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Service Concepts For Management
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Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :1522539107 Total Pages :1812 pages Book Rating :4.5/5 (225 download)
Book Synopsis Operations and Service Management: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources
Download or read book Operations and Service Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1812 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Book Synopsis Service Concepts for Management by : Harry Katzan Jr
Download or read book Service Concepts for Management written by Harry Katzan Jr and published by . This book was released on 2017-11-08 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to have the competitive edge in your personal and professional life, then it's imperative to understand the subject of service. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, the two concepts constitute the subject of service. Harry Katzan, Jr., director of the Service Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service concepts for persons in business, education, and government. Useful as a textbook and a professional guide, this innovative study contains seven chapters each ending with a comprehensive summary, a list of key words, questions, and additional selected readings. Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as the following: Service concepts Service systems Information service Service management Service business Service technology Service has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field, and change how you think and perceive your world with Service Concepts for Management.
Book Synopsis IT Services Business Management by : DUBEY SANJIVA SHANKAR
Download or read book IT Services Business Management written by DUBEY SANJIVA SHANKAR and published by PHI Learning Pvt. Ltd.. This book was released on 2012-02-11 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: In IT Services, the businesses are managed with a customer-centric approach. This book, through various concepts, processes and stages, explores the need and framework of IT Services business, and how they are managed to deliver services par excellence. The book comprehensively explains how ITSE (IT Services Enterprises) strategies are analyzed and formulated with the help of three-dimensional cube—customer-centricity, niche vs. end-to-end offering and disruptive innovation vs. gradual innovation. The book further teaches that a good marketing must start with an integrative vision of the ITS Enterprise, and reveals how a customer plays a dominant role in co-creating IT Services. It also details on the various stages of sales cycle called Sales funnel, and how the sales team manages the sales opportunity’s progress. The concluding chapters discuss the aspects needed for the survival and growth of the ITSE firms; the factors that propel growth—Demand, Quality of the business environment and Supply response of an enterprise. It also shows how the future of the IT Services depend on the combination of—Business environment, Information and Communication Technology (ICT) trends, IT Services business model trends and IT governance trends. The book is well-supported with the diagrams and illustrations to explain the concepts clearly. The Review Questions are also incorporated to analyze the students’ learning skills. The book is intended for the postgraduate students of business administration, MCA and MSc (IT). Besides, the book will also be beneficial for the IT Services executives and managers.
Book Synopsis Managing Health Services by : M. G. Harris
Download or read book Managing Health Services written by M. G. Harris and published by Elsevier Australia. This book was released on 2006 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Health Services: Concepts and Practice 2nd edition provides a valuable practice resource for health service management students and managers. While new concepts and strategies of multidisciplinary health service management and leadership have been added, the focus remains on providing comprehensive coverage of management topics and issues faced by health services managers.
Book Synopsis Strategic Management in Public Services Organizations by : Ewan Ferlie
Download or read book Strategic Management in Public Services Organizations written by Ewan Ferlie and published by Routledge. This book was released on 2015-02-20 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management.
Book Synopsis Service Design and Service Thinking in Healthcare and Hospital Management by : Mario A. Pfannstiel
Download or read book Service Design and Service Thinking in Healthcare and Hospital Management written by Mario A. Pfannstiel and published by Springer. This book was released on 2018-12-28 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Book Synopsis Strategic Service Management by : Bettie M.J. Goud
Download or read book Strategic Service Management written by Bettie M.J. Goud and published by Routledge. This book was released on 2019-11-22 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services comprise about 70% of the BNP in most Western societies. Services surround us each and every day and include such sectors as medical, IT, financial, travel, telecommunication and educational. This book is about services and has been written for service managers and practitioners as well as students who aim to move into those areas. The book outlines the fundamental issues of service and service management - offering support by discussing some twenty different business administration models. Real-world examples from both non-profit and for-profit sectors are used throughout the book as well as "what to do" summaries. This text provides an excellent introduction to service management for students of marketing, economics, business administration, hospitality management and other courses.
Download or read book Service Science written by Harry Katzan and published by iUniverse. This book was released on 2008 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science. Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike in Service Science. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service science for people in business, education, and government. Useful as a textbook and a professional guide, this innovative study contains eight chapters that each end with a comprehensive summary, a list of key words, questions, and additional selected readings. In addition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as: -Service concepts -Service systems -Information services -Service management -Service business -Service technology Service science has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field and change how you think and perceive your world with Service Science!
Book Synopsis Service Management And Marketing: Customer Management In Service Competition, 3Rd Ed by : Christian Grönroos
Download or read book Service Management And Marketing: Customer Management In Service Competition, 3Rd Ed written by Christian Grönroos and published by John Wiley & Sons. This book was released on 2007-06 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the third edition of a very successful book written by one of the leading writers and researchers in services marketing and management. Alongside the greater emphasis on the relationship approach to services marketing, this book provides a thorough update of various researches from the services marketing and relationship marketing field. It also includes new material on service recovery along with an in depth discussion of the basic ground rules and objectives of marketing. · The Service And Relationship Imperative: Managing In Service Competition · Managing Customer Relationships: An Alternative Paradigm In Management And Marketing · The Nature Of Services And Service Consumption, And Its Marketing Consequences · Service And Relationship Quality · Quality Management In Services · Return On Service And Relationships · Managing The Augmented Service Offering · Service Management Principles · Managing Productivity In Service Organizations · Managing Marketing Or Market-Oriented Management · Managing Integrated Marketing Communication And Total Communication · Managing Brand Relationships And Image · Customer-Focused Organization: Structure, Resources And Service Processes · Managing Internal Marketing: A Prerequisite For Successful Customer Management · Managing Service Culture: The Internal Service Imperative · Transforming A Manufacturing Firm Into A Service Business · Conclusions: Managing Services And Relationships
Book Synopsis Service Management by : Bart van Looy
Download or read book Service Management written by Bart van Looy and published by Financial Times/Prentice Hall. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management C.
Book Synopsis Service Management and Operations by : Cengiz Haksever
Download or read book Service Management and Operations written by Cengiz Haksever and published by . This book was released on 2000 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking a multidisciplinary perspective, this text introduces the major concepts of service management and operations, showing how to build the service system to create customer value, operational issues, and some of the tools for managing service operations.
Book Synopsis Operations and Service Management by : Information Reso Management Association
Download or read book Operations and Service Management written by Information Reso Management Association and published by . This book was released on 2017-07-27 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Operations and Service Management by : Information Reso Management Association
Download or read book Operations and Service Management written by Information Reso Management Association and published by . This book was released on 2017-07-27 with total page 620 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Business Process Management by : Mathias Weske
Download or read book Business Process Management written by Mathias Weske and published by Springer Nature. This book was released on 2024 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, Mathias Weske details the complete business process lifecycle from process modeling to process enactment and process evaluation. After starting with the general foundations and abstractions in business process management, he introduces process modeling languages and process choreographies, as well as formal properties of processes and data. Eventually, he presents both traditional and advanced business process management architectures, covering, for example, workflow management systems, service-oriented architectures, and data-driven approaches. The 4th edition of his book contains significant updates, including a new section on directly follows graphs that play a crucial role in process mining. In addition, the core of declarative process modeling is introduced. The increasingly important role of data in business processes is addressed by a new section on data objects and data models in the data and decision chapter. To cover a recent trend in process automation, the enterprise systems architecture chapter now includes a section on robotic process automation. Mathias Weske argues that all communities involved need to have a common understanding of the different aspects of business process management. Hence his textbook is ideally suited for classes on business process management, information systems architecture, and workflow management alike. The accompanying website www.bpm-book.com contains further information and additional teaching material.
Author :Information Resources Management Association Publisher :IGI Global, disseminator of Knowledge, Business Science Reference ISBN 13 :9781522539094 Total Pages :0 pages Book Rating :4.5/5 (39 download)
Book Synopsis Operations and Service Management by : Information Resources Management Association
Download or read book Operations and Service Management written by Information Resources Management Association and published by IGI Global, disseminator of Knowledge, Business Science Reference. This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Book Synopsis Services Management by : Bart van Looy
Download or read book Services Management written by Bart van Looy and published by Pearson Education. This book was released on 2003 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
Book Synopsis Operations and Service Management by : Information Reso Management Association
Download or read book Operations and Service Management written by Information Reso Management Association and published by . This book was released on 2017-07-27 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt:
