Service Blueprint

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Service Design for Business

Author : Ben Reason
Publisher : John Wiley & Sons
ISBN 13 : 1118988922
Total Pages : 214 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Service Design for Business by : Ben Reason

Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-12-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

A Guide to Service Blueprinting

Author : Nicholas Remis
Publisher :
ISBN 13 : 9780998399102
Total Pages : 51 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis A Guide to Service Blueprinting by : Nicholas Remis

Download or read book A Guide to Service Blueprinting written by Nicholas Remis and published by . This book was released on 2016-12-12 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt: From essential elements to the finer points of evolution planning, this guide has everything you need to start creating and using your own service blueprints.

The Service Call Blueprint

Author : Roger Daviston
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546381938
Total Pages : 60 pages
Book Rating : 4.3/5 (819 download)

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Book Synopsis The Service Call Blueprint by : Roger Daviston

Download or read book The Service Call Blueprint written by Roger Daviston and published by Createspace Independent Publishing Platform. This book was released on 2017-05-05 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to learn how to get paid what you are worth? When I owned my heating and air business I often pondered the question - how do I make money on these $150 service calls? If your service department is supported and subsidized by the installation department, you'll want to read this book. This book spells out a step by step process for executing a service call that, if followed, will result in massive increases in revenue per ticket. It is a simple process, scalable and easy to learn. I have included many stories from what I have learned by observing service calls since 2001 that will illustrate the principles set forth. I have taken what I gleaned from years of studying counseling, psychology, Sandler Sales training and neurolinguistics programming and show you how to apply these principles to a service call. If you follow this system you'll build a very profitable service department while not being rushed to run more calls because you'll learn how to make more with less. I'll show you how to bring back the fun into your business, which will result in much happier customers and technicians. Second Edition Notes This Second Edition includes brand new service call script templates to help you apply The Service Call Blueprint to your business. We also fixed some minor errors found by our helpful readers.

The IT4ITTM reference architecture, Version 2.0

Author : The Open Group
Publisher : Van Haren
ISBN 13 : 9401805970
Total Pages : 183 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis The IT4ITTM reference architecture, Version 2.0 by : The Open Group

Download or read book The IT4ITTM reference architecture, Version 2.0 written by The Open Group and published by Van Haren. This book was released on 2020-06-10 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Open Group IT4IT Reference Architecture, Version 2.0, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT. The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model. The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are: Strategy to Portfolio Request to Fulfill Requirement to Deploy Detect to Correct Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle. The IT4IT Reference Architecture: Provides prescriptive guidance on the specification of and interaction with a consistent service model backbone (common data model/context) Supports real-world use-cases driven by the Digital Economy (e.g., Cloud-sourcing, Agile, DevOps, and service brokering) Embraces and complements existing process frameworks and methodologies (e.g., ITIL®, CoBIT®, SAFe, and TOGAF®) by taking a data-focused implementation model perspective, essentially specifying an information model across the entire value chain The audience for this standard is: IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective IT Professionals / Practitioners who are focused on instrumenting the IT management landscape IT Leaders who are concerned about their operating model Enterprise Architects who are responsible for IT business transformation Topics covered include: An introduction to the standard and the purpose of the IT4IT work Key terminology of the standard An introduction for executives and others introducing the IT Value Chain and IT4IT Reference Architecture concepts IT4IT Core, which defines the structure of the IT4IT standard as well as the process and document structure used by the IT4IT standard The Strategy to Portfolio (S2P) Value Stream The Requirement to Deploy (R2D) Value Stream The Request to Fulfill (R2F) Value Stream The Detect to Correct (D2C) Value Stream Background information on the standard.

This Is Service Design Doing

Author : Marc Stickdorn
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1156 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Manufacturing Systems and Technologies for the New Frontier

Author : Fumihiko Kimura
Publisher : Springer Science & Business Media
ISBN 13 : 1848002661
Total Pages : 555 pages
Book Rating : 4.8/5 (48 download)

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Book Synopsis Manufacturing Systems and Technologies for the New Frontier by : Fumihiko Kimura

Download or read book Manufacturing Systems and Technologies for the New Frontier written by Fumihiko Kimura and published by Springer Science & Business Media. This book was released on 2008-05-19 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collected here are 112 papers concerned with new directions in manufacturing systems, given at the 41st CIRP Conference on Manufacturing Systems. The high-quality material includes reports of work from both scientific and engineering standpoints.

Improving Tourism and Hospitality Services

Author :
Publisher : CABI
ISBN 13 : 9780851990446
Total Pages : 228 pages
Book Rating : 4.9/5 (94 download)

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Book Synopsis Improving Tourism and Hospitality Services by :

Download or read book Improving Tourism and Hospitality Services written by and published by CABI. This book was released on 2004 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

The IT4ITTM reference architecture, Version 2.0 - A Pocket Guide

Author : Andrew Josey
Publisher : Van Haren
ISBN 13 : 940180589X
Total Pages : 150 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis The IT4ITTM reference architecture, Version 2.0 - A Pocket Guide by : Andrew Josey

Download or read book The IT4ITTM reference architecture, Version 2.0 - A Pocket Guide written by Andrew Josey and published by Van Haren. This book was released on 1970-01-01 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise introduction to the IT4IT Reference Architecture, Version 2.0, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement.This Pocket Guide is based on the IT4IT Reference Architecture Version 2.0. What s more, it s authoritative with material derived from the official IT4IT documentation and contributions from members of the IT4IT Forum.The audience for this Pocket Guide is: Individuals who require a basic understanding of the IT Value Chain and IT4ITReference Architecture IT Professionals who are responsible for delivering services in a way that isflexible, traceable, and cost-effective IT Professionals / Practitioners who are focused on instrumenting the ITmanagement landscape IT leaders who are concerned about their operating model Enterprise Architects who are responsible for IT business transformationTopics covered include: An introduction to the IT4IT Reference Architecture, the structure of the IT4ITstandard, and the positioning of the IT4IT standard in the standards landscape The IT Value Chain and IT4IT Reference Architecture concepts, including Value Streams The Strategy to Portfolio (S2P) Value Stream The Requirement to Deploy (R2D) Value Stream The Request to Fulfill (R2F) Value Stream The Detect to Correct (D2C) Value Stream A summary of the differences between the IT4IT Reference Architecture and ITIL

Good Services

Author : Louise Downe
Publisher : BIS Publishers
ISBN 13 : 9789063695439
Total Pages : 0 pages
Book Rating : 4.6/5 (954 download)

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Book Synopsis Good Services by : Louise Downe

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Introduction to Travel and Tourism Marketing

Author : J. Alf Bennett
Publisher : Juta and Company Ltd
ISBN 13 : 9780702156366
Total Pages : 268 pages
Book Rating : 4.1/5 (563 download)

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Book Synopsis Introduction to Travel and Tourism Marketing by : J. Alf Bennett

Download or read book Introduction to Travel and Tourism Marketing written by J. Alf Bennett and published by Juta and Company Ltd. This book was released on 2001 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: South Africa is well positioned to capture an increasingly large share of the international travel and tourism market. This book provides an introduction to the marketing of travel strategy market segmentation, marketing research and marketing planning.

Services Marketing:

Author : Rao
Publisher : Pearson Education India
ISBN 13 : 9332511551
Total Pages : 585 pages
Book Rating : 4.3/5 (325 download)

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Book Synopsis Services Marketing: by : Rao

Download or read book Services Marketing: written by Rao and published by Pearson Education India. This book was released on 2011 with total page 585 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Services Marketing, with an enhanced conceptual foundation, meets this requirement of students, managers and marketing professionals. The enhanced pedagogy and coverage in this edition in conjunction with the lucid and pithy style of the author make this book perfect for students of business administration, commerce and management.

Operations Management: Policy, Practice and Performance Improvement

Author : Steve Brown
Publisher : Routledge
ISBN 13 : 1136375465
Total Pages : 450 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Operations Management: Policy, Practice and Performance Improvement by : Steve Brown

Download or read book Operations Management: Policy, Practice and Performance Improvement written by Steve Brown and published by Routledge. This book was released on 2013-06-17 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations. * Cutting edge techniques accompanied by brand new case studies * Challenges standard approaches * Comprehensive coverage of strategic supply management * Critical sample questions to aid discussion * Reading lists and articles to support learning * Additional lecturer support material This outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management.

Services Marketing

Author : K. Rama Moahana Rao
Publisher : Pearson Education India
ISBN 13 : 9788131732250
Total Pages : 588 pages
Book Rating : 4.7/5 (322 download)

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Book Synopsis Services Marketing by : K. Rama Moahana Rao

Download or read book Services Marketing written by K. Rama Moahana Rao and published by Pearson Education India. This book was released on 2011 with total page 588 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Blueprint

Author : Douglas R. Conant
Publisher : John Wiley & Sons
ISBN 13 : 1119560098
Total Pages : 368 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis The Blueprint by : Douglas R. Conant

Download or read book The Blueprint written by Douglas R. Conant and published by John Wiley & Sons. This book was released on 2020-02-26 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Wall Street Journal and Publishers Weekly Bestseller Lift your leadership to new heights Doug Conant, Founder of ConantLeadership, former CEO of Campbell Soup Company, and former President of Nabisco Foods, shares transformational insights in his new book, The Blueprint. Conant is the only former Fortune 500 CEO who is a New York Times bestselling author, a top 50 Leadership Innovator, a Top 100 Leadership Speaker, and a Top 100 Most Influential Author in the World. Get Unstuck In 1984, Doug Conant was fired without warning and with barely an explanation. He felt hopeless and stuck but, surprisingly, this defeating turn of events turned out to be the best thing that ever happened to him. Doug began to consider what might be holding him back from realizing his potential, fulfilling his dreams, and making a bigger impact on the world around him. Embarking on a journey of self-reflection and discovery, he forged a path to revolutionize his leadership and transform his career trajectory. Ultimately, Doug was able to condense his remarkable leadership story into six practical steps. It wasn't until Doug worked through these six steps that he was able to lift his leadership to heights that ultimately brought him career success, joy, and fulfillment. Reach High - Envision Dig Deep - Reflect Lay the Groundwork - Study Design - Plan Build - Practice Reinforce - Improve In The Blueprint, part leadership manifesto, part practical manual, Doug teaches leaders how to work through the same six steps that he used to transform his journey. The six steps are manageable and incremental, designed to fit practically within the pace of busy modern life. Knowing how daunting the prospect of change can be, Doug arms readers with exercises and practices to realistically bring their foundation to life in every situation. Now, today’s leaders who feel stuck and overwhelmed finally have a blueprint for lifting their leadership to make meaningful change in their organizations and in the world.

Customization-Oriented Design of Product-Service System

Author : Wenyan Song
Publisher : Springer
ISBN 13 : 9811308632
Total Pages : 210 pages
Book Rating : 4.8/5 (113 download)

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Book Synopsis Customization-Oriented Design of Product-Service System by : Wenyan Song

Download or read book Customization-Oriented Design of Product-Service System written by Wenyan Song and published by Springer. This book was released on 2018-06-29 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.

Integral Logistics Management

Author : Paul Schönsleben
Publisher : CRC Press
ISBN 13 : 1420058649
Total Pages : 1066 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Integral Logistics Management by : Paul Schönsleben

Download or read book Integral Logistics Management written by Paul Schönsleben and published by CRC Press. This book was released on 2010-03-13 with total page 1066 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tackling the logistical, planning, and managerial challenges that companies face, the third edition of this bestselling reference addresses the increased importance of strategy issues in various fields. While retaining many elements of the previous editions, Integral Logistics Management: Operations and Supply Chain Management in Comprehensive Valu

ebook: Managing Operations Across the Supply Chain

Author : Swink
Publisher : McGraw Hill
ISBN 13 : 1526815060
Total Pages : 642 pages
Book Rating : 4.5/5 (268 download)

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Book Synopsis ebook: Managing Operations Across the Supply Chain by : Swink

Download or read book ebook: Managing Operations Across the Supply Chain written by Swink and published by McGraw Hill. This book was released on 2016-09-16 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt: ebook: Managing Operations Across the Supply Chain