Service Quality A Complete Guide 2020 Edition

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Registries for Evaluating Patient Outcomes

Author : Agency for Healthcare Research and Quality/AHRQ
Publisher : Government Printing Office
ISBN 13 : 1587634333
Total Pages : 385 pages
Book Rating : 4.5/5 (876 download)

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Book Synopsis Registries for Evaluating Patient Outcomes by : Agency for Healthcare Research and Quality/AHRQ

Download or read book Registries for Evaluating Patient Outcomes written by Agency for Healthcare Research and Quality/AHRQ and published by Government Printing Office. This book was released on 2014-04-01 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: This User’s Guide is intended to support the design, implementation, analysis, interpretation, and quality evaluation of registries created to increase understanding of patient outcomes. For the purposes of this guide, a patient registry is an organized system that uses observational study methods to collect uniform data (clinical and other) to evaluate specified outcomes for a population defined by a particular disease, condition, or exposure, and that serves one or more predetermined scientific, clinical, or policy purposes. A registry database is a file (or files) derived from the registry. Although registries can serve many purposes, this guide focuses on registries created for one or more of the following purposes: to describe the natural history of disease, to determine clinical effectiveness or cost-effectiveness of health care products and services, to measure or monitor safety and harm, and/or to measure quality of care. Registries are classified according to how their populations are defined. For example, product registries include patients who have been exposed to biopharmaceutical products or medical devices. Health services registries consist of patients who have had a common procedure, clinical encounter, or hospitalization. Disease or condition registries are defined by patients having the same diagnosis, such as cystic fibrosis or heart failure. The User’s Guide was created by researchers affiliated with AHRQ’s Effective Health Care Program, particularly those who participated in AHRQ’s DEcIDE (Developing Evidence to Inform Decisions About Effectiveness) program. Chapters were subject to multiple internal and external independent reviews.

Complete Guide to Human Resources and the Law, 2020 Edition

Author : Shilling
Publisher : Wolters Kluwer
ISBN 13 : 1543811140
Total Pages : 1878 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis Complete Guide to Human Resources and the Law, 2020 Edition by : Shilling

Download or read book Complete Guide to Human Resources and the Law, 2020 Edition written by Shilling and published by Wolters Kluwer. This book was released on 2019-08-23 with total page 1878 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454899945

A Complete Guide to Quality in Small-Scale Wine Making

Author : John Anthony Considine
Publisher : Academic Press
ISBN 13 : 0124079172
Total Pages : 227 pages
Book Rating : 4.1/5 (24 download)

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Book Synopsis A Complete Guide to Quality in Small-Scale Wine Making by : John Anthony Considine

Download or read book A Complete Guide to Quality in Small-Scale Wine Making written by John Anthony Considine and published by Academic Press. This book was released on 2013-11-21 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the wine industry has experienced a period of rapid global expansion, there is a renewed emphasis on quality and consistency even within the small winery industry. Written for the small production program, A Complete Guide to Quality in Small-Scale Wine Making is for the novice to intermediate level winemaker seeking foundational information in chemistry and sensory science as they relate to wine quality at a technical level. Drawing from personal experience as well as scientific literature, this book introduces the core concepts of winemaking before delving into methods and analysis to provide practical insights into creating and maintaining quality in the wine product. - Understand the chemistry and sensory science at the foundation of quality wines - Explore real-world examples of key analysis and application of concepts - Practice methods and exercises for hands-on experience

Dietary Guidelines for Americans 2015-2020

Author : HHS, Office of Disease Prevention and Health Promotion (U.S.)
Publisher : Government Printing Office
ISBN 13 : 0160934656
Total Pages : 195 pages
Book Rating : 4.1/5 (69 download)

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Book Synopsis Dietary Guidelines for Americans 2015-2020 by : HHS, Office of Disease Prevention and Health Promotion (U.S.)

Download or read book Dietary Guidelines for Americans 2015-2020 written by HHS, Office of Disease Prevention and Health Promotion (U.S.) and published by Government Printing Office. This book was released on 2015-12-31 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn more about how health nutrition experts can help you make the correct food choices for a healthy lifestyle The eighth edition of the Dietary Guidelines is designed for professionals to help all individuals, ages 2 years-old and above, and their families to consume a healthy, nutritionally adequate diet. The 2015-2020 edition provides five overarching Guidelines that encourage: healthy eating patterns recognize that individuals will need to make shifts in their food and beverage choices to achieve a healthy pattern acknowledge that all segments of our society have a role to play in supporting healthy choices provides a healthy framework in which individuals can enjoy foods that meet their personal, cultural and traditional preferences within their food budget This guidance can help you choose a healthy diet and focus on preventing the diet-related chronic diseases that continue to impact American populations. It is also intended to help you to improve and maintain overall health for disease prevention. **NOTE: This printed edition contains a minor typographical error within the Appendix. The Errata Sheet describing the errors can be found by clicking here. This same errata sheet can be used for the digital formats of this product available for free. Health professionals, including physicians, nutritionists, dietary counselors, nurses, hospitality meal planners, health policymakers, and beneficiaries of the USDA National School Lunch and School Breakfast program and their administrators may find these guidelines most useful. American consumers can also use this information to help make helathy food choices for themselves and their families.

Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition

Author : Joseph A. Defeo
Publisher : McGraw-Hill Education
ISBN 13 : 9781259643613
Total Pages : 0 pages
Book Rating : 4.6/5 (436 download)

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Book Synopsis Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition by : Joseph A. Defeo

Download or read book Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition written by Joseph A. Defeo and published by McGraw-Hill Education. This book was released on 2016-11-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The cornerstone text on quality management and performance excellence – thoroughly revised to reflect the latest challenges and developments The “body of knowledge” for the science of quality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meet the ever-changing needs of today’s business and quality professionals. Under the guidance of a team of top experts, this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization, industry, or country. Juran’s Quality Handbook, Seventh Edition provides you with a complete roadmap for the discipline -- clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages, you will find A-Z coverage – from key concepts, methods, research, and tools to practical applications on the job. Here’s why this is the best edition yet: • Updated chapters on Lean, Six Sigma and the Shingo Prize • NEW chapters on Risk Management and Building a Quality Management System • NEW material on the history of quality management • All ISO and other regulatory standards have been updated • NEW statistical tables, charts, and data • Examples and case studies throughout demonstrate how others have applied the methods and tools discussed in real-world situations

Guide to Quality Control

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (471 download)

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Book Synopsis Guide to Quality Control by :

Download or read book Guide to Quality Control written by and published by . This book was released on 1984 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

GMAT Official Guide 2020

Author : GMAC (Graduate Management Admission Council)
Publisher : John Wiley & Sons
ISBN 13 : 1119576067
Total Pages : 995 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis GMAT Official Guide 2020 by : GMAC (Graduate Management Admission Council)

Download or read book GMAT Official Guide 2020 written by GMAC (Graduate Management Admission Council) and published by John Wiley & Sons. This book was released on 2019-05-07 with total page 995 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you still unprepared for the GMAT? Catch up with the Official Guide. GMAT Official Guide 2021 is the only study guide written by the Graduate Management Admission Council, the makers of the GMAT exam. Get a competitive edge by studying the guide's 950+ questions. The questions are arranged from simplest to hardest, so you'll be able to consistently increase your knowledge as you fly through the guide. Access online the 950 questions in the book (plus an additional 150 online only questions!) complete with detailed answer keys and strategies direct from the makers of the GMAT. You can even use the mobile app to study while you’re at work or school. It's easy to work seamlessly between all of your devices! GMAT Official Guide 2021 comes with: Detailed descriptions of the GMAT’s format and content Comprehensive strategies for performing well on the GMAT Online flashcards to help you retain what you read Complete grammar and quantitative reviews Actual GMAT essay topics along with sample responses and scoring info

Data Governance

Author : Dimitrios Sargiotis
Publisher : Springer Nature
ISBN 13 : 3031672682
Total Pages : 553 pages
Book Rating : 4.0/5 (316 download)

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Book Synopsis Data Governance by : Dimitrios Sargiotis

Download or read book Data Governance written by Dimitrios Sargiotis and published by Springer Nature. This book was released on with total page 553 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Handbook of Quality Management 2e (Pb)

Author : Thomas Pyzdek
Publisher : McGraw-Hill Companies
ISBN 13 : 9781265829230
Total Pages : 0 pages
Book Rating : 4.8/5 (292 download)

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Book Synopsis The Handbook of Quality Management 2e (Pb) by : Thomas Pyzdek

Download or read book The Handbook of Quality Management 2e (Pb) written by Thomas Pyzdek and published by McGraw-Hill Companies. This book was released on 2023-06-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems Organizational structures The quality function Approaches to quality Customer-focused organizations Integrated planning Strategic planning Understanding customer expectations and needs Benchmarking Organizational assessment Process control Quantifying process variation Quality audits Supply chain management Continuous improvement Effective change management Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches Management of human resources Motivation theories and principles Management styles Resource requirements to manage the quality function Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments Discusses controls such as statistical process control, audits, and supply chain management Explains the stages of continuous improvement Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others

Mobility-as-a-Service

Author : Malte Ackermann
Publisher : Springer Nature
ISBN 13 : 3030755908
Total Pages : 135 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Mobility-as-a-Service by : Malte Ackermann

Download or read book Mobility-as-a-Service written by Malte Ackermann and published by Springer Nature. This book was released on 2021-07-05 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of mobility-as-a-service and the disruption of the automotive industry are both overlapping and fuelled by the same developments and thus raise a very fundamental question: are we at peak car? Based on the author’s extensive field research, academic study, and professional experience, this book explores this very question as well as the underlying social, economic, generational, and regulatory changes that lead to a new mobility regime. Through rich descriptions of established OEMs and mobility start-ups, it discusses the current forms of mobility and the promise of autonomous technology. It further explores the strategic dimension of these developments so as to navigate and succeed within the disruptive and ever-changing environment of mobility services.

A Complete Guide to Energy Savings in a Domestic Household

Author : C. B. Hotnoga
Publisher : C. B. Hotnoga
ISBN 13 :
Total Pages : 80 pages
Book Rating : 4./5 ( download)

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Book Synopsis A Complete Guide to Energy Savings in a Domestic Household by : C. B. Hotnoga

Download or read book A Complete Guide to Energy Savings in a Domestic Household written by C. B. Hotnoga and published by C. B. Hotnoga. This book was released on 2020-01-07 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Any household can lead exactly the same lifestyles whilst cutting down at least 25% on energy and water expenses, and helping the Environment at the same time. Part of Project “CHALLENGE” For the Future A better approach to energy savings Greener behaviours in modern day lifestyles Planning, ahead of changing Cutting down on natural resources used Reducing pollution Fighting climate change Making BIG SAVINGS on that energy bill Project “CHALLENGE” includes: Domestic households Small sized commercial premises Medium commercial businesses Medium and large commercial businesses with high energy demands Industrial premises

Mastering Simulation, Second Edition

Author : Janice C. Palaganas
Publisher : Sigma Theta Tau
ISBN 13 : 1948057336
Total Pages : 354 pages
Book Rating : 4.9/5 (48 download)

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Book Synopsis Mastering Simulation, Second Edition by : Janice C. Palaganas

Download or read book Mastering Simulation, Second Edition written by Janice C. Palaganas and published by Sigma Theta Tau. This book was released on 2020-06-16 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simulation can be a valuable tool in academic or clinical settings, but technology changes quickly, and faculty, students, and clinicians need to know how to respond. Understanding simulation scenarios and environments is essential when designing and implementing effective programs for interdisciplinary learners. In this fully revised second edition of Mastering Simulation, nationally known experts Janice Palaganas, Beth Ulrich, and Beth Mancini guide students and practitioners in developing clinical competencies and provide a solid foundation for improving patient outcomes. Coverage includes: · Creating simulation scenarios and improving learner performance · Designing program evaluations and managing risk and quality improvement · Developing interprofessional programs and designing research using simulation

Social Work Licensing Bachelors Exam Guide

Author : Dawn Apgar, PhD, LSW, ACSW
Publisher : Springer Publishing Company
ISBN 13 : 0826185657
Total Pages : 431 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Social Work Licensing Bachelors Exam Guide by : Dawn Apgar, PhD, LSW, ACSW

Download or read book Social Work Licensing Bachelors Exam Guide written by Dawn Apgar, PhD, LSW, ACSW and published by Springer Publishing Company. This book was released on 2020-10-20 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features improved ASWB exam prep strategies, expanded analysis of exam content, and proven test-taking tips! The third edition of the bestselling acclaimed exam guide for the ASWB Social Work Bachelors Exam has been thoroughly updated to reflect current practice and core knowledge tested on the exam. Recognized for its unique test-taking tips and strategies, Dawn Apgar’s complete review of the Knowledge Skills and Abilities (KSAs) across the core social work content areas helps readers discover gaps in their knowledge so they can identify strengths and target weak areas. Included with every print purchase is a bonus 170-question practice test that mirrors the actual exam in length and structure, plus explains correct answers. KSAs are identified for each question so test-takers can easily locate relevant source material for further study. Dawn Apgar’s guide for the Social Work Licensing Bachelors Exam is the best test-taking package available, ensuring success by providing invaluable tips on how to parse the questions, overcome test anxiety, avoid common pitfalls, and assess your own learning style - all of which help to foster exam confidence. The new updated third edition not only reflects the 2018 test blueprint, but is significantly revised and reformatted to help test-takers pass the exam on the first try. Revised content includes content on racial/cultural groups, NASW Code of Ethics, including the ethical use of technology, and gender diversity. New to the Third Edition: How to Use This Guide - brand new chapter focused on how the book’s content structure links to the ASWB blueprint and how to use for more efficient study Examination Overview - expanded discussion and analysis of exam content Exam Preparation Strategies - new content focused on essential strategies for success, how to deal with test anxiety, and how to maximize content retention based on learning styles Test Taking Tips - a favorite with test takers, this feature has been updated to be more even more helpful New Content - revised content on race, ethnicity, and culture, and macro practice Key Features: Authoritative - developed and written by a renowned social work educator who has helped thousands of test takers pass the exam through her workshops and books Blueprints - provides a thorough content review of the ASWB exam core content areas, perfectly weighted to match licensing blueprints Self-assessment - begins with a self-assessment to help identify areas of strength and weakness Practice Test - includes a 170-question full practice test mirroring the actual exam with detailed explanations of correct answers Complete Learning Package - purchase includes access to fully interactive Q&A to help identify strengths and weaknesses

Telecom Extreme Transformation

Author : Kaveh Hushyar
Publisher : CRC Press
ISBN 13 : 1000404684
Total Pages : 250 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Telecom Extreme Transformation by : Kaveh Hushyar

Download or read book Telecom Extreme Transformation written by Kaveh Hushyar and published by CRC Press. This book was released on 2021-07-28 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: The extreme transformation from a traditional Communication Service Provider (CSP) to a Digital Service Provider (DSP) status is covered in this book, specifically: Redefinition of the offerings of "connectivity services" to "digital services"; unification of legacy redundant networks into one; Redefinition of the measurements to customer-centric QoE for all digital and connectivity services; the Best-in-Industry processes and practices to ensure a sustainable network performance at a competitively operational efficiency; a Service-over-IP (SoIP) platform to enable the introduction of unified new services with a time-to-market urgency; the regulatory arrangement for content purification, to liberalize CSPs to become DSPs; an architecture for data mining and analytics; and a migration plan from a CSP to a DSP status. The book is recommended for telecom and digital service professionals planning to embark on transformational projects; telecom and technology equipment manufacturers to help with product development for a DSP status; institutional investors to evaluate and establish their investment decisions; telecom management consultants to help with a solid benchmark for transformation engagement; university students, majoring in telecommunication and technology products as a guide for career planning.

7th International Conference on Tourism Research

Author : Prof Rishi Balkaran
Publisher : Academic Conferences and publishing limited
ISBN 13 : 1914587952
Total Pages : 520 pages
Book Rating : 4.9/5 (145 download)

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Book Synopsis 7th International Conference on Tourism Research by : Prof Rishi Balkaran

Download or read book 7th International Conference on Tourism Research written by Prof Rishi Balkaran and published by Academic Conferences and publishing limited. This book was released on 2024-03-18 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of contributors to the 7th International Conference on Tourism Research (ICTR 2024), hosted by the Centre for Tourism Research in Africa at the Cape Town Hotel School, Cape Peninsula University of Technology, South Africa on 18-19 March 2024. The Conference Chair is Prof Rishi Balkaran and the Programme Chair is Dr Chris Hattingh, both from Cape Peninsula University of Technology (CPUT), South Africa. ICTR is a well-established event on the academic research calendar and now in its 7th year the key aim remains the opportunity for participants to share ideas and meet the people who hold them. The scope of papers will ensure an interesting two days. The subjects covered illustrate the wide range of topics that fall into this important and ever-growing area of research. Today, more than ever, there is a need for research and scientific guidance as the tourist sector struggles to cope with the consequences of the Covid-19 pandemic, inflation, socio-political turbulences, climate change and disaster risk.

Measuring Quality Improvement in Healthcare

Author : Raymond G. Carey
Publisher : Quality Press
ISBN 13 : 1636940811
Total Pages : 339 pages
Book Rating : 4.6/5 (369 download)

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Book Synopsis Measuring Quality Improvement in Healthcare by : Raymond G. Carey

Download or read book Measuring Quality Improvement in Healthcare written by Raymond G. Carey and published by Quality Press. This book was released on 2001-09-25 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership. "Only authors who have used statistics and control charts to solve real-world healthcare problems could have written a book so practical and timely." - Barry S. Bader, Publisher The Quality Letter for Healthcare Leaders "Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started." - Donald M. Berwick, M.D. President and CEO, Institute for Healthcare Improvement Associate Professor of Pediatrics, Harvard Medical School Contents: Planning Your CQI Journey, Preparing to Collect Data, Data Collection, Understanding Variation, Using Run and Control Charts to Analyze Process Variation, Control Chart Case Studies, Developing Improvement Strategies, Using Patient Surveys for CQI, Formulas for Calculating Control Limits

Consumer and Organizational Behavior in the Age of AI

Author : Jermsittiparsert, Kittisak
Publisher : IGI Global
ISBN 13 :
Total Pages : 504 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Consumer and Organizational Behavior in the Age of AI by : Jermsittiparsert, Kittisak

Download or read book Consumer and Organizational Behavior in the Age of AI written by Jermsittiparsert, Kittisak and published by IGI Global. This book was released on 2024-08-30 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: The rapidly evolving landscape of artificial intelligence (AI) has created unprecedented shifts in nearly all aspects of business and life. To manage human resources more effectively, understanding the intersection of consumer behavior and organizational management has never been more crucial. By synthesizing the latest research and practical applications, managers will be equipped with the tools necessary to lead and innovate in their respective fields. Consumer and Organizational Behavior in the Age of AI represents a comprehensive and interdisciplinary effort to provide a deep understanding of these dynamics, offering strategies to address challenges, plan strategically, execute effectively, and measure performance for continuous improvement across public, private, and civil society sectors. Covering topics such as crisis management, firm strategy, and purchase intention, this book is an excellent resource for organizational leaders, managers, human resource managers, academicians, graduate and postgraduate students, educators, and more.