Sorry Works

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Sorry Works!

Author : Doug Wojcieszak
Publisher : AuthorHouse
ISBN 13 : 1434354970
Total Pages : 138 pages
Book Rating : 4.4/5 (343 download)

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Book Synopsis Sorry Works! by : Doug Wojcieszak

Download or read book Sorry Works! written by Doug Wojcieszak and published by AuthorHouse. This book was released on 2007 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is, in part, adapted from speeches I have given to medical, insurance, and legal organizations across the United States and in Australia and Canada over the last two years. Liability exposure has been a major issue for healthcare and insurance professionals for a long time, and they are looking for new solutions to an old problem. More and more doctors, nurses, risk managers, hospital administrators, and insurance executives are turning to Sorry Works! for answers. I thought it was time to put Sorry Works! in a book that was concise and to the point. Along the way I met and had the pleasure of working with James Saxton and his team at the law firm of Stevens & Lee. It was fascinating to me how as lawyers and health law consultants they were spreading the same message. To make sure this message was well grounded in law and risk management principles, we collaborated, and this book is part of that partnership. This book adequately covers the topic of disclosure and apology but has intentionally been kept short so even the busiest professional could read it on a plane ride or over a weekend. Though Sorry Works! has its roots in medicine, it is my hope that this book finds a wider audience in corporations, the small business community, and other sectors of our society that are concerned about litigation. I also hope the book appears in college course syllabi so future doctors, lawyers, and business people can read, discuss, and debate it. Indeed, if Sorry Works! can work in medical malpractice (often thought to be one of the most contentious and expensive litigation arenas) imagine what it can do elsewhere! Moreover, though Sorry Works! is a process and program, it also a way oflife universal to all people. Indeed, Sorry Works! returns us to our parents' lessons about apology and fixing mistakes. People can actually live with mistakes, but they do not accept or tolerate cover-ups. Sorry Works! taps into this psyche and, in doing so, provides a simple yet devastatingly effective way to reduce litigation and associated expenses while improving outcomes and safety, which further decreases litigation exposure. The keys are honesty, candor, and a real commitment to fix problems when something goes wrong. All three elements must be present to prevent conflict, and Sorry Works! shows you how to do it.

Sorry Works! up Book

Author : Doug Wojcieszak
Publisher : AuthorHouse
ISBN 13 : 9781477277256
Total Pages : 151 pages
Book Rating : 4.2/5 (772 download)

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Book Synopsis Sorry Works! up Book by : Doug Wojcieszak

Download or read book Sorry Works! up Book written by Doug Wojcieszak and published by AuthorHouse. This book was released on 2012-10-22 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to elevate your disclosure efforts UP from good to great? Achieve greatness with your disclosure program by learning from your colleagues around the country. This user friendly text is loaded with stories and questions about disclosure from healthcare, insurance, and legal professionals working to master disclosure. This is the essential reference tool for anyone developing and operating a disclosure program, including risk and claims managers, defense attorneys, CEOs, CMOs, nursing managers, physicians and nurses, clinical ethicists, and patient advocates.

Praying with Jane Eyre

Author : Vanessa Zoltan
Publisher : Penguin
ISBN 13 : 0593538498
Total Pages : 273 pages
Book Rating : 4.5/5 (935 download)

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Book Synopsis Praying with Jane Eyre by : Vanessa Zoltan

Download or read book Praying with Jane Eyre written by Vanessa Zoltan and published by Penguin. This book was released on 2022-07-05 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: “In these soaring, open-hearted essays, Vanessa Zoltan writes with fierce brilliance about suffering, survival, and the kind of meaning in life that can withstand real scrutiny.”—John Green, bestselling author of The Fault in Our Stars and The Anthropocene Reviewed A deeply felt exploration of the ways our favorite books can shape and heal us, from the host of Harry Potter and the Sacred Text. Our favorite reads keep us company, give us hope, and help us find meaning in a chaotic world. In this fresh and relatable work, atheist chaplain Vanessa Zoltan blends memoir and personal growth as she grapples with the notions of family legacy and identity through the lens of her favorite novel, Jane Eyre. Informed by her training at the Harvard Divinity School and filtered through the pages of Jane Eyre as well as Little Women, Harry Potter, and The Great Gatsby, Zoltan explores topics ranging from the trauma she has inherited as the granddaughter of four Holocaust survivors to finding hope, meaning, and even magic in our deeply fractured times. Brimming with a love of classic literature and the tenderness of self-reflection, the book also reveals simple techniques for reading any work as a sacred text--from Virginia Woolf to Anne of Green Gables to baseball scorecards. Whether you're an avowed "Eyrehead" or a voracious reader and pop culture fan, this deeply felt and inspiring book will light the way to a more intimate appreciation for whatever books you love to read.

Justice through Apologies

Author : Nick Smith
Publisher : Cambridge University Press
ISBN 13 : 1107007542
Total Pages : 417 pages
Book Rating : 4.1/5 (7 download)

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Book Synopsis Justice through Apologies by : Nick Smith

Download or read book Justice through Apologies written by Nick Smith and published by Cambridge University Press. This book was released on 2014-03-24 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains that penitentiaries were originally designed to bring about penance, and that this has been lost in the assembly line of mass incarceration.

Getting to Sorry

Author : Marjorie Ingall
Publisher : Simon and Schuster
ISBN 13 : 198216350X
Total Pages : 368 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Getting to Sorry by : Marjorie Ingall

Download or read book Getting to Sorry written by Marjorie Ingall and published by Simon and Schuster. This book was released on 2024-01-02 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: "It's a truth universally acknowledged that terrible apologies are the worst. We've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies-excuse-laden, victim blame-y, weaselly statements-often go viral instantaneously, whether they're from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better? Marjorie Ingall and Susan McCarthy show us the way. Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn't have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative. A good apology can do so many things-mend fences, heal wounds, and bring more harmony into ourselves and our society at large. With wit, deep introspection, and laugh-out-loud humor, Ingall and McCarthy's guidance will help make the world a better place, one apology at a time"--

Sorry Spock, Emotions Drive Business

Author : Adam W. Morgan
Publisher : Morgan James Publishing
ISBN 13 : 1642790729
Total Pages : 195 pages
Book Rating : 4.6/5 (427 download)

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Book Synopsis Sorry Spock, Emotions Drive Business by : Adam W. Morgan

Download or read book Sorry Spock, Emotions Drive Business written by Adam W. Morgan and published by Morgan James Publishing. This book was released on 2018-11-27 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sorry Spock, Emotions Drive Business presents scientific proof that creative advertising is better for the bottom line. Adam Morgan, a Senior Creative Director at Adobe, gives both creatives and marketers the ammo to prove the value of creativity to stakeholders. For decades, marketers have battled over the value of creative ideas. Some believe creativity adds more impact, others believe it’s just window dressing. With data-driven marketing, the divide is only increasing. Today, more than ever, creative professionals need a concrete answer to the question, “Do creative ideas work better?” Fortunately, science has finally caught up. There is an answer that isn’t based on subjective case studies. More than that, Adam shows how emotional ideas create experiences that are more effective and reveals why creativity is actually less risky for business. Sorry Spock, Emotions Drive Business shows readers how they can create the ideal experiences to improve their bottom line.

"I Love You More Than My Dog"

Author : Jeanne Bliss
Publisher : Penguin
ISBN 13 : 159184441X
Total Pages : 225 pages
Book Rating : 4.5/5 (918 download)

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Book Synopsis "I Love You More Than My Dog" by : Jeanne Bliss

Download or read book "I Love You More Than My Dog" written by Jeanne Bliss and published by Penguin. This book was released on 2011-10-25 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I highly recommend reading this book!" -Tony Hsieh, CEO, Zappos.com Lots of businesses are respected, but only an elite few have passionate, loyal, vocal fans. The kind of customers who not only come back time and time again, but rave to friends, family, and even strangers. The kind who can drive explosive growth via e-mail, blogs, Facebook, and Twitter. Jeanne Bliss is an expert on what it takes to earn that kind of customer. Bliss has studied and worked with many beloved companies, from longtime successes like Wegmans and Harley-Davidson to relatively new companies like Zappos and The Container Store. They all make the same five fundamental choices. Their reward: an army of fans who say things like, "I'd marry them if I could," and "I love you more than my dog!"

Ballweg's Physician Assistant: A Guide to Clinical Practice - E-Book

Author : Tamara S Ritsema
Publisher : Elsevier Health Sciences
ISBN 13 : 0323695817
Total Pages : 606 pages
Book Rating : 4.3/5 (236 download)

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Book Synopsis Ballweg's Physician Assistant: A Guide to Clinical Practice - E-Book by : Tamara S Ritsema

Download or read book Ballweg's Physician Assistant: A Guide to Clinical Practice - E-Book written by Tamara S Ritsema and published by Elsevier Health Sciences. This book was released on 2021-04-17 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed as a highly visual and practical resource to be used across the spectrum of lifelong learning, Ballweg's Physician Assistant, 7th Edition, helps you master all the core competencies needed for physician assistant certification, recertification, and clinical practice. It remains the only textbook that covers all aspects of the physician assistant profession, the PA curriculum, and the PA's role in clinical practice. Ideal for both students and practicing PAs, it features a succinct, bulleted writing style, convenient tables, practical case studies, and clinical application questions that enable you to master key concepts and clinical applications. - Addresses all six physician assistant competencies, as well as providing guidance for the newly graduated PA entering practice. - Includes five new chapters: What Is a Physician Assistant, and How Did We Get Here?, Effective Use of Technology for Patient-Centered Care, Success in the Clinical Year, Transitioning to Practice and Working in Teams, and Finding Your Niche. - Features an enhanced focus on content unique to the PA profession that is not readily found in other resources, more illustrations for today's visually oriented learners, a more consistent format throughout, and a new emphasis on the appropriate use of social media among healthcare professionals. - Provides updated content throughout to reflect the needs of the PA profession, including new content on self-care for the PA to help prevent burnout, suicide, and other hazards faced by healthcare professionals. - Guides students in preparation for each core clinical rotation and common electives, as well as working with special patient populations such as patients experiencing homelessness and patients with disabilities. - Includes quick-use resources, such as objectives and key points sections for each chapter, tip boxes with useful advice, abundant tables and images, and more than 130 updated case studies. - Evolve Educator site with an image bank is available to instructors through their Elsevier sales rep or via request at https://evolve.elsevier.com.

Dermatologic and Cosmetic Procedures in Office Practice

Author : Richard P. Usatine
Publisher : Elsevier Health Sciences
ISBN 13 : 1437705804
Total Pages : 548 pages
Book Rating : 4.4/5 (377 download)

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Book Synopsis Dermatologic and Cosmetic Procedures in Office Practice by : Richard P. Usatine

Download or read book Dermatologic and Cosmetic Procedures in Office Practice written by Richard P. Usatine and published by Elsevier Health Sciences. This book was released on 2011-09-29 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dermatologic and Cosmetic Procedures in Office Practice, by Drs. Richard Usatine, John Pfenninger, Daniel Stulberg, and Rebecca Small, provides you with the clear, step-by-step guidance you need to provide these options to your patients. Full-color photographs and drawings in combination with high-definition narrated videos clearly demonstrate key procedures, including skin biopsies, cryosurgery, electrosurgery, botulinum toxin injections, and more. Access to the full text, and a downloadable image bank online at www.expertconsult.com make this an ideal reference for performing key dermatologic and cosmetic procedures in your practice. Access the fully searchable contents and downloadable image bank online at www.expertconsult.com. Incorporate key dermatologic and cosmetic procedures into your practice with coverage of using dermoscopy to more accurately detect skin cancer, the latest information on lasers, botulinum toxin injections and dermal fillers, the diagnosis and treatment of benign and malignant lesions, and more. Master dermatologic and cosmetic procedures thanks to more than 40 narrated, high-definition videos, on DVD, demonstrating skin biopsies, cryosurgery, electrosurgery, and excision of skin cancers, cysts, and lipomas. See how to perform each procedure clearly from detailed, full-color photographs and drawings and step-by-step instructions. Maximize the value of providing dermatologic and cosmetic procedures with guidance on combination treatments as well as coding and billing details.

Policy and Politics for Nurses and Other Health Professionals: Advocacy and Action

Author : Donna M. Nickitas
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284180522
Total Pages : 759 pages
Book Rating : 4.2/5 (841 download)

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Book Synopsis Policy and Politics for Nurses and Other Health Professionals: Advocacy and Action by : Donna M. Nickitas

Download or read book Policy and Politics for Nurses and Other Health Professionals: Advocacy and Action written by Donna M. Nickitas and published by Jones & Bartlett Learning. This book was released on 2018-08-22 with total page 759 pages. Available in PDF, EPUB and Kindle. Book excerpt: Policy and Politics for Nurses and Other Health Professionals, Third Edition focuses on the idea that all healthcare providers require a fundamental understanding of the healthcare system including but not limited to knowledge required to practice their discipline.

Dermatologic Procedures in Office Practice - E-Book

Author : Richard P. Usatine
Publisher : Elsevier Health Sciences
ISBN 13 : 0323932371
Total Pages : 453 pages
Book Rating : 4.3/5 (239 download)

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Book Synopsis Dermatologic Procedures in Office Practice - E-Book by : Richard P. Usatine

Download or read book Dermatologic Procedures in Office Practice - E-Book written by Richard P. Usatine and published by Elsevier Health Sciences. This book was released on 2024-02-20 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in a convenient and easy-to-use softcover format, Dermatologic Procedures in Office Practice, 2nd Edition, offers clear, step-by-step guidance on the many dermatologic procedures successfully performed in the office setting. This highly visual reference provides full-color photographs and drawings in combination with high-definition, narrated videos to demonstrate key procedures, including the diagnosis and treatment of benign and malignant lesions; cryosurgery; electrosurgery; dermoscopy; excision of skin cancers, cysts, lipomas; and more. The eBook and online videos are the perfect companion when adding a new procedure to your practice. - Covers in-office dermatologic procedures focused on today's primary care practice. - Uses a concise, step-by-step, bulleted format, including set-up, complication avoidance, pearls and pitfalls, and recovery for each procedure. - Features an exclusive online library of more than 100 videos, as well as procedural images and patient photographs, photographs of devices and instruments, diagrams, and medical illustrations throughout the text from expert clinicians. - Contains new chapters on Biopsies and Excisions in Challenging Locations (face, ears, nose, genital areas) and Dermoscopy of Other Lesions in General Dermatology. - Includes handy appendices with sample consent forms, patient education handouts, and a table recommending when to use various procedures based on the diagnosis. - Any additional digital ancillary content may publish up to 6 weeks following the publication date.

Policy and Politics for Nurses and Other Health Professionals

Author : Donna M. Nickitas
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1284053296
Total Pages : 352 pages
Book Rating : 4.2/5 (84 download)

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Book Synopsis Policy and Politics for Nurses and Other Health Professionals by : Donna M. Nickitas

Download or read book Policy and Politics for Nurses and Other Health Professionals written by Donna M. Nickitas and published by Jones & Bartlett Publishers. This book was released on 2016 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each new print copy includes Navigate 2 Advantage Access that unlocks a comprehensive and interactive eBook, student practice activities and assessments, a full suite of instructor resources, and learning analytics reporting tools. Policy and Politics for Nurses and Other Health Professionals, Second Edition focuses on the idea that all health care providers require a fundamental understanding of the health care system including but not limited to knowledge required to practice their discipline. The text discusses how health care professionals must also prepare themselves to engage in the economic, political and policy dimensions of health care. The Second Edition offers a nursing focus with an interdisciplinary approach intertwined to create an understanding of health care practice and policy. The text is enriched through the contributions from nurses and other health professionals including activists, politicians, and economists who comprehend the forces of healthcare in America how their impact on the everyday provider. The new edition features key updates on the current health care environment including the Affordable Care Act. Instructor Resources include: Test Bank Web Link Resources PowerPoint(TM) Slides

The Story Grid

Author : Shawn Coyne
Publisher : Black Irish Entertainment LLC
ISBN 13 : 1936891360
Total Pages : 459 pages
Book Rating : 4.9/5 (368 download)

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Book Synopsis The Story Grid by : Shawn Coyne

Download or read book The Story Grid written by Shawn Coyne and published by Black Irish Entertainment LLC. This book was released on 2015-05-02 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: WHAT IS THE STORY GRID? The Story Grid is a tool developed by editor Shawn Coyne to analyze stories and provide helpful editorial comments. It's like a CT Scan that takes a photo of the global story and tells the editor or writer what is working, what is not, and what must be done to make what works better and fix what's not. The Story Grid breaks down the component parts of stories to identify the problems. And finding the problems in a story is almost as difficult as the writing of the story itself (maybe even more difficult). The Story Grid is a tool with many applications: 1. It will tell a writer if a Story ?works? or ?doesn't work. 2. It pinpoints story problems but does not emotionally abuse the writer, revealing exactly where a Story (not the person creating the Story'the Story) has failed. 3. It will tell the writer the specific work necessary to fix that Story's problems. 4. It is a tool to re-envision and resuscitate a seemingly irredeemable pile of paper stuck in an attic drawer. 5. It is a tool that can inspire an original creation.

Medical Error, Ethics, and Apology

Author : Richard George Boudreau
Publisher : Archway Publishing
ISBN 13 : 148089060X
Total Pages : 213 pages
Book Rating : 4.4/5 (88 download)

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Book Synopsis Medical Error, Ethics, and Apology by : Richard George Boudreau

Download or read book Medical Error, Ethics, and Apology written by Richard George Boudreau and published by Archway Publishing. This book was released on 2020-06-25 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethicists and medical scholars agree that adverse medical events should be disclosed to patients and families. However, defining what constitutes a medical error can be difficult. Richard George Boudreau, a maxillofacial surgeon, bioethicist, attorney, and forensic expert, examines medical errors and adverse medical events – as well as how apologies and disclosures can actually reduce litigation costs. Get the answers to questions such as: • Why is litigation the wrong way to deal with medical error? • What has led to the medical culture of deny and defend? • How can disputes be resolved without litigation? • Can communication and resolution programs be more effective? The book contains a history of medicine, medical errors, and litigation; outlines what philosophers have said about medical error; and contains case studies on what to do and what not to do.

Better By Mistake

Author : Alina Tugend
Publisher : Penguin
ISBN 13 : 1101486430
Total Pages : 215 pages
Book Rating : 4.1/5 (14 download)

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Book Synopsis Better By Mistake by : Alina Tugend

Download or read book Better By Mistake written by Alina Tugend and published by Penguin. This book was released on 2011-03-17 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times columnist Alina Tugend delivers an eye-opening big idea: Embracing mistakes can make us smarter, healthier, and happier in every facet of our lives. In this persuasive book, journalist Alina Tugend examines the delicate tension between what we’re told—we must make mistakes in order to learn—and the reality—we often get punished for them. She shows us that mistakes are everywhere, and when we acknowledge and identify them correctly, we can improve not only ourselves, but our families, our work, and the world around us as well. Bold and dynamic, insightful and provocative, Better by Mistake turns our cultural wisdom on its head to illustrate the downside of striving for perfection and the rewards of acknowledging and accepting mistakes and embracing the imperfection in all of us.

The Works of Xenophon: pt. 1. The Memorabilia and Apology, the Economist, the Symposium, and Hiero. 1897

Author : Xenophon
Publisher :
ISBN 13 :
Total Pages : 720 pages
Book Rating : 4.:/5 (311 download)

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Book Synopsis The Works of Xenophon: pt. 1. The Memorabilia and Apology, the Economist, the Symposium, and Hiero. 1897 by : Xenophon

Download or read book The Works of Xenophon: pt. 1. The Memorabilia and Apology, the Economist, the Symposium, and Hiero. 1897 written by Xenophon and published by . This book was released on 1897 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Principles of Risk Management and Patient Safety

Author : Barbara J. Youngberg
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1449657893
Total Pages : 519 pages
Book Rating : 4.4/5 (496 download)

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Book Synopsis Principles of Risk Management and Patient Safety by : Barbara J. Youngberg

Download or read book Principles of Risk Management and Patient Safety written by Barbara J. Youngberg and published by Jones & Bartlett Publishers. This book was released on 2010-08-10 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: Principles of Risk Management and Patient Safety identifies changes in the industry and describes how these changes have influenced the functions of risk management in all aspects of healthcare. The book is divided into four sections. The first section describes the current state of the healthcare industry and looks at the importance of risk management and the emergence of patient safety. It also explores the importance of working with other sectors of the health care industry such as the pharmaceutical and device manufacturers. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition.