The Customer Service Reps Survival Guide

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The Customer Service Survival Kit

Author : Richard Gallagher
Publisher : AMACOM
ISBN 13 : 0814431844
Total Pages : 209 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Customer Service Survival Kit by : Richard Gallagher

Download or read book The Customer Service Survival Kit written by Richard Gallagher and published by AMACOM. This book was released on 2013-03-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

Dealing with the Customer from Hell

Author : Shaun Belding
Publisher :
ISBN 13 : 9780749444518
Total Pages : 0 pages
Book Rating : 4.4/5 (445 download)

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Book Synopsis Dealing with the Customer from Hell by : Shaun Belding

Download or read book Dealing with the Customer from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--BOOK JACKET.

Sales Manager Survival Guide

Author : David Brock
Publisher : Partners in Excellence
ISBN 13 : 9780997560206
Total Pages : 358 pages
Book Rating : 4.5/5 (62 download)

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Book Synopsis Sales Manager Survival Guide by : David Brock

Download or read book Sales Manager Survival Guide written by David Brock and published by Partners in Excellence. This book was released on 2016-05-17 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally! The definitive guide to the toughest, most challenging, and most rewarding job in sales. Front Line Sales Managers have to do it all - often without anyone showing them the ropes. In addition to making your numbers your job calls upon you for: Constant coaching, training, and team building Call, pipeline, deal, territory, one-on-ones, and other reviews that drive business performance Recruiting, interviewing, hiring, and onboarding top talent Responding to shifts in the marketplace - and in your company Dealing with, turning around, or terminating problem employees Analyzing and acting upon metrics to correct performance Managing the business and executive expectations Leveraging sales systems, tools, and processes Conducting performance reviews and setting expectations And more All this and making the numbers! Sales Manager Survival Guide addresses each of these issues, and many others, clearly, honestly, and in-depth. Drawing upon decades of experience in sales, sales management, and sales executive positions from small companies to giant corporations, David Brock gives you invaluable insight, wisdom, and above all practical guidance in how to handle the wide array of challenges and responsibilities you'll face as a Front Line Sales Manager. If you're a sales manager, or want to become one, this book shows you how to survive-and thrive. And if you want to be a great sales manager, this book shares the secrets, tools, and best practices to help you climb to the top-and beyond. "This is THE go-to resource for sales management!" Mike Weinberg, author of Sales Management Simplified

The Sales Rep Survival Guide

Author : Mike Swedenberg
Publisher : iUniverse
ISBN 13 : 0595179436
Total Pages : 306 pages
Book Rating : 4.5/5 (951 download)

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Book Synopsis The Sales Rep Survival Guide by : Mike Swedenberg

Download or read book The Sales Rep Survival Guide written by Mike Swedenberg and published by iUniverse. This book was released on 2001-05-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: PURPOSE OF THIS BOOK: IS SELLING FOR YOU? The scope of this book is to provide a practical guide for the day-to-day operation of a sales representative in a territory. This handbook is useful to all salespeople regardless of experience. It doesn’t matter if you work for a large or small corporation. You could be commissioned, salaried or self-employed. This book can help you.

The Wall Street Professional's Survival Guide

Author : Roy Cohen
Publisher : Pearson Education
ISBN 13 : 0131362070
Total Pages : 338 pages
Book Rating : 4.1/5 (313 download)

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Book Synopsis The Wall Street Professional's Survival Guide by : Roy Cohen

Download or read book The Wall Street Professional's Survival Guide written by Roy Cohen and published by Pearson Education. This book was released on 2010-05-06 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Wall Street Professional’s Survival Guide: The Secrets of a Career Coach is the only complete, up-to-date, and practical guide for financial industry professionals seeking new or better jobs in today’s brutally competitive environment. Author Roy Cohen spent more than 10 years providing outplacement services to Goldman Sachs’ employees. In this book, he shares finance-specific job-hunting insights you simply won’t find anywhere else. Drawing on his immense experience helping financial industry professionals find and keep outstanding positions, Cohen tells you what to do when and if you’re fired (or ready to move), how to develop a “game plan” and search targets, how to build your “story”, how to move from the sell-side to the buy side, and much more. You’ll find industry-specific guidance on interview strategy, resumes, follow-up, references, and even negotiation with real examples drawn from Cohen’s own practice.

Unleashing Excellence

Author : Dennis Snow
Publisher : John Wiley & Sons
ISBN 13 : 0470503807
Total Pages : 261 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Unleashing Excellence by : Dennis Snow

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

T1

Author : Matthew Gast
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 9780596001278
Total Pages : 308 pages
Book Rating : 4.0/5 (12 download)

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Book Synopsis T1 by : Matthew Gast

Download or read book T1 written by Matthew Gast and published by "O'Reilly Media, Inc.". This book was released on 2001 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you haven't worked with T1 before, you could be in for an unpleasant surprise. If you have, you'll already know that T1, the current network standard for business and professional Internet access, is neither efficient, easy to use, nor particularly well-suited to data transmission. T1: A Survival Guide, a practical, applied reference on T1 data transport, is a life raft for navigating the shoals of a 40-year-old technology originally designed for AT&T's voice network.Throughout T1's long life, network administrators have mainly learned it by apprenticeship, stumbling on troubleshooting tidbits and filing them away until they were needed again. This book brings together in one reference the information you need to set up, test, and troubleshoot T1.T1: A Survival Guide covers the following broad topics: What components are needed to build a T1 line, and how those components interact to transmit data effectively How to use standardized link layer protocols to adapt the T1 physical layer to work with data networks How to troubleshoot problems and work with the telephone company, equipment manufacturers, and Internet service providers In spite of its limitations, T1 is a proven, reliable technology that currently meets the need for medium-speed, high reliability Internet access by institutions of many sizes, and it's likely to be around for a while. T1: A Survival Guide will take the guesswork out of using T1 as a data transport.

Marketing Madness

Author : Michael Jacobson
Publisher : Routledge
ISBN 13 : 0429720262
Total Pages : 430 pages
Book Rating : 4.4/5 (297 download)

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Book Synopsis Marketing Madness by : Michael Jacobson

Download or read book Marketing Madness written by Michael Jacobson and published by Routledge. This book was released on 2019-03-11 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1983, Reese's Pieces made their debut on the silver screen, gobbled up by that lovable alien ET, and sales of the candy shot up instantly by 66 percent. Reebok has sponsored the U.S. Olympic team-and the Russian team, as well! The British Boy Scouts sell space on their merit badges to advertisers. Michael Jacobson, founder of the Washington, D.C

The Graduate's Survival Guide

Author : Rachel Cruze
Publisher :
ISBN 13 : 9781937077006
Total Pages : 131 pages
Book Rating : 4.0/5 (77 download)

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Book Synopsis The Graduate's Survival Guide by : Rachel Cruze

Download or read book The Graduate's Survival Guide written by Rachel Cruze and published by . This book was released on 2011-04-30 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if there was a personal guide that would prepare graduating seniors for their college experience? Now, there is one. Rachel Cruze is excited to introduce The Graduate s Survival Guide. No incoming college freshman should leave home without this gift, which will help prepare them for many of the dangers and unanswered questions they have about college. The Graduate s Survival Guide includes a book, presented in a fun and easy Q&A format, that will quickly become a trusted companion. Topics Include:Balancing a CheckbookCollision and Liability InsuranceCompound InterestCredit CardsDebtGivingPart-Time JobsSavingStudent Loansand Much More. The guide also includes a humorous and informative DVD about college life. In segmented tracks, Rachel Cruze, Christy Wright and Jon Acuff share helpful and hilarious tips and stories on topics like class scheduling, finances, eating out, college living, and roommates. The Graduate s Survival Guide is the gift you wish you d had when you went to college. Don t let the graduating seniors in your life leave home without it!

Cyber Attack Survival Manual: From Identity Theft to The Digital Apocalypse

Author : Heather Vescent
Publisher : Weldon Owen
ISBN 13 : 1681886545
Total Pages : 224 pages
Book Rating : 4.6/5 (818 download)

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Book Synopsis Cyber Attack Survival Manual: From Identity Theft to The Digital Apocalypse by : Heather Vescent

Download or read book Cyber Attack Survival Manual: From Identity Theft to The Digital Apocalypse written by Heather Vescent and published by Weldon Owen. This book was released on 2020-11-17 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Cyber Attack Survival Manual is the rare security awareness book that is both highly informative and interesting. And this is one of the finest security awareness books of the last few years." – Ben Rothke, Tapad Engineering Let two accomplished cyber security experts, Nick Selby and Heather Vescent, guide you through the dangers, traps and pitfalls of online life. Learn how cyber criminals operate and how you can defend yourself and your family from online security threats. From Facebook, to Twitter, to online banking we are all increasingly exposed online with thousands of criminals ready to bounce on the slightest weakness. This indispensable guide will teach you how to protect your identity and your most private financial and personal information.

The Celebrity Personal Assistant Survival Guide

Author :
Publisher : Brian Daniel
ISBN 13 :
Total Pages : 98 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Celebrity Personal Assistant Survival Guide by :

Download or read book The Celebrity Personal Assistant Survival Guide written by and published by Brian Daniel. This book was released on with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Associate's Survival Guide

Author : Samuel M. Fassig
Publisher : American Animal Hospital Association
ISBN 13 :
Total Pages : 350 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis The Associate's Survival Guide by : Samuel M. Fassig

Download or read book The Associate's Survival Guide written by Samuel M. Fassig and published by American Animal Hospital Association. This book was released on 2005 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Asshole Survival Guide

Author : Robert I. Sutton
Publisher : HarperCollins
ISBN 13 : 1328695921
Total Pages : 229 pages
Book Rating : 4.3/5 (286 download)

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Book Synopsis The Asshole Survival Guide by : Robert I. Sutton

Download or read book The Asshole Survival Guide written by Robert I. Sutton and published by HarperCollins. This book was released on 2017-09-12 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and Drive How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass. Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk. “Thought-provoking and often hilarious . . . An indispensable resource.”—Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before “At last . . . clear steps for rejecting, deflecting, and deflating the jerks who blight our lives . . . Useful, evidence-based, and fun to read.”—Robert Cialdini, best-selling author of Influence and Pre-Suasion

Asperger's Syndrome Workplace Survival Guide

Author : Barbara Bissonnette
Publisher : Jessica Kingsley Publishers
ISBN 13 : 0857008072
Total Pages : 210 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis Asperger's Syndrome Workplace Survival Guide by : Barbara Bissonnette

Download or read book Asperger's Syndrome Workplace Survival Guide written by Barbara Bissonnette and published by Jessica Kingsley Publishers. This book was released on 2013-04-28 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The workplace can be a difficult environment for people with Asperger's Syndrome (AS) and this often impedes their ability to make use of particular skills and sustain meaningful and fulfilling employment. This is the definitive guide to surviving and thriving in the workplace for people with AS. It includes everything from realistic strategies for meeting employer expectations, to how to get along with your colleagues and work as part of a team, multitask and manage projects, and handle anxiety and effectively resolve problems. Common employment challenges are illustrated through examples from the author's extensive experience coaching individuals with AS at all job levels, from entry-level to manager and professional positions. The pragmatic recommendations in the book will benefit anyone with AS who is entering the workforce, as well as those who struggle to maintain employment, or who want to improve their performance and advance their careers.

The Telecom Manager's Survival Guide

Author : Stephen Medcroft
Publisher : Amacom Books
ISBN 13 : 9780814407196
Total Pages : 376 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis The Telecom Manager's Survival Guide by : Stephen Medcroft

Download or read book The Telecom Manager's Survival Guide written by Stephen Medcroft and published by Amacom Books. This book was released on 2003 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Between phones, networks, equipment, and vendors, being a telecom manager can be a difficult task. Using four companies' actual experiences as case studies, The Telecom Manager's Survival Guide presents an easily understandable method for lining up the best possible services, putting the right tools in place, and saving the business money. The book takes a practical approach, providing a proactive system for: * Project management for the implementation of new services * Trouble resolution for equipment * Billing audit and reviews * Strategic planning for the future The Telecom Manager's Survival Guide is an important resource for anyone taking charge of their organization's telecommunications initiatives."

The Community Bank Survival Guide

Author : Douglas V. Austin
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 174 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis The Community Bank Survival Guide by : Douglas V. Austin

Download or read book The Community Bank Survival Guide written by Douglas V. Austin and published by McGraw-Hill Companies. This book was released on 1997 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: The rapid pace of change in the banking industry is impacting the manner in which community banks conduct their business. The community bank, long a tradition in banking, is faced with several obstacles it must address head-on in order to survive. The Community Bank Survival Guide calls upon communi

Winning with the Customer from Hell

Author : Shaun Belding
Publisher : ECW Press
ISBN 13 : 1550226304
Total Pages : 231 pages
Book Rating : 4.5/5 (52 download)

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Book Synopsis Winning with the Customer from Hell by : Shaun Belding

Download or read book Winning with the Customer from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.