by John Wiley & Sons. This book was released on 2020-05-19 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.
Book Synopsis Becoming a Pioneer - A Book Series- Book 3 by : Bimal Shah
Download or read book Becoming a Pioneer - A Book Series- Book 3 written by Bimal Shah and published by . This book was released on 2022-08-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pioneers written by Larry Allen Denham and published by iUniverse. This book was released on 2010 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: PIONEERS is a gymnastics fable about living each day like it's your last! Patrick Goodman is the captain of the Pioneer Gymnastics team and the best gymnast that Pioneer has ever produced; however, it will take much more from the Kennedy High senior if he is going to get his Pioneer team to Coach Jim Lowery's goal of becoming National Team Champions. Although his team has experience, it will require a leap of faith from Patrick and his teammates to raise their gymnastics to the next level in his final season as a Pioneer. Chris McClure doesn't quite fit the Pioneer mold. Since moving to Knoxville from California, he has found a difficult time fitting in with his new teammates. However, Chris has what every gymnast wants; talent, courage, and a knack for living on the edge. But, Chris also has a dark secret, one that could jeopardize the success of the Pioneers. Within the walls of Pioneer Gymnastics, seven young men shed blood, sweat, and tears, to follow their coach and their dreams as they risk their necks on a daily basis in an attempt to become the first gymnastics team from Tennessee to be crowned national champions. Although there are many roadblocks in their way, their greatest obstacles lie within themselves.
Download or read book Howard Aiken written by I. Bernard Cohen and published by MIT Press. This book was released on 2000 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Biography of Howard Aiken, a major figure of the early digital era, by a major historian of science who was also a colleague of Aiken's at Harvard. Howard Hathaway Aiken (1900-1973) was a major figure of the early digital era. He is best known for his first machine, the IBM Automatic Sequence Controlled Calculator or Harvard Mark I, conceived in 1937 and put into operation in 1944. But he also made significant contributions to the development of applications for the new machines and to the creation of a university curriculum for computer science. This biography of Aiken, by a major historian of science who was also a colleague of Aiken's at Harvard, offers a clear and often entertaining introduction to Aiken and his times. Aiken's Mark I was the most intensely used of the early large-scale, general-purpose automatic digital computers, and it had a significant impact on the machines that followed. Aiken also proselytized for the computer among scientists, scholars, and businesspeople and explored novel applications in data processing, automatic billing, and production control. But his most lasting contribution may have been the students who received degrees under him and then took prominent positions in academia and industry. I. Bernard Cohen argues convincingly for Aiken's significance as a shaper of the computer world in which we now live.
Book Synopsis Pioneer Work in Opening the Medical Profession to Women by : Elizabeth Blackwell
Download or read book Pioneer Work in Opening the Medical Profession to Women written by Elizabeth Blackwell and published by . This book was released on 1895 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elizabeth Blackwell, though born in England, was reared in the United States and was the first woman to receive a medical degree here, obtaining it from the Geneva Medical College, Geneva, New York, in 1849. A pioneer in opening the medical profession to women, she founded hospitals and medical schools for women in both the United States and England. She was a lecturer and writer as well as an able physician and organizer. -- H.W. Orr.
Book Synopsis The Facilitator Era by : Tom Steffen
Download or read book The Facilitator Era written by Tom Steffen and published by Wipf and Stock Publishers. This book was released on 2011-01-01 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some time ago, Ralph Winter brilliantly identified three eras of modern missions: Era 1: William Carey focused on the coastlands; Era 2: Hudson Taylor focused on the inlands; Era 3: Donald McGavran and Cameron Townsend focused on unreached peoples. With all the fast and furious changes swirling around us today in twenty-first century missions, have we entered a Fourth Era? If so, who are the people primarily involved? How are they selected? How are they trained? How long do they serve? Has the Third Era ministry focus--reaching the unreached--changed? If so, to what? Are there any successful case studies out there? Have McGavran and Townsend passed the baton to a new leader(s)? If so, to whom? This book seeks to answer these and related questions. Contributors: Dr. Ben Beckner Dr. Monroe Brewer Dr. Don Finley Mike Griffis Dr. Gary Hipp, MD Jerry Hogshead Kaikou Maisu Judy Manna Kenn Oke Dr. A. Sue Russell Dr. Robert Strauss Peter Swann Bryan Thomas Diane Thomas Dr. Mike Wilson Dr. Sherwood G. Lingenfelter
Book Synopsis Learn, Earn & Return by : Harlan E. Anderson
Download or read book Learn, Earn & Return written by Harlan E. Anderson and published by . This book was released on 2009 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: The autobiography of Harlan E. Anderson, co-founder of Digital Equipment Corporation (DEC), includes an appendix "The Rise and Fall of a Computer Empire" chronicling DEC's amazing growth and decline during the period after Anderson resigned and many photos which have never been seen before. Anderson writes on learning about computers and writing programs when the first stored program computers were still under construction. He writes about his earning days which were closely tied to the co-founding of Digital Equipment Corporation in 1957. For the first time, Anderson discusses his close relationship with co-founder Ken Olsen and how it came apart during the first decade of DEC's existence. Anderson also writes about his returning days which are still going on through his contributions to the Boston Symphony Orchestra, Rensselaer Polytechnic Institute, and many other organizations.--harlaneanderson.com/
Book Synopsis You Wouldn't Want to be an American Pioneer! by : Jacqueline Morley
Download or read book You Wouldn't Want to be an American Pioneer! written by Jacqueline Morley and published by . This book was released on 2012-09-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Humorous look at American pioneers, and their nineteenth century journey across the western United States
Book Synopsis The Customer Success Economy by : Nick Mehta
Download or read book The Customer Success Economy written by Nick Mehta and published by John Wiley & Sons. This book was released on 2020-04-09 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.
Book Synopsis The Customer Success Blueprint by : Rashmi Amin
Download or read book The Customer Success Blueprint written by Rashmi Amin and published by . This book was released on 2023-04-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer success is the secret weapon of today's most successful companies, driving increased customer satisfaction, loyalty, and revenue growth. This captivating book delves deep into the world of customer success, uncovering the secrets that have propelled industry leaders to dominate their markets. Whether you're a seasoned professional or new to the world of customer success, "The Customer Success Blueprint" is an invaluable resource that will equip you with the tools, knowledge, and inspiration to elevate your business to unparalleled success.
Book Synopsis A Pioneer Christmas Collection by : Kathleen Fuller
Download or read book A Pioneer Christmas Collection written by Kathleen Fuller and published by Barbour Books. This book was released on 2015-09 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Readers will treasure this unique collection of nine stories, celebrating Christmas romance and the pioneer spirit as penned by nine distinct authors.
Download or read book Ted Poston written by Kathleen A. Hauke and published by . This book was released on 1998 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers a look at the life and career of the first African American reporter to work at a mainstream daily newspaper
Book Synopsis Passion for Reality by : Michael R. Yogg
Download or read book Passion for Reality written by Michael R. Yogg and published by Columbia University Press. This book was released on 2014-02-18 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Paul Cabot (1898–1994) was an innovative mutual fund manager and executive known for his strong character, charismatic personality, and trendsetting financial achievements. Iconoclastic and rebellious, Cabot broke free from the Boston Brahmin trustee mold to pursue new ways of investing and serving investment clients. Cabot founded one of the first mutual funds—State Street Investment Corporation—in the early 1920s, campaigned against the corrupt practices of certain other funds in the late 1920s, and lobbied on behalf of key New Deal securities legislation in the 1930s. As Harvard University treasurer, he increased the allocation of the endowment to equities just in time for the bull market of the 1950s, and as a corporate director in the 1960s he campaigned against conglomerates' abusive takeover strategies. Having spent nearly two decades working for Cabot's company, State Street Research & Management, as an analyst, research director, portfolio manager, and chief investment officer, Michael R. Yogg is well positioned to share the secrets behind Cabot's extraordinary success and relate the life of an extraordinary man. Cabot pioneered the use of fundamental stock analysis and was likely the first to take up the progressive practice of interviewing company managements. His accomplishments all stemmed from his passion for facts, finance, and creative thinking, as well as his unbreakable will, facets Yogg illuminates through privileged access to Cabot's papers and a wealth of interviews.
