Service Logic

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Public Service Logic

Author : Stephen Osborne
Publisher : Routledge
ISBN 13 : 1000192148
Total Pages : 203 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Public Service Logic by : Stephen Osborne

Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.

The SAGE Handbook of Service-Dominant Logic

Author : Stephen L. Vargo
Publisher : SAGE
ISBN 13 : 152645548X
Total Pages : 801 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis The SAGE Handbook of Service-Dominant Logic by : Stephen L. Vargo

Download or read book The SAGE Handbook of Service-Dominant Logic written by Stephen L. Vargo and published by SAGE. This book was released on 2018-10-08 with total page 801 pages. Available in PDF, EPUB and Kindle. Book excerpt: The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.

Service-Dominant Logic

Author : Robert F. Lusch
Publisher : Cambridge University Press
ISBN 13 : 1139952021
Total Pages : 253 pages
Book Rating : 4.1/5 (399 download)

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Book Synopsis Service-Dominant Logic by : Robert F. Lusch

Download or read book Service-Dominant Logic written by Robert F. Lusch and published by Cambridge University Press. This book was released on 2014-01-30 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners.

Fast and Efficient Context-Aware Services

Author : Danny Raz
Publisher : John Wiley & Sons
ISBN 13 : 0470028688
Total Pages : 222 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Fast and Efficient Context-Aware Services by : Danny Raz

Download or read book Fast and Efficient Context-Aware Services written by Danny Raz and published by John Wiley & Sons. This book was released on 2006-05-01 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fast and Efficient Context-Aware Services gives a thorough explanation of the state-of-the-art in Context-Aware-Services (CAS). The authors describe all major terms and components of CAS, defining context and discussing the requirements of context-aware applications and their use in 3rd generation services. The text covers the service creation problem as well as the network technology alternatives to support these services and discusses active and programmable networks in detail. It gives an insight into the practical approach followed in the CONTEXT project, supplying concrete guidelines for building successful context-aware services. Fast and Efficient Context-Aware Services: * Provides comprehensive and in-depth information on state-of-the-art CAS technology. * Proposes a system architecture for CAS creation and delivery, discussing service management and active network layers. * Describes the service lifecycle functional architecture, covering service authoring, customization, invocation, and assurance. * Explains system design considerations and details, system evaluation criteria, test-bed requirements, and evaluation results. Fast and Efficient Context-Aware Services is an invaluable resource for telecommunications developers, researchers in academia and industry, advanced students in Computer Science and Electrical Engineering, telecoms operators, as well as telecommunication management and operator personnel.

Service Provision

Author : Kenneth J. Turner
Publisher : John Wiley & Sons
ISBN 13 : 0470020490
Total Pages : 386 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Service Provision by : Kenneth J. Turner

Download or read book Service Provision written by Kenneth J. Turner and published by John Wiley & Sons. This book was released on 2005-01-28 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the first overview of the service technologies available to telecoms operators working in a post-convergence world. Previous books have focused either on computer networks or on telecoms networks. This is the first to bring the two together and provide a single reference source for information that is currently only to be found in disparate journals, tool specifications and standards documents. In order to provide such broad coverage of the topic in a structured and logical fashion, the book is divided into 3 parts. The first part looks at the underlying network support for services and aims to explain the technology that makes the user-visible services possible. This section covers multimedia networking, both traditional (legacy) and future (softswitch) call processing, intelligent networks, the Internet, and Wireless networks. Part 2 deals with how these services may be analysed and managed. Chapters cover topics such as commercial issues, service management, quality of service, security, standards and APIs. Part 3 concludes the book by looking ahead at evolving technologies and more speculative possibilities, discussing the kinds of services that may be possible in the future and the technologies that will support them. * Focuses is on how the technology supports the services, rather than on technology for its own sake * Contributors drawn from both academia and industry (companies such as Marconi, BT, Telcordia, Cisco, Analysys) to give both theoretical and real-world perspectives * Unique singe-reference source for a wide range of material currently found only in disparate papers, specs and documentation * Covers brand new technologies such as JAIN, JTAPI, Parlay, IP, multimedia networking, active networks, WAP, wireless LANs, agent-based services, etc.

Service Management

Author : John R. Bryson
Publisher : Springer Nature
ISBN 13 : 3030520609
Total Pages : 294 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Service Management by : John R. Bryson

Download or read book Service Management written by John R. Bryson and published by Springer Nature. This book was released on 2020-11-26 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.

Service Management and Marketing

Author : Christian Gronroos
Publisher : John Wiley & Sons
ISBN 13 : 9781118921449
Total Pages : 0 pages
Book Rating : 4.9/5 (214 download)

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Book Synopsis Service Management and Marketing by : Christian Gronroos

Download or read book Service Management and Marketing written by Christian Gronroos and published by John Wiley & Sons. This book was released on 2016-01-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as well as of product manufacturers which want to become service providers. With a wide base of examples, Christian Grönroos draws on decades of experience to explain how to manage any organization as a service business and move closer to current and future customers. Service logic and service management are all about customer-focused outside-in management, using current academic research and business practice to make organizations more successful in the service-based economy. The author has created a unique set of YouTube video lectures, one per chapter, to enhance the chapter topics and further bring the concepts to life: https://www.youtube.com/watch?v=Ok5aU-aB3VI&list=PLGI2ZA6GM9FsuxR0RV9VATJjLfPEzQVh-

Intelligent Networks--the Path to Global Networking

Author : International Council for Computer Communication. Conference
Publisher : IOS Press
ISBN 13 : 9789051990904
Total Pages : 624 pages
Book Rating : 4.9/5 (99 download)

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Book Synopsis Intelligent Networks--the Path to Global Networking by : International Council for Computer Communication. Conference

Download or read book Intelligent Networks--the Path to Global Networking written by International Council for Computer Communication. Conference and published by IOS Press. This book was released on 1992 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Programmable Networks for IP Service Deployment

Author : Alex Galis
Publisher : Artech House
ISBN 13 : 9781580537469
Total Pages : 462 pages
Book Rating : 4.5/5 (374 download)

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Book Synopsis Programmable Networks for IP Service Deployment by : Alex Galis

Download or read book Programmable Networks for IP Service Deployment written by Alex Galis and published by Artech House. This book was released on 2004 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, programmable networks are being viewed as the solution for the fast, flexible and dynamic deployment of new telecommunications network services. At the vanguard of programmable network research is the Future Active IP Networks (FAIN) project. The authors of this book discuss their research in FAIN so you can get on the inside track to tomorrow's technology. Moreover, the book provides you with detailed guidelines for designing managed IP programmable networks.

Networks

Author : Daniel Hardy
Publisher : De Boeck
ISBN 13 : 9782744501449
Total Pages : 796 pages
Book Rating : 4.5/5 (14 download)

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Book Synopsis Networks by : Daniel Hardy

Download or read book Networks written by Daniel Hardy and published by De Boeck. This book was released on 2002 with total page 796 pages. Available in PDF, EPUB and Kindle. Book excerpt:

SDL '99

Author : R. Dssouli
Publisher : Elsevier
ISBN 13 : 0080540805
Total Pages : 503 pages
Book Rating : 4.0/5 (85 download)

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Book Synopsis SDL '99 by : R. Dssouli

Download or read book SDL '99 written by R. Dssouli and published by Elsevier. This book was released on 1999-06-10 with total page 503 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book represents the proceedings of the 9th SDL Forum which was held in Montreal, Quebec, Canada, during the week of June 21-25, 1999. The 9th SDL Forum presents papers on the past and future development of the MSC and SDL languages.The volume presents information on experience with the use of these languages in industrial development projects, on tools and techniques for using these languages in the software and hardware development process, and other aspects of these languages.

Service-Oriented Computing - ICSOC 2007 Workshops

Author : Elisabetta Di Nitto
Publisher : Springer Science & Business Media
ISBN 13 : 3540938508
Total Pages : 462 pages
Book Rating : 4.5/5 (49 download)

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Book Synopsis Service-Oriented Computing - ICSOC 2007 Workshops by : Elisabetta Di Nitto

Download or read book Service-Oriented Computing - ICSOC 2007 Workshops written by Elisabetta Di Nitto and published by Springer Science & Business Media. This book was released on 2009-01-20 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed papers presented at five international workshops held in conjunction with the 5th International Conference on Service-Oriented Computing, ICSOC 2007, in Vienna, Austria, in September 2007. The five workshops were selected out of eight submissions. The volume contains papers presented at the First International Workshop on Web APIs and Services Mashups (Mashups 2007), the Workshop on Non-Functional Properties and Service Level Agreements in Service-Oriented Computing (NFPSLA-SOC 2007), the 2nd International Workshop on Business-Oriented Aspects Concerning Semantics and Methodologies in Service-Oriented Computing (SeMSoC 2007), the First International Workshop on Telecom Service-Oriented Architectures (TSOA 2007) and the Third International Workshop on Engineering Service-Oriented Applications (WESOA 2007). The papers offer a wide range of hot topics in service-oriented computing: development of mashups; management of non-functional properties and service level agreements; engineering approaches; semantic methodologies; and telecom services and service architectures.

Intelligent Networks

Author : John R. Anderson
Publisher : IET
ISBN 13 : 0852969775
Total Pages : 241 pages
Book Rating : 4.8/5 (529 download)

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Book Synopsis Intelligent Networks by : John R. Anderson

Download or read book Intelligent Networks written by John R. Anderson and published by IET. This book was released on 2002-10-30 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains the principles of intelligent telecommunications networks and illustrates them with many practical examples of applications. Although international standards are beginning to emerge, they are far from simple and this text offers insight into the underlying principles.

SOA Design Patterns

Author : Thomas Erl
Publisher : Pearson Education
ISBN 13 : 0138158193
Total Pages : 1020 pages
Book Rating : 4.1/5 (381 download)

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Book Synopsis SOA Design Patterns by : Thomas Erl

Download or read book SOA Design Patterns written by Thomas Erl and published by Pearson Education. This book was released on 2008-12-31 with total page 1020 pages. Available in PDF, EPUB and Kindle. Book excerpt: In cooperation with experts and practitioners throughout the SOA community, best-selling author Thomas Erl brings together the de facto catalog of design patterns for SOA and service-orientation. More than three years in development and subjected to numerous industry reviews, the 85 patterns in this full-color book provide the most successful and proven design techniques to overcoming the most common and critical problems to achieving modern-day SOA. Through numerous examples, individually documented pattern profiles, and over 400 color illustrations, this book provides in-depth coverage of: • Patterns for the design, implementation, and governance of service inventories–collections of services representing individual service portfolios that can be independently modeled, designed, and evolved. • Patterns specific to service-level architecture which pertain to a wide range of design areas, including contract design, security, legacy encapsulation, reliability, scalability, and a variety of implementation and governance issues. • Service composition patterns that address the many aspects associated with combining services into aggregate distributed solutions, including topics such as runtime messaging and message design, inter-service security controls, and transformation. • Compound patterns (such as Enterprise Service Bus and Orchestration) and recommended pattern application sequences that establish foundational processes. The book begins by establishing SOA types that are referenced throughout the patterns and then form the basis of a final chapter that discusses the architectural impact of service-oriented computing in general. These chapters bookend the pattern catalog to provide a clear link between SOA design patterns, the strategic goals of service-oriented computing, different SOA types, and the service-orientation design paradigm. This book series is further supported by a series of resources sites, including soabooks.com, soaspecs.com, soapatterns.org, soamag.com, and soaposters.com.

Parlay / OSA

Author : Musa Unmehopa
Publisher : John Wiley & Sons
ISBN 13 : 0470028238
Total Pages : 322 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Parlay / OSA by : Musa Unmehopa

Download or read book Parlay / OSA written by Musa Unmehopa and published by John Wiley & Sons. This book was released on 2006-08-04 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Parlay will enable rapid and cost-effective delivery of services based on telecommunications networks, and will be an essential part of the 3G future. We live in an exciting time. 3G networks are taking off, and as greater bandwidth and communication speeds become available, people are seeking new means by which to increase their interaction potential. Newer and more exciting services are being developed to drive more revenues and to enhance end-user experiences. New technologies are being designed and implemented to supplement and leverage the new capabilities being built into core networks. Parlay/OSA: From Standards to Reality is an accessible primer on network ecosystems and operations today, discussing the need for Parlay, the details of standards, aspects of network evolution and support for legacy systems, and advanced topics from an implementation perspective. The authors examine the potential of the Parlay/OSA (Open Service Access) solution from a number of points of view: business need, service development and service deployment. Parlay/OSA: From Standards to Reality: Provides a comprehensive account and examination of the Parlay technology. Covers standards capabilities and directions, and the twelve Service Capability Features, including call control, mobility management, data session control, generic messaging service and content based charging and policy management. Addresses architectural alternatives and advanced architecture patterns. Provides use cases, architecture, deployment scenarios and advanced topics for further reading. This invaluable resource will provide product managers, software developers, application developers, network architects and engineers, as well as advanced students and researchers in academia and industry with an in-depth understanding of Parlay.

Technologies for the Information Society

Author : Jean-Yves Roger
Publisher : IOS Press
ISBN 13 : 9789051994506
Total Pages : 1020 pages
Book Rating : 4.9/5 (945 download)

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Book Synopsis Technologies for the Information Society by : Jean-Yves Roger

Download or read book Technologies for the Information Society written by Jean-Yves Roger and published by IOS Press. This book was released on 1998 with total page 1020 pages. Available in PDF, EPUB and Kindle. Book excerpt: GATEWAYS TO DEMOCRACY continues with its framework of "gateways" to help readers conceptualize participation and civic engagement--even democracy itself--with reference to how individuals access the political system. This approach helps readers better see the relevance of government in their lives. GATEWAYS uniquely incorporates policy into a section at the end of each chapter, helping readers better understand the connection between public opinion, policy-making and how public policy applies to their lives. The second edition, complete with 2012 election updates, emphasizes critical thinking by clearly outlining learning outcomes and enhancing learning with self-assessment "Checkpoints" and a clear chapter study plan. Chapters in this ESSENTIALS version are condensed to accommodate a shorter format but preserve the integrity of the text's hallmarks.

eHealth, Care and Quality of Life

Author : Antonio Gaddi
Publisher : Springer Science & Business Media
ISBN 13 : 884705253X
Total Pages : 229 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis eHealth, Care and Quality of Life by : Antonio Gaddi

Download or read book eHealth, Care and Quality of Life written by Antonio Gaddi and published by Springer Science & Business Media. This book was released on 2013-11-19 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: The debate over eHealth is alive as never before. Supporters suggest that it will result in dramatic innovations in healthcare, including a giant leap towards patient-centered care, new opportunities to improve effectiveness, and enhanced wellness and quality of life. In addition, the growing market value of investments in health IT suggests that eHealth can offer at least a partial cure for the current economic stagnation. Detractors counter these arguments by claiming that eHealth has already failed: the UK Department of Health has shut down the NHS National Program for IT, Google has discontinued its Health flagship, and doubts have arisen over privacy safeguards for both patients and medical professionals. This book briefly explains why caregivers, professionals, technicians, patients, politicians, and others should all consider themselves stakeholders in eHealth. It offers myth-busting responses to some ill-considered arguments from both sides of the trench, in the process allowing a fresh look at eHealth. In addition, it describes how the technical failures of previous eHealth systems can be avoided, examines the legal basis of eHealth, and discusses associated ethical issues.