Customer Satisfaction Measurement on the Internet

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Author :
Publisher : diplom.de
ISBN 13 : 3832415807
Total Pages : 106 pages
Book Rating : 4.8/5 (324 download)

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Book Synopsis Customer Satisfaction Measurement on the Internet by : Katja Hofmaier

Download or read book Customer Satisfaction Measurement on the Internet written by Katja Hofmaier and published by diplom.de. This book was released on 1999-06-09 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: Based on the Expectancy Disconfirmation Model as the underlying construct, methods to measure customer satisfaction with products and the steps to be undertaken in the research process are investigated. The measurement of Derived Satisfaction using (dis)confirmation was found to be the appropriate approach to 'CS' measurement. The Critical Incidents Technique can be used to assess the influence of exceptional experiences and the customers' evaluation of value-added services. The method of Focus Group interviewing is most appropriate for the exploration of important product attributes with customers while In-Depth Interviews structure salespeople- and executive interviews. It was also shown that during the research process, several points specific to 'CS' measurements need to be accounted for. The Internet services currently used by marketing and social researchers include E-mail, mailinglists, newsgroups, Internet Chat, the World Wide Web (WWW) and Virtual Worlds. Virtual Worlds, being most advantageous for observational studies, are not useful for customer satisfaction research. Virtual Communities, in turn, have some promising characteristics for future use. Internet research methods based on these services include E-mail surveys, WWW-surveys and online Focus Groups. Common advantages of E-mail- and WWW-surveys include administrative and response speed, cost savings and global reach of respondents. Their greatest common disadvantage is the non-representativeness of the respondents for the larger population as well as their self-selection. Unless access is restricted to a known population, probability sampling is impossible when using the World Wide Web. Because of its serious disadvantages, the use of online Focus Groups is not (yet) advisable. Based on these insights, the Internet was found to be an advantageous medium for customer satisfaction studies only if specific conditions are met. Companies need to investigate on a case-by-case basis if the online measurement of customer satisfaction is possible in their specific situation. The recommendations that were made are summarized in the online research process and the decision-making framework. The results of a survey among market research agencies show that practitioners are to a large extent aware of the limitations within which the Internet can be used for customer satisfaction surveys. However, especially WWW-surveys sometimes are conducted in a way that does [...]

Factor Analysis at 100

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Publisher : Routledge
ISBN 13 : 113559404X
Total Pages : 401 pages
Book Rating : 4.1/5 (355 download)

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Book Synopsis Factor Analysis at 100 by : Robert Cudeck

Download or read book Factor Analysis at 100 written by Robert Cudeck and published by Routledge. This book was released on 2007-03-06 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Factor analysis is one of the success stories of statistics in the social sciences. The reason for its wide appeal is that it provides a way to investigate latent variables, the fundamental traits and concepts in the study of individual differences. Because of its importance, a conference was held to mark the centennial of the publication of Charles Spearman's seminal 1904 article which introduced the major elements of this invaluable statistical tool. This book evolved from that conference. It provides a retrospective look at major issues and developments as well as a prospective view of future directions in factor analysis and related methods. In so doing, it demonstrates how and why factor analysis is considered to be one of the methodological pillars of behavioral research. Featuring an outstanding collection of contributors, this volume offers unique insights on factor analysis and its related methods. Several chapters have a clear historical perspective, while others present new ideas along with historical summaries. In addition, the book reviews some of the extensions of factor analysis to such techniques as latent growth curve models, models for categorical data, and structural equation models. Factor Analysis at 100 will appeal to graduate students and researchers in the behavioral, social, health, and biological sciences who use this technique in their research. A basic knowledge of factor analysis is required and a working knowledge of linear algebra is helpful.

The SAGE Handbook of Quantitative Methods in Psychology

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Publisher : SAGE
ISBN 13 : 144620667X
Total Pages : 801 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis The SAGE Handbook of Quantitative Methods in Psychology by : Roger E Millsap

Download or read book The SAGE Handbook of Quantitative Methods in Psychology written by Roger E Millsap and published by SAGE. This book was released on 2009-07-23 with total page 801 pages. Available in PDF, EPUB and Kindle. Book excerpt: `I often... wonder to myself whether the field needs another book, handbook, or encyclopedia on this topic. In this case I think that the answer is truly yes. The handbook is well focused on important issues in the field, and the chapters are written by recognized authorities in their fields. The book should appeal to anyone who wants an understanding of important topics that frequently go uncovered in graduate education in psychology′ - David C Howell, Professor Emeritus, University of Vermont Quantitative psychology is arguably one of the oldest disciplines within the field of psychology and nearly all psychologists are exposed to quantitative psychology in some form. While textbooks in statistics, research methods and psychological measurement exist, none offer a unified treatment of quantitative psychology. The SAGE Handbook of Quantitative Methods in Psychology does just that. Each chapter covers a methodological topic with equal attention paid to established theory and the challenges facing methodologists as they address new research questions using that particular methodology. The reader will come away from each chapter with a greater understanding of the methodology being addressed as well as an understanding of the directions for future developments within that methodological area. Drawing on a global scholarship, the Handbook is divided into seven parts: Part One: Design and Inference: addresses issues in the inference of causal relations from experimental and non-experimental research, along with the design of true experiments and quasi-experiments, and the problem of missing data due to various influences such as attrition or non-compliance. Part Two: Measurement Theory: begins with a chapter on classical test theory, followed by the common factor analysis model as a model for psychological measurement. The models for continuous latent variables in item-response theory are covered next, followed by a chapter on discrete latent variable models as represented in latent class analysis. Part Three: Scaling Methods: covers metric and non-metric scaling methods as developed in multidimensional scaling, followed by consideration of the scaling of discrete measures as found in dual scaling and correspondence analysis. Models for preference data such as those found in random utility theory are covered next. Part Four: Data Analysis: includes chapters on regression models, categorical data analysis, multilevel or hierarchical models, resampling methods, robust data analysis, meta-analysis, Bayesian data analysis, and cluster analysis. Part Five: Structural Equation Models: addresses topics in general structural equation modeling, nonlinear structural equation models, mixture models, and multilevel structural equation models. Part Six: Longitudinal Models: covers the analysis of longitudinal data via mixed modeling, time series analysis and event history analysis. Part Seven: Specialized Models: covers specific topics including the analysis of neuro-imaging data and functional data-analysis.

Interaction and Nonlinear Effects in Structural Equation Modeling

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Author :
Publisher : Routledge
ISBN 13 : 1351562630
Total Pages : 276 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Interaction and Nonlinear Effects in Structural Equation Modeling by : Randall E. Schumacker

Download or read book Interaction and Nonlinear Effects in Structural Equation Modeling written by Randall E. Schumacker and published by Routledge. This book was released on 2017-07-05 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides a comprehensive presentation of the various procedures currently available for testing interaction and nonlinear effects in structural equation modeling. By focusing on various software applications, the reader should quickly be able to incorporate one of the procedures into testing interaction or nonlinear effects in their own model. Although every attempt is made to keep mathematical details to a minimum, it is assumed that the reader has mastered the equivalent of a graduate-level multivariate statistics course which includes adequate coverage of structural equation modeling. This book will be of interest to researchers and practitioners in education and the social sciences.

Handbook of Latent Variable and Related Models

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Publisher : Elsevier
ISBN 13 : 0080471269
Total Pages : 458 pages
Book Rating : 4.0/5 (84 download)

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Book Synopsis Handbook of Latent Variable and Related Models by :

Download or read book Handbook of Latent Variable and Related Models written by and published by Elsevier. This book was released on 2011-08-11 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook covers latent variable models, which are a flexible class of models for modeling multivariate data to explore relationships among observed and latent variables. - Covers a wide class of important models - Models and statistical methods described provide tools for analyzing a wide spectrum of complicated data - Includes illustrative examples with real data sets from business, education, medicine, public health and sociology. - Demonstrates the use of a wide variety of statistical, computational, and mathematical techniques.

Causality

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Publisher : Cambridge University Press
ISBN 13 : 052189560X
Total Pages : 487 pages
Book Rating : 4.5/5 (218 download)

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Book Synopsis Causality by : Judea Pearl

Download or read book Causality written by Judea Pearl and published by Cambridge University Press. This book was released on 2009-09-14 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: Causality offers the first comprehensive coverage of causal analysis in many sciences, including recent advances using graphical methods. Pearl presents a unified account of the probabilistic, manipulative, counterfactual and structural approaches to causation, and devises simple mathematical tools for analyzing the relationships between causal connections, statistical associations, actions and observations. The book will open the way for including causal analysis in the standard curriculum of statistics, artificial intelligence ...

Psychometrics

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Publisher : Elsevier
ISBN 13 : 0444521038
Total Pages : 1191 pages
Book Rating : 4.4/5 (445 download)

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Book Synopsis Psychometrics by : C.R. Rao

Download or read book Psychometrics written by C.R. Rao and published by Elsevier. This book was released on 2007 with total page 1191 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, representing a compilation of authoritative reviews on a multitude of uses of statistics in epidemiology and medical statistics written by internationally renowned experts, is addressed to statisticians working in biomedical and epidemiological fields who use statistical and quantitative methods in their work. While the use of statistics in these fields has a long and rich history, explosive growth of science in general and clinical and epidemiological sciences in particular have gone through a see of change, spawning the development of new methods and innovative adaptations of standard methods. Since the literature is highly scattered, the Editors have undertaken this humble exercise to document a representative collection of topics of broad interest to diverse users. The volume spans a cross section of standard topics oriented toward users in the current evolving field, as well as special topics in much need which have more recent origins. This volume was prepared especially keeping the applied statisticians in mind, emphasizing applications-oriented methods and techniques, including references to appropriate software when relevant. The contributors are internationally renowned experts in their respective areas. This volume addresses emerging statistical challenges in epidemiological, biomedical, and pharmaceutical research. It features: methods for assessing Biomarkers, analysis of competing risks; clinical trials including sequential and group sequential, crossover designs, cluster randomized, and adaptive designs; and, structural equations modelling and longitudinal data analysis.

Internet Research Methods

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Publisher : SAGE
ISBN 13 : 1473944058
Total Pages : 233 pages
Book Rating : 4.4/5 (739 download)

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Book Synopsis Internet Research Methods by : Claire Hewson

Download or read book Internet Research Methods written by Claire Hewson and published by SAGE. This book was released on 2015-12-07 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The internet is a compelling tool for research, enabling efficient, cost-effective data collection and facilitating access to large samples and new populations. This book presents a state-of-the-art guide to the internet as a tool for conducting research in the social and behavioural sciences using qualitative, quantitative and mixed methods approaches. New to this edition: Fully re-written to reflect the emergence of Web 2.0 technologies Expanded coverage of web surveys for data collection Unobtrusive methods to harvest data from online archives and documents New practical tools and resources, where to find them, and how to keep up-to-date with new developments as they emerge New chapter on research ethics and discussion of ethical practicalities throughout Guiding the reader through the theoretical, ethical and practical issues of using the internet in research, this is an essential resource for researchers wishing to assess how the latest techniques, tools and methods in internet-mediated research may support and expand research in their own field.

The Nature of Leadership

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Publisher : SAGE
ISBN 13 : 1412980208
Total Pages : 609 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis The Nature of Leadership by : David V. Day

Download or read book The Nature of Leadership written by David V. Day and published by SAGE. This book was released on 2012 with total page 609 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a team of leading experts in leadership studies, The Nature of Leadership provides compelling answers to the most vexing questions surrounding leadership: Is leadership measurable? Are there traits that reliably distinguish leaders from nonleaders? Does the situation matter? Are there differences in women′s and men′s leadership styles? Is ethical leadership effective leadership? Are elements of leadership culturally bounded whereas other elements are universal? Does vision really matter? Can leadership be developed? The new volume includes 16 chapters divided into five parts: Introduction, Leadership: Science, Nature, and Nurture; The Major Schools of Leadership; Special Topics in Leadership; and Conclusion. Topical coverage within these parts include research methods, leader and leadership development, evolutionary and biological perspectives of leadership, individual differences, situational and contingency theories, transformational, charismatic, and shared leadership, followership, gender, identity, culture, and ethics.

The Dynamics and Evolution of Social Systems

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Publisher : Springer Science & Business Media
ISBN 13 : 9401595704
Total Pages : 297 pages
Book Rating : 4.4/5 (15 download)

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Book Synopsis The Dynamics and Evolution of Social Systems by : Jürgen Klüver

Download or read book The Dynamics and Evolution of Social Systems written by Jürgen Klüver and published by Springer Science & Business Media. This book was released on 2013-03-09 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: When I started with this book several years ago I originally intended to write an introduction to mathematical systems theory for social scientists. Yet the more I thought about systems theory on the one side and theoretical sociology on the other the more I became convinced that the classical mathematical tools are not very well suited for the problems of sociology. Then I became acquainted with the researches on complex systems by the Santa Fe Institute and in particular with cellular automata, Boolean networks and genetic algorithms. These mathematically very simple but extremely efficient tools are, in my opinion, very well appropriate for modeling social dynamics. Therefore I tried to reformulate several classical problems of theoretical sociology in terms of these formal systems and outline new possibilities for a mathematical sociology which is able to join immediately on the great traditions of theoretical sociology. The result is this book; whether I succeeded with it is of course up to the readers. As the readers will perceive, the book could not have been written by me alone but only by the joint labors of the computer group at the Interdisciplinary Center of Research in Higher Education at the University of Essen. The members of the group, Christina Stoica, Jom Schmidt and Ralph Kier, are named in several subchapters as co-authors. Yet even more important than their contributions to this book were the permanent discussions with them and their patience with my new and very speculative ideas. Many thanks.

Visualization and Verbalization of Data

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Publisher : CRC Press
ISBN 13 : 1466589809
Total Pages : 394 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Visualization and Verbalization of Data by : Jorg Blasius

Download or read book Visualization and Verbalization of Data written by Jorg Blasius and published by CRC Press. This book was released on 2014-04-10 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visualization and Verbalization of Data shows how correspondence analysis and related techniques enable the display of data in graphical form, which results in the verbalization of the structures in data. Renowned researchers in the field trace the history of these techniques and cover their current applications. The first part of the book explains the historical origins of correspondence analysis and associated methods. The second part concentrates on the contributions made by the school of Jean-Paul Benzécri and related movements, such as social space and geometric data analysis. Although these topics are viewed from a French perspective, the book makes them understandable to an international audience. Throughout the text, well-known experts illustrate the use of the methods in practice. Examples include the spatial visualization of multivariate data, cluster analysis in computer science, the transformation of a textual data set into numerical data, the use of quantitative and qualitative variables in multiple factor analysis, different possibilities of recoding data prior to visualization, and the application of duality diagram theory to the analysis of a contingency table.

The Structural Representation of Proximity Matrices with MATLAB

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Author :
Publisher : SIAM
ISBN 13 : 9780898718355
Total Pages : 230 pages
Book Rating : 4.7/5 (183 download)

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Book Synopsis The Structural Representation of Proximity Matrices with MATLAB by : Lawrence Hubert

Download or read book The Structural Representation of Proximity Matrices with MATLAB written by Lawrence Hubert and published by SIAM. This book was released on 2006-01-01 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Structural Representation of Proximity Matrices with MATLAB presents and demonstrates the use of functions (by way of M-files) within a MATLAB computational environment to effect a variety of structural representations for the proximity information that is assumed to be available on a set of objects. The representations included in the book have been developed primarily in the behavioral sciences and applied statistical literature (e.g., in psychometrics and classification), although interest in these topics now extends more widely to such fields as bioinformatics and chemometrics. Throughout the book, two kinds of proximity information are analyzed: one-mode and two-mode. One-mode proximity data are defined between the objects from a single set and are usually given in the form of a square symmetric matrix; two-mode proximity data are defined between the objects from two distinct sets and are given in the form of a rectangular matrix. In addition, there is typically the flexibility to allow the additive fitting of multiple structures to either the given one- or two-mode proximity information.

Exact Methods in the Study of Language and Text

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Author :
Publisher : Walter de Gruyter
ISBN 13 : 3110894211
Total Pages : 790 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Exact Methods in the Study of Language and Text by : Peter Grzybek

Download or read book Exact Methods in the Study of Language and Text written by Peter Grzybek and published by Walter de Gruyter. This book was released on 2011-12-22 with total page 790 pages. Available in PDF, EPUB and Kindle. Book excerpt: Founding Editor: Gabriel Altmann The series Quantitative Linguistics publishes books on all aspects of quantitative methods and models in linguistics, text analysis and related research fields. Specifically, the scope of the series covers the whole spectrum of theoretical and empirical research, ultimately striving for an exact mathematical formulation and empirical testing of hypotheses: observation and description of linguistic data, application of methods and models, discussion of methodological and epistemological issues, modelling of language and text phenomena.

Psychological Experiments on the Internet

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Author :
Publisher : Elsevier
ISBN 13 : 0080515371
Total Pages : 339 pages
Book Rating : 4.0/5 (85 download)

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Book Synopsis Psychological Experiments on the Internet by : Michael H. Birnbaum

Download or read book Psychological Experiments on the Internet written by Michael H. Birnbaum and published by Elsevier. This book was released on 2000-04-18 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Until recently, most psychological research was conducted using subject samples in close proximity to the investigators--namely university undergraduates. In recent years, however, it has become possible to test people from all over the world by placing experiments on the internet. The number of people using the internet for this purpose is likely to become the main venue for subject pools in coming years. As such, learning about experiments on the internet will be of vital interest to all research psychologists. Psychological Experiments on the Internet is divided into three sections. Section I discusses the history of web experimentation, as well as the advantages, disadvantages, and validity of web-based psychological research. Section II discusses examples of web-based experiments on individual differences and cross-cultural studies. Section III provides readers with the necessary information and techniques for utilizing the internet in their own research designs. Innovative topic that will capture the imagination of many readers Includes examples of actual web based experiments

Modeling Decisions for Artificial Intelligence

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Publisher : Springer
ISBN 13 : 3540277749
Total Pages : 340 pages
Book Rating : 4.5/5 (42 download)

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Book Synopsis Modeling Decisions for Artificial Intelligence by : Vicenc Torra

Download or read book Modeling Decisions for Artificial Intelligence written by Vicenc Torra and published by Springer. This book was released on 2004-07-16 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the First International Conference on Modeling Decisions for Artificial Intelligence, MDAI 2004, held in Barcelona, Spain in August 2004. The 26 revised full papers presented together with 4 invited papers were carefully reviewed and selected from 53 submissions. The papers are devoted to topics like models for information fusion, aggregation operators, model selection, fuzzy integrals, fuzzy sets, fuzzy multisets, neural learning, rule-based classification systems, fuzzy association rules, algorithmic learning, diagnosis, text categorization, unsupervised aggregation, the Choquet integral, group decision making, preference relations, vague knowledge processing, etc.

Tools and Techniques for Social Science Simulation

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Publisher : Springer Science & Business Media
ISBN 13 : 3642517447
Total Pages : 388 pages
Book Rating : 4.6/5 (425 download)

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Book Synopsis Tools and Techniques for Social Science Simulation by : Ramzi Suleiman

Download or read book Tools and Techniques for Social Science Simulation written by Ramzi Suleiman and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: The use of computer simulations to study social phenomena has grown rapidly during the last few years. Many social scientists from the fields of economics, sociology, psychology and other disciplines now use computer simulations to study a wide range of social phenomena. The availability of powerful personal computers, the development of multidisciplinary approaches and the use of artificial intelligence models have all contributed to this development. The benefits of using computer simulations in the social sciences are obvious. This holds true for the use of simulations as tools for theory building and for its implementation as a tool for sensitivity analysis and parameter optimization in application-oriented models. In both, simulation provides powerful tools for the study of complex social systems, especially for dynamic and multi-agent social systems in which mathematical tractability is often impossible. The graphical display of simulation output renders it user friendly to many social scientists that lack sufficient familiarity with the language of mathematics. The present volume aims to contribute in four directions: (1) To examine theoretical and methodological issues related to the application of simulations in the social sciences. By this we wish to promote the objective of designing a unified, user-friendly, simulation toolkit which could be applied to diverse social problems. While no claim is made that this objective has been met, the theoretical issues treated in Part 1 of this volume are a contribution towards this objective.

COMPSTAT

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Publisher : Springer Science & Business Media
ISBN 13 : 3642576788
Total Pages : 544 pages
Book Rating : 4.6/5 (425 download)

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Book Synopsis COMPSTAT by : Jelke G. Bethlehem

Download or read book COMPSTAT written by Jelke G. Bethlehem and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Volume contains the Keynote, Invited and Full Contributed papers presented at COMPSTAT 2000. A companion volume (Jansen & Bethlehem, 2000) contains papers describing the Short Communications and Posters. COMPST AT is a one week conference held every two years under the auspices of the International Association of Statistical Computing, a section of the International Statistical Institute. COMPST AT 2000 is jointly organised by the Department of Methodology and Statistics of the Faculty of Social Sciences of Utrecht University, and Statistics Netherlands. It is taking place from 21-25 August 2000 at Utrecht University. Previous COMPSTATs (from 1974-1998) were in Vienna, Berlin, Leiden, Edinburgh, Toulouse, Prague, Rome, Copenhagen, Dubrovnik, Neuchatel, Vienna, Barcelona and Bristol. The conference is the main European forum for developments at the interface between statistics and computing. This was encapsulated as follows on the COMPST A T 2000 homepage http://neon. vb.cbs.nlIrsml compstat. Statistical computing provides the link between statistical theory and applied statistics. As at previous COMPSTATs, the scientific programme will range over all aspects of this link, from the development and implementation of new statistical ideas through to user experiences and software evaluation. The programme should appeal to anyone working in statistics and using computers, whether in universities, industrial companies, research institutes or as software developers. At COMPST AT 2000 there is a special interest in the interplay with official statistics. This is evident from papers in the area of computerised data collection, survey methodology, treatment of missing data, and the like.