Strategies for Work With Involuntary Clients

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Publisher : Columbia University Press
ISBN 13 : 9780231519519
Total Pages : 552 pages
Book Rating : 4.5/5 (195 download)

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Book Synopsis Strategies for Work With Involuntary Clients by : Ronald H. Rooney

Download or read book Strategies for Work With Involuntary Clients written by Ronald H. Rooney and published by Columbia University Press. This book was released on 2009-01-28 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Involuntary clients are required to see a professional, such as juveniles on probation, or are pressured to seek help, such as alcoholics threatened with the desertion of a spouse. For close to two decades, Strategies for Work with Involuntary Clients has led in its honest analysis of the involuntary transaction, suggesting the kind of effective legal and ethical intervention that can lead to more cooperative encounters, successful contracts, and less burnout on both sides of the treatment relationship. For this second edition, Ronald H. Rooney has invited experts to address recent theories and provide new information on the best practices for specific populations and settings. He also adds practical examples and questions to each chapter to better facilitate the involvement of students and readers, plus a section on motivational interviewing.

Winning the Professional Services Sale

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Publisher : John Wiley & Sons
ISBN 13 : 0470522011
Total Pages : 225 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Winning the Professional Services Sale by : Michael W. McLaughlin

Download or read book Winning the Professional Services Sale written by Michael W. McLaughlin and published by John Wiley & Sons. This book was released on 2009-08-06 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: An innovative approach to winning more profitable sales in the growing professional services industry In recent years, professional services providers have had to rethink their sales methods and adapt to profound changes in the way clients buy services. In response, Winning the Professional Services Sale argues for fundamental changes in the seller's mindset and sales strategies. Rather than pressing the sale, salespeople must help clients buy--the way that works best for each client. This new approach gives buyers what they now want in a services seller: a consultative problem solver, change agent, and solution integrator, all rolled into one. Author Michael McLaughlin presents a strategy for winning new business with a holistic approach to each client relationship. Only by fully understanding a sale from every angle, including its impact on the client's business and career, can salespeople thrive in the new era of the service economy.

Ten Years to Midnight

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Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523088761
Total Pages : 162 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Ten Years to Midnight by : Blair H. Sheppard

Download or read book Ten Years to Midnight written by Blair H. Sheppard and published by Berrett-Koehler Publishers. This book was released on 2020-08-04 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Shows how humans have brought us to the brink and how humanity can find solutions. I urge people to read with humility and the daring to act.” —Harpal Singh, former Chair, Save the Children, India, and former Vice Chair, Save the Children International In conversations with people all over the world, from government officials and business leaders to taxi drivers and schoolteachers, Blair Sheppard, global leader for strategy and leadership at PwC, discovered they all had surprisingly similar concerns. In this prescient and pragmatic book, he and his team sum up these concerns in what they call the ADAPT framework: Asymmetry of wealth; Disruption wrought by the unexpected and often problematic consequences of technology; Age disparities--stresses caused by very young or very old populations in developed and emerging countries; Polarization as a symptom of the breakdown in global and national consensus; and loss of Trust in the institutions that underpin and stabilize society. These concerns are in turn precipitating four crises: a crisis of prosperity, a crisis of technology, a crisis of institutional legitimacy, and a crisis of leadership. Sheppard and his team analyze the complex roots of these crises--but they also offer solutions, albeit often seemingly counterintuitive ones. For example, in an era of globalization, we need to place a much greater emphasis on developing self-sustaining local economies. And as technology permeates our lives, we need computer scientists and engineers conversant with sociology and psychology and poets who can code. The authors argue persuasively that we have only a decade to make headway on these problems. But if we tackle them now, thoughtfully, imaginatively, creatively, and energetically, in ten years we could be looking at a dawn instead of darkness.

Augmented Customer Strategy

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 111961824X
Total Pages : 332 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis Augmented Customer Strategy by : Gilles N'Goala

Download or read book Augmented Customer Strategy written by Gilles N'Goala and published by John Wiley & Sons. This book was released on 2019-04-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital transformation is shaping a new landscape for businesses and their customers. For marketing professionals, advancing technology (artificial intelligence, robots, chatbots, etc.) and the explosion of personal data available present great opportunities to offer customers experiences that are ever richer, more fluid and more connected. For customers, this ecosystem is synonymous with new roles. They are more autonomous and have power alongside the company: they influence, innovate, punish and more. These developments push companies to implement new customer strategies. It is in this context, marked by pitfalls and paradoxes, that the authors of this book reflect on the customer relationship, what it has become and what it will be tomorrow. The book provides practitioners, teacher-researchers and Master's students with a state of the art and a prospective vision of customer relations in a digital world. It is aimed at those who want to gain an up-to-date understanding of the field and find all the keys needed to project themselves into the future.

Business Development for Lawyers

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Publisher : ALM Publishing
ISBN 13 : 9781588521361
Total Pages : 324 pages
Book Rating : 4.5/5 (213 download)

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Book Synopsis Business Development for Lawyers by : Sally J. Schmidt

Download or read book Business Development for Lawyers written by Sally J. Schmidt and published by ALM Publishing. This book was released on 2006 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you’re launching a practice or trying to expand your book of business, this new guide gives you the help you seek. From developing a reputation to developing relationships, from retaining existing clients to generating new business, Business Development for Lawyers: Strategies for Getting and Keeping Clients examines all the available techniques, providing you with the expert insights and practical tips you need to make them work for you. You’ll learn how to write for publications, make effective presentations, network, handle the media, get results from participating in conferences and social events, follow up with contacts, build relationships with referral sources, close the deal with prospective clients, and more. This new book from a leading law firm marketer and consultant is an excellent starting point for anyone developing a personal marketing plan or for the lawyer who wants to improve personal marketing and business development skills

It Starts With Clients

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Publisher : John Wiley & Sons
ISBN 13 : 1119619106
Total Pages : 256 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis It Starts With Clients by : Andrew Sobel

Download or read book It Starts With Clients written by Andrew Sobel and published by John Wiley & Sons. This book was released on 2020-03-31 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: World-renowned client relationship authority shows you how to dramatically grow your business by mastering fourteen critical client development challenges Andrew Sobel, author of the international bestsellers Clients for Life and Power Questions, offers a proven,100-day plan for conquering 14 tough client development challenges and growing your client base in any market conditions. He’s encapsulated 25 years of unique research, including personal interviews with over 8000 top executives and successful rainmakers, into a practical roadmap for winning more new clients and growing your existing relationships. You’ll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business. You’ll master the art of reframing client requests, leading to broader, higher-impact engagements. You’ll dramatically sharpen your ability to ask the powerful questions that can transform your client relationships. And, you’ll learn to develop advisory relationships with influential C-suite executives. Andrew illustrates each weekly challenge with real-life examples drawn from thousands of executive meetings. He shares success strategies from having grown and led three highly successful professional service businesses. Andrew has taught these strategies to over 50,000 professionals around the world, and they’re now available to you in this highly readable, portable masterclass. Whether you are early in your career and need a comprehensive guide to grow your client base from the ground up or are a seasoned practitioner who wants to accelerate your business growth, It Starts With Clients will take you to the next level.

New Frontiers of Customer Strategy

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1786308509
Total Pages : 292 pages
Book Rating : 4.7/5 (863 download)

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Book Synopsis New Frontiers of Customer Strategy by : Thierry Delecolle

Download or read book New Frontiers of Customer Strategy written by Thierry Delecolle and published by John Wiley & Sons. This book was released on 2024-07-23 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital transformation has shaped a new landscape for companies and their customers, offering companies a wealth of data with which to develop customer knowledge. However, this evolution is just one of many transformations in customer marketing within an increasingly complex reality, thrown into turmoil by environmental and social changes. New frontiers in customer relations strategies are thus being drawn, some in new territories grounded in efforts to preserve scarce resources, while others are built on expectations of social responsibility. These profound societal changes also reveal darker frontiers, where companies have insufficient ethical considerations for vulnerable customers, or merely react to changes in legislation. New Frontiers of Customer Strategy offers practitioners, lecturers and students an up-to-date reflection on the role of customer relations now and in the future, to keep pace with environmental, digital, inclusive and ethical issues, as well as organizational governance.

LGBTQ Clients in Therapy: Clinical Issues and Treatment Strategies

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Author :
Publisher : W. W. Norton & Company
ISBN 13 : 132400049X
Total Pages : 506 pages
Book Rating : 4.3/5 (24 download)

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Book Synopsis LGBTQ Clients in Therapy: Clinical Issues and Treatment Strategies by : Joe Kort

Download or read book LGBTQ Clients in Therapy: Clinical Issues and Treatment Strategies written by Joe Kort and published by W. W. Norton & Company. This book was released on 2018-03-20 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: All the answers clinicians need to work effectively with LGBTQ clients. A therapist who treats LGBTQ clients often must be more than “gay friendly.” Clinical experience, scientific research, and cultural understanding are advancing rapidly, and the task of being LGBTQ informed is ever-changing in today's world. This book covers topics such as how to avoid making the common mistake of believing that "a couple is a couple," thus treating LGBTQ couples the same as their heterosexual counterparts; how to treat clients struggling in "mixed" orientation marriages and relationships (straight and LGBTQ spouses in the same couple); and how to work with all clients who have non-heteronormative sexual behaviors and practices. Perhaps most importantly, the book discusses covert cultural sexual abuse (the trauma suffered from having to suppress one's own sexual and gender identity) as well as the difficult process of coming out to family and friends. A therapist's job is to help clients and their identities through their own lens and not anyone else's—especially the therapist's. The gay affirmative principles put forward in this book will help you build a stronger relationship with your LGBTQ clients and become the go-to therapist in your area.

How to Get a Literary Agent

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Author :
Publisher : Sourcebooks, Inc.
ISBN 13 : 1402234031
Total Pages : 338 pages
Book Rating : 4.4/5 (22 download)

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Book Synopsis How to Get a Literary Agent by : Michael Larsen

Download or read book How to Get a Literary Agent written by Michael Larsen and published by Sourcebooks, Inc.. This book was released on 2006-04-01 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a top literary agent who gives writers an insider's view of how to find and work with an agent throughout the process of getting published. Includes: -- How to know that you're ready for an agent -- 7 ways to find an agent -- Writing a cover letter that grabs attention -- What to do with an agent once you've got one -- What you can expect and what you'd better not hope for -- Making sure this is the right agent for you -- Congratulations, now you have an agent AND an editor -- How to avoid the 7 worst pitfalls for aspiring writers -- And much, much more. In today's highly competitive publishing industry, literary agents are more important than ever. Whether you write fiction or non-fiction, reference or children's books, here is everything you need to know about using an agent to launch and sustain your literary career.a

The Dark Side of CRM

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Author :
Publisher : Routledge
ISBN 13 : 1317622006
Total Pages : 323 pages
Book Rating : 4.3/5 (176 download)

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Book Synopsis The Dark Side of CRM by : Bang Nguyen

Download or read book The Dark Side of CRM written by Bang Nguyen and published by Routledge. This book was released on 2015-09-04 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers are treated badly. Not all customers. Not always. But many are and often. Some customers are bad. They treat firms badly. Firms have to react. Employees and customers endure the consequences. Such bad behaviours, by firms and customers, have consequences for perceptions of trust and fairness, for endorsements and referrals, for repeat purchasing and loyalty, and ultimately for a firm’s profitability and RoI. The management of customer relationships is core to the success and even survival of the firm. As The Dark Side of CRM explores, this is an area fraught with difficulties, duplicitous practice and undesirable behaviours. These need acknowledging, mitigating and controlling. This book is the first of its kind to define these dark sides, exploring also how firms and policy-makers might address such behaviours and manage them successfully. With contributions from many of the leading exponents globally of CRM and understanding customers, The Dark Side of CRM is essential reading for students, researchers and practitioners interested in managing customers, relationship marketing and CRM, as well as social media and marketing strategy.

The Customer Centricity Playbook

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Publisher : University of Pennsylvania Press
ISBN 13 : 1613631413
Total Pages : 136 pages
Book Rating : 4.6/5 (136 download)

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Book Synopsis The Customer Centricity Playbook by : Peter Fader

Download or read book The Customer Centricity Playbook written by Peter Fader and published by University of Pennsylvania Press. This book was released on 2018-10-30 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

Risk Management

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Publisher : John Wiley & Sons
ISBN 13 : 1786301652
Total Pages : 324 pages
Book Rating : 4.7/5 (863 download)

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Book Synopsis Risk Management by : Céline Bérard

Download or read book Risk Management written by Céline Bérard and published by John Wiley & Sons. This book was released on 2018-01-04 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk management practices are growing both in number and complexity in businesses, notably driven by new regulatory standards that feature risk management at their core. Although large businesses are more likely to adopt a formal, holistic approach to risk management, the stakes are just as high for SMEs. Risk management in SMEs can contribute to a certain organizational, entrepreneurial and partnership dynamic which constitutes a real opportunity to evolve practices and improve performance. This book offers varied responses to this question by combining conceptual approaches, empirical illustrations and the associated managerial implications.

Task Strategies

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Publisher : Columbia University Press
ISBN 13 : 9780231075503
Total Pages : 358 pages
Book Rating : 4.0/5 (755 download)

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Book Synopsis Task Strategies by : William James Reid

Download or read book Task Strategies written by William James Reid and published by Columbia University Press. This book was released on 1992 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: An in-depth examination of intervention strategies suitable for common problems encountered by clinical social workers: difficulties of families and children, anxiety, depression, alcohol abuse, inadequate resources, and psychosocial problems associated with mental and physical illness.

Cut Your Clients Tax Bill

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Publisher : John Wiley & Sons
ISBN 13 : 111951231X
Total Pages : 272 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Cut Your Clients Tax Bill by : William Bischoff

Download or read book Cut Your Clients Tax Bill written by William Bischoff and published by John Wiley & Sons. This book was released on 2018-06-19 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title provides the latest techniques for building and conserving wealth through proactive tax-planning and investment strategies. Completely updated for tax law changes, this book will bring you up-to-date on the latest strategies that will keep more money in the hands of clients and make their accountant look like a hero! This book will help: Determine when selling capital assets, business assets, and real estate are to a client’s advantage Apply like-kind exchange rules under Section 1031 Identify ways to advise clients on how to minimize taxes on employer stock options and employer stock held in qualified retirement plan accounts Differentiate between incentive stock options (ISOs) and nonqualified stock options (NQSOs) Determine ways to help clients obtain maximum tax savings from vacation home and timeshare properties Differentiate between the rules for “regular” vacation homes, timeshares, and co-ownership deals Determine appropriate federal income tax advice for clients who are separated, divorcing, or divorced Recall ways to help middle-class clients identify college financing tax breaks Identify tax-saving college financing manoeuvres for higher-income clients who are ineligible for the well-known education tax breaks Identify strategies of husband-wife businesses that will reduce Social Security and Medicare taxes Identify strategies for how parents can employ their children through their closely held business

Your Strategy Needs a Strategy

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Publisher : Harvard Business Review Press
ISBN 13 : 1625275870
Total Pages : 281 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis Your Strategy Needs a Strategy by : Martin Reeves

Download or read book Your Strategy Needs a Strategy written by Martin Reeves and published by Harvard Business Review Press. This book was released on 2015-05-19 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: You think you have a winning strategy. But do you? Executives are bombarded with bestselling ideas and best practices for achieving competitive advantage, but many of these ideas and practices contradict each other. Should you aim to be big or fast? Should you create a blue ocean, be adaptive, play to win—or forget about a sustainable competitive advantage altogether? In a business environment that is changing faster and becoming more uncertain and complex almost by the day, it’s never been more important—or more difficult—to choose the right approach to strategy. In this book, The Boston Consulting Group’s Martin Reeves, Knut Haanæs, and Janmejaya Sinha offer a proven method to determine the strategy approach that is best for your company. They start by helping you assess your business environment—how unpredictable it is, how much power you have to change it, and how harsh it is—a critical component of getting strategy right. They show how existing strategy approaches sort into five categories—Be Big, Be Fast, Be First, Be the Orchestrator, or simply Be Viable—depending on the extent of predictability, malleability, and harshness. In-depth explanations of each of these approaches will provide critical insight to help you match your approach to strategy to your environment, determine when and how to execute each one, and avoid a potentially fatal mismatch. Addressing your most pressing strategic challenges, you’ll be able to answer questions such as: • What replaces planning when the annual cycle is obsolete? • When can we—and when should we—shape the game to our advantage? • How do we simultaneously implement different strategic approaches for different business units? • How do we manage the inherent contradictions in formulating and executing different strategies across multiple businesses and geographies? Until now, no book brings it all together and offers a practical tool for understanding which strategic approach to apply. Get started today.

Responsible Investment in Fixed Income Markets

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1000688550
Total Pages : 452 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis Responsible Investment in Fixed Income Markets by : Joshua Kendall

Download or read book Responsible Investment in Fixed Income Markets written by Joshua Kendall and published by Taylor & Francis. This book was released on 2022-10-20 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the world’s first comprehensive account of responsible investment for fixed income investors. It enables readers to understand the key characteristics of fixed income investments and the relevance of sustainability-related issues to fixed income markets. The expert contributors to this volume explain how sustainability-related issues can be taken into account in fixed income research and decision-making, in portfolio construction, and in active ownership (engagement). They provide a series of detailed case-studies from different parts of the fixed income market (corporate investment grade and high yield, emerging markets, sovereign and municipal debt), from a range of organisations with a variety of investment approaches. The contributors also provide in-depth critical analysis of key issues such as the role and influence of credit rating agencies, green bonds, data and public policy in shaping investment practice. For investors, this book provides practical guidance on how to improve the financial and the sustainability performance of their fixed income investments. For stakeholders such as companies, civil society organisations, and governments it allows them to understand the role that fixed income might play in delivering the Sustainable Development Goals (SDGs), and to understand how they might encourage fixed income investors to pay greater attention to sustainability-related issues in their investment practices and processes.

Referrals

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Author :
Publisher : The Frank Maselli Company
ISBN 13 : 1599711826
Total Pages : 208 pages
Book Rating : 4.5/5 (997 download)

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Book Synopsis Referrals by : Frank Maselli

Download or read book Referrals written by Frank Maselli and published by The Frank Maselli Company. This book was released on 2005-12 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: