Strategy Organization And Performance Management

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Strategic Performance Management

Author : Bernard Marr
Publisher : Routledge
ISBN 13 : 1136362231
Total Pages : 240 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Strategic Performance Management by : Bernard Marr

Download or read book Strategic Performance Management written by Bernard Marr and published by Routledge. This book was released on 2012-08-06 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about strategic performance management for the Twenty-First Century organization. In a practical step-by-step approach it navigates readers though the identification, measurement, and management of the strategic value drivers as enables of superior performance. Using many real life case examples this book outlines how organizations can visualize their value creation, design relevant and meaningful performance indicators to assess performance, and then use them to extract real management insights and improve everyday strategic decision making as well as organizational learning. A key focus of the book is the important issue of creating value from intangible assets. Much has been written about the importance of intangible assets such as knowledge, skills, relationships, culture, practices, routines, and intellectual property as levers for organisational success. However, little has been published that tells managers how to do that. This book moves beyond just raising awareness and provides practical tools and templates, gathered in many extensive case studies with world-leading organizations. The key issues the book addresses are: • How do we identify the strategic value drives, especially the intangibles, in our organisations? • How do we understand their strategic value using the powerful mapping tools? • How do we then measure the business performance? • How do we use performance indicators to improve decision making and organisational learning? • How do we align performance reviews and risk management with our strategy? Well grounded in theory and packed with case studies from around the world, this book will function as a guide for managers as well as a reference work for students and researchers. The tools described in this book are not only suitable for leading international corporations, but have been designed to be equally appropriate for not-for-profit organizations, central and local government institutions, small and medium sized businesses, and even departments and business units. The ideas, tools, and templates provided allow managers to apply them straight away and transform the way they manage strategic performance at all levels of their organization.

Strategic Performance Management

Author : Marek Jabłoński
Publisher :
ISBN 13 : 9781536126815
Total Pages : 0 pages
Book Rating : 4.1/5 (268 download)

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Book Synopsis Strategic Performance Management by : Marek Jabłoński

Download or read book Strategic Performance Management written by Marek Jabłoński and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The management of modern companies requires full focus on planning activities and reaching expected goals, and in particular on monitoring achievements at the levels of strategy, the business model and management style. Company efficiency and effectiveness, as the key determinants of success, need systemic solutions that will help the company succeed and survive in a specific timeframe. Strategic Performance Management is becoming increasingly popular as a result. It not only monitors specific groups of indicators which is important, but also details a strategic approach to performance evaluation, which forces managers to consider all actions from the point of view of strategy implementation. Company strategy supported by business model attributes should be conducive to the growth of company value, not only in the context of the expectations of shareholders, but also other stakeholder groups. A strategic approach to the management of company high performance integrates company strategy, the business model and management style into a coherent system that is monitored in the context of the impact of this approach on the success of companies in challenging and uncertain business conditions. Taking the above conditions into account, a scientific monograph has been prepared, combining the experience of many scientific centers from many countries in the world, dealing with the subject of Strategic Performance Management: New Concepts and Contemporary Trends. The selection of this subject is no coincidence, as nowadays both management theoreticians and practitioners are looking for such systemic solutions in the area of company performance which ensure its survival and expected growth and development in particular. The monograph contains the following chapters, which aim to show the interdisciplinary character and importance of the issue of strategic performance management, compared to new management concepts and many individual approaches to this management problem. The monograph contains 27 chapters which deal with the issue of strategic performance management in various aspects, which proves the interdisciplinary nature of this management concept. The achievement of this monograph is that it shows how widely the issue of strategic performance management can be examined and in what areas it may be relevant. The editor and authors hope that the theoretical and practical aspects presented will be of interest to the readers and will be an inspiration for the development of this subject not only at the scientific level, but also for practical implementation at the company level. The book should help academics develop the issue of strategic performance management; in regards to business consultants, it can be used as a source of inspiration for practical implementations and it shows managers good practices in this area.

Strategy, Organization and Performance Management

Author : Soeren Dressler
Publisher : Universal-Publishers
ISBN 13 : 9781581125320
Total Pages : 340 pages
Book Rating : 4.1/5 (253 download)

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Book Synopsis Strategy, Organization and Performance Management by : Soeren Dressler

Download or read book Strategy, Organization and Performance Management written by Soeren Dressler and published by Universal-Publishers. This book was released on 2004 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing effective organizations is a key challenge for companies in particular in the fast-moving business world of today. The late 1990s and early 2000s have seen multiple Organization Management innovations applied successfully such as Business Process Outsourcing, Shared Services and Offshoring. Advanced techniques such as Balanced Scorecards and integrated Planning Systems have become effective enablers for strategy execution. This book spans a framework from strategy definition and designing strategy-compliant organizations to monitoring effective implementation and Performance Management. On this journey basic principles of Organization Management are discussed in detail and at the same time state-of-the-art Best Practices are highlighted. A set of to-the-point case studies demonstrate how leading-edge companies make effective use of the concepts discussed. The approach of the book is of great use for both: students underway to become Organization Management practioners and experienced business experts in search of the latest thinking and tools to enhance Organizational Effectiveness - and everybody in between. Instant access to electronic ebook edition available. Click on Diesel eBooks logo to the left.

Performance Management Systems and Strategies:

Author : Bhattacharyya
Publisher : Pearson Education India
ISBN 13 : 9332501068
Total Pages : 385 pages
Book Rating : 4.3/5 (325 download)

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Book Synopsis Performance Management Systems and Strategies: by : Bhattacharyya

Download or read book Performance Management Systems and Strategies: written by Bhattacharyya and published by Pearson Education India. This book was released on 2011 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance Management Systems and Strategies aims to provide extensive theoretical knowledge with practical overtones for students, and application-based knowledge for professionals to successfully implement performance management systems and stra

Performance Management

Author : Gary Cokins
Publisher : John Wiley & Sons
ISBN 13 : 0470471190
Total Pages : 336 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Performance Management by : Gary Cokins

Download or read book Performance Management written by Gary Cokins and published by John Wiley & Sons. This book was released on 2009-03-17 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Praise for Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics "A highly accessible collection of essays on contemporary thinking in performance management. Readers will get excellent overviews on the Balanced Scorecard, strategy maps, incentives, management accounting, activity-based costing, customer lifetime value, and sustainable shareholder value creation." —Robert S. Kaplan, Harvard Business School; coauthor of The Balanced Scorecard: Translating Strategy into Action, The Execution Premium, and many other books "Gary Cokins demonstrates in this book that performance management is not a mysterious black art, but a structured, process-oriented discipline. If you want your performance management system to be a smoothly running analytical machine, read and apply the ideas in this book—it's all you need." —Thomas H. Davenport, President's Distinguished Professor of Information Technology and Management, Babson College; coauthor of Competing on Analytics: The New Science of Winning "Drawing on a deep reservoir of knowledge and experience gained from hundreds of customer engagements around the world, Gary Cokins offers an authoritative examination of the major dimensions of performance management. Cokins not only paints a rich and textured view of the major principles and concepts driving performance management implementations, he offers a nuanced look at the important subtleties that can spell the difference between success and failure. This is an informative and enjoyable text to read!" —Wayne Eckerson, Director of Research, The Data Warehouse Institute (TDWI); author of Performance Dashboards: Measuring, Monitoring, and Managing Your Business "[In this] very insightful book, the view of an integrated performance management framework with a goal to link various operational activities with business strategy is an excellent approach to manage and improve business. Gary's explanation of risk-based performance management, for providing the capability to achieve long-term objectives with reliably calculated risks, is definitely thought provoking." —Srini Pallia, Global Head and Vice President of Business Technology Services, Wipro Technologies, Bangalore, India "Gary Cokins is clearly one of the world's thought leaders in the area of performance management, and the need for integrated performance management, improvement and execution is clearly at a premium in these challenging economic times. This book is a must read for CEOs, CFOs, and management accountants around the globe seeking higher levels of sustainable business performance for their stakeholders." —Jeffrey C. Thomson, President and CEO, Institute of Management Accountants

Reengineering Performance Management Breakthroughs in Achieving Strategy Through People

Author : Tracey Weiss
Publisher : CRC Press
ISBN 13 : 1351419358
Total Pages : 250 pages
Book Rating : 4.3/5 (514 download)

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Book Synopsis Reengineering Performance Management Breakthroughs in Achieving Strategy Through People by : Tracey Weiss

Download or read book Reengineering Performance Management Breakthroughs in Achieving Strategy Through People written by Tracey Weiss and published by CRC Press. This book was released on 2023-07-21 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looking for the ultimate book to help reengineer the way your company manages performance? Here is a major work that lays the groundwork for successful change at virtually every step in maximizing individual, team and organizational effectiveness. It is ideal for any manager responsible for performance improvement or human resource development. The authors, both experienced in competency-based human resource development and management, provide the reader with insight into performance management as a strategic tools and change lever-not a dreaded, bureaucratic hurdle. Readers are empowered to achieve their goals faster and more effectively by mobilizing people with whom they work. Senior human resources and line managers in organizations of all sizes will find answers to many of their most challenging people-related questions in Reengineering Performance Management. Numerous case studies from companies on the cutting edge of performance management illustrate the major themes of the text. Critically peer reviewed, this book offers the benefit of successful methods that have been tried and tested over the past 50 years, along with the most advanced and up-to-date knowledge in the field of performance management.

Performance Management Success

Author : Anthony L. Barth
Publisher : Springer
ISBN 13 : 3319649361
Total Pages : 160 pages
Book Rating : 4.3/5 (196 download)

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Book Synopsis Performance Management Success by : Anthony L. Barth

Download or read book Performance Management Success written by Anthony L. Barth and published by Springer. This book was released on 2017-10-24 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides managers, leaders and practitioners with a dynamic framework that links several variables associated with performance management which can be applied across organizations and industries worldwide. Based on empirical evidence and experiences, this book provides a critical understanding of the interrelationship of organizational culture with performance management process (PMP) planning and implementation. The elements of the framework are approached from a macro-level-view and are balanced with conciseness and realism based on applied success studies, making this book a valuable educational, training and development resource tool for leaders and managers at all levels. The topic of performance in organizations is like the weather—everyone likes to talk about it, but few understand what is truly happening—or understand why? Individuals and organizations are no different when it comes to performance, regardless of performance level of focus: individual, team, unit, or organization-wide. Teams and organizations often miss opportunities to not only improve performance, but also leverage and sustain high performance. Organizational performance, organizational culture and organizational success are interrelated and should reinforce one another. This can be achieved through an effective performance management process (PMP) that lives, functions and thrives at multiple levels within institutions. This book will help organizations and institutions achieve performance management success by identifying comment elements, along with some patterned variation, that are applicable to a successful PMP. Featuring hands-on resource reference tools for immediate use and application, this book is useful for leaders, managers, scholars, students and policy makers in management, leadership, and organizational culture.

Performance Management Systems and Strategies

Author : Dipak Kumar Bhattacharyya
Publisher : Pearson Education India
ISBN 13 : 9788131754221
Total Pages : 388 pages
Book Rating : 4.7/5 (542 download)

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Book Synopsis Performance Management Systems and Strategies by : Dipak Kumar Bhattacharyya

Download or read book Performance Management Systems and Strategies written by Dipak Kumar Bhattacharyya and published by Pearson Education India. This book was released on with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Innovative Corporate Performance Management

Author : Bob Paladino
Publisher : John Wiley & Sons
ISBN 13 : 0470912618
Total Pages : 434 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Innovative Corporate Performance Management by : Bob Paladino

Download or read book Innovative Corporate Performance Management written by Bob Paladino and published by John Wiley & Sons. This book was released on 2010-10-12 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning strategies to drive game changing meaningful results during the most challenging economy in decades Drawing from executive and thought leader Bob Paladino's research and advisory experiences and collaboration with award-winning and high-performing organizations, this sequel his global best seller Innovative Corporate Performance Management: Five Key Principles to Accelerate Results provides a clear road map for executing enterprise strategy. Reveals a proven implementation model that has accelerated breakthrough results Shares over 40 new, innovative best practices common to Malcolm Baldrige, Balanced Scorecard Hall of Fame, Sterling quality, Fortune 100 Best, APQC, and Forbes award winners Provides a CPM Process Blueprint and diagnostic to score your organization and establish a plan for your award winning performance Offers a fresh approach to integrating proven methodologies proven by case companies that have been awarded over 100 awards Includes key process maps, strategic planning frameworks, strategy maps, customer and competitor intelligence methods, balanced scorecards, comparative tables, project plans, testimonials, charts, graphs, and screen shots of CPM, CRM, BSC and KM systems All-new case studies and best practice research are included from world-renowned enterprises as well as insights from executives who have won the most globally recognized awards in business.

Strategic Performance Management

Author : Andre De Waal
Publisher : Bloomsbury Publishing
ISBN 13 : 1137349182
Total Pages : 464 pages
Book Rating : 4.1/5 (373 download)

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Book Synopsis Strategic Performance Management by : Andre De Waal

Download or read book Strategic Performance Management written by Andre De Waal and published by Bloomsbury Publishing. This book was released on 2017-09-16 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Performance Management brings together the fields of strategic management, strategic management accounting and organizational behaviour, to analyse and improve the link between organizational strategy, systems of planning and control, and performance-driven behaviour. By assessing market conditions and customer expectations, and linking them to a solid operating plan, an organization can focus its resources on activities that produce the greatest return on investment. Strategic Performance Management teaches readers, whether business students or executives, how to avoid errors and counter ineffectiveness; it provides methods and techniques to implement strategic performance management and support organizations in their pursuit of more performance-driven behaviour and better performance. New to this edition: - New introductory chapter defining strategic performance management, its processes and its benefits - Revised chapter considering ICT architecture for strategic performance management systems - Revised and improved coverage of performance pay, strategic action plans, and barriers for implementing strategic performance management - Updated and revised case studies Strategic Performance Management is an ideal text for students on MBA programmes, or covering strategic performance management or management control on specialist postgraduate courses or final year undergraduate modules. It will also appeal to business executives keen to build a more successful, and more profitable, organization.

Strategic Performance Management

Author : Ralph W. Adler
Publisher : Taylor & Francis
ISBN 13 : 1351204017
Total Pages : 216 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Strategic Performance Management by : Ralph W. Adler

Download or read book Strategic Performance Management written by Ralph W. Adler and published by Taylor & Francis. This book was released on 2018-02-20 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the most important challenges that people in senior management positions face is the responsibility of ensuring their organizations’ effective practice of performance management. As this book reveals, performance management comprises an interdisciplinary field of study and practice that draws upon a wide set of business disciplines, including strategic management, organizational behaviour, organizational theory, and management accounting. This book provides a contemporary examination of theories, issues, and practices related to performance management. An original performance management framework helps structure the book, and in particular the ordering and layout of the book’s chapters. Unlike other performance management frameworks, the one used here is grounded in concrete organizational phenomena, therefore making it more accessible and meaningful to practitioners, scholars, and students.

The Strategy-focused Organization

Author : Robert S. Kaplan
Publisher : Harvard Business Press
ISBN 13 : 9781578512508
Total Pages : 418 pages
Book Rating : 4.5/5 (125 download)

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Book Synopsis The Strategy-focused Organization by : Robert S. Kaplan

Download or read book The Strategy-focused Organization written by Robert S. Kaplan and published by Harvard Business Press. This book was released on 2001 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Powerful New Approach to Performance Management from the Creators of the Balanced Scorecard In Today's business environment, strategy has never been more important. Yet research shows that most companies fail to execute strategy successfully. Behind this abysmal track record lies an undeniable fact: many companies continue to use management processes-top-down, financially driven, and tactical-that were designed to run yesterday's organizations. Now, the creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies-including Mobil, CIGNA, Nova Scotia Power, and AT and T Canada-Kaplan and Norton illustrate how Balanced Scorecard adopters have taken their ground-breaking tool to the next level. These organizations have used the scorecard to create an entirely new performance management framework that puts strategy at the center of key management processes and systems. Kaplan and Norton articulate the five key principles required for building Strategy-Focused Organizations: (1) translate the strategy to operational terms, (2) align the organization to the strategy, (3) make strategy everyone's everyday job, (4) make strategy a continual process, and (5) mobilize change through strong, effective leadership. The authors provide a detailed account of how a range of organizations in the private, public, and nonprofit sectors have deployed these principles to achieve breakthrough, sustainable performance improvements. Presenting a practical, proven framework steeped in rich case study experience, The Strategy-Focused Organization helps solve a universal management problem-not just how to formulate strategy, but how to make it work. Building on one of the most revolutionary business ideas of our time, this important book shows how today's leaders can shape their own companies to meet the challenges and reap the rewards of a new competitive era.

Performance Management

Author : James W. Smither
Publisher : John Wiley & Sons
ISBN 13 : 0470493917
Total Pages : 500 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Performance Management by : James W. Smither

Download or read book Performance Management written by James W. Smither and published by John Wiley & Sons. This book was released on 2009-07-28 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has been a shift in HR from performance appraisal toperformance management. A new volume in the SIOP ProfessionalPractice Series, this book contains a broad range ofperformance management topics, offers recommendations grounded inresearch, and many examples from a variety of organizations. Inaddition to offering state-of-the-art descriptions of performancemanagement needs and solutions, this book provides empirical basesfor recommendations, demonstrates how performance management tracksand helps promote organizational change, and exams critical issues.This book makes an ideal resource for I/O psychologists, HRprofessionals, and consultants. "In this comprehensive and timely volume, Smither and Londonassemble an exceptional collection of chapters on topics spanningthe entire performance management process. Written by leadingresearchers and practitioners in the field, these chapters draw onyears of research and offer a blueprint for implementing effectiveperformance management systems in organizations. This volume is a'must-read' for all those interested in performancemanagement." —John W. Fleenor, Ph.D., research director, Center forCreative Leadership

Transforming Performance Measurement

Author : Dean Spitzer
Publisher : AMACOM
ISBN 13 : 0814430090
Total Pages : 312 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Transforming Performance Measurement by : Dean Spitzer

Download or read book Transforming Performance Measurement written by Dean Spitzer and published by AMACOM. This book was released on 2007-02-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Performance Management Transformation

Author : Elaine D. Pulakos
Publisher : Oxford University Press
ISBN 13 : 0190942894
Total Pages : 373 pages
Book Rating : 4.1/5 (99 download)

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Book Synopsis Performance Management Transformation by : Elaine D. Pulakos

Download or read book Performance Management Transformation written by Elaine D. Pulakos and published by Oxford University Press. This book was released on 2020-02-28 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: No other business process has endured such great debate as performance management. Viewed as a critical cornerstone for organizational alignment, it is often met with anxiety and confusion by both managers and employees. For over 50 years, strategies such as cascading goals and employee ranking have tried to add value to performance management with little success. But in recent years, new ideas have transformed the field into a less formal process designed to encourage employee behaviors that actually drive performance. Performance Management Transformation takes a practical approach to the current and future state of performance management across the organizational landscape. Case studies from Toyota, Patagonia, Medtronic, GoGo Inflight, and AbbVie, alongside research and commentary by thought leaders in the field, showcase how organizations are taking control and redesigning their performance management processes to address their specific organizational goals, strategies, needs, and preferences.

Integrated Performance Management

Author : Kurt Verweire
Publisher : SAGE
ISBN 13 : 9781412901550
Total Pages : 356 pages
Book Rating : 4.9/5 (15 download)

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Book Synopsis Integrated Performance Management by : Kurt Verweire

Download or read book Integrated Performance Management written by Kurt Verweire and published by SAGE. This book was released on 2004-12-23 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Linking various disciplines and management functions, Integrated Performance Management provides the reader with a concrete framework to manage organizations successfully. The authors do not isolate a single strategy to manage performance. Instead, the book focuses on a range of strategies providing the reader with an introduction to each one. The concepts under analysis were developed through intense dialogue with business managers. While maintaining academic rigour, Integrated Performance Management presents ideas that students will find relevant outside of the classroom. Postgraduate and MBA students in a range of areas including strategy, accounting, finance, operations management, marketing, leadership and human resource management will find this book useful.

Strategic Planning and Performance Management

Author : Graham Kenny
Publisher : Routledge
ISBN 13 : 1136362177
Total Pages : 240 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Strategic Planning and Performance Management by : Graham Kenny

Download or read book Strategic Planning and Performance Management written by Graham Kenny and published by Routledge. This book was released on 2012-08-06 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Planning and Performance Measurement: Develop & Measure a Winning Strategy, provides a clear and concise roadmap for designing, implementing and measuring strategy. The focus is on strategic factors, which are defined in a unique way as the criteria on which an organization or business unit has to do well in order to succeed. For organizations to be successful, they must take a stakeholder perspective of their performance – stakeholders such as customers, suppliers, employees and owners. The book cites many case studies including: 7-Eleven, Roche, K-mart, McDonald’s, Levi Strauss, Accor Hotels, Gallo Wines, Daimler Chrysler, Sears Roebuck, Mont Blanc, Tag Heuer, Lexus, Semco, Bright Horizons, Burns Philp, Scania Trucks and British Airways. This book provides a quantum leap forward in improving organizational performance. Management practitioners across the globe will find immediate and practical applications of its methods.