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Step Up To Excellence
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Book Synopsis Step-up-to-excellence by : Francis Martin Duffy
Download or read book Step-up-to-excellence written by Francis Martin Duffy and published by R & L Education. This book was released on 2002 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: The school-based improvement model is insufficient and produces pockets of excellence, mediocrity, and despair in the same district, says Duffy (education administration and supervision, Gallaudet U.). He combines methods used separately for 40 years to present a methodology for improving an entire school system. He does not provide an index. Annotation copyrighted by Book News, Inc., Portland, OR
Book Synopsis Unleashing Excellence by : Dennis Snow
Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Book Synopsis Step In, Step Up by : Jane A. G. Kise
Download or read book Step In, Step Up written by Jane A. G. Kise and published by Solution Tree. This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In [this book], authors Jan A. G. Kise and Barbara K. Watterston guide aspiring and current women leaders through a twelve-week developmental journey. Women are underrepresented in educational leadership positions, and the negative connotations sometimes associated with women holding power roles can discourage them from becoming leaders. Through activities, reflection prompts, and real-life stories and scenarios, this book helps women navigate these challenges to find their own leadership identity." -- Back cover.
Book Synopsis Steps to Safety Culture Excellence by : Terry L. Mathis
Download or read book Steps to Safety Culture Excellence written by Terry L. Mathis and published by John Wiley & Sons. This book was released on 2013-01-10 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a clear road map to instilling a culture of safety excellence in any organization Did you know that accidental injury is among the top ten leading causes of death in every age group? With this book as your guide, you'll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for everyone who works there. STEPS to Safety Culture Excellence is based on the authors' firsthand experience working with international organizations in every major industry that have successfully developed and implemented ongoing cultures of safety excellence. Whether your organization is a small regional firm or a large multinational corporation, you'll find that the STEPS process enables you to instill Safety Culture Excellence within your organization. STEPS (Strategic Targets for Excellent Performance in Safety) demystifies the process of developing Safety Culture Excellence by breaking it down into small logical, internally led tasks. You'll be guided through a sequence of STEPS that makes it possible to: Create a culture of excellence that is reinforced and empowered at every level Develop the capability within the culture to identify, prioritize, and solve safety problems and challenges Maintain and continuously improve the performance of your organization's safety culture Although this book is dedicated to safety, the tested and proven STEPS process can be used to promote excellence in any aspect of organizational performance. By optimizing the safety culture in your organization, you will give the people you work with the skills and knowledge to not only minimize the risk of an on-the-job accident, but also to lead safe, healthy lives outside of work.
Book Synopsis Step Up Your Teamwork by : Frank Viscuso
Download or read book Step Up Your Teamwork written by Frank Viscuso and published by Fire Engineering Books. This book was released on 2015-03-06 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through powerful stories and proven principles, Step Up Your Teamwork teaches how to create momentum, prepare for success, prevent collapse, and turn a group of individuals into a high-functioning team. Frank Viscuso encourages each person to tap into individual talents, skills, and abilities and recognize how to use these skills to improve the team as a whole. The book discusses various proven firefighting team-building methods you can implement immediately.
Download or read book Step Up! written by Daniel Grissom and published by Morgan James Publishing. This book was released on 2008-01-01 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: A real-world business guide to getting ahead of the competition—and staying there: “I recommend you read this book!” (Tim Armstrong, president, advertising & commerce, Google). Making it big in business today means never staying satisfied with things as they are. You must always look to the future. After all, it’s a guarantee that your competition has stepped up, so why wouldn’t you? In Step Up! Daniel Grissom explains the six vital steps to business success. He identifies critical challenges facing sellers—and the streetwise strategies for overcoming them. He shows you how to work smarter, not harder, and even includes a collection of “classic quotes” from other leaders in the field of excellence. The rich content of this unique guide is the result of many years of research, interviews and personal experience. So, the advice is not mere theory . . . it’s the real deal on results! Are you ready to kick your company to the next level? Then get ready to Step Up!
Download or read book Excellence Wins written by Horst Schulze and published by Zondervan. This book was released on 2019-03-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
Download or read book Step Up written by Michelle Gibbings and published by . This book was released on 2016-02-01 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change happens! Make it work for you. That's the theme of the book. In today's fast-paced world, organisations and the people who work there are going through rapid change. Most successful leaders are able to make the most of these dynamic environments. They understand themselves, understand others and understand how to manage and motivate behavioural change. It is through these core skills that they are able to prosper through change, and gather the influence they need to be successful. These skills are relevant for everyone - regardless of their role or hierarchical position However, Step Up has been written specifically for people who are more technically focused, but are at that stage in their career where they know they need to change if they want to advance. They can be accountants, financial planners, risk management experts, financial controllers, engineers, scientists or even doctors. They are people who associate with their technical craft first, even though they may now be in a leadership role. Author, and change management expert, Michelle Gibbings believes that there are skills, practices and techniques that individuals, teams and organisations can apply to make change work. She shares these in her new book and they include learning how to: - Own your mindset - Strengthen your integrity - Be agile and know the system - Appeal to human insight and motivate - Create a story - Nurture relationships - Communicate with influence - Negotiate wisely. Step Up is practically focused and theoretically based. Every idea that is presented has at its core some form of scientific research or evidence that backs up the position. It includes practical things that you can do to build your platform for influence. 'To my mind, change is about getting stuff done and to get stuff done in an organisation you need to be influential' says Gibbings.
Book Synopsis Scaling Up Excellence by : Robert I. Sutton
Download or read book Scaling Up Excellence written by Robert I. Sutton and published by Crown Currency. This book was released on 2014-02-04 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal Bestseller "The pick of 2014's management books." –Andrew Hill, Financial Times "One of the top business books of the year." –Harvey Schacter, The Globe and Mail Bestselling author, Robert Sutton and Stanford colleague, Huggy Rao tackle a challenge that determines every organization’s success: how to scale up farther, faster, and more effectively as an organization grows. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries-- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare-- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people-- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back. Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge and it is destined to become the standard bearer in the field.
Book Synopsis Moving Upward Together by : Francis Martin Duffy
Download or read book Moving Upward Together written by Francis Martin Duffy and published by R&L Education. This book was released on 2004 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: If school districts want to sustain improvements that have been achieved during this period of district transformation, district leaders need to align their district, both vertically and horizontally. Alignment assures that the work of individuals supports their team goals, the work of teams supports their school's goals, the work of schools supports their clusters, and the work of clusters supports the district's strategic direction. This groudbreaking work presents qualitative information about the nature of strategic alignment in school systems and how to create and sustain it.
Book Synopsis Management: It's not what you think by : Henry Mintzberg
Download or read book Management: It's not what you think written by Henry Mintzberg and published by Pearson UK. This book was released on 2013-07-09 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Henry Mintzberg's views are a breath of fresh air which can only encourage the good guys." The Observer Tied up in knots by KPIs? Confused by core competencies? Management doesn’t have to be this way. In fact, it shouldn’t be! One of today’ best-known and most controversial thinkers on management has joined forces with other leading business figures to provide a thought-provoking mix of writing on management. The cutting edge views depicted in this book are controversially the opposite of what is often held up as the truth in management. Management? Its Not What you Think! brings readers an unusual mix of perspectives to help stimulate more creative management thinking and more enjoyable, challenging and more productive ways to lead their teams. This is a book readers can dip into, a book they can savour, a book that won’t fail to get them reflecting on what management really is…
Book Synopsis Working Toward Excellence by : Paul Buyer
Download or read book Working Toward Excellence written by Paul Buyer and published by Morgan James Publishing. This book was released on 2012-03-01 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Weaves together thoughts, stories, and quotes from top performers in music, business, and sports to help you achieve excellence” (Jeff Janssen, founder and president of the Janssen Sports Leadership Center). Does excellence relentlessly drive you? Does mediocrity constantly bother you? In Working Toward Excellence, Clemson University professor Paul Buyer identifies eight values for achieving excellence in work and life including hunger, effort, process, quality, consistency, leadership, time, and perseverance. Each chapter features inspiring stories, questions, and quotes from respected professionals who have achieved uncommon success in business, sports, education, and the arts such as John Maxwell, Jim Collins, Stephen Covey, John Wooden, Mike Krzyzewski, Wynton Marsalis, Isaac Stern, and many others. Also included is a Working Toward Excellence Evaluation to help you and your organization reach your true potential and further develop, improve, and measure these essential attributes of success. “Working Toward Excellence has captures my attention in a big way. It is filled with valuable and practical information. It will make a major difference in your life.” —Pat Williams, Orlando Magic, senior vice president, author of Leadership Excellence
Book Synopsis Leading for Excellence by : Thomas R. Harvey
Download or read book Leading for Excellence written by Thomas R. Harvey and published by Rowman & Littlefield. This book was released on 2014-01-16 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers what twelve steps school leaders need to take to make for a high-achieving school environment. It encompasses strong leadership, vision and values, high expectations, embedded professional development, flexibility and resilience, and seven more steps. It concludes with a questionnaire, the High Expectations Environmental Scale (HEES), which you may apply to your organization to determine its level of high expectations.
Author :Stephen A. Schwarzman Publisher :Avid Reader Press / Simon & Schuster ISBN 13 :1501158147 Total Pages :384 pages Book Rating :4.5/5 (11 download)
Book Synopsis What It Takes by : Stephen A. Schwarzman
Download or read book What It Takes written by Stephen A. Schwarzman and published by Avid Reader Press / Simon & Schuster. This book was released on 2019-09-17 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER From Blackstone chairman, CEO, and co-founder Stephen A. Schwarzman, a long-awaited book that uses impactful episodes from Schwarzman's life to show readers how to build, transform, and lead thriving organizations. Whether you are a student, entrepreneur, philanthropist, executive, or simply someone looking for ways to maximize your potential, the same lessons apply. People know who Stephen Schwarzman is—at least they think they do. He’s the man who took $400,000 and co-founded Blackstone, the investment firm that manages over $500 billion (as of January 2019). He’s the CEO whose views are sought by heads of state. He’s the billionaire philanthropist who founded Schwarzman Scholars, this century’s version of the Rhodes Scholarship, in China. But behind these achievements is a man who has spent his life learning and reflecting on what it takes to achieve excellence, make an impact, and live a life of consequence. Folding handkerchiefs in his father’s linen shop, Schwarzman dreamed of a larger life, filled with purpose and adventure. His grades and athleticism got him into Yale. After starting his career in finance with a short stint at a financial firm called DLJ, Schwarzman began working at Lehman Brothers where he ascended to run the mergers and acquisitions practice. He eventually partnered with his mentor and friend Pete Peterson to found Blackstone, vowing to create a new and different kind of financial institution. Building Blackstone into the leading global financial institution it is today didn’t come easy. Schwarzman focused intensely on culture, hiring great talent, and establishing processes that allow the firm to systematically analyze and evaluate risk. Schwarzman’s simple mantra “don’t lose money” has helped Blackstone become a leading private equity and real estate investor, and manager of alternative assets for institutional investors globally. Both he and the firm are known for the rigor of their investment process, their innovative approach to deal making, the diversification of their business lines, and a conviction to be the best at everything they do. Schwarzman is also an active philanthropist, having given away more than a billion dollars. In philanthropy, as in business, he is drawn to situations where his capital and energy can be applied to drive transformative solutions and change paradigms, notably in education. He uses the skills learned over a lifetime in finance to design, establish, and support impactful and innovative organizations and initiatives. His gifts have ranged from creating a new College of Computing at MIT for the study of artificial intelligence, to establishing a first-of-its-kind student and performing arts center at Yale, to enabling the renovation of the iconic New York Public Library, to founding the Schwarzman Scholars fellowship program at Tsinghua University in Beijing—the single largest philanthropic effort in China’s history from international donors. Schwarzman’s story is an empowering, entertaining, and informative guide for anyone striving for greater personal impact. From deal making to investing, leadership to entrepreneurship, philanthropy to diplomacy, Schwarzman has lessons for how to think about ambition and scale, risk and opportunities, and how to achieve success through the relentless pursuit of excellence. Schwarzman not only offers readers a thoughtful reflection on all his own experiences, but in doing so provides a practical blueprint for success.
Download or read book Stepping Up written by John Izzo and published by Berrett-Koehler Publishers. This book was released on 2012 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to solving problems presents seven principles that enable individuals to be their own agents of change.
Download or read book Uplifting Service written by Ron Kaufman and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Download or read book Extreme You written by Sarah Robb O'Hagan and published by HarperCollins. This book was released on 2017-04-04 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a child, Sarah Robb O’Hagan dreamed she could be a champion. Her early efforts failed to reveal a natural superstar, but she refused to settle for average. Through dramatic successes and epic fails, she studied how extraordinary people in sports, entertainment and business set and achieve extremely personal goals. Sarah became an executive at Virgin Atlantic and Nike, and despite being fired twice in her twenties, she went on to become the global president of Gatorade and of Equinox—as well as a wife, mother, and endurance athlete. In every challenging situation, personal or professional, individuals face the pressure to play it safe and conform to the accepted norms. But doing so comes with heavy costs: passions stifled, talents ignored, and opportunities squelched. The bolder choice is to embrace what Sarah calls Extreme You: to confidently bring all that is distinctive and relevant about yourself to everything you do. Inspiring, surprising, and practical, Extreme You is her training program for becoming the best version of yourself.
