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Serviceology For Designing The Future
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Book Synopsis Serviceology for Designing the Future by : Takashi Maeno
Download or read book Serviceology for Designing the Future written by Takashi Maeno and published by Springer. This book was released on 2016-09-18 with total page 603 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
Book Synopsis Human-Centered Services Computing for Smart Cities by : Yohei Murakami
Download or read book Human-Centered Services Computing for Smart Cities written by Yohei Murakami and published by Springer Nature. This book was released on with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Massively Multi-Agent Systems II by : Donghui Lin
Download or read book Massively Multi-Agent Systems II written by Donghui Lin and published by Springer. This book was released on 2019-05-18 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains revised selected and invited papers presented at the International Workshop on Massively Multi-Agent Systems, MMAS 2018, held in Stockholm, Sweden, in July 2018. The 7 revised full papers presented were carefully reviewed and selected for inclusion in this volume. Also included are 3 post-workshop papers. The papers discuss enabling technologies, new architectures, promising applications, and challenges of massively multi-agent systems in the era of IoT. They are organized in the following topical sections: multi-agent systems and Internet of Things; architectures for massively multi-agent systems; and applications of massively multi-agent systems.
Book Synopsis Serviceology for Services by : Takeshi Takenaka
Download or read book Serviceology for Services written by Takeshi Takenaka and published by Springer Nature. This book was released on 2020-02-19 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Book Synopsis Design for Services by : Anna Meroni
Download or read book Design for Services written by Anna Meroni and published by CRC Press. This book was released on 2016-04-08 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Book Synopsis Servitization Strategy and Managerial Control by : Anna Pistoni
Download or read book Servitization Strategy and Managerial Control written by Anna Pistoni and published by Emerald Group Publishing. This book was released on 2017-11-29 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. The book can represent a useful tool for companies interested developing successful servitization strategies.
Book Synopsis Designing for Service by : Daniela Sangiorgi
Download or read book Designing for Service written by Daniela Sangiorgi and published by Bloomsbury Publishing. This book was released on 2017-02-23 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
Book Synopsis Serviceology for Smart Service System by : Yuriko Sawatani
Download or read book Serviceology for Smart Service System written by Yuriko Sawatani and published by Springer. This book was released on 2016-10-05 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
Book Synopsis Serviceology for Services by : Masaaki Mochimaru
Download or read book Serviceology for Services written by Masaaki Mochimaru and published by Springer. This book was released on 2014-05-16 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.
Book Synopsis Service Engineering for Gastronomic Sciences by : Takeshi Shimmura
Download or read book Service Engineering for Gastronomic Sciences written by Takeshi Shimmura and published by Springer Nature. This book was released on 2020-06-23 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering book on food study pursues an interdisciplinary approach to service science and the service engineering field. Further, it highlights a range of experiments conducted at actual business sites to verify the effectiveness of the proposed methodologies and theories. In modern society, food study has become more complex, as it involves multiple fields of science. For instance, a long-lived society entails a number of problems for human beings. A balanced intake of nutrients is important for a healthy life, but in many cases, healthy food is not the most enjoyable. As such, it is important for the food industry to provide foods that are both tasty and wholesome, based on the sciences of gastronomy and nutrition. Conventional food study proceeds along the lines of a specific field such as nutrition, agriculture, or gastronomy, though it should be conducted in an interdisciplinary manner. This book covers multifaceted research on food study to respond to today’s societal demands, based mainly on the natural and social sciences. It addresses a wide range of topics, including: food production management using mathematical modeling, operations research, and production engineering; evaluation of food products based on big data analysis; psychological experiments and ethnography; food products based on consumer behavior; organoleptic assessment and health improvement; design of physical dining environments using virtual reality, pedestrian debt recognition (human indoor position measuring), and observation of behavior. Reporting on and assessing many studies conducted at actual business locations, the book offers a unique and highly practical resource.
Book Synopsis Advances in Engineering and Information Science Toward Smart City and Beyond by : Ryoichi Shinkuma
Download or read book Advances in Engineering and Information Science Toward Smart City and Beyond written by Ryoichi Shinkuma and published by Springer Nature. This book was released on 2023-05-24 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents advances on the state of the art in smart cities systems and applications based on the proof of concept and prototyping for smart cities in an interdisciplinary context of engineering and information sciences. Smart cities have emerged as highly complex technological endeavors that combine knowledge and technology from many disciplines ranging from information sciences to engineering. Due to their complex nature, the modeling, development, and prototyping of applications in smart cities present a myriad of challenges, including technical, economic, and social ones, across application subdomains such as smart transportation, social welfare, tourism, and smart industry. It becomes difficult or sometimes impossible to provide a solution for such potential research issues and challenges from a traditional disciplinary-approach only; to tackle such research issues and to make the paradigm of smart cities a reality, interdisciplinary approaches are deemed necessary. Readers, developers, practitioners, and policy-makers in the field find in the book insights, experiences, findings, and perspectives on smart cities applications with an emphasis on real-life prototyping, beyond the confines of laboratory experiments.
Book Synopsis Serviceology for Services by : Yoshinori Hara
Download or read book Serviceology for Services written by Yoshinori Hara and published by Springer. This book was released on 2017-06-30 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Book Synopsis Service Design Capabilities by : Nicola Morelli
Download or read book Service Design Capabilities written by Nicola Morelli and published by Springer Nature. This book was released on 2020-08-27 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
Book Synopsis Service Design and Delivery by : Toshiaki Kurokawa
Download or read book Service Design and Delivery written by Toshiaki Kurokawa and published by Business Expert Press. This book was released on 2015-08-10 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. The book will cover topics such as mindset and preparation for service design as well as prototyping and testing the service design. Introduction on design thinking is discussed and design thinking toolkits are provided - a useful tool for the reader to implement. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail.
Book Synopsis This is Service Design Thinking by : Marc Stickdorn
Download or read book This is Service Design Thinking written by Marc Stickdorn and published by John Wiley & Sons. This book was released on 2012-01-11 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design. This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principles Tools: describing a variety of tools and methods used in Service Design Thinking Cases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper—capturing different stakeholder concerns: e.g. customers, front-line staff and management.
Book Synopsis Essentials of Service Design by : Scott E. Sampson
Download or read book Essentials of Service Design written by Scott E. Sampson and published by . This book was released on 2012 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: THIS IS THE OLD 2nd EDITION. YOU SHOULD INSTEAD ORDER THE NEW EDITION. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategic repositioning of process elements. This book shows how firms can optimally design service operations to achieve value objectives. Firms that use this tool will be able to deliver exceptional service at lower costs than competing firms.
Download or read book Service Design written by Andy Polaine and published by Rosenfeld Media. This book was released on 2013-03-13 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
