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Author : Cheryl Dooley
Publisher : Simon & Schuster (Australia)
ISBN 13 : 9780731803545
Total Pages : 196 pages
Book Rating : 4.8/5 (35 download)
Download or read book Telephone Technique written by Cheryl Dooley and published by Simon & Schuster (Australia). This book was released on 1993 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dorothy Neal
Publisher : McGraw-Hill/Irwin
ISBN 13 : 9780028020112
Total Pages : 164 pages
Book Rating : 4.0/5 (21 download)
Download or read book Telephone Techniques written by Dorothy Neal and published by McGraw-Hill/Irwin. This book was released on 1997-11 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The program includes a consumable text-workbook, an instructor's manual and key, and a 40-minute videotape. In addition to the content listed below, the text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.
Author : Lisa Collier Cool
Publisher : Plume Books
ISBN 13 : 9781556110504
Total Pages : 244 pages
Book Rating : 4.1/5 (15 download)
Download or read book How to Give Good Phone written by Lisa Collier Cool and published by Plume Books. This book was released on 1988 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective telephone communication is vital to the successful executive, ambitious newcomer and job applicant. This total guide to telephone success employs step-by-step programs, anecdotes, examples and quotes from successful businesswomen and men.
Author : Editors of the American Heritage Dictionaries
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 9780618036080
Total Pages : 506 pages
Book Rating : 4.0/5 (36 download)
Download or read book The New Office Professional's Handbook written by Editors of the American Heritage Dictionaries and published by Houghton Mifflin Harcourt. This book was released on 2001 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides information on career development, the online office, document creation, telecommunications, business English, business law, information management, and other topics.
Author : Nancy J. Friedman
Publisher : Crisp Learning
ISBN 13 : 9781560523017
Total Pages : 124 pages
Book Rating : 4.5/5 (23 download)
Download or read book Telephone Skills from A to Z written by Nancy J. Friedman and published by Crisp Learning. This book was released on 1995 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vital reference tool for anyone who represents an organization on the telephone.
Author : Patrick Forsyth
Publisher : CIPD Publishing
ISBN 13 : 9780852928653
Total Pages : 92 pages
Book Rating : 4.9/5 (286 download)
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author : Dorothy A. Neal
Publisher : McGraw-Hill/Glencoe
ISBN 13 : 9780070461567
Total Pages : 132 pages
Book Rating : 4.4/5 (615 download)
Download or read book Telephone Techniques written by Dorothy A. Neal and published by McGraw-Hill/Glencoe. This book was released on 1991 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bus Desk
Publisher :
ISBN 13 : 9781564141071
Total Pages : 132 pages
Book Rating : 4.1/5 (41 download)
Download or read book Powerful Telephone Skills written by Bus Desk and published by . This book was released on 1993 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Author : Lloyd Finch
Publisher : Crisp Learning
ISBN 13 :
Total Pages : 84 pages
Book Rating : 4.3/5 (97 download)
Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 1990 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
Author : Mary Richards
Publisher : Management Pocketbooks
ISBN 13 : 1907077634
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Author : Art Sobczak
Publisher : Business By Phone Inc
ISBN 13 : 9781881081074
Total Pages : 348 pages
Book Rating : 4.0/5 (81 download)
Download or read book How to Sell More, in Less Time, with No Rejection written by Art Sobczak and published by Business By Phone Inc. This book was released on 1998 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 838 pages
Book Rating : 4.3/5 (91 download)
Download or read book Telephony written by and published by . This book was released on 1925 with total page 838 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : A. Michael Coleman
Publisher : John Wiley & Sons
ISBN 13 : 047148394X
Total Pages : 306 pages
Book Rating : 4.4/5 (714 download)
Download or read book Collection Management Handbook written by A. Michael Coleman and published by John Wiley & Sons. This book was released on 2004-04-26 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: You don’t have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that’s the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry’s top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday’s dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers. Order your copy today!
Author : United States. Marine Corps. Recruiting Command
Publisher :
ISBN 13 :
Total Pages : 534 pages
Book Rating : 4.:/5 (327 download)
Download or read book Guidebook for Recruiters written by United States. Marine Corps. Recruiting Command and published by . This book was released on 1994 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Library of Congress
Publisher :
ISBN 13 :
Total Pages : 972 pages
Book Rating : 4.:/5 (1 download)
Download or read book Library of Congress Subject Headings written by Library of Congress and published by . This book was released on 2013 with total page 972 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 : 9789221026464
Total Pages : pages
Book Rating : 4.0/5 (264 download)
Download or read book Telephone technique written by and published by . This book was released on 1981 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Library of Congress. Cataloging Policy and Support Office
Publisher :
ISBN 13 :
Total Pages : 1662 pages
Book Rating : 4.3/5 (91 download)
Download or read book Library of Congress Subject Headings written by Library of Congress. Cataloging Policy and Support Office and published by . This book was released on 2004 with total page 1662 pages. Available in PDF, EPUB and Kindle. Book excerpt:
