The Client Centric Protagonist

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The Client Centric Protagonist

Author : Nilakantasrinivasan J
Publisher : Nilakantasrinivasan J
ISBN 13 :
Total Pages : 106 pages
Book Rating : 4.8/5 (366 download)

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Book Synopsis The Client Centric Protagonist by : Nilakantasrinivasan J

Download or read book The Client Centric Protagonist written by Nilakantasrinivasan J and published by Nilakantasrinivasan J. This book was released on 2022-06-18 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: - How can I, as an individual, become more client-focused? - How can we, as a company, foster client-centered transformation and culture? If you are looking for answers to the two questions mentioned above, then this is your book. The author, Nilakantasrinivasan J has presented the answers as a story of Parth, an Indian Army veteran who joins a specialty chemicals company called SPKEM as an account manager. Without the requisite domain knowledge, will he steer himself and his organization from a brewing storm? Over 300+ books have been written on this topic, so why one more? In author's 25 years in the industry, he has closely studied organizations in B2C, as well as B2B, through the lens of their policies, processes, technology, culture, and people, and at the same time listened to their client-side stories. Client Centricity is a perpetual quest for most organizations, and a lot has been accomplished, but CXOs are still curious as to why all this doesn’t translate into business growth and why are clients leaving? What do clients value? Author gives you workable methods, not empty promises. It presents a planned program with approaches, tools and tips for account managers, business development managers, customer success managers, business heads, CXOs, entrepreneurs, consultants & business students. The book presents the 7 Acts of Client Centric Professional, Client Centric Value Plan, Stakeholder Engagement, 3Level Client Centricity Framework and Human-to-Human (H2H) approach.

A Little Book on Customer Experience

Author : Nilakantasrinivasan J
Publisher : Nilakantasrinivasan J
ISBN 13 :
Total Pages : 106 pages
Book Rating : 4.8/5 (675 download)

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Book Synopsis A Little Book on Customer Experience by : Nilakantasrinivasan J

Download or read book A Little Book on Customer Experience written by Nilakantasrinivasan J and published by Nilakantasrinivasan J. This book was released on 2022-06-28 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: This little book pulls together some of the best aphorisms of leading Customer Experience (CX) experts and leaders, in general, taken from different sources with commentaries from the Author. First edition of this book was released in 2017 and since then, it has made it to the desk tops of many CXOs. Isn't a quotation on customer a great way to start a conversation or speech? With over 150 quotes, this is indeed a large collection of best quotations for any customer centricity, customer service, business development, marketing professional. Aphorisms are grouped in following categories: Customer Experience Strategy Customer Experience Design Know Your Customer Customer Experience Change Service Attitude Service Quality Delighting Customers Customer Loyalty Customer Retention You can use it to motivate your team on customer centricity or simply gift it to employees in an off-site! Profound and simple, these pithy sayings go a long way in delivering world class customer experience.

Construction Supply Chain Management

Author : Stephen Pryke
Publisher : John Wiley & Sons
ISBN 13 : 9781444319415
Total Pages : 247 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis Construction Supply Chain Management by : Stephen Pryke

Download or read book Construction Supply Chain Management written by Stephen Pryke and published by John Wiley & Sons. This book was released on 2009-09-15 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a unique appraisal of supply chain management(SCM) concepts alongside lessons from industry, observation andanalysis gathered during the first decade of supply chainmanagement strategies in the UK construction industry. The research from leading international academics has been drawntogether with the experience from some of the industry's foremostSCM practitioners to provide both a definition of SCM and anoverview of its development as a strategy for managing constructionprojects. Key case study material - from Slough Estates to BAA and T5 -illustrates the benefits to the industry of its adoption. Littlehas been written on the application of SCM to construction and thisbook provides an agenda for discussion for both the experiencedresearcher and the industry practitioner by offering a thoroughgrounding in its principles as well as an illustration of SCM as amethodology for industry. Construction Supply Chain Management studies makes animportant contribution to the debate on innovative systems andtheir significance in increasingly complex constructionprojects.

Storynomics

Author : Robert McKee
Publisher : Twelve
ISBN 13 : 1455541974
Total Pages : 211 pages
Book Rating : 4.4/5 (555 download)

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Book Synopsis Storynomics by : Robert McKee

Download or read book Storynomics written by Robert McKee and published by Twelve. This book was released on 2018-03-20 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the hottest, most in-demand seminar offered by the legendary story master Robert McKee -- Storynomics translates the lessons of storytelling in business into economic and leadership success. Robert McKee's popular writing workshops have earned him an international reputation. The list of alumni with Academy Awards and Emmy Awards runs off the page. The cornerstone of his program is his singular book, Story, which has defined how we talk about the art of story creation. Now in Storynomics, McKee partners with digital marketing expert and Skyword CEO Tom Gerace to map a path for brands seeking to navigate the rapid decline of interrupt advertising. After successfully guiding organizations as diverse as Samsung, Marriott International, Philips, Microsoft, Nike, IBM, and Siemens to transform their marketing from an ad-centric to story-centric approach, McKee and Gerace now bring this knowledge to business leaders and entrepreneurs alike. Drawing from dozens of story-driven strategies and case studies taken from leading B2B and B2C brands, Storynomics demonstrates how original storytelling delivers results that surpass traditional advertising. How will brands and their customers connect in the future? Storynomics provides the answer.

Own your story. Or someone else will.

Author : ianka fleerackers
Publisher : Lannoo Meulenhoff - Belgium
ISBN 13 : 9401445265
Total Pages : 296 pages
Book Rating : 4.4/5 (14 download)

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Book Synopsis Own your story. Or someone else will. by : ianka fleerackers

Download or read book Own your story. Or someone else will. written by ianka fleerackers and published by Lannoo Meulenhoff - Belgium. This book was released on 2024-10-22 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some people still experience personal branding as a show of ego. Which it can be. Most people see personal branding as a tool for business growth and wealth, which it is. But there are more fulfilling reasons to engage in the process of personal branding like building intellectual legacy and becoming a brave new human. If you want to engage in building a legacy, but not want to be blindsided by aspects like fame and hunt for money, then this is the book on personal branding you need. It offers you the complete range of what it can mean to you, not only the social media aspect. 'With this book, ianka succeeds in describing personal branding on a strategic level. ianka's broad professional background makes this book particularly strong and valuable. She has experienced nearly everything a personal brand can go through in her career. A look behind the scenes and the sharing of that experience adds immense value. I highly recommend this book to everyone!' - Steven Van Belleghem, entrepreneur and author of A Diamond in the Rough and Customers The Day After Tomorrow 'In a world of information overload and AI, developing your own authentic voice is more important than ever. How do you build unique visibility in a world of the Never Normal? ianka has written a wonderful book that makes you reflect on your own journey, your own development, and how you can find and strengthen that unique voice.' - Peter Hinssen, entrepreneur and author of The Phoenix and the Unicorn and The Day After Tomorrow 'ianka has not only dared to breathe new life into an existing concept, but she has also ventured to create a book tailored to each individual reader. I sincerely wish I had been able to read this book much earlier because it helps me as a person, but also because it helps me make companies and their leaders better.' - Rik Vera, business philosopher and author of The Guide To The Ecosystem Economy and Managers The Day After Tomorrow

Trauma-Informed Principles in Group Therapy, Psychodrama, and Organizations

Author : Scott Giacomucci
Publisher : Taylor & Francis
ISBN 13 : 1000859991
Total Pages : 311 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Trauma-Informed Principles in Group Therapy, Psychodrama, and Organizations by : Scott Giacomucci

Download or read book Trauma-Informed Principles in Group Therapy, Psychodrama, and Organizations written by Scott Giacomucci and published by Taylor & Francis. This book was released on 2023-04-25 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents trauma-informed principles for ethical, safe, and effective group work, psychodrama, and leadership. Content will include practical guidelines, detailed instructions, and diverse examples for facilitating both trauma-informed and trauma-focused groups in treatment, community, and organizational leadership. Chapters focus on various topics including safety, empowerment, social justice, vicarious trauma, and leadership. Organizational leadership is approached through the lens of SAMHSA’s guidance and the framework of group work leadership. The book includes significant focus on sociometry and psychodrama as strengths-based and experiential group approaches. Psychodrama’s philosophies, theories, and interventions will be articulated through a trauma-informed lens offering psychodramatists, group workers, and organizational leaders new conceptual frameworks and action-based processes. Chapters contain a blend of theory, research, practical guidance, and examples from the author’s experience. This book will appeal to group workers, therapists, psychodramatists, creative arts therapists, organizational leaders, trainers, facilitators, supervisors, community organizers, and graduate students. This book offers group facilitators the insight and tools to lead engaging and meaningful groups. The potential for retraumatizing participants is addressed while promoting trauma-informed practice as an ethical imperative.

Customer Experience in Fashion Retailing

Author : Bethan Alexander
Publisher : Taylor & Francis
ISBN 13 : 104004462X
Total Pages : 414 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Customer Experience in Fashion Retailing by : Bethan Alexander

Download or read book Customer Experience in Fashion Retailing written by Bethan Alexander and published by Taylor & Francis. This book was released on 2024-06-20 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text provides a holistic, integrated and in-depth perspective on the growing field of customer experience (CX), in a fashion context. Merging three core perspectives – academic, creative agency and retailer – the book takes a chronological approach to tracing the evolution of customer experience from the physical store, to omnichannel through channel convergence to consider the future of fashion retailing and customer experience. Beginning with the theoretical perspective, customer experience evolution in a fashion retail context is traced, considering the definition of customer experience, physical retail, the digitalisation of customer experience, omni-channel retail, in-store technologies and envisioning future retail CX. The retail creative agency perspective looks at how to locate and design customer experience journeys, designing harmonised CX across retail brand environments online and offline, responsible retailing and taking a human-centric approach to create visceral, wellbeing-based experiences. Finally, the retailer perspective explores real-life case studies of great customer experience from international brands, including Zara, Nike, Ecoalf, To Summer and Anya Hindmarch. Pedagogical features to aid understanding are built in throughout, including chapter objectives and reflective questions. Comprehensive and unique in its approach, Customer Experience in Fashion Retailing is recommended reading for students studying Fashion Retail Management, Customer Experience, Retail Design and Visual Merchandising, Fashion Psychology and Fashion Marketing.

Neuropsychodrama in the Treatment of Relational Trauma

Author : T. dayton
Publisher : Health Communications, Inc.
ISBN 13 : 0757318789
Total Pages : 346 pages
Book Rating : 4.7/5 (573 download)

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Book Synopsis Neuropsychodrama in the Treatment of Relational Trauma by : T. dayton

Download or read book Neuropsychodrama in the Treatment of Relational Trauma written by T. dayton and published by Health Communications, Inc.. This book was released on 2015-11-10 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a growing awareness that the body as well as the mind needs to be involved in therapy. Neuroscience and attachment theories have clearly demonstrated that emotion is a physiological as well as a mental phenomenon. Dr. Dayton's approach to experiential work has been in the forefront of what is now so commonly in use in treatment centers that it has become mainstream. Used in treating relational trauma and PTSD, neuropsychodrama is designed to be easily incorporated into existing programs regardless of length of stay, and can be used in outpatient settings, group and one-to-one practices. Additionally, she has created a model of treatment called Relational Trauma Repair, RTR which is a multi-sensory model used in the treatment of relational trauma issues. Neuropsychodrama in the Treatment of Relational Trauma provides education woven into a healing, interactive "experience." It will mobilize, engage, bond and motivate groups through a process that is interactional and relational and progressively imparts skills of emotional literacy and emotional regulation.

Interdisciplinary Applications of the Person-Centered Approach

Author : Jeffrey H. D. Cornelius-White
Publisher : Springer Science & Business Media
ISBN 13 : 1461471443
Total Pages : 262 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Interdisciplinary Applications of the Person-Centered Approach by : Jeffrey H. D. Cornelius-White

Download or read book Interdisciplinary Applications of the Person-Centered Approach written by Jeffrey H. D. Cornelius-White and published by Springer Science & Business Media. This book was released on 2013-06-04 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the scientific contribution and increasing relevance of the Person-Centered Approach (PCA) in psychotherapy. The direction taken in the book is to provide readers with a multidisciplinary and multi-perspective view as well as practical applications. Beyond the more conventional psychotherapy applications (client-centered, experimental, emotion-focused, child-centered, motivational interviewing, existential, filial, etc.) others have evolved including peace and conflict resolution work, encounter and T-groups, nonviolent communication, parent effectiveness training, person-centered planning for people with disabilities, relationship enhancement methods, learner-centered education, technology-enhanced learning environments, human relations leadership training, etc. Simultaneously, scientific disciplines were influenced by this perspective in less obvious ways. Hence, the major contribution of this book is to identify and characterize the key bridges-so far only partly recognized- between the PCA and several other disciplines. Based on the results of the bridge-building endeavor, the editors will propose an initial formulation of the PCA as a meta-theory. It is intended as a generic framework to solve complex, social problems and to stimulate further research and development concerning the human species in relationship to its environment.

The Psychologisation of Eastern Spiritual Traditions

Author : Elliot Cohen
Publisher : Routledge
ISBN 13 : 1000457826
Total Pages : 95 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis The Psychologisation of Eastern Spiritual Traditions by : Elliot Cohen

Download or read book The Psychologisation of Eastern Spiritual Traditions written by Elliot Cohen and published by Routledge. This book was released on 2021-09-30 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: This essential book critically examines the various ways in which Eastern spiritual traditions have been typically stripped of their spiritual roots, content and context, to be more readily assimilated into secular Western frames of Psychology. Beginning with the colonial histories of Empire, the author draws from the 1960s Counterculture and the subsequent romanticising and idealising of the East. Cohen explores how Hindu, Buddhist and Daoist traditions have been gradually transformed into forms of Psychology, Psychotherapy and Self-Help, undergoing processes of ‘modernisation’ and secularisation until their respective cosmologies had been successfully reinterpreted and reimagined. An important component of this psychologisation is the accompanying commodification of Eastern spiritual practices, including the mass-marketing of mindfulness and meditation as part of the burgeoning well-being industry. Also presenting emerging voices of resistance from within Eastern spiritual traditions, the book ends with a chapter on Transpersonal Psychology, showing a path for how to gradually move away from colonisation and towards collaboration. Engaging with the ‘mindfulness movement’ and other practices assimilated by Western culture, this is fascinating reading for students and academics in psychology, philosophy and religious studies, as well as mindfulness practitioners.

Social Work, Sociometry, and Psychodrama

Author : Scott Giacomucci
Publisher : Springer Nature
ISBN 13 : 9813363428
Total Pages : 457 pages
Book Rating : 4.8/5 (133 download)

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Book Synopsis Social Work, Sociometry, and Psychodrama by : Scott Giacomucci

Download or read book Social Work, Sociometry, and Psychodrama written by Scott Giacomucci and published by Springer Nature. This book was released on 2021-02-23 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book outlines the intersections between social work and the methods of sociometry and psychodrama. Different sections offer essential practice wisdom for both trauma-focused and trauma-informed experiential work for individuals, groups, organizations, and communities. This text enriches the understanding of various action-based approaches and highlights how to enliven social work practice. The chapters include clinical vignettes and examples of structured sociometric prompts with diverse populations, topics, and social work settings to enhance the understanding of group practice, individual practice, and community practice. It provides social workers and other professionals with dynamic tools to improve assessment, intervention, activism, and leadership. Strength-based practical tools are offered to readers, along with guidance for theoretical conceptualizations. This integrative book is an essential read for students, practitioners, leaders, and scholars within the fields of social work, psychodrama, the creative art therapies, group therapy, community organizing, and social activism.

Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts

Author : Dinesh Katre
Publisher : Springer Science & Business Media
ISBN 13 : 3642117619
Total Pages : 256 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts by : Dinesh Katre

Download or read book Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts written by Dinesh Katre and published by Springer Science & Business Media. This book was released on 2010-03-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are extremely pleased to present a comprehensive book comprising a collection of research papers which is basically an outcome of the Second IFIP TC 13.6 Working Group conference on Human Work Interaction Design, HWID2009. The conference was held in Pune, India during October 7–8, 2009. It was hosted by the Centre for Development of Advanced Computing, India, and jointly organized with Copenhagen Business School, Denmark; Aarhus University, Denmark; and Indian Institute of Technology, Guwahati, India. The theme of HWID2009 was Usability in Social, C- tural and Organizational Contexts. The conference was held under the auspices of IFIP TC 13 on Human–Computer Interaction. 1 Technical Committee TC13 on Human–Computer Interaction The committees under IFIP include the Technical Committee TC13 on Human–Computer Interaction within which the work of this volume has been conducted. TC13 on Human–Computer Interaction has as its aim to encourage theoretical and empirical human science research to promote the design and evaluation of human-oriented ICT. Within TC13 there are different working groups concerned with different aspects of human– computer interaction. The flagship event of TC13 is the bi-annual international conference called INTERACT at which both invited and contributed papers are presented. Contributed papers are rigorously refereed and the rejection rate is high.

Your Client's Story

Author : Ruth Anne Robbins
Publisher : Aspen Publishing
ISBN 13 : 1543840221
Total Pages : 518 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis Your Client's Story by : Ruth Anne Robbins

Download or read book Your Client's Story written by Ruth Anne Robbins and published by Aspen Publishing. This book was released on 2024 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Law school book for first-year, Fall and Spring-semester legal writing and research courses"--

Coaching in Professional Contexts

Author : Christian van Nieuwerburgh
Publisher : SAGE
ISBN 13 : 1473942691
Total Pages : 289 pages
Book Rating : 4.4/5 (739 download)

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Book Synopsis Coaching in Professional Contexts by : Christian van Nieuwerburgh

Download or read book Coaching in Professional Contexts written by Christian van Nieuwerburgh and published by SAGE. This book was released on 2015-11-02 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have your students mastered the underlining theory and skills of coaching practice but wanting to get a flavour of what coaching actually looks like in different real-life settings? Then you have come to the right place! Whether they are wanting to find out more about the use of coaching within the private or public sector, within health care or education, Christian van Nieuwerburgh and his team of expert authors will take them on a unique journey into all of these coaching contexts and beyond. Challenging the idea that a coach can work in any setting without a detailed understanding of the field, this book: addresses the importance of understanding professional context when coaching, exploring current debates and considering the hows and whys of using coaching in a certain context provides tools and knowledge to enable readers to adopt best practice techniques from a range of fields delves into the personal and professional challenges that will inevitably arise. Whether a practising coach or a coach in training, this practical guide will provide your students with the ideal ′way-in′ to all the different contexts in which they may wish to coach.

"ECEG2016-Proceedings of 16th European Conference on e-Government ECEG 2016 "

Author : Mitja De Man
Publisher : Academic Conferences and publishing limited
ISBN 13 : 1910810983
Total Pages : 369 pages
Book Rating : 4.9/5 (18 download)

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Book Synopsis "ECEG2016-Proceedings of 16th European Conference on e-Government ECEG 2016 " by : Mitja De Man

Download or read book "ECEG2016-Proceedings of 16th European Conference on e-Government ECEG 2016 " written by Mitja De Man and published by Academic Conferences and publishing limited. This book was released on 2016-06-02 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Conflict Coaching Fundamentals

Author : Samantha Hardy
Publisher : Routledge
ISBN 13 : 1000426955
Total Pages : 123 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Conflict Coaching Fundamentals by : Samantha Hardy

Download or read book Conflict Coaching Fundamentals written by Samantha Hardy and published by Routledge. This book was released on 2021-09-30 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: We naturally create stories to help us making meaning of our world, but in conflict situations the kinds of stories we typically tell ourselves can actually make it harder for us to manage and resolve the conflict constructively. This book provides an accessible framework for understanding why people tell their conflict stories the way they do, and how to help them move away from conflict stories that prevent them from understanding and responding to conflict in an effective way. Presented using highly engaging and accessible cases, the book is designed to help people working with others in conflict to fully support them by understanding which areas of the conflict story to focus their attention on, and using practical techniques to support people to rewrite their story into a more constructive one to better manage the situation. The book also provides practical strategies to help people who are themselves in a conflict scenario to rewrite and enact a version of their conflict story that helps them to more constructively manage, and often resolve, their situation. A conflict management coaching system is introduced that is designed to address the particular problems created by dysfunctional conflict stories. This is a book specifically for those who work with people in conflict (mediators, conflict coaches, managers, lawyers, HR staff, teachers) and also for anyone who wishes to better understand their own experience of conflict.

Design Thinking for Innovation

Author : Walter Brenner
Publisher : Springer
ISBN 13 : 3319261002
Total Pages : 236 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Design Thinking for Innovation by : Walter Brenner

Download or read book Design Thinking for Innovation written by Walter Brenner and published by Springer. This book was released on 2016-02-24 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the full scope of Design Thinking in theory and practice, bringing together prominent opinion leaders and experienced practitioners who share their insights, approaches and lessons learned. As Design Thinking is gaining popularity in the context of innovation and information management, the book elaborates the specific interpretations and meanings of the concept in different fields including engineering, management, and information technology. As such, it offers students and professionals a sourcebook revealing the power of Design Thinking, while providing academics a roadmap for further research.