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The Customer Conundrum
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Book Synopsis The Customer Conundrum by : Gary L. Smith
Download or read book The Customer Conundrum written by Gary L. Smith and published by Lulu.com. This book was released on 2014-09-15 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is clearly a huge gulf that has been created in the arena of customer service. This gulf exists between what business owners espouse as their customer service philosophies and what customers are actually experiencing in their daily personal and business transactions. What's worse is that this "gulf" appears to be widening, especially with the impact of global operations and sourcing. In The Customer Conundrum, Gary Smith identifies the core issues relating to the customer service gulf, and then gives solid, practical advice on how you can create, maintain, and lead a true customer-centric organization.
Download or read book The Conundrum written by David Owen and published by Penguin. This book was released on 2012-02-07 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Look out for David Owen's next book, Where the Water Goes. The Conundrum is a mind-changing manifesto about the environment, efficiency and the real path to sustainability. Hybrid cars, fast trains, compact florescent light bulbs, solar panels, carbon offsets: Everything you've been told about living green is wrong. The quest for a breakthrough battery or a 100 mpg car are dangerous fantasies. We are consumers, and we like to consume green and efficiently. But David Owen argues that our best intentions are still at cross purposes to our true goal - living sustainably and caring for our environment and the future of the planet. Efficiency, once considered the holy grail of our environmental problems, turns out to be part of the problem. Efforts to improve efficiency and increase sustainable development only exacerbate the problems they are meant to solve, more than negating the environmental gains. We have little trouble turning increases in efficiency into increases in consumption. David Owen's The Conundrum is an elegant nonfiction narrative filled with fascinating information and anecdotes takes you through the history of energy and the quest for efficiency. This is a book about the environment that will change how you look at the world. We should not be waiting for some geniuses to invent our way out of the energy and economic crisis we're in. We already have the technology and knowledge we need to live sustainably. But will we do it? That is the conundrum.
Download or read book Conundrum written by Richard Bacon and published by Biteback Publishing. This book was released on 2013-06-18 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government failure is affecting everyone. The single mum worried sick by a tax credit demand from HMRC to 'repay' thousands of pounds she never received; the family whose holiday was ruined because the Passport Office couldn't issue passports in time; the school that couldn't open at the start of term because CRB checks were being carried out by an organisation in meltdown; the farmers led to bankruptcy and even suicide by a Kafkaesque system for administering farm payments; and rail operators facing an uncertain future because the Department for Transport inadvertently landed the whole rail franchising system in chaos. Why is government getting it so wrong? Richard Bacon and Christopher Hope delve into the astonishing world of cock-ups and catastrophes and ponder why those at the top continue to fall short.
Download or read book Conundrum written by Jan Morris and published by New York Review of Books. This book was released on 2013-04-17 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the first-ever books on gender transition, this poignant memoir by a trans woman is “the best first-hand account ever written by a traveler across the boundaries of sex” (Newsweek). “A profoundly poetic story.” —The New York Times “An exquisite read.” —Maria Popova, The Marginalian The great travel writer Jan Morris was born James Morris. James Morris distinguished himself in the British military, became a successful and physically daring reporter, climbed mountains, crossed deserts, and established a reputation as a historian of the British empire. He was happily married, with several children. To all appearances, he was not only a man, but a man’s man. Except that appearances, as James Morris had known from early childhood, can be deeply misleading. James Morris had known all his conscious life that at heart he was a woman. Conundrum, one of the earliest books to discuss transsexuality with honesty and without prurience, tells the story of James Morris’ hidden life and how he decided to bring it into the open, as he resolved first on a hormone treatment and, second, on risky experimental surgery that would turn him into the woman that he truly was.
Download or read book Conundrum written by Lawrence J. Kendzior and published by iUniverse. This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jerry's perplexed. He's about to get a five million dollar order, which means a lot to his $22 million company. But he's not happy. Lately, it seems like the more the company sells, the more money it loses. CONUNDRUM: a complex problem Infrastructure is the right combination of management, planning and systems that enables top performing companies to execute what they plan. The conundrum for troubled or average companies is: "If a company can't execute because of lack of infrastructure, how does a company execute the steps it needs to take in order to develop infrastructure?" In an entertaining yet thought-provoking style, using a fictional company and its management team as examples, Larry Kendzior provides the answers that Jerry--and thousands of business owners like him--have been searching for. Many search but never find the answer to this key question: How does a company execute what it plans? "I have applied many of the ideas found in this book in my company. The methods and concepts produce results--as advertised." Ken VanderVeen President and CEO ABS Graphics Visit our website at www.conundrumonline.com.
Download or read book Conundrums written by Harry Pearce and published by Harper Collins. This book was released on 2010-09-21 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conundrum is a mind-stretch. Encrypting idioms into their typographic equivalents, Harry enlivens our everyday language and challenges readers to see that "time after time after time" or, at least, "more often than not" "the writing is on the wall." For fans of word puzzles, sudoku, crosswords, and all manner of mind games, Conundrum offers an artfully packaged, cleverly designed new challenge. Drawing upon, literally in this case, graphic puzzles that he began creating as a child, Harry's developed over 100 witty conundrums for this book that will stretch the mind as well as delight the senses. A member of the Alliance Graphique Internationale, a frequent lecturer and contributor to design discourse, an internationally recognized leader in design, and a founder of Lippa Pearce, one of the UK's most respected design agencies, Harry refines the way we see and communicate. Conundrum achieves nothing less than changing how we understand and interact with language.
Book Synopsis Market-Led Strategic Change by : Nigel F. Piercy
Download or read book Market-Led Strategic Change written by Nigel F. Piercy and published by Routledge. This book was released on 2016-11-03 with total page 784 pages. Available in PDF, EPUB and Kindle. Book excerpt: Market-Led Strategic Change, 5th edition, has been fully revised and updated to reflect the realities of 21st century business and the practical issues for managers in the process of going to market. The world of business has changed dramatically, with a more complex environment, more demanding customers and radical new ways of going to market. This textbook develops a value-based strategy examining the roles of market sensing, customer value, organizational change and digital marketing in the implementation of strategy. This much-anticipated new edition has been carefully updated, now with Nigel Piercy’s unique and clear-sighted views on the latest developments in marketing strategy, retaining Piercy’s insightful, witty and provocative style. The text is supported throughout with brand new case studies from globally recognised companies such as Uber and Volkswagen, and covering topical issues such as the legalisation of marijuana and reinventing the healthcare business. Lecturers are assisted with a newly expanded collection of support materials including PowerPoint slides for each chapter, suggested frameworks for using the case studies in teaching, and case studies from previous editions. If you're an ambitious marketing student or practitioner, whether you are new to strategic change through marketing or just want a different view, this is the book for you. Lecturers will find this engaging, funny, thought-provoking but always practical textbook is a sure way to get your students thinking and enthused.
Book Synopsis The Customer Copernicus by : Charlie Dawson
Download or read book The Customer Copernicus written by Charlie Dawson and published by Routledge. This book was released on 2021-05-16 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some companies are great for customers – not only do they care but they change whole markets to work better for the customers they serve. Think of Amazon, easyJet and Sky. They make things easier and improve what really matters – obvious, surely? They have also enjoyed huge business success, growing and making plenty of money. The Customer Copernicus answers the question that follows – if it’s obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once. Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led. Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.
Book Synopsis Fundrum My Conundrum by : Raymond Epstein
Download or read book Fundrum My Conundrum written by Raymond Epstein and published by Fundrum Pub. This book was released on 1994-01-01 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Conundrums written by Jon Mills and published by Taylor & Francis. This book was released on 2012-04-27 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2013 Goethe Award Winner! This is the first book of its kind to offer a sustained critique of contemporary psychoanalytic thought favoring relational, postmodern, and intersubjective perspectives, which largely define American psychoanalysis today. Conundrums turns an eye toward the philosophical underpinnings of contemporary theory; its theoretical relation to traditional psychoanalytic thought; clinical implications for therapeutic practice; political and ethical ramifications of contemporary praxis; and its intersection with points of consilience that emerge from these traditions. Central arguments and criticisms advanced throughout the book focus on operationally defining the key tenets of contemporary perspectives; the seduction and ambiguity of postmodernism; the question of selfhood and agency; illegitimate attacks on classical psychoanalysis; the role of therapeutic excess; contemporary psychoanalytic politics; and the question of consilience between psychoanalysis as a science versus psychoanalysis as part of the humanities. The historical criticisms against psychoanalysis are further explored in the context of the current philosophical-scientific binary that preoccupies the field.
Book Synopsis Don DeLillo, Jean Baudrillard, and the Consumer Conundrum by :
Download or read book Don DeLillo, Jean Baudrillard, and the Consumer Conundrum written by and published by Cambria Press. This book was released on with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Market-led Strategic Change by : Nigel Piercy
Download or read book Market-led Strategic Change written by Nigel Piercy and published by Routledge. This book was released on 2009 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the use of case studies this book will help the reader go back to basics by confronting critical questions in the organisation of marketing and how the critical processes of marketing, planning and budgeting are managed.
Download or read book Wealth Conundrum written by Ralph Doudera and published by Signature Ed. This book was released on 2006 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: A money manager who handles millions of his own and others wealth describes his struggles with loving money vs. giving it away to the needy.
Download or read book ConUNdrum written by Brett D. Schaefer and published by Rowman & Littlefield. This book was released on 2009 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Theo Michael's first book records his journey as an artist and features over 50 of his most successful paintings, including Balcony With A View, Serenade, A Kiss Is Just A Kiss and many more.Created in his own personal cinematic poster style, the paintings capture the nostalgia of a time gone by in a genre often referred to as Art Noir. His love for Film Noir, 'B' movies and Pulp Art books is apparent.Many of Theo's landscape paintings are strongly influenced by the American illustrator Edward Hopper, beautifully capturing the effects of summer light. The book is full of sketches and preliminary work, revealing the working method of an artist. A perfect coffee table item, ideally suited as a gift.
Book Synopsis Maxwell's Conundrum by : Walter Scheider
Download or read book Maxwell's Conundrum written by Walter Scheider and published by . This book was released on 2000 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book developed over 15 years in the classroom, using primarily the math learned in first year high school algebra and has the science that popular books on Special Relativity omit.
Book Synopsis The Commercial Charity by : Martyn Drake
Download or read book The Commercial Charity written by Martyn Drake and published by Kogan Page Publishers. This book was released on 2020-04-03 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contrary to popular perception, charities and non-profits now generate over half their total income by selling goods and professional services. Charities of all shapes and sizes are increasingly targeting commercial growth to help fulfil their aims, and commercial income within the sector has doubled since the year 2000. Big opportunities exist, and The Commercial Charity will help any professional in the sector to take advantage of them and increase the social and financial impact of their organization. Using a wealth of examples, The Commercial Charity demonstrates the wider societal benefits of taking a professional approach to commercial income and harnessing business to bring about change. It provides a process for creating a clear, integrated strategy, outlining a methodology for developing ideas and scaling innovations, while providing an ethical model for marketing and selling them. With interviews from leaders of many of the most successful charities including the National Autistic Society, NSPCC and British Asian Trust, this book will show readers how to evolve their organization into a professional, commercially-adept non-profit. Ultimately, readers will learn how to successfully use business principles and techniques not just to raise money, but to create long lasting and self-sustaining social impact.
Book Synopsis Converting Customer Value by : John J. Murphy
Download or read book Converting Customer Value written by John J. Murphy and published by John Wiley & Sons. This book was released on 2005-11-18 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: A company exists to make profit, and everything it does is a step towards that goal. Many firms are trying to get closer to their customers, but few realise how crucial this is to corporate value. Indeed, the long-term value of a company is perhaps best described as the sum of future profits from customers, discounted to a present value. Tackling two hot topics in business - CRM and corporate value - and based on a study undertaken by the Customer Management Leadership Group, John Murphy's new book links customer management directly to company profitability for the first time. By implementing its Customer Management Integration Framework, a company can see cash flows for each customer relationship, and use that information to effectively manage key customers for higher and more resilient levels of profitability.
