At Your Service?

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Publisher : World Bank Publications
ISBN 13 : 1464817103
Total Pages : 364 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis At Your Service? by : Gaurav Nayyar

Download or read book At Your Service? written by Gaurav Nayyar and published by World Bank Publications. This book was released on 2021-10-18 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.

Faith-Rooted Organizing

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Publisher : InterVarsity Press
ISBN 13 : 0830864695
Total Pages : 212 pages
Book Rating : 4.8/5 (38 download)

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Book Synopsis Faith-Rooted Organizing by : Rev. Alexia Salvatierra

Download or read book Faith-Rooted Organizing written by Rev. Alexia Salvatierra and published by InterVarsity Press. This book was released on 2013-12-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the 1930s, organizing movements for social justice in the U.S. have largely been built on secular assumptions. But what if Christians were to shape their organizing around the implications of the truth that God is real and Jesus is risen? Reverend Alexia Salvatierra and theologian Peter Heltzel propose a model of organizing that arises from their Christian convictions, with implications for all faiths.

This Is Service Design Doing

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1156 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

The World of Customer Service

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Publisher : South Western Educational Publishing
ISBN 13 : 9780538726689
Total Pages : 244 pages
Book Rating : 4.7/5 (266 download)

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Book Synopsis The World of Customer Service by : Pattie Odgers

Download or read book The World of Customer Service written by Pattie Odgers and published by South Western Educational Publishing. This book was released on 2004 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

The World's Civil Service

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Publisher :
ISBN 13 :
Total Pages : 638 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis The World's Civil Service by : Francis Reginald Scott

Download or read book The World's Civil Service written by Francis Reginald Scott and published by . This book was released on 1954 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt:

A. A. in Prison

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Publisher :
ISBN 13 : 9781893007963
Total Pages : 108 pages
Book Rating : 4.0/5 (79 download)

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Book Synopsis A. A. in Prison by : Alcoholics Anonymous

Download or read book A. A. in Prison written by Alcoholics Anonymous and published by . This book was released on 2007 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The personal stories of prison inmates who are recovering alcoholics.

The Seamless Life

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Publisher : InterVarsity Press
ISBN 13 : 0830848215
Total Pages : 142 pages
Book Rating : 4.8/5 (38 download)

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Book Synopsis The Seamless Life by : Steven Garber

Download or read book The Seamless Life written by Steven Garber and published by InterVarsity Press. This book was released on 2020-01-14 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if we began to see all we are and all we do—our work, play, relationships, worship, and loves—as significant to God? In these essays Steven Garber helps us discover the seamless life where there is no chasm between heaven and earth and we understand the coherence of our lives and God's work in the world.

Change the World with Service Learning

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Publisher : R&L Education
ISBN 13 : 1607096978
Total Pages : 125 pages
Book Rating : 4.6/5 (7 download)

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Book Synopsis Change the World with Service Learning by : Katy Farber

Download or read book Change the World with Service Learning written by Katy Farber and published by R&L Education. This book was released on 2011-01-16 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change the World with Service Learning is clear, direct and easy to use, and was designed for busy teachers integrating Service Learning into their existing curriculum. This book guides teachers from all content areas and grade levels to create outstanding Service Learning projects with students like no other book does. Change the World with Service Learning is a no-fluff, step-by-step, teacher-to-teacher description of how to create, plan, teach, and celebrate Service Learning projects that meet and exceed local, district, and national curricular expectations.

Digital Customer Service

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Publisher : John Wiley & Sons
ISBN 13 : 1119841909
Total Pages : 262 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Digital Customer Service by : Rick DeLisi

Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

The Practical Guide To World-Class IT Service Management

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Author :
Publisher : Outskirts Press
ISBN 13 : 057818897X
Total Pages : 459 pages
Book Rating : 4.5/5 (781 download)

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Book Synopsis The Practical Guide To World-Class IT Service Management by : Kevin J. Smith

Download or read book The Practical Guide To World-Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

World Class IT Service Delivery

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Publisher : BCS, The Chartered Institute
ISBN 13 : 1906124574
Total Pages : 184 pages
Book Rating : 4.9/5 (61 download)

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Book Synopsis World Class IT Service Delivery by : Peter Wheatcroft

Download or read book World Class IT Service Delivery written by Peter Wheatcroft and published by BCS, The Chartered Institute. This book was released on 2007 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.

Service with Character

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Publisher :
ISBN 13 : 9781941500057
Total Pages : 274 pages
Book Rating : 4.5/5 ( download)

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Book Synopsis Service with Character by : David Lesjak

Download or read book Service with Character written by David Lesjak and published by . This book was released on 2014-06-01 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: DISNEY GOES TO WAR World War II had a profound impact on Walt Disney and his Studio. When the Nazi juggernaut rolled across Europe, theater doors were shuttered causing Disney's ledger to turn from black to red. Prewar, Disney films were distributed to 55 countries. By 1944, the majority of the company's revenue was being generated by just three countries. Disney adapted by having his Studio declared a war plant. Government work sustained the Studio for the war's duration, and Walt Disney, ever the patriot, offered his services at cost or for free. The classic fairy tales were quickly replaced with military training films, and propaganda films the Studio's Publicity Department labeled "psychological productions". Disney characters also pitched in on the home front. Mickey and the rest of the gang promoted war bonds, savings stamps, rationing, victory gardens, and salvage campaigns. And as new fighting units were formed, Disney artists fulfilled 1,200 requests for combat insignia sent in by servicemen looking for a familiar reminder of life back home. Service With Character explores this fascinating history of the Disney Studios. As one newspaper writer reported: "How fortunate America is to have Walt [Disney] on the job today. He's a...genius for whom the Axis would gladly give a dozen crack divisions."

BBC World Service

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Publisher : Springer Nature
ISBN 13 : 1137318554
Total Pages : 344 pages
Book Rating : 4.1/5 (373 download)

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Book Synopsis BBC World Service by : Gordon Johnston

Download or read book BBC World Service written by Gordon Johnston and published by Springer Nature. This book was released on 2019-11-14 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first full-length history of the BBC World Service: from its interwar launch as short-wave radio broadcasts for the British Empire, to its twenty-first-century incarnation as the multi-media global platform of the British Broadcasting Corporation. The book provides insights into the BBC’s working relationship with the Foreign Office, the early years of the Empire Service, and the role of the BBC during the Second World War. In following the voice of the BBC through the Cold War and the contraction of the British empire, the book argues that debates about the work and purposes of the World Service have always involved deliberations about the future of the UK and its place in the world. In current times, these debates have been shaped by the British government’s commitment to leave the European Union and the centrifugal currents in British politics which in the longer term threaten the integrity of the United Kingdom. Through a detailed exploration of its past, the book poses questions about the World Service’s possible future and argues that, for the BBC, the question is not only what it means to be a global broadcaster as we enter the third decade of the twenty-first century, but what it means to be a national broadcaster in a divided kingdom.

The Silent Service in World War II

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Publisher : Casemate
ISBN 13 : 1612001378
Total Pages : 320 pages
Book Rating : 4.6/5 (12 download)

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Book Synopsis The Silent Service in World War II by : Edward Monroe-Jones

Download or read book The Silent Service in World War II written by Edward Monroe-Jones and published by Casemate. This book was released on 2012-12-07 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the naval battle of Guadalcanal to rescuing George Bush Sr. in the Pacific, here are the stories of US submariners in WWII. The Silent Service in World War II tells the story of America’s intrepid submarine warriors in the words of the men who served and fought in the Pacific against Japan. When Pearl Harbor was attacked in 1941, the enemy had already deployed naval forces, but the United States was soon able to match them. By 1943, new Gato-class submarines were making a difference, carrying the war not just to the Japanese Imperial Navy, but to the vital merchant fleet that transported essential resources to the island country. Starting with the American victory at Guadalcanal, US submarine forces began to constrict the Japanese sea lanes. Operating independently and in wolfpacks, they attacked convoys operating beyond the range of American airpower, making daring forays even into Japanese home waters. Taking on Japanese warships, as well as rescuing downed airmen—including the grateful first President Bush—US submarines made an enormous contribution to our war against Japan. Aside from enemy action, the sea itself could be an extremely hostile environment—as many of these stories attest. From early war patrols in obsolescent, unreliable S-boats to modern fleet submarines roving the Pacific, the forty-six stories in this anthology offer a full understanding of life as a US Navy submariner in combat.

Twelve Concepts for World Service

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Publisher :
ISBN 13 :
Total Pages : 80 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Twelve Concepts for World Service by : Bill W.

Download or read book Twelve Concepts for World Service written by Bill W. and published by . This book was released on 1962 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Secret Service

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Publisher : Hardie Grant Publishing
ISBN 13 : 1787132056
Total Pages : 263 pages
Book Rating : 4.7/5 (871 download)

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Book Synopsis Secret Service by : Fred Sirieix

Download or read book Secret Service written by Fred Sirieix and published by Hardie Grant Publishing. This book was released on 2017-10-19 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: WITH A FOREWORD BY MICHEL ROUX JR A great restaurant is as much about the service as the food. It’s about the smile when you arrive, the way you’re seated at your table, the glass of your favourite wine appearing as if by magic. Nothing is too much trouble. The art of perfect service may seem& effortless but what’s really going on behind the scenes...? From belligerent Michelin-starred chefs to Bollinger-swigging managers, Britain’s best-known, best-loved maitre d’ is here to lift the lid on life behind the scenes of the world’s best restaurants. With over 25 years’ experience of charming guests, Fred Siriex has seen and heard it all, and as always, he’s here to help. In Secret Service Fred shares his hilarious and hair-raising tales of life front-of-house, divulging his philosophy about how to ensure a first-class restaurant experience, and showing who’s ultimately in control in the dining room. Pull up a chair, settle in and prepare for the juiciest meal of your life as Fred reveals the highs, the lows and the keys to life on the other side of the table, all in his own inimitable style.

Gospel Principles

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Publisher : The Church of Jesus Christ of Latter-day Saints
ISBN 13 : 1465101276
Total Pages : 298 pages
Book Rating : 4.4/5 (651 download)

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Book Synopsis Gospel Principles by : The Church of Jesus Christ of Latter-Day Saints

Download or read book Gospel Principles written by The Church of Jesus Christ of Latter-Day Saints and published by The Church of Jesus Christ of Latter-day Saints. This book was released on 1997 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Study Guide and a Teacher’s Manual Gospel Principles was written both as a personal study guide and as a teacher’s manual. As you study it, seeking the Spirit of the Lord, you can grow in your understanding and testimony of God the Father, Jesus Christand His Atonement, and the Restoration of the gospel. You can find answers to life’s questions, gain an assurance of your purpose and self-worth, and face personal and family challenges with faith.