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The Customer Service Reps Emergency Survival Guide
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Book Synopsis The Customer Service Survival Kit by : Richard Gallagher
Download or read book The Customer Service Survival Kit written by Richard Gallagher and published by AMACOM. This book was released on 2013-03-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Book Synopsis Powerful Phrases for Effective Customer Service by : Renee Evenson
Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Book Synopsis The Sales Rep Survival Guide by : Mike Swedenberg
Download or read book The Sales Rep Survival Guide written by Mike Swedenberg and published by iUniverse. This book was released on 2001-05-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: PURPOSE OF THIS BOOK: IS SELLING FOR YOU? The scope of this book is to provide a practical guide for the day-to-day operation of a sales representative in a territory. This handbook is useful to all salespeople regardless of experience. It doesn’t matter if you work for a large or small corporation. You could be commissioned, salaried or self-employed. This book can help you.
Book Synopsis Guide for All-Hazard Emergency Operations Planning by : Kay C. Goss
Download or read book Guide for All-Hazard Emergency Operations Planning written by Kay C. Goss and published by DIANE Publishing. This book was released on 1998-05 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meant to aid State & local emergency managers in their efforts to develop & maintain a viable all-hazard emergency operations plan. This guide clarifies the preparedness, response, & short-term recovery planning elements that warrant inclusion in emergency operations plans. It offers the best judgment & recommendations on how to deal with the entire planning process -- from forming a planning team to writing the plan. Specific topics of discussion include: preliminary considerations, the planning process, emergency operations plan format, basic plan content, functional annex content, hazard-unique planning, & linking Federal & State operations.
Book Synopsis Unleashing Excellence by : Dennis Snow
Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Download or read book Are You Ready? written by and published by . This book was released on 2004 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains additional supporting materials, sample electronic slide presentations, and other resources.
Book Synopsis Developing and Maintaining Emergency Operations Plans by : United States. Federal Emergency Management Agency
Download or read book Developing and Maintaining Emergency Operations Plans written by United States. Federal Emergency Management Agency and published by . This book was released on 2010 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comprehensive Preparedness Guide (CPG) 101 provides guidelines on developing emergency operations plans (EOP). It promotes a common understanding of the fundamentals of risk-informed planning and decision making to help planners examine a hazard or threat and produce integrated, coordinated, and synchronized plans. The goal of CPG 101 is to make the planning process routine across all phases of emergency management and for all homeland security mission areas. This Guide helps planners at all levels of government in their efforts to develop and maintain viable all-hazards, all-threats EOPs. Accomplished properly, planning provides a methodical way to engage the whole community in thinking through the life cycle of a potential crisis, determining required capabilities, and establishing a framework for roles and responsibilities. It shapes how a community envisions and shares a desired outcome, selects effective ways to achieve it, and communicates expected results. Each jurisdiction's plans must reflect what that community will do to address its specific risks with the unique resources it has or can obtain.
Book Synopsis Prepper's Long-Term Survival Guide by : Jim Cobb
Download or read book Prepper's Long-Term Survival Guide written by Jim Cobb and published by Ulysses Press. This book was released on 2014-03-25 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: A STEP-BY-STEP, DON'T-OVERLOOK-ANYTHING WORKBOOK OF DIY PROJECTS THAT PREPARE HOME AND FAMILY FOR ANY LIFE-THREATENING CATASTROPHE The preparation you make for a hurricane, earthquake or other short-term disaster will not keep you alive in the event of widespread social collapse caused by pandemic, failure of the grid or other long-term crises. Government pamphlets and other prepping books tell you how to hold out through an emergency until services are restored. This book teaches you how to survive when nothing returns to normal for weeks, months or even years, including: •Practical water collection for drinking and hygiene •Storing, growing, hunting and foraging for food •First aid and medical treatments when there’s no doctor •Techniques and tactics for fortifying and defending your home •Community-building strategies for creating a new society
Book Synopsis Pharmaceutical Sales Rep Pocket Survival Guide by : Stephanie Haiba Collier
Download or read book Pharmaceutical Sales Rep Pocket Survival Guide written by Stephanie Haiba Collier and published by Author House. This book was released on 2006-10-06 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlike any Pharmaceutical Sales book found, this guide walks you through the career of a lifetime in Pharmaceutical Sales. We share our many years of Sales Experience in the industry to give you the fundamentals for success from entry to promotion. This pocket guide encompasses more areas of the profession than most guides on the market today, to include: Interviews Ride Alongs Team playing Administrative Duties And so much more! Written in a straightforward format, you will definitely be ahead of the game after reading this Pharmaceutical Sales pocket survival guide, which teaches you the most effective way to achieve success. If your goal is to obtain a position as a career pharmaceutical Rep or a position in management in the industry, then this guide is a must have.
Book Synopsis The Unemployed College Graduate's Survival Guide by : Bonnie Kerrigan Snyder
Download or read book The Unemployed College Graduate's Survival Guide written by Bonnie Kerrigan Snyder and published by Simon and Schuster. This book was released on 2012-12-18 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real-life advice for getting through the economic downturn. You've spent hundreds of hours searching and applying for jobs in your field, but you still haven't landed anything. What gives? Unfortunately, in today's market, it doesn't really matter how impressive your resume is or how well you interview--there simply aren't enough jobs for everyone. The Not-Yet-Employed College Graduate Survival Guide isn't just another career handbook. Inside, you'll find honest, real-life advice and strategies for dealing with the downturn in the job market. Since it'll be some time before the current economic climate changes, this book shows you how to switch your focus toward your immediate needs--such as paying off student loans and making rent each month--in order to alleviate the debt you've accumulated while in school. You'll also learn how to position yourself as a standout candidate when jobs arise with valuable exercises that sharpen your interview skills, professional online presence, and resume. With The Not-Yet-Employed College Graduate Survival Guide, you won't have to give up on your dream career to make ends meet today.
Book Synopsis The Worst-Case Scenario Business Survival Guide by : David Borgenicht
Download or read book The Worst-Case Scenario Business Survival Guide written by David Borgenicht and published by John Wiley & Sons. This book was released on 2009-10-29 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book could save your business! Since 1999, the Worst-Case Scenario survival handbooks have provided readers with real answers for the most extreme situations. Now, in a time of economic crisis, the bestselling series returns with a new, real-world guide to avoiding the worst business cataclysms. Here, you'll find solutions for the most dangerous, deadly situations your business will ever encounter-whether those crises relate to finance, human resources, strategy, sales and marketing, or the executive suite. This book is no joke-and you won't find any buzzwords or fables about fictitious CEOs in here-just expert advice and step-by-step info on what to do when you're facing a true business nightmare. You'll learn how to Stay in business when you can't make payroll Fend off an employee coup Perform emergency surgery on your overhead Deal with nightmare customers And much, much more Until now, there's never been a clear, step-by-step guide to dealing with the sudden turns for the worst that can doom your business. The Worst-Case Scenario Business Survival Guide provides you the answers you need when disaster strikes-and what you must know to avoid the next one.
Book Synopsis Natural Disasters and Other Emergencies, what You Should Know by : Gladson I. Nwanna
Download or read book Natural Disasters and Other Emergencies, what You Should Know written by Gladson I. Nwanna and published by FRONTLINE PUBLISHERS, INC.. This book was released on 2004 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This family planning and survival guide provides comprehensive information on every type of natural disaster, as well as many man-made and technological emergencies. Also includes sources for additional information.
Download or read book Basic Survival written by David Nash and published by Simon and Schuster. This book was released on 2017-11-07 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many people are beginning to become concerned by increasing natural disasters, global conflict, and political unrest and the smart ones want to do something about it. Unfortunately, increased awareness about disaster preparedness has caused an information overload. It is easy to become overwhelmed by the sheer amount of information available. Basic Survival helps readers dig out from under the avalanche of preparedness information. It dispels myths, introduces concepts, and teaches the basics of how to start preparing for disaster. Author David Nash, a lifelong prepper and the author of 52 Prepper Projects and The Prepper’s Guide to Foraging outlines an all-hazards approach to disaster management similar to the ones used by the military and federal and state governments. Nash has over ten years of experience in government emergency management as a planner, a first responder, and as an emergency operations center manager. Basic Survival is a great resource that presents a strong foundation for being prepared when an emergency hits.
Book Synopsis How to Survive Your Hospital Stay by : Gail Van Kanegan
Download or read book How to Survive Your Hospital Stay written by Gail Van Kanegan and published by Simon and Schuster. This book was released on 2003-12-04 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: GET WELL AND GET OUT! Most people will find themselves -- or a loved one -- faced with a hospital stay at some point in their lives. The prospect is scary enough, even without worrying about hospital infections, adverse drug reactions, and other alarming risks that have been documented by the Centers for Disease Control and reported widely in medical journals and the national media. But help is here. Written by an experienced nurse practitioner and recognized hospital safety expert, How to Survive Your Hospital Stay offers simple steps to take before, during, and after hospitalization in order to take control of the entire process, including: Evaluating whether a hospital stay is really necessary Dealing with the top ten risks, from medication errors to malnutrition Getting the staff on your side Choosing the right doctor Negotiating the insurance minefield Making sure you are discharged safely and will get the follow-up care you need Packed with advice that will help people feel better when they are ill and at their most vulnerable, this essential guide provides a reassuring road map for avoiding mishaps along the route to recovery.
Book Synopsis CompTIA Security+ SY0-601 Cert Guide by : Omar Santos
Download or read book CompTIA Security+ SY0-601 Cert Guide written by Omar Santos and published by Pearson IT Certification. This book was released on 2021-07-05 with total page 1731 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook edition of the CompTIA Security+ SY0-601 Cert Guide. This eBook does not include access to the Pearson Test Prep practice exams that comes with the print edition. Learn, prepare, and practice for CompTIA Security+ SY0-601 exam success with this CompTIA Security+ SY0-601 Cert Guide from Pearson IT Certification, a leader in IT certification learning. CompTIA Security+ SY0-601 Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. "Do I Know This Already?" quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. CompTIA Security+ SY0-601 Cert Guide focuses specifically on the objectives for the CompTIA Security+ SY0-601 exam. Leading security experts Omar Santos, Ron Taylor, and Joseph Mlodzianowski share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. This complete study package includes * A test-preparation routine proven to help you pass the exams * Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section * Chapter-ending exercises, which help you drill on key concepts you must know thoroughly * An online interactive Flash Cards application to help you drill on Key Terms by chapter * A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies * Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. This study guide helps you master all the topics on the CompTIA Security+ SY0-601 exam, including * Cyber attacks, threats, and vulnerabilities * Social engineering, wireless attacks, denial of service attacks * Threat hunting and incident response * Indicators of compromise and threat intelligence * Cloud security concepts and cryptography * Security assessments and penetration testing concepts * Governance, risk management, and cyber resilience * Authentication, Authorization, and Accounting (AAA) * IoT and Industrial Control Systems (ICS) security * Physical and administrative security controls
Download or read book Blackouts written by Ann Byers and published by The Rosen Publishing Group, Inc. This book was released on 2006-01-15 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gives practical suggestions on how to prepare for and survive a power outage.
Book Synopsis Emotional Survival for Law Enforcement by : Kevin M. Gilmartin
Download or read book Emotional Survival for Law Enforcement written by Kevin M. Gilmartin and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to help law enforcement professionals overcome the internal assaults they experience both personally and organizationally over the course of their careers. These assaults can transform idealistic and committed officers into angry, cynical individuals, leading to significant problems in both their personal and professional lives.
