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Author : Patrick Forsyth
Publisher :
ISBN 13 : 9780846451488
Total Pages : 96 pages
Book Rating : 4.4/5 (514 download)
Download or read book Telephone Skills 2000 written by Patrick Forsyth and published by . This book was released on 2000-03-01 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Patrick Forsyth
Publisher : CIPD Publishing
ISBN 13 : 9780852928653
Total Pages : 92 pages
Book Rating : 4.9/5 (286 download)
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author : Owen Hargie
Publisher : Routledge
ISBN 13 : 1134242379
Total Pages : 452 pages
Book Rating : 4.1/5 (342 download)
Download or read book The Handbook of Communication Skills written by Owen Hargie and published by Routledge. This book was released on 2006-10-16 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Communication Skills is recognised as one of the core texts in the field of communication. This thoroughly revised and updated third edition arrives at a time of considerable growing interest in this area, with recent research showing the importance of communication skills for success in many walks of life. The book's core principle, that interpersonal communication can be conceptualized as a form of skilled activity, is examined in detail and a comprehensive transactional model of skilled communication is presented, which takes into account current conceptual and research perspectives. This book provides a comprehensive analysis of research, theory and practice in the key skill areas of communication, such as non-verbal communication, persuasion, leadership, assertiveness, self-disclosure, listening and negotiation. Each chapter is written by a recognised authority in that particular specialism, among them world leaders in their particular fields. In the ten years since the last edition, a large volume of research has been published and the text has been comprehensively updated by reviewing this wealth of data. In addition a new chapter on persuasion has been added - one of the areas of most rapid growth in social psychology and communication. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. It will be of continued interest to researchers and students in psychology and communication, as well as in a variety of other contexts, from vocational courses in health, business and education, to many others such as nursing and social work whose day-to-day work is dependent on effective interpersonal skills.
Author : Alan Barker
Publisher : Kogan Page Publishers
ISBN 13 : 9780749448226
Total Pages : 164 pages
Book Rating : 4.4/5 (482 download)
Download or read book Improve Your Communication Skills written by Alan Barker and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to communicate is one of the most important attributes needed to conduct business. Alan Barker's jargon-free guide shows how to get the message across every time, verbally and visually.
Author : Irma D. Ruiter
Publisher :
ISBN 13 : 9780921145158
Total Pages : 0 pages
Book Rating : 4.1/5 (451 download)
Download or read book Allow Me! written by Irma D. Ruiter and published by . This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: People with developmental delays, like the rest of us are eager to reveal who they are. All this requires some form of language. But often people with developmental disabilities don't communicate in the same way. This guidebook is offered as one way in which we can connect with people who have developmental delays - in a way in which language can be nourished. It will help stop the communication barriers which are frequently misunderstood.
Author : Barbara Dreher, PhD
Publisher : Springer Publishing Company
ISBN 13 : 082611623X
Total Pages : 180 pages
Book Rating : 4.8/5 (261 download)
Download or read book Communication Skills for Working with Elders written by Barbara Dreher, PhD and published by Springer Publishing Company. This book was released on 2001-03-21 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: ìDr. Dreherís book is a concise and highly readable guide to developing and enhancing oneís communication skills for the betterment of the elderly personís quality of life... [It] clearly has a place on the bookshelf of every layman and professional alike who interacts with elderly people.î - Gerontology and Geriatrics Education, about the first edition ì...extremely useful as a teaching tool.î - Geriatric Nursing, about the first edition This popular text provides practical guidelines for effective interaction with the elderly and presents techniques for overcoming common communication problems and disorders common among elders. New to this second edition are chapters addressing assisted living, the use of computers for communication, the ìBoomers,î and new approaches for dealing with emotional strains of anxiety and depression, among others. Each chapter concludes with exercises and activities designed to help readers practice and hone their skills. This book is ideal for courses in departments of gerontology, social work, nursing, and communication.
Author : Catherine McCabe
Publisher : Bloomsbury Publishing
ISBN 13 : 1350310980
Total Pages : 151 pages
Book Rating : 4.3/5 (53 download)
Download or read book Communication Skills for Nursing Practice written by Catherine McCabe and published by Bloomsbury Publishing. This book was released on 2013-11-06 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nurses need highly developed skills in order to communicate sensitively and collaboratively, across a wide range of media, with patients, clients, and colleagues from a variety of backgrounds. This textbook offers a comprehensive introduction to essential communication skills with an emphasis on practical application within modern healthcare settings. Supporting students and practitioners in developing a patient-centred and therapeutic framework for communication, it features research from a wide range of healthcare contexts, and provides exercises and action plans to help nurses integrate psychological and healthcare communication theory into their day-to-day professional practice. Renowned for its clear, accessible and engaging guidance, this is an indispensable textbook for all undergraduate nursing students. New to this Edition: - A new chapter on collaborative communication - New material on diversity - Revised and updated throughout to provide contemporary case studies, the latest literature, original theories and models, and skills development
Author : Thomas J. Farrell
Publisher : Houghton Mifflin Harcourt P
ISBN 13 : 9780155209312
Total Pages : 130 pages
Book Rating : 4.2/5 (93 download)
Download or read book Effective Telephone Skills written by Thomas J. Farrell and published by Houghton Mifflin Harcourt P. This book was released on 1990 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Mary Richards
Publisher :
ISBN 13 : 9788173140600
Total Pages : pages
Book Rating : 4.1/5 (46 download)
Download or read book The Telephone Skills Pocket Book written by Mary Richards and published by . This book was released on 2007 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Owen Hargie
Publisher : Bloomsbury Publishing
ISBN 13 : 1403938938
Total Pages : 450 pages
Book Rating : 4.4/5 (39 download)
Download or read book Communication Skills for Effective Management written by Owen Hargie and published by Bloomsbury Publishing. This book was released on 2017-03-14 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is now widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalizable information on how best to relate to people in organizational contexts. Communication Skills for Effective Management meets this demand. It demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' considerable experiences of researching, teaching and consulting in a range of private and public sector organisations. From their academic and real-world involvement they have identified the core skills of effective management, presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarise core points. Exercises are also provided to enable managers to put the material reviewed into practice. All of this is underpinned and supported by a firm foundation of research findings. This will be an excellent text for undergraduate business and management students studying business communication and MBA students. Practising managers will also find this book to be an invaluable resource.
Author : Nancy J. Friedman
Publisher : Crisp Learning
ISBN 13 : 9781560523017
Total Pages : 124 pages
Book Rating : 4.5/5 (23 download)
Download or read book Telephone Skills from A to Z written by Nancy J. Friedman and published by Crisp Learning. This book was released on 1995 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vital reference tool for anyone who represents an organization on the telephone.
Author : Patil, Arun
Publisher : IGI Global
ISBN 13 : 1466602449
Total Pages : 271 pages
Book Rating : 4.4/5 (666 download)
Download or read book New Media Communication Skills for Engineers and IT Professionals: Trans-National and Trans-Cultural Demands written by Patil, Arun and published by IGI Global. This book was released on 2012-03-31 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: The communication demands expected of todays engineers and information technology professionals immersed in multicultural global enterprises are unsurpassed. New Media Communication Skills for Engineers and IT Professionals: Trans-National and Trans-Cultural Demands provides new and experienced practitioners, academics, employers, researchers, and students with international examples of best practices in new, as well as traditional, communication skills in increasingly trans-cultural, digitalized, hypertext environments. This book will be a valuable addition to the existing literature and resources in communication skills in both organizational and higher educational settings, giving readers comprehensive insights into the proficient use of a broad range of communication critical for effective professional participation in the globalized and digitized communication environments that characterize current engineering and IT workplaces.
Author : Life Skills Education, Inc
Publisher :
ISBN 13 :
Total Pages : 16 pages
Book Rating : 4.:/5 (122 download)
Download or read book Telephone skills written by Life Skills Education, Inc and published by . This book was released on 2003 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Judith E. Fisher
Publisher : McGraw-Hill Education
ISBN 13 : 9781556238581
Total Pages : 108 pages
Book Rating : 4.2/5 (385 download)
Download or read book Telephone Skills At Work written by Judith E. Fisher and published by McGraw-Hill Education. This book was released on 1993-05-22 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using the telephone as a strategic tool to handle complaints, improve service and customer relations.
Author : Belinda Buckley
Publisher : Routledge
ISBN 13 : 1135260486
Total Pages : 276 pages
Book Rating : 4.1/5 (352 download)
Download or read book Children's Communication Skills written by Belinda Buckley and published by Routledge. This book was released on 2012-08-21 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a huge body of research in child language and communication development, Children's Communication Skills uses a clear format to set out the key stages of communication development in babies and young children. Its aim is to increase awareness in professionals working with children of what constitutes human communication and what communication skills to expect at any given stage. Illustrated throughout with real-life examples, this informative text addresses: normal development of verbal and non-verbal communication skills the importance of play in developing these skills developmental communication problems bilingualism, cognition and early literacy development working with parents of children with communication difficulties. Features designed to make the book an easy source of reference include chapter summaries, age-specific skills tables, sections on warning signs that further help may be needed, and a glossary of key terms. It will be of great use to a wide range of professionals in training or working in health, education and social care.
Author : Mary Richards
Publisher : Management Pocketbooks
ISBN 13 : 1907077634
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Author : Agency for Instructional Technology
Publisher : Thomson South-Western
ISBN 13 : 9780538432962
Total Pages : 100 pages
Book Rating : 4.4/5 (329 download)
Download or read book Communication 2000 written by Agency for Instructional Technology and published by Thomson South-Western. This book was released on 2001-12 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: This required Learner Guide contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises. Reading for Information focuses on strategies for reading and gathering and prioritizing information. Effective reading and information management skills are essential for following instructions, solving problems, and understanding documents in the workplace. Workshops include how to identify information needs, use reading strategies, and manage electronic and technical information. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.
