Testing SAP Solutions

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Publisher :
ISBN 13 : 9781592297290
Total Pages : pages
Book Rating : 4.2/5 (972 download)

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Book Synopsis Testing SAP Solutions by : Markus Helfen

Download or read book Testing SAP Solutions written by Markus Helfen and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Testing SAP R/3

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Publisher : John Wiley & Sons
ISBN 13 : 0470135484
Total Pages : 396 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Testing SAP R/3 by : Jose Fajardo

Download or read book Testing SAP R/3 written by Jose Fajardo and published by John Wiley & Sons. This book was released on 2007-04-10 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Testing SAP R/3: A Manager's Step-by-Step Guide shows how to implement a disciplined, efficient, and proven approach for testing SAP R/3 correctly from the beginning of the SAP implementation through post-production support. The book also shows SAP professionals how to efficiently provide testing coverage for all SAP objects before they are moved into a production environment.

Testing SAP Solutions

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Publisher : SAP PRESS
ISBN 13 : 9781592293667
Total Pages : 0 pages
Book Rating : 4.2/5 (936 download)

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Book Synopsis Testing SAP Solutions by : Markus Helfen

Download or read book Testing SAP Solutions written by Markus Helfen and published by SAP PRESS. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: No Go-live without testing! But how do you make sure that your tests are comprehensive and deliver valid results? This complete guide to test planning and test execution answers all of your questions. Not only will you learn the basics for a test strategy and a test methodology that fits the requirements of your solution, you will also understand functionality and usage of all the tools SAP and their partners provide for testing: Extensive, practical chapters on the most important tools, SAP Solution Manager and eCATT, as well as substantial introductions to TDMS, HP Quality Center, and SAP LoadRunner show exactly how to perform functional and performance tests. In addition, for each tool youll find a real-life project report from a renowned SAP customer.

IBM Software for SAP Solutions

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Publisher : IBM Redbooks
ISBN 13 : 073844104X
Total Pages : 352 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis IBM Software for SAP Solutions by : Yaro Dunchych

Download or read book IBM Software for SAP Solutions written by Yaro Dunchych and published by IBM Redbooks. This book was released on 2015-09-29 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: SAP is a market leader in enterprise business application software. SAP solutions provide a rich set of composable application modules, and configurable functional capabilities that are expected from a comprehensive enterprise business application software suite. In most cases, companies that adopt SAP software remain heterogeneous enterprises running both SAP and non-SAP systems to support their business processes. Regardless of the specific scenario, in heterogeneous enterprises most SAP implementations must be integrated with a variety of non-SAP enterprise systems: Portals Messaging infrastructure Business process management (BPM) tools Enterprise Content Management (ECM) methods and tools Business analytics (BA) and business intelligence (BI) technologies Security Systems of record Systems of engagement The tooling included with SAP software addresses many needs for creating SAP-centric environments. However, the classic approach to implementing SAP functionality generally leaves the business with a rigid solution that is difficult and expensive to change and enhance. When SAP software is used in a large, heterogeneous enterprise environment, SAP clients face the dilemma of selecting the correct set of tools and platforms to implement SAP functionality, and to integrate the SAP solutions with non-SAP systems. This IBM® Redbooks® publication explains the value of integrating IBM software with SAP solutions. It describes how to enhance and extend pre-built capabilities in SAP software with best-in-class IBM enterprise software, enabling clients to maximize return on investment (ROI) in their SAP investment and achieve a balanced enterprise architecture approach. This book describes IBM Reference Architecture for SAP, a prescriptive blueprint for using IBM software in SAP solutions. The reference architecture is focused on defining the use of IBM software with SAP, and is not intended to address the internal aspects of SAP components. The chapters of this book provide a specific reference architecture for many of the architectural domains that are each important for a large enterprise to establish common strategy, efficiency, and balance. The majority of the most important architectural domain topics, such as integration, process optimization, master data management, mobile access, Enterprise Content Management, business intelligence, DevOps, security, systems monitoring, and so on, are covered in the book. However, there are several other architectural domains which are not included in the book. This is not to imply that these other architectural domains are not important or are less important, or that IBM does not offer a solution to address them. It is only reflective of time constraints, available resources, and the complexity of assembling a book on an extremely broad topic. Although more content could have been added, the authors feel confident that the scope of architectural material that has been included should provide organizations with a fantastic head start in defining their own enterprise reference architecture for many of the important architectural domains, and it is hoped that this book provides great value to those reading it. This IBM Redbooks publication is targeted to the following audiences: Client decision makers and solution architects leading enterprise transformation projects and wanting to gain further insight so that they can benefit from the integration of IBM software in large-scale SAP projects. IT architects and consultants integrating IBM technology with SAP solutions.

Integrating IBM Security and SAP Solutions

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Publisher : IBM Redbooks
ISBN 13 : 0738436569
Total Pages : 434 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Integrating IBM Security and SAP Solutions by : Axel Buecker

Download or read book Integrating IBM Security and SAP Solutions written by Axel Buecker and published by IBM Redbooks. This book was released on 2012-03-19 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many large and medium-sized organizations have made strategic investments in the SAP NetWeaver technology platform as their primary application platform. In fact, SAP software is used to manage many core business processes and data. As a result, it is critical for all organizations to manage the life cycle of user access to the SAP applications while adhering to security and risk compliance requirements. In this IBM® Redbooks® publication, we discuss the integration points into SAP solutions that are supported by the IBM Security access and identity management product capabilities. IBM Security software offers a range of identity management (IdM) adapters and access management components for SAP solutions that are available with IBM Tivoli® Identity Manager, IBM Tivoli Directory Integrator, IBM Tivoli Directory Server, IBM Access Manager for e-business, IBM Tivoli Access Manager for Enterprise Single Sign-On, and IBM Tivoli Federated Identity Manager. This book is a valuable resource for security officers, consultants, administrators, and architects who want to understand and implement an identity management solution for an SAP environment.

Practical Guide to Using Focused Build for SAP Solution Manager

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Publisher : Espresso Tutorials GmbH
ISBN 13 : 396012208X
Total Pages : 149 pages
Book Rating : 4.9/5 (61 download)

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Book Synopsis Practical Guide to Using Focused Build for SAP Solution Manager by : Aušra Gustainienė

Download or read book Practical Guide to Using Focused Build for SAP Solution Manager written by Aušra Gustainienė and published by Espresso Tutorials GmbH. This book was released on with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Dive into the world of SAP Solution Manager’s Focused Build application with this essential guide, designed to help you manage development and configuration activities effectively. This book aims to go beyond technical information and setup guides by sharing practical experiences, valuable tips, and insights on what works and what doesn’t. Understand the relationship between Focused Build and SAP Solution Manager, and explore the key features that can enhance your project management experience. Determine if Focused Build is the ideal tool for your projects. Familiarize yourself with Focused Build’s end-to-end processes and the various roles crucial for successful project implementation. Understand how to use Focused Build to document and prioritize requirements, approve implementation scope, and manage the build process with ease. This step-by-step guide shows you how to create work packages, deal efficiently with work items, correct errors, and handle changes in your projects. The key topics covered in this easy-to-follow guide include:

  • Introduction to Focused Build for SAP Solution Manager
  • Key features and benefits of Focused Build
  • End-to-end requirements definition, project scoping, and build management
  • Configuration overview and best practices

Successfully Managing S/4HANA Projects

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Publisher : Springer Nature
ISBN 13 : 3030860841
Total Pages : 365 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Successfully Managing S/4HANA Projects by : Denise Banks-Grasedyck

Download or read book Successfully Managing S/4HANA Projects written by Denise Banks-Grasedyck and published by Springer Nature. This book was released on 2022-03-25 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book describes the complete project process in individual steps for SAP S/4HANA project management based on the SAP ACTIVATE implementation methodology. By imparting knowledge based on experience with real SAP projects, the book supports project managers in developing skills and qualifications that will lead them to the successful management of SAP projects. In this context it emphasizes the crucial role of human interaction from the start to the successful completion of projects and provides useful tips on how to recognize and avoid pitfalls. Enriched with a wide range of material such as templates, checklists and practical examples, the book provides concrete guidance for project managers and participants on how to successfully manage ongoing projects. The book is valuable for both beginners and experienced project managers and also gives decision makers and stakeholders an excellent insight into the planning and management of large projects.

IT Business Management: Solutions from SAP - A Pocket Guide

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Publisher : Van Haren
ISBN 13 : 9087536208
Total Pages : 126 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis IT Business Management: Solutions from SAP - A Pocket Guide by : David Pultorak

Download or read book IT Business Management: Solutions from SAP - A Pocket Guide written by David Pultorak and published by Van Haren. This book was released on 2010-09-23 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing IT like a business demands integrated and systematic business and IT insight – the kind of integration and systematic insight that SAP has spent the last 35 years helping the world’s leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances. Like best-run businesses, best-run IT organizations are able to optimize operations, maximize innovation, and adjust rapidly to evolving business needs. Their IT management solutions help them better understand themselves and their customers and make the best decisions in the face of challenging expectations and constraints. This book outlines SAP’s view on best-run IT. It will help orient you to our related solutions and provide you with ideas for driving clarity and business value in your IT organization.

SAP NetWeaver For Dummies

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Publisher : John Wiley & Sons
ISBN 13 : 1118085302
Total Pages : 437 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis SAP NetWeaver For Dummies by : Dan Woods

Download or read book SAP NetWeaver For Dummies written by Dan Woods and published by John Wiley & Sons. This book was released on 2011-05-09 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine that it’s the 1950s, and you are in charge of developing the U. S. interstate system. There are countless roads already in use. The system can go in numerous different directions. Where do you begin? Starting to transform your business with SAP NetWeaver is that daunting. NetWeaver is both an application platform and an integration platform. It integrates your current IT systems to enable portals, collaboration, data management, and development environments. To grasp the complexities and possibilities of SAP ASAP, dig in with SAP NetWeaver For Dummies and explore: MySAP Business Suite SAP Enterprise Planning Resource (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), Human Capital Management (HCM), Product Lifecycle Management (PLM), Supplier Relationship Management (SRM), and more Mobile Infrastructure that performs like a universal translator for mobile interfaces, including laptops, wireless phones, and PDAs Master Data Management, including using the content consolidation technique to “clean up” data, master data harmonization to distribute it, and central master data management to maintain a data repository Web Application Service and NetWeaver Developer Studio—tools that let you integrate and create your own customized applications Written by Dan Woods, former CTO of The Street.com and CapitalThinking, and Jeffrey Word, the Director of Technology Strategy for SAP, this guide features real-life stories from businesses and examples of typical uses to help you cut through the complexities and get up and running. It includes a CD-ROM with: Detailed white papers and product overviews Stores from customers using SAP NetWeaver today Demos that show SAP NetWeaver in action A directory of resources for additional information Like that interstate system, SAP NetWeaver doesn’t have to be integrated all at once. You choose the applications that have the most potential to benefit your company’s operations and bottom line. SAP NetWeaver For Dummies even gives you recommendations for rolling it out and suggests practical ways to get started and get quick returns on your SAP investment. Then you’re going full-speed ahead on the road to success!

SAP Implementation Unleashed

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Publisher : Sams Publishing
ISBN 13 : 0768688043
Total Pages : 889 pages
Book Rating : 4.7/5 (686 download)

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Book Synopsis SAP Implementation Unleashed by : George D. Anderson

Download or read book SAP Implementation Unleashed written by George D. Anderson and published by Sams Publishing. This book was released on 2009-05-21 with total page 889 pages. Available in PDF, EPUB and Kindle. Book excerpt: SAP can help you capture better information and deliver it more quickly, allowing you to make better decisions and maximize the business value of everything you do. However, SAP implementations require massive effort, total buy-in, and significant change throughout the organization. In SAP Implementation Unleashed, 10 expert SAP project managers, functional consultants, and technologists guide you through the entire journey, helping you avoid pain and pitfalls and gain all the benefits of SAP. The authors introduce start-to-finish business, technical, and project management roadmaps for successful SAP implementation. Then, drawing on their immense experience, they walk you through the entire process of planning and deployment—addressing make-or-break issues and hidden gaps that other guidebooks ignore. You’ll discover how to employ processes, models, and toolsets that help you achieve implementation excellence while systematically reducing cost and business risk. Along the way, you’ll find actionable advice and real-world insight into innovative project management, best-suited leadership, effective load testing, contemporary infrastructure implementation, and more. George W. Anderson is responsible for providing enterprise applications thought leadership for the EDS/HP office of the CTO. A long-time SAP consultant and PMI-certified project manager, George has authored several best-selling books and enjoys new challenges. Charles D. Nilson is a senior program manager for EDS/HP and has led many successful SAP implementation teams over the years. He is a PMI PMP and is SAP Partner Academy certified in MM and PP. Tim Rhodes is a senior SAP technical consultant for EDS/HP and a Basis/infrastructure veteran focused on implementing, migrating, and upgrading SAP Business Suite and NetWeaver solutions. Tim is also an SAP-certified technical consultant, OCP, MCSE, and HP Master ASE. Detailed Information on How To... Define the business vision driving your implementation, and use it to design your solution Use TCO techniques to fully understand SAP’s financial impact in your organization Structure your SAP project management office, business teams, technical support organization, and overall project team Size, plan, and test your SAP infrastructure to deliver the best performance and availability at the best cost Integrate SAP into an SOA environment Install and configure SAP Business Suite and NetWeaver components Perform basic functional configuration, testing, and change management activities Enable a smooth transition by successfully performing the critical tasks that immediately precede SAP Go-Live Choose the right mix of tools and applications to test, manage, and monitor SAP Prepare your SAP Operations team for its post-implementation responsibilities

SAP Solution Manager--Practical Guide

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Publisher : SAP PRESS
ISBN 13 : 9781493215447
Total Pages : 0 pages
Book Rating : 4.2/5 (154 download)

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Book Synopsis SAP Solution Manager--Practical Guide by : Steve Christian

Download or read book SAP Solution Manager--Practical Guide written by Steve Christian and published by SAP PRESS. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this hands-on guide to SAP Solution Manager (SolMan) 7.2, you'll find everything you need to maintain your SAP landscape First get a handle on basic concepts, see how to upgrade to 7.2, and configure your solution. Then dive into key functionality: monitoring, business process documentation, change control management, IT service management, testing, and more. Round out your skills with information on security and real-world case studies Highlights: -Upgrading to 7.2 -Configuration -Monitoring tools -Business process documentation -Quality Gate Management -Change Request Management (ChaRM) -Requirements management -IT Service Management (ITSM) -IT project and portfolio management -Testing -Business Process Operations -Security

Extending SAP Solutions to the Mobile Enterprise with IBM MobileFirst Platform Foundation

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Publisher : IBM Redbooks
ISBN 13 : 0738454087
Total Pages : 110 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Extending SAP Solutions to the Mobile Enterprise with IBM MobileFirst Platform Foundation by : Khirallah Birkler

Download or read book Extending SAP Solutions to the Mobile Enterprise with IBM MobileFirst Platform Foundation written by Khirallah Birkler and published by IBM Redbooks. This book was released on 2015-02-24 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: SAP solutions provide a rich set of composable application modules, and configurable functional capabilities that are expected from a comprehensive enterprise business application software suite. Enabling mobile access to SAP business functions and data for enterprise clients, employees, and business partners is a typical requirement for SAP projects. This IBM® RedpaperTM publication describes the benefits of the IBM MobileFirstTM Platform Foundation security framework, which is an essential building block of the IBM MobileFirst platform. This paper also discusses key capabilities in IBM MobileFirst Platform to authenticate with SAP business systems from mobile applications. The scenarios in this paper demonstrate these features: How to develop a custom login module with IBM MobileFirst to authenticate mobile user access to an SAP enterprise resource planning (ERP) system. How to implement single sign-on (SSO) authentication in a mobile application to access SAP business systems using a pre-built adapter for IBM Cast Iron included with IBM MobileFirst and the ready-to-use adapter for SAP NetWeaver Gateway, also included with IBM MobileFirst. How to take advantage of the offline capabilities included in IBM MobileFirst Platform Foundation V6.3 to store business data locally, act on this data, and synchronize the data with the originating SAP ERP system. This paper is for mobile application developers and technical consultants who design and build systems of engagement to interact with SAP solutions in the heterogeneous enterprise.

SAP Project Management Pitfalls

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Publisher : Apress
ISBN 13 : 1484213890
Total Pages : 335 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis SAP Project Management Pitfalls by : Jayaraman Kalaimani

Download or read book SAP Project Management Pitfalls written by Jayaraman Kalaimani and published by Apress. This book was released on 2015-12-30 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the SAP product ecosystem, the client environment, and the feasibility of implementing critical business process with the required technical and functional configuration. SAP Project Management Pitfalls is the first book to provide you with real examples of the pitfalls that you can avoid, providing you with a road-map to a successful implementation. Jay Kay, a SAP Program Manager for Capgemini, first takes a deep dive into common pitfalls in implementing SAP ERP projects in a complex IT landscape. You will learn about the potential causes of failures, study a selection of relevant project implementation case studies in the area, and see a range of possible countermeasures. Jay Kay also provides background on each - the significance of each implementation area, its relevance to a service company that implements SAP projects, and the current state of research. Key highlights of the book: Tools and techniques for project planning and templates for allocating resources Industry standards and innovations in SAP implementation projects in the form of standard solutions aimed at successful implementation Managing SAP system ECC upgrades, EHP updates and project patches Learn effective ways to implement robust SAP release management practices (change management, BAU) Wearing a practitioner’s insight, Jay Kay explores the relevance of each failed implementation scenario and how to support your company or clients to succeed in a SAP implementation. There are many considerations when implementing SAP, but as you will learn, knowledge, insight, and effective tools to mitigate risks can take you to a successful implementation project.

Experiences of Test Automation

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Publisher : Addison-Wesley
ISBN 13 : 0132776553
Total Pages : 672 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis Experiences of Test Automation by : Dorothy Graham

Download or read book Experiences of Test Automation written by Dorothy Graham and published by Addison-Wesley. This book was released on 2012-01-03 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: Software test automation has moved beyond a luxury to become a necessity. Applications and systems have grown ever larger and more complex, and manual testing simply cannot keep up. As technology changes, and more organizations move into agile development, testing must adapt—and quickly. Test automation is essential, but poor automation is wasteful—how do you know where your efforts will take you? Authors Dorothy Graham and Mark Fewster wrote the field’s seminal text, Software Test Automation, which has guided many organizations toward success. Now, in Experiences of Test Automation, they reveal test automation at work in a wide spectrum of organizations and projects, from complex government systems to medical devices, SAP business process development to Android mobile apps and cloud migrations. This book addresses both management and technical issues, describing failures and successes, brilliant ideas and disastrous decisions and, above all, offers specific lessons you can use. Coverage includes Test automation in agile development How management support can make or break successful automation The importance of a good testware architecture and abstraction levels Measuring benefits and Return on Investment (ROI) Management issues, including skills, planning, scope, and expectations Model-Based Testing (MBT), monkey testing, and exploratory test automation The importance of standards, communication, documentation, and flexibility in enterprise-wide automation Automating support activities Which tests to automate, and what not to automate Hidden costs of automation: maintenance and failure analysis The right objectives for test automation: why “finding bugs” may not be a good objective Highlights, consisting of lessons learned, good points, and helpful tips Experiences of Test Automation will be invaluable to everyone considering, implementing, using, or managing test automation. Testers, analysts, developers, automators and automation architects, test managers, project managers, QA professionals, and technical directors will all benefit from reading this book.

SAP Solution Manager

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Publisher : SAP Press
ISBN 13 : 9781592290918
Total Pages : 0 pages
Book Rating : 4.2/5 (99 download)

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Book Synopsis SAP Solution Manager by : Marc O. Schäfer

Download or read book SAP Solution Manager written by Marc O. Schäfer and published by SAP Press. This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique book helps administrators and IT managers to quickly understand the full functionality of SAP Solution Manager, release 4.0. Readers get a thorough introduction in the areas of Implementation and Operations, especially in the scenarios Project Management, Service Desk, Change Request Management, and the brand new function Diagnostics (root cause analysis). The integration capabilities with third-party tools from the areas of Help Desk and Modelling, as well as the relation between the functionality and ITIL Application Management are also dealt with in detail. The book is based on the latest information derived from the ramp-up experience of release 4.0, and makes extensive use of invaluable customer success stories. Highlights include: SAP Solution Manager and ITIL Support in the Application Management Phases End-to-End Solution Support Change Request Management Solution Monitoring and Reporting Solution Manager Diagnostics (Root Cause Analysis) Issue Management and Service Desk Roadmaps and Implementation Content Test Support and E-Learning Management Planning and Delivery of SAP Services Integration of Third Party Tools

A Handbook of Business Transformation Management Methodology

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Author :
Publisher : Routledge
ISBN 13 : 131717044X
Total Pages : 344 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis A Handbook of Business Transformation Management Methodology by : Axel Uhl

Download or read book A Handbook of Business Transformation Management Methodology written by Axel Uhl and published by Routledge. This book was released on 2016-04-08 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an integrative Business Transformation Management Methodology, the BTM2, with an emphasis on the balance between the rational aspects of transformation and the often underestimated emotional readiness of employees to absorb and accept transformation initiatives. Comprising four phases - Envision, Engage, Transform, and Optimize - the methodology integrates expertise from areas such as strategy, risk, and project management. Covering the formal and informal structures and roles needed for a successful transformation, the authors cover a wide range of theory to help understand the phenomenon of transformation. A '360-degree' view on what business transformation means and how to manage it successfully, this handbook is suitable for business executives dealing with organizational change. A range of illustrative case studies ensure this is also a valuable resource for academics interested in change and transformation management.

mySAP ERP For Dummies

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Publisher : John Wiley & Sons
ISBN 13 : 1118054814
Total Pages : 287 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis mySAP ERP For Dummies by : Andreas Vogel

Download or read book mySAP ERP For Dummies written by Andreas Vogel and published by John Wiley & Sons. This book was released on 2011-02-25 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: SAP is the world's leading provider of ERP software and services, with worldwide revenue in 2004 of $9.7 billion and a 57 percent market share among major business application providers; it is one of the world's largest software companies overall ERP is a flexible, open technology platform that helps businesses run more efficiently (and profitably) by providing integrated management of key operations and supply chains Written for IT professionals who find it hard to get through SAP's complex documentation, our book demonstrates how ERP can cut costs, provides a clear overview of how the ESA (enterprise service architecture) model affects ERP, and shows how to implement the new ERP in the real world Topics covered include reducing the cost of an existing IT backbone, using the new ERP to address a company's "pain points" and challenges, and proving the value of ERP through ROI (return on investment) and TCO (total cost of ownership) studies