The Butterfly Customer

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The Butterfly Customer

Author : Susan M. O'Dell
Publisher : J. Wiley & Sons Canada
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis The Butterfly Customer by : Susan M. O'Dell

Download or read book The Butterfly Customer written by Susan M. O'Dell and published by J. Wiley & Sons Canada. This book was released on 2000-08-29 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop difficult-to-attain customer trust and loyalty through predictable and consistent service experience Today's customer is a "Butterfly Customer," skeptical, not loyal to any product or company, and only yours until the next best thing comes along. The Butterfly Customer defines the true meaning of customer loyalty and provides a master plan for achieving success. Authors Susan O'Dell and Joan Pajunen explain that a better measure of a customer's loyalty is how much trust they place in your business. Here, business managers will learn how to write their own contracts with customers, determine what promises that contract with the customer implies, and focus on delivering service. By running a business with integrity, owners will develop trust with their customers and profit by doing so. * Includes numerous examples of actual companies and what actions they are taking to capture customers' loyalty Susan M. O'Dell and Joan A. Pajunen (both from Mississauga, Canada) are Principals in Service Dimensions, a consulting company specializing in retail and service sectors.

The Net and the Butterfly

Author : Olivia Fox Cabane
Publisher : Penguin
ISBN 13 : 0698153448
Total Pages : 289 pages
Book Rating : 4.6/5 (981 download)

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Book Synopsis The Net and the Butterfly by : Olivia Fox Cabane

Download or read book The Net and the Butterfly written by Olivia Fox Cabane and published by Penguin. This book was released on 2017-02-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Charisma Myth, Olivia Fox Cabane offered a groundbreaking approach to becoming more charismatic. Now she teams up with Judah Pollack to reveal how anyone can train their brain to have more eureka insights. The creative mode in your brain is like a butterfly. It's beautiful and erratic, hard to catch and highly valued as a result. If you want to capture it, you need a net. Enter the executive mode, the task-oriented network in your brain that help you tie your shoes, run a meeting, or pitch a client. To succeed, you need both modes to work together--your inner butterfly to be active and free, but your inner net to be ready to spring at the right time and create that "aha!" moment. But is there any way to trigger these insights, beyond dumb luck? Thanks to recent neuroscience discoveries, we can now explain these breakthrough moments--and also induce them through a series of specific practices. It turns out there's a hidden pattern to all these seemingly random breakthrough ideas. From Achimedes' iconic moment in the bathtub to designer Adam Cheyer's idea for Siri, accidental breakthroughs throughout history share a common origin story. In this book, you will learn to master the skills that will transform your brain into a consistent generator of insights. Drawing on their extensive coaching and training practice with top Silicon Valley firms, Cabane and Pollack provide a step-by-step process for accessing the part of the brain that produces breakthroughs and systematically removing internal blocks. Their tactics range from simple to zany, such as: · Imagine an alternate universe where gravity doesn’t exist, and the social and legal rules that govern it. · Map Disney’s Pocahontas story onto James Cameron’s Avatar. · Rid yourself of imposter syndrome through mental exercises. · Literally change your perspective by climbing a tree. · Stimulate your butterfly mode by watching a foreign film without subtitles. By trying the exercises in this book, readers will emerge with a powerful new capacity for breakthrough thinking.

Butterfly

Author : Anna Milbourne
Publisher : Usborne Books
ISBN 13 : 9780794510527
Total Pages : 0 pages
Book Rating : 4.5/5 (15 download)

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Book Synopsis Butterfly by : Anna Milbourne

Download or read book Butterfly written by Anna Milbourne and published by Usborne Books. This book was released on 2005-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A simple illustrated introduction to the life cycle of a butterfly.

The Butterfly Book

Author : William Jacob Holland
Publisher :
ISBN 13 :
Total Pages : 596 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis The Butterfly Book by : William Jacob Holland

Download or read book The Butterfly Book written by William Jacob Holland and published by . This book was released on 1908 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Butterfly Hours

Author : Patty Dann
Publisher : Shambhala Publications
ISBN 13 : 0834840340
Total Pages : 140 pages
Book Rating : 4.8/5 (348 download)

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Book Synopsis The Butterfly Hours by : Patty Dann

Download or read book The Butterfly Hours written by Patty Dann and published by Shambhala Publications. This book was released on 2016-08-23 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring writing prompts and tips from one of the “great [writing] teachers of NYC,” this guide to memoir writing will help you discover the power and pleasure of bringing your memories to life (New York Magazine) Sometimes all it takes is a single word to spark a strong memory. Bicycle. Snowstorm. Washing machine. By presenting one-word prompts and simple phrases, author and writing teacher Patty Dann gives us the keys to unlock our life stories. Organized around her ten rules for writing memoir, Dann’s lyrical vignettes offer glimpses into her own life while, surprisingly, opening us up to our own. This book is a small but powerful guide and companion for anyone wanting to get their own story on the page. We all have stories to tell, and Patty Dann can help you bring them forth.

Stokes Butterfly Book

Author : Donald Stokes
Publisher : Little, Brown
ISBN 13 : 9780316817806
Total Pages : 96 pages
Book Rating : 4.8/5 (178 download)

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Book Synopsis Stokes Butterfly Book by : Donald Stokes

Download or read book Stokes Butterfly Book written by Donald Stokes and published by Little, Brown. This book was released on 1991-10-17 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Copiously illustrated with maps, line drawings, and full-color photographs, this large format paperback book contains the essential information that backyard nature enthusiasts want and need -- to attract butterflies to their yards.

The Butterfly Counting Book

Author : Jerry Pallotta
Publisher :
ISBN 13 : 9780590049382
Total Pages : 20 pages
Book Rating : 4.0/5 (493 download)

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Book Synopsis The Butterfly Counting Book by : Jerry Pallotta

Download or read book The Butterfly Counting Book written by Jerry Pallotta and published by . This book was released on 1998 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduces some of the characteristics of different butterflies.

The Butterfly Code

Author : Sue Wyshynski
Publisher : Whitman Books
ISBN 13 :
Total Pages : 388 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Butterfly Code by : Sue Wyshynski

Download or read book The Butterfly Code written by Sue Wyshynski and published by Whitman Books. This book was released on with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Family Butterfly Book

Author : Rick Mikula
Publisher : Storey Publishing
ISBN 13 : 9781580173353
Total Pages : 166 pages
Book Rating : 4.1/5 (733 download)

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Book Synopsis The Family Butterfly Book by : Rick Mikula

Download or read book The Family Butterfly Book written by Rick Mikula and published by Storey Publishing. This book was released on 2000 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to creating habitats suitable for butterflies offers advice on growing host and nectar plants, building nets and cages, and caring for and feeding butterflies, and provides identification clues for various species.

The Butterfly Girl

Author : Rene Denfeld
Publisher : HarperCollins
ISBN 13 : 0062698184
Total Pages : 220 pages
Book Rating : 4.0/5 (626 download)

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Book Synopsis The Butterfly Girl by : Rene Denfeld

Download or read book The Butterfly Girl written by Rene Denfeld and published by HarperCollins. This book was released on 2019-10-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A heartbreaking, finger-gnawing, and yet ultimately hopeful novel by the amazing Rene Denfeld.” —Margaret Atwood, via Twitter After captivating readers in The Child Finder, Naomi—the investigator with an uncanny ability for finding missing children—returns, trading snow-covered woods for dark, gritty streets on the search for her missing sister in a city where young, homeless girls have been going missing and turning up dead. From the highly praised author of The Child Finder and The Enchanted comes The Butterfly Girl, a riveting novel that ripples with truth, exploring the depths of love and sacrifice in the face of a past that cannot be left dead and buried. A year ago, Naomi, the investigator with an uncanny ability for finding missing children, made a promise that she would not take another case until she finds the younger sister who has been missing for years. Naomi has no picture, not even a name. All she has is a vague memory of a strawberry field at night, black dirt under her bare feet as she ran for her life. The search takes her to Portland, Oregon, where scores of homeless children wander the streets like ghosts, searching for money, food, and companionship. The sharp-eyed investigator soon discovers that young girls have been going missing for months, many later found in the dirty waters of the river. Though she does not want to get involved, Naomi is unable to resist the pull of children in need—and the fear she sees in the eyes of a twelve-year old girl named Celia. Running from an abusive stepfather and an addict mother, Celia has nothing but hope in the butterflies—her guides and guardians on the dangerous streets. She sees them all around her, tiny iridescent wisps of hope that soften the edges of this hard world and illuminate a cherished memory from her childhood—the Butterfly Museum, a place where everything is safe and nothing can hurt her. As danger creeps closer, Naomi and Celia find echoes of themselves in one another, forcing them each to consider the question: Can you still be lost even when you’ve been found? But will they find the answer too late?

The Butterfly Tree

Author : Kelly Harrison Spining
Publisher : Mascot Books
ISBN 13 : 9781645434900
Total Pages : 38 pages
Book Rating : 4.4/5 (349 download)

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Book Synopsis The Butterfly Tree by : Kelly Harrison Spining

Download or read book The Butterfly Tree written by Kelly Harrison Spining and published by Mascot Books. This book was released on 2020-11-03 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Three trees sat upon a grassy hill, two tall and strong, one small and frail. As the gentle breezes of spring blew one day, a beautiful butterfly floated by looking for a new home. What happened next would create a lifelong friendship between two unlikely creations of nature. Inspired by the writer's experience of seeing the beauty of a tree covered in butterflies, The Butterfly Tree conveys a timeless message of love and acceptance.

An Invitation to the Butterfly Ball

Author : Jane Yolen
Publisher : StarWalk Kids Media
ISBN 13 : 1630831565
Total Pages : 34 pages
Book Rating : 4.6/5 (38 download)

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Book Synopsis An Invitation to the Butterfly Ball by : Jane Yolen

Download or read book An Invitation to the Butterfly Ball written by Jane Yolen and published by StarWalk Kids Media. This book was released on 2014-05-30 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: All the invited animals, from one little mouse to ten little porcupines, busily prepare to attend the Butterfly Ball.

Life Cycle of a Butterfly

Author : Karen Latchana Kenney
Publisher : Pogo Books
ISBN 13 : 9781624968037
Total Pages : 24 pages
Book Rating : 4.9/5 (68 download)

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Book Synopsis Life Cycle of a Butterfly by : Karen Latchana Kenney

Download or read book Life Cycle of a Butterfly written by Karen Latchana Kenney and published by Pogo Books. This book was released on 2018 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, readers will learn about the incredible transformation caterpillars make into some of the most beautiful flying insects on the planet. Vibrant, full-color photos and carefully leveled text will engage readers as they learn more about every stage of the butterflys life cycle.

Butterfly Effect

Author : Andy Andrews
Publisher : Thomas Nelson Inc
ISBN 13 : 1608100286
Total Pages : 112 pages
Book Rating : 4.6/5 (81 download)

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Book Synopsis Butterfly Effect by : Andy Andrews

Download or read book Butterfly Effect written by Andy Andrews and published by Thomas Nelson Inc. This book was released on 2011-06 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Speaker and New York Times best-selling author Andy Andrews shares a compelling and powerful story about a decision one man made over a hundred years ago, and the ripple effect it's had on us individually, and nationwide, today. It's a story that will inspire courage and wisdom in the decisions we make, as well as affect the way we treat others through our lifetime. Andrews speaks over 100 times a year, and The Butterfly Effect is his #1 most requested story.

The Butterfly House

Author : Katrine Engberg
Publisher : Simon and Schuster
ISBN 13 : 1982127627
Total Pages : 352 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis The Butterfly House by : Katrine Engberg

Download or read book The Butterfly House written by Katrine Engberg and published by Simon and Schuster. This book was released on 2021-01-05 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Detectives Jeppe Kørner and Anette Werner race to solve a series of sordid murders linked to some of the most vulnerable patients in a Danish hospital in this sequel to the #1 international bestseller The Tenant that is “brimming with personality, eccentric characters, and plenty of mystery and intrigue” (Crime by the Book). Hospitals are supposed to be places of healing. But in the coronary care unit at one of Copenhagen’s leading medical centers, a nurse fills a syringe with an overdose of heart medication and stealthily enters the room of an older male patient. Six days earlier, a paperboy on his route in central Copenhagen stumbles upon a macabre find: the naked body of a dead woman, lying in a fountain with arms marked with small incisions. Cause of death? Exsanguination—the draining of all the blood in her body. Copenhagen investigator Jeppe Kørner, recovering from a painful divorce and in the throes of a new relationship, takes on the case. His partner, Anette Werner, now on maternity leave after an unexpected pregnancy, is restless at home with a demanding newborn and an equally demanding husband. While Jeppe pounds the streets looking for answers, Anette decides to do a little freelance sleuthing. But operating on her own exposes her to dangers she can’t even begin to fathom. As the “thrillingly nerve-racking” (Shelf Awareness) investigation ventures into dark corners, it uncovers the shockingly depraved greed that festers beneath the surface of caregiving institutions—and what Jeppe and Anette discover will turn their blood as cold as ice…

Angelina and the Butterfly

Author : Katharine Holabird
Publisher : Penguin
ISBN 13 : 1101570601
Total Pages : 26 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis Angelina and the Butterfly by : Katharine Holabird

Download or read book Angelina and the Butterfly written by Katharine Holabird and published by Penguin. This book was released on 2006-01-19 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Angelina finds an injured butterfly in the park, she takes it home to care for it...then doesn't want to part with it. It's Henry who sets an adventure in motion that underscores a message all young children can understand.

The Butterfly Alphabet

Author : Kjell B. Sandved
Publisher : Turtleback Books
ISBN 13 : 9780613184519
Total Pages : 0 pages
Book Rating : 4.1/5 (845 download)

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Book Synopsis The Butterfly Alphabet by : Kjell B. Sandved

Download or read book The Butterfly Alphabet written by Kjell B. Sandved and published by Turtleback Books. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduces the letters of the alphabet through rhyming text and close-up examinations of letter-like markings on the wings of various species of butterflies.