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Author : Michael Dwain Collins
Publisher :
ISBN 13 : 9781524907587
Total Pages : 244 pages
Book Rating : 4.9/5 (75 download)
Download or read book Make It Count! Getting the Most from a Hospitality Internship written by Michael Dwain Collins and published by . This book was released on 2017-01-06 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jack E. Miller
Publisher : Wiley
ISBN 13 : 9780471053279
Total Pages : 304 pages
Book Rating : 4.0/5 (532 download)
Download or read book Your Hospitality Field Experience written by Jack E. Miller and published by Wiley. This book was released on 1995-10-13 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Salih Kusluvan
Publisher : Nova Publishers
ISBN 13 : 9781590336304
Total Pages : 876 pages
Book Rating : 4.3/5 (363 download)
Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Author : Andreas Walmsley
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1910158380
Total Pages : 206 pages
Book Rating : 4.9/5 (11 download)
Download or read book Youth Employment in Tourism and Hospitality written by Andreas Walmsley and published by Goodfellow Publishers Ltd. This book was released on 2015-10-31 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important new book gives the first comprehensive overview of key concepts, theories and knowledge relating to youth employment in the Tourism sector.
Author : Sally Everett
Publisher : SAGE
ISBN 13 : 1529738628
Total Pages : 870 pages
Book Rating : 4.5/5 (297 download)
Download or read book The Tourism, Hospitality and Events Student′s Guide to Study and Employability written by Sally Everett and published by SAGE. This book was released on 2020-11-11 with total page 870 pages. Available in PDF, EPUB and Kindle. Book excerpt: This essential companion will guide you on your journey throughout your studies in tourism, hospitality and events management, from starting your university or college programme, to developing the essential skills needed for successful study and employment, to ensuring you perform well in assessments, through to applying for and securing a graduate level job and entering the workplace. Highly practical and accessible, chapters include: Think points to encourage you to pause and reflect on what the topic means for you Reflection exercises to help you evaluate your own skills, attributes and strengths/weaknesses Industry insights to offer you a unique view into the industry you’ll be working in Employer insights to provide you with real-world case examples from employers Student insights to show you different perspectives experienced by your peers Written by experts in the field, this friendly guide will provide you with everything you need to succeed and support you along every step of the way through your studies and into industry!
Author : Georgina Barton
Publisher : Springer
ISBN 13 : 3319600583
Total Pages : 325 pages
Book Rating : 4.3/5 (196 download)
Download or read book Professional Learning in the Work Place for International Students written by Georgina Barton and published by Springer. This book was released on 2017-06-28 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shares a range of examples where international students have undertaken a work placement, practicum, internship or participated in work integrated learning. Contributions reflect on the successes and challenges that this particularly diverse group of students experience when undertaking work placement programs in a variety of disciplines, such as education, engineering and health. The book explores these experiences via three main conceptualisations: 1. Internationalisation and interculturalisation – including the diversity of international student cohorts and the associated policy, practices and assessment related to international students in higher education; 2. Multi-socialisation – of international students with a focus on new cultural contexts, professional learning and disciplinarity; and 3. Reflection and reflective practice – acknowledging that for improvement and change to occur those involved need to reflect on current and possible future practice. A working model of effective practice is introduced which can inform prospective international students, their mentors/supervisors, work placement coordinators and other relevant university staff.
Author : Metin Kozak
Publisher : Emerald Group Publishing
ISBN 13 : 1786357135
Total Pages : 320 pages
Book Rating : 4.7/5 (863 download)
Download or read book Tourism and Hospitality Management written by Metin Kozak and published by Emerald Group Publishing. This book was released on 2016-09-22 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book addresses topics such as tourism education and its development in the latter part of the twentieth century, taking “tourism” to be a broader field than “hospitality.”
Author : Connie Mok
Publisher : Routledge
ISBN 13 : 1136386564
Total Pages : 359 pages
Book Rating : 4.1/5 (363 download)
Download or read book Service Quality Management in Hospitality, Tourism, and Leisure written by Connie Mok and published by Routledge. This book was released on 2013-01-11 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Author : Feng, Jiuguang
Publisher : IGI Global
ISBN 13 : 1466685662
Total Pages : 424 pages
Book Rating : 4.4/5 (666 download)
Download or read book Educational Strategies for the Next Generation Leaders in Hotel Management written by Feng, Jiuguang and published by IGI Global. This book was released on 2015-04-30 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the hospitality industry continues to grow, managers and educators are faced with the task of preparing future hospitality professionals for a rewarding but challenging career. Due to the impact of an ever-changing economy on the industry as a whole, the education of hotel managers and professionals has become an increasingly important area of study. Educational Strategies for the Next Generation Leaders in Hotel Management combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally. Highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry, this publication is an essential reference source for hospitality managers, educators, and students interested in the future of the industry and the best practices for hospitality education. This publication features timely, research-based chapters and analysis relevant to topics in the hospitality industry including, but not limited to, craft-based learning, e-learning, higher education, hospitality management, human resources, opening delays, professional development, six sigma, women in global leadership, and work integrated learning.
Author : Dianne Dredge
Publisher : Routledge
ISBN 13 : 1135018952
Total Pages : 603 pages
Book Rating : 4.1/5 (35 download)
Download or read book The Routledge Handbook of Tourism and Hospitality Education written by Dianne Dredge and published by Routledge. This book was released on 2014-10-03 with total page 603 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism is much more than an economic sector, it is also a social, cultural, political, and environmental force that drives societal change. Understanding, responding to, and managing this change will inevitably require knowledge workers who are able to address a range of problems associated with tourism, travel, hospitality, and the increasingly complex operating environment within which they exist. The purpose of this Handbook is to provide an insightful and authoritative account of the various issues that are shaping the higher educational world of tourism, hospitality and events education and to highlight the creative, inventive and innovative ways that educators are responding to these issues. It takes as its central focus a dynamic curriculum space shaped by internal and external factors from global to local scales, a variety of values and perspectives contributed by a range of stakeholders, and shifting philosophies about education policy, pedagogy and teaching practice. A benchmark for future curriculum design and development, it critically reviews the development of conceptual and theoretical approaches to tourism and hospitality education. The Handbook is composed of contributions from specialists in the field, is interdisciplinary in coverage and international in scope through its authorship and content. Providing a systematic guide to the current state of knowledge on tourism and hospitality education and its future direction this is essential reading for students, researchers and academics in Tourism, Hospitality, Events, Recreation and Leisure Studies.
Author : Albert Boswijk
Publisher : Pearson Education
ISBN 13 : 9789043012683
Total Pages : 244 pages
Book Rating : 4.0/5 (126 download)
Download or read book The Experience Economy written by Albert Boswijk and published by Pearson Education. This book was released on 2007 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bogen beskriver en samfundsudvikling, hvor oplevelsesøkonomi er et symptom og et udtryk for denne udvikling
Author : Susan Horner
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1910158682
Total Pages : 333 pages
Book Rating : 4.9/5 (11 download)
Download or read book Talent Management in Hospitality and Tourism written by Susan Horner and published by Goodfellow Publishers Ltd. This book was released on 2017-02-10 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective.
Author : Jeroen A. Oskam
Publisher : Springer
ISBN 13 : 3319613790
Total Pages : 236 pages
Book Rating : 4.3/5 (196 download)
Download or read book Innovation in Hospitality Education written by Jeroen A. Oskam and published by Springer. This book was released on 2017-09-06 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyses the development of hospitality education from vocational to higher education, and discusses the positioning of hotel schools. It addresses questions such as: Should hospitality management become part of generic business education? Are the technical training programmes that have defined the identity of these schools a remnant of their vocational past, or have they contributed to the successful careers of many hospitality graduates? Topics discussed in the book are curriculum innovation, the theory of experimentation, the nature of hospitable behaviour, information technology, life-long learning and developments for future curricula. The book makes clear that the debate on the balance between theory and practice will not only define the future of hospitality management education, but can also be considered a relevant case study in other business disciplines. The history of hospitality education goes back to the end of the nineteenth and early twentieth century when hotel schools were founded to train the protocol and technical skills required to receive the travellers of those days. Since then, the scale and complexity of the hospitality industry and its professions have changed, as well as our understanding of what makes a business —whether it offers accommodation or something else— “hospitable”. The scope and educational level of hotel schools have evolved accordingly, and hospitality management has become a popular discipline in the traditional and renowned hotel schools as well as in universities.
Author : Alexis Papathanassis
Publisher : Springer
ISBN 13 : 3319273531
Total Pages : 278 pages
Book Rating : 4.3/5 (192 download)
Download or read book Cruise Business Development written by Alexis Papathanassis and published by Springer. This book was released on 2016-04-20 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses innovation management and product development in the cruise tourism industry. It explains how experience management has evolved from a strictly company-level, product- or service-focused tactical task to an industry-wide strategic challenge, and analyses the role of intangible reputational aspects of cruise experiences, as well as peripheral components and stakeholders, as increasingly important factors for customer acquisition and retention. Safety and risk issues are a central theme, as well as the cruise sector’s environmental and socio-economic impacts. Lastly, the book considers the increasing size of cruise vessels and the accompanying standardisation of facilities and itineraries, in conjunction with the hybridisation of cruise passengers in connection with expanding the competitive boundaries and intensity of competition in the cruise sector. The book approaches these issues as more than a mere public relations campaign, recognising the fact that they have since become the very essence of strategic cruise business development.
Author : Mustafa F. Özbilgin
Publisher : Edward Elgar Publishing
ISBN 13 : 1847208827
Total Pages : 617 pages
Book Rating : 4.8/5 (472 download)
Download or read book Career Choice in Management and Entrepreneurship written by Mustafa F. Özbilgin and published by Edward Elgar Publishing. This book was released on 2009-01-01 with total page 617 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents an assessment of early influences on the career choice of managers and entrepreneurs, their attitudes at the start of their careers as students, and in their later employment experiences. This book also examines the influence of an MBA education on the later work and life experiences of managers and entrepreneurs.
Author : Howard Feiertag
Publisher : CRC Press
ISBN 13 : 0429615892
Total Pages : 684 pages
Book Rating : 4.4/5 (296 download)
Download or read book Hospitality Sales and Marketing written by Howard Feiertag and published by CRC Press. This book was released on 2019-08-15 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grouped by general topic, this collection of the best "Sales Clinic" columns in Hotel Management written by Howard Feiertag over the course of 35 years provides an abundance of juicy nuggets of tips, tactics, and techniques for professionals and newbies alike in the hospitality sales field. Readers will take a journey down the road of the development of hospitality sales from the pre-technology era (when knowing how to use a typewriter was a must) to today’s reliance on digital technology, rediscovering that many of the old techniques that are still applicable today.
Author : Janet Mathers
Publisher : Wheatmark, Inc.
ISBN 13 : 1627872620
Total Pages : 435 pages
Book Rating : 4.6/5 (278 download)
Download or read book Follow Your Interests to Find the Right College written by Janet Mathers and published by Wheatmark, Inc.. This book was released on 2016 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt:
