Strategic Risk and Crisis Management

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Author :
Publisher : Kogan Page Publishers
ISBN 13 : 1398609765
Total Pages : 353 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis Strategic Risk and Crisis Management by : David Rubens

Download or read book Strategic Risk and Crisis Management written by David Rubens and published by Kogan Page Publishers. This book was released on 2023-02-03 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: From natural disasters to cyber-attacks to global pandemics, the modern risk environment is highly complex and challenges our fundamental understanding of risk and crisis management. All senior risk and crisis managers face a similar challenge: maximizing their organization's ability to prepare for a potential high-impact event. Blending practical insights with rigorous research, Strategic Risk and Crisis Management provides a range of realistic solutions for any operational environment. It introduces concepts, frameworks and processes that will allow businesses to not only survive but respond and recover at a time of maximum chaos and confusion. Authored by a recognized global authority on the strategic management of complex events, the book covers the integration of multiple stakeholders and the importance of information exchange and critical decision-making under pressure at strategic, tactical and operational levels. It also includes material on leadership, sense-making, resilience, wicked problems and the challenges of global urban resilience, as well as case studies with detailed analysis of organizational failures and the lessons learned, including COVID-19, the WannaCry attack, the Texas snowstorm, and the Gatwick Airport Drone Incident. Strategic Risk and Crisis Management is an essential read for professionals working in security, risk, crisis management and emergency response. It will also be a valuable text for university students taking modules on security, risk, emergency response and crisis management.

Risk Management in an Uncertain World

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Publisher : Bloomsbury Publishing
ISBN 13 : 1849300615
Total Pages : 160 pages
Book Rating : 4.8/5 (493 download)

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Book Synopsis Risk Management in an Uncertain World by : Bill Sharon

Download or read book Risk Management in an Uncertain World written by Bill Sharon and published by Bloomsbury Publishing. This book was released on 2012-08-30 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an increasingly uncertain world, the pace of change is swift and quickening. Risk management is more important than ever before, and adaptability is key. Not every negative event can be mitigated, but the right approaches will allow a company to respond effectively and even to thrive in crisis situations. This approachable book features the advice of expert practitioner and academic authors, benefiting companies whatever their culture and operating environment. Worked examples and case studies span the operational aspects of risk management, reputation risk, and risks outside the control of any organization, forming a comprehensive guide. Detailed coverage includes: * Risk, metrics, and complexity * Countering supply chain risk * Business continuity management * Reputation risk and financial performance * Moving beyond compliance * Integrating catastrophe management * Human risk and rogues * Strategic risk management * Crisis management strategies * Exposure to country, political, and interest rate risks

OECD Reviews of Risk Management Policies The Changing Face of Strategic Crisis Management

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Author :
Publisher : OECD Publishing
ISBN 13 : 9264249125
Total Pages : 136 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis OECD Reviews of Risk Management Policies The Changing Face of Strategic Crisis Management by : OECD

Download or read book OECD Reviews of Risk Management Policies The Changing Face of Strategic Crisis Management written by OECD and published by OECD Publishing. This book was released on 2015-12-07 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategically managing crises is an essential responsibility of governments. Often critical decisions need to be made swiftly under difficult and complex conditions, as crises’ impacts may spread beyond national borders and can trigger significant economic,...

Communication and Catastrophic Events

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Publisher : John Wiley & Sons
ISBN 13 : 1119751810
Total Pages : 276 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Communication and Catastrophic Events by : H. Dan O'Hair

Download or read book Communication and Catastrophic Events written by H. Dan O'Hair and published by John Wiley & Sons. This book was released on 2022-12-13 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: An authoritative compendium of new research findings and case studies in the application of communication theory during catastrophic events Communicating Science in Times of Crisis: Communication and Catastrophic Events addresses the practical application and research implications of communication theory in the context of man-made and natural catastrophes. Bringing together contributions by leading experts in crisis management and strategic communication, this timely collection of resources links scientific issues with public policy while discussing the challenges and opportunities for using communication to manage extreme events in the evolving media landscape of the 21st century. In this second volume of the Wiley-Blackwell Communicating Science in Times of Crises series, 15 substantial chapters explore a varied range of catastrophic conditions, such as mass violence incidents, disease outbreaks, catastrophic mudslides, cascading and simultaneous disasters, extreme weather events, diffusion of misinformation during crises, students traveling internationally during a global health crisis, and more. Each chapter focuses on a particular issue or concern, revealing the difficult choices that confront academics and practitioners across communication disciplines and presenting original frameworks and models alongside ongoing research programs. Discusses approaches for balancing scientific findings with social and cultural issues Highlights the ability of legacy and digital media to facilitate science in mitigating the effects of adverse events Examines the ethical repercussions of communication during unfolding and unpredictable events Addresses the use of social media communication during a crisis and navigating an increasingly media-savvy society with multiple levels of science literacy Covers key theoretical and practical aspects of the associated fields of risk management and crisis management Available as a standalone book or as part of a two-volume set, Communicating Science in Times of Crisis: Communication and Catastrophic Events is essential reading for scholars, researchers, practitioners, and advanced students in the fields of crisis communication, risk and emergency management, disaster studies, policy management, social media communication, and healthcare communication.

Strategic Risk Management

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119773911
Total Pages : 262 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Strategic Risk Management by : Campbell R. Harvey

Download or read book Strategic Risk Management written by Campbell R. Harvey and published by John Wiley & Sons. This book was released on 2021-05-04 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: STRATEGIC RISK MANAGEMENT Having just experienced a global pandemic that sent equity markets into a tailspin in March 2020, risk management is a more relevant topic than ever. It remains, however, an often poorly understood afterthought. Many portfolios are designed without any thought given to risk management before they are handed off to a dedicated—but separate—risk management team. In Strategic Risk Management: Designing Portfolios and Managing Risk, Campbell R. Harvey, Sandy Rattray, and Otto Van Hemert deliver a reimagining of the risk management process. The book envisions a marriage between the investment and risk processes, an approach that has proven successful at the world’s largest publicly listed hedge fund, Man Group. The authors provide readers with a new framework for portfolio design that includes defensive strategies, drawdown risk controls, volatility targeting, and actively timing rebalancing trades. You will learn about how the book’s new approach to risk management fared during the recent market drawdown at the height of the COVID-19 pandemic. You will also discover why the traditional risk weighting approach only works on certain classes of assets. The book shows you how to accurately evaluate the costs of defensive strategies and which ones offer the best and most cost-effective protection against market downturns. Finally, you will learn how to obtain a more balanced return stream by targeting volatility rather than a constant notional exposure and gain a deeper understanding of concepts like portfolio rebalancing. Perfect for people working in the asset management industry and financial policy makers, Strategic Risk Management: Designing Portfolios and Managing Risk will also earn a place in the libraries of economics and finance scholars, as well as casual readers who take an active approach to investing in their savings or pension assets. PRAISE FOR STRATEGIC RISK MANAGEMENT “Strategic Risk Management shows how to fully embed risk management into the portfolio management process as an equal partner to alpha. This should clearly be best practice for all asset managers.” —Jase Auby, Chief Investment Officer, the Teacher Retirement System of Texas “This book shows the power of integrating risk and investment management, rather than applying risk management as an afterthought to satisfy set limits. I was pleased to shepherd some of the key ideas in this book through the publication process at The Journal of Portfolio Management.” —Frank J. Fabozzi, Editor, The Journal of Portfolio Management “Financial markets today are quite different from those of the last century. Understanding leverage, correlations, tails, and other risk parameters of a portfolio is at least as important as work on signals and alpha. In that sense, bringing risk management from ‘control’ to ‘front office’ should be a priority for asset managers. This book explains how to do it.” —Marko Kolanovic, Chief Global Market Strategist, J.P. Morgan A powerful new approach to risk management in volatile and uncertain markets While the COVID-19 pandemic threw the importance of effective risk management into sharp relief, many investment firms hang on to a traditional and outdated model of risk management. Using siloed and independent portfolio management and risk monitoring teams, these firms miss out on the opportunities presented by integrated risk management. Strategic Risk Management: Designing Portfolios and Managing Risk delivers a fresh approach to risk management in difficult market conditions. The accomplished author team advocates for the amalgamation of portfolio design and risk monitoring teams, incorporating risk management into every aspect of portfolio design. The book provides a roadmap for the crucial aspects of portfolio design, including defensive strategies, drawdown risk controls, volatility targeting, and actively timing rebalancing trades. You will discover how these techniques helped the authors achieve remarkable results during the market drawdown in the midst of the COVID-19 pandemic and how they can help you protect your assets against unpredictable—but inevitable—future bear markets. Ideal for professionals in the asset management industry, Strategic Risk Management: Designing Portfolios and Managing Risk is a valuable resource for financial policy makers, economics and finance scholars, and anyone with even a passing interest in taking an active role in investing for their future.

Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises

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Author :
Publisher : IGI Global
ISBN 13 : 1799869989
Total Pages : 308 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises by : Toubes, Diego R.

Download or read book Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises written by Toubes, Diego R. and published by IGI Global. This book was released on 2021-05-21 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism destinations are traditionally dominated by small and medium-sized enterprises that provide a wide range of products to tourists such as accommodation, travel services, transportation, recreation and entertainment, and food and beverage services. New knowledge and global risks have emerged, and small and medium-sized tourism enterprises (SMTEs) are now highly vulnerable. Recently, the COVID-19 pandemic has hit the whole world and caused a change in the tourism paradigm. Many SMTEs around the world have been severely affected by the need to completely shut down their activities for months, and expectations for recovery in the medium term are not optimistic. SMTEs do not have the capacity and increased resources—financial, human, operational—of large companies to prepare for crisis contingencies (planning) and respond to the challenges they face. They simply do not have the resources or knowledge for risk analysis and the creation of crisis teams or plans. This is an area of growing importance and concern, both in the public and private sectors, where specific research and more in-depth knowledge are needed. Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises connects research in the field of crisis management with the risks affecting small and medium-sized tourism enterprises. The book presents prevailing research on SME-related planning, response, and recovery during crisis situations, further propelling much-needed literature on these challenges in today’s tourism industry. The chapters cover important topics such as terrorism threats, disaster management, resilient strategies, pandemic management, and risk analysis. The target audience of this book will be composed of professionals working in the tourism and hospitality industries, restaurateurs, travel agencies, hotel executives, directors, managers, crisis and risk planners, policymakers, government officials, researchers, and academicians who are interested in the threats to tourism businesses and how small and medium-sized enterprises can manage and navigate these risks.

Strategic Communication in Crisis Management

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Author :
Publisher : Praeger
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Strategic Communication in Crisis Management by : Sally Ray

Download or read book Strategic Communication in Crisis Management written by Sally Ray and published by Praeger. This book was released on 1999-04-30 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Her three-stage model of crisis stages provides a comprehensive understanding of the significant factors that affect the success of communicating in crisis situations. She shows how strategic communication is best understood and developed from a broad frame of reference, and how specific communication choices must emerge from specific situations. Corporate communications specialists at all levels in both the private and public sectors, plus executives with other management responsibilities, will find Dr.

Risk Management in Crisis

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Publisher : Routledge
ISBN 13 : 1000457281
Total Pages : 153 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Risk Management in Crisis by : Piotr Jedynak

Download or read book Risk Management in Crisis written by Piotr Jedynak and published by Routledge. This book was released on 2021-08-19 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk management is a domain of management which comes to the fore in crisis. This book looks at risk management under crisis conditions in the COVID-19 pandemic context. The book synthesizes existing concepts, strategies, approaches and methods of risk management and provides the results of empirical research on risk and risk management during the COVID-19 pandemic. The research outcome was based on the authors’ study on 42 enterprises of different sizes in various sectors, and these firms have either been negatively affected by COVID-19 or have thrived successfully under the new conditions of conducting business activities. The analysis looks at both the impact of the COVID-19 pandemic on the selected enterprises and the risk management measures these enterprises had taken in response to the emerging global trends. The book puts together key factors which could have determined the enterprises’ failures and successes. The final part of the book reflects on how firms can build resilience in challenging times and suggests a model for business resilience. The comparative analysis will provide useful insights into key strategic approaches of risk management. The Open Access version of this book, available at http://www.taylorfrancis.com/books/oa-mono/10.4324/9781003131366/ has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

The Routledge Companion to Risk, Crisis and Emergency Management

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Author :
Publisher : Routledge
ISBN 13 : 1315458152
Total Pages : 522 pages
Book Rating : 4.3/5 (154 download)

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Book Synopsis The Routledge Companion to Risk, Crisis and Emergency Management by : Robert P. Gephart, Jr.

Download or read book The Routledge Companion to Risk, Crisis and Emergency Management written by Robert P. Gephart, Jr. and published by Routledge. This book was released on 2018-11-09 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides a comprehensive, up-to-date overview of the latest management and organizational research related to risk, crisis, and emergency management. It is the first volume to present these separate, but related, disciplines together. Combined with a distinctly social and organizational science approach to the topics (as opposed to engineering or financial economics), the research presented here strengthens the intellectual foundations of the discipline while contributing to the development of the field. The Routledge Companion to Risk, Crisis and Emergency Management promises to be a definitive treatise of the discipline today, with contributions from several key academics from around the world. It will prove a valuable reference for students, researchers, and practitioners seeking a broad, integrative view of risk and crisis management.

Risk and Crisis Communication

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Author :
Publisher : Kendall/Hunt Publishing Company
ISBN 13 : 9781465286444
Total Pages : 0 pages
Book Rating : 4.2/5 (864 download)

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Book Synopsis Risk and Crisis Communication by : Kenneth A. Lachlan

Download or read book Risk and Crisis Communication written by Kenneth A. Lachlan and published by Kendall/Hunt Publishing Company. This book was released on 2020-10-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risks are all around us. From catastrophic weather events to gun violence, from infrastructure failings to financial devastation...we live with the threat of risk every day. How do we get those who are at risk, or who have already been impacted by crisis, to do what they need to do to minimize the risk? We need to get information to the right audience, get them to take the risk seriously, and get them to act in a manner that makes sense. There is a distinction between crisis communication and risk communication, and that is an important point that is discussed throughout the text. Risk and Crisis Communication explores the different types of crisis and risk communication, the manner in which it affects different audiences, various ways of understanding these communicator efforts, and best practices in communicating in a manner that minimizes harm.

International Handbook of Organizational Crisis Management

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Author :
Publisher : SAGE Publications
ISBN 13 : 1452261806
Total Pages : 368 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis International Handbook of Organizational Crisis Management by : Christine M. Pearson

Download or read book International Handbook of Organizational Crisis Management written by Christine M. Pearson and published by SAGE Publications. This book was released on 2007-06-21 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best-managed crises can bring positive recognition and enhance an organization's value; worst-managed crises can snuff its viability. Numerous books have been written on the topic, but many lack rigor: prescriptions are untested and quick fixes are based on elevating the readers' fears. The International Handbook of Organizational Crisis Management reflects the latest understanding of this field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, this book offers new frameworks and findings that capture insights and guidance for researchers and executives. Today's crises require no less. Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. The International Handbook of Organizational Crisis Management is a grounded cross-section of informed perspectives, a leading edge overview of the field of crisis management that will be useful to researchers and thoughtful practitioners.

Risk and Crisis Management in the Public Sector

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Author :
Publisher : Routledge
ISBN 13 : 1317810678
Total Pages : 289 pages
Book Rating : 4.3/5 (178 download)

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Book Synopsis Risk and Crisis Management in the Public Sector by : Alastair Stark

Download or read book Risk and Crisis Management in the Public Sector written by Alastair Stark and published by Routledge. This book was released on 2014-12-24 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every decision that is made by managers and policy-makers in a public sector organization requires an evaluation and a judgement of the risks involved. This vital requirement has been recognised in the growth of risk management. However, risks can never be fully prevented, which means that public managers also have to be crisis managers. Today’s crises develop in unseen ways; they escalate rapidly and transform through the interdependencies of modern society, and their frequency is growing: the global financial crisis, the European volcanic ash cloud, the Japanese tsunami and subsequent Fukushima nuclear plant meltdown, the Christchurch earthquake and the Queensland floods. All highlight the extreme challenges that public sector organizations across the world have had to face in recent years. Risk and Crisis Management in the Public Sector Second Edition responds to these challenges by presenting the only guide for public managers and public management students which combines lessons about risk and crisis management together in a single, accessible text. It equips readers and public managers with the knowledge and skills to understand key issues and debates, as well as the capacity to treat risks and better prepare for, respond to and recover from crisis episodes. This exciting new edition enhances the original text with contemporary cases and a greater focus on the international, trans-boundary and multi-agency dimensions of risk and crisis management. These enhancements reflect the fact that today’s public manager must increasingly operate within a global and interdependent governance context.

Crisis Management

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Publisher : SAGE Publications
ISBN 13 : 1452256241
Total Pages : 385 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Crisis Management by : William Rick Crandall

Download or read book Crisis Management written by William Rick Crandall and published by SAGE Publications. This book was released on 2013-02-27 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offering a strategic orientation to crisis management, this fully updated edition of Crisis Management: Leading in the New Strategy Landscape, Second Edition by William "Rick" Crandall, John A. Parnell, and John E. Spillan helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.

Handbook of Risk and Crisis Communication

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Author :
Publisher : Routledge
ISBN 13 : 1000153088
Total Pages : 653 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Handbook of Risk and Crisis Communication by : Robert L. Heath

Download or read book Handbook of Risk and Crisis Communication written by Robert L. Heath and published by Routledge. This book was released on 2020-10-28 with total page 653 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as "What is likely to happen, to whom, and with what consequences?" "To what extent can science and vigilance prevent or mitigate negative outcomes?" and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. Now available in paperback, the Handbook of Risk and Crisis Communication can be readily used in graduate coursework and individual research programs. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook provides vital insights for all disciplines studying risk, and is required reading for scholars and researchers investigating risk and crisis in various contexts.

Crisis Management Strategy

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Author :
Publisher : Routledge
ISBN 13 : 1317292723
Total Pages : 314 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Crisis Management Strategy by : Simon A. Booth

Download or read book Crisis Management Strategy written by Simon A. Booth and published by Routledge. This book was released on 2015-09-25 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Management Strategy, first published in 1993, is an excellent introduction to the theory and practice of crisis management in modern enterprises. Simon Booth examines the conventional approaches followed by many firms in the face of change and crisis. He warns of the dangers of theories which oversimplify the causes of crisis and their possible solutions, and which overlook the individual nature of each firm and its environment. Instead, a dynamic new vision of crisis management is offered, which takes into account different kinds of crisis demanding diverse solutions. The key role of leadership is also evaluated in relation to both internally and externally generated crises. Drawing on case studies of leading firms facing crisis solutions in a variety of environments, this truly international volume will provide valuable insight into the experience of crisis, risk and uncertainty. This title will be of interest to students of business.

Risk Issues and Crisis Management in Public Relations

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Author :
Publisher : Kogan Page Publishers
ISBN 13 : 0749454431
Total Pages : 265 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Risk Issues and Crisis Management in Public Relations by : Michael Regester

Download or read book Risk Issues and Crisis Management in Public Relations written by Michael Regester and published by Kogan Page Publishers. This book was released on 2008-06-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management. This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns.

Crisis Communication Strategies

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Author :
Publisher : Kogan Page Publishers
ISBN 13 : 1789662915
Total Pages : 222 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis Crisis Communication Strategies by : Amanda Coleman

Download or read book Crisis Communication Strategies written by Amanda Coleman and published by Kogan Page Publishers. This book was released on 2020-05-03 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis communication is high stakes work. For communications managers and PR professionals, it's likely to be the most stressful time of their working life. Crisis Communication Strategies is a must-have handbook which covers the whole span of the crisis from preparing and laying the groundwork before it occurs, during the incident, and the aftermath, including the move to recovery. It guides readers through each phase, providing details of what to consider, what should be done, and tips and checklists for improved responses. Crisis Communication Strategies equips readers to deal with any kind of crisis - whether caused by internal error, customer action, natural disasters, terrorism or political upheaval. Supported by case studies and examples from responses to events including the 2011 Norway terror attacks, the 2018 British Airways data breach, the 2017 Pepsi advert and the 2005 Hurricane Katrina New Orleans floods, the book explores the role of leadership in a crisis and developing a crisis communication response that has people at the heart of it. Crisis Communication Strategies is the essential guide for PR and communication professionals to protecting your company and building true, long-term resilience.