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Author : Orville S. Rappold
Publisher :
ISBN 13 :
Total Pages : 32 pages
Book Rating : 4.:/5 (3 download)
Download or read book Retail Training Service written by Orville S. Rappold and published by . This book was released on 1920 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Orville S. Rappold
Publisher : Sagwan Press
ISBN 13 : 9781377305578
Total Pages : 212 pages
Book Rating : 4.3/5 (55 download)
Download or read book Retail Training Service: A Vocational Training for Retail Salespeople written by Orville S. Rappold and published by Sagwan Press. This book was released on 2018-02-09 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Author : Bob Negen
Publisher : Wiley + ORM
ISBN 13 : 1118044703
Total Pages : 249 pages
Book Rating : 4.1/5 (18 download)
Download or read book Marketing Your Retail Store in the Internet Age written by Bob Negen and published by Wiley + ORM. This book was released on 2010-12-28 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you own and operate a small retail business, this guide will give you a proven system for marketing your store, allowing you to compete with online merchants and big-box stores alike. Full of fresh and innovative ideas for promoting small stores, it will show you how to create a great in-store experience and build loyal, long-lasting relationships with customers.
Author : Carlo Santoro
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781478251446
Total Pages : 96 pages
Book Rating : 4.2/5 (514 download)
Download or read book Retail Sales and Customer Service Training - Volume 2 written by Carlo Santoro and published by Createspace Independent Publishing Platform. This book was released on 2012-07 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performing Retail Sales & Customer Service will then move on to various sales techniques - outlining why a particular method is used and how this is advantageous in a selling environment - with sections on advanced techniques such as value-add selling and positive pitching. A comprehensive guide to Point of Sale (POS) is also covered. We Discuss; Greetings Discovery Offering the Solution Creating Interest with Features & Benefits Overcoming Objections Closing the Sale Additional Selling Techniques Point of Sale (POS) Phone Calls, Emails & Internet Sales Complaints Handling & Store Security
Author : Katherine Canada
Publisher :
ISBN 13 :
Total Pages : 30 pages
Book Rating : 4.3/5 ( download)
Download or read book Retail Training written by Katherine Canada and published by . This book was released on 1923 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Federal Board for Vocational Education. Commercial Education Service
Publisher :
ISBN 13 :
Total Pages : 55 pages
Book Rating : 4.:/5 (178 download)
Download or read book Training for Retail Store Service written by United States. Federal Board for Vocational Education. Commercial Education Service and published by . This book was released on 1927 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Retail Sales Training System written by and published by . This book was released on 1987 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : pages
Book Rating : 4./5 ( download)
Download or read book The G.R.E.A.T. Retail Sales & Service Workbook written by Gerard Assey and published by Gerard Assey. This book was released on 2021-08-23 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are in retail, then this book is a MUST! Uniquely designed to help transform you into a Master Retail Sales & Service Professional by helping you discover the secrets that drive the world’s top retail sales professionals, it will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, enabling you achieve your sales goals faster and more consistently. Unlike the traditional hard sell approach where you are constantly ‘pushing’ the customer to close right from the start- thus making the customer feel uncomfortable, manipulated or threatened, with the G.R.E.A.T. Sales Model, the salesperson takes time up front to build a sincere, committed relationship by investing time in learning about the customer’s needs. This helps build trust between the two. Then, every step of the sales process that follows is conducted with the relationship in mind, ensuring an enduring and lasting relationship, leading to repeat business and referrals. The G.R.E.A.T. Sales Model helps you in many ways: It first of all instills in you that only great service stands out. It gives you a structured approach to handling your customers which is an acronym for our 5 step powerful sales model- the key to successful retail selling: G-Greet customers R-Revealing questions-Understanding needs E-Explain, enlighten, engage, enthuse, excite, customers about your product A-Answer customer’s concerns and objections T-Techniques to help customers ‘buy’…as people, hate being sold! (Selling to the opposite sex, Generating additional sales, Suggesting complementary/ Add-on products- Up-selling/ Cross-selling) With this powerful model, most of your time is ‘invested’ in uncovering the customer’s needs and proving value of your product, before you actually recommend it, thus eliminating many objections. The G.R.E.A.T. Retail Sales & Service Workbook will provide you a step by step approach into professionalism where you will gain a full understanding of the psychology of both the buying and selling processes, working through these 5 steps, practicing and mastering the skills at each stage, so that they are developed and reinforced, thus enabling you ‘win, provide a positive experience and keep customers for life’!
Author : Women's Educational and Industrial Union (Boston, Mass.). Department of Research
Publisher :
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.3/5 (91 download)
Download or read book Training for Store Service written by Women's Educational and Industrial Union (Boston, Mass.). Department of Research and published by . This book was released on 1920 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Federal Board for Vocational Education. Commercial Education Service
Publisher :
ISBN 13 :
Total Pages : 55 pages
Book Rating : 4.:/5 (817 download)
Download or read book Training for Retail Store Service written by United States. Federal Board for Vocational Education. Commercial Education Service and published by . This book was released on 1927 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Women's Educational and Industrial Union
Publisher : Franklin Classics
ISBN 13 : 9780342285105
Total Pages : 140 pages
Book Rating : 4.2/5 (851 download)
Download or read book Training for Store Service written by Women's Educational and Industrial Union and published by Franklin Classics. This book was released on 2018-10-11 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work has been selected by scholars as being culturally important and is part of the knowledge base of civilization as we know it. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. To ensure a quality reading experience, this work has been proofread and republished using a format that seamlessly blends the original graphical elements with text in an easy-to-read typeface. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Author : Ken Blanchard
Publisher : McGraw Hill Professional
ISBN 13 : 0071817859
Total Pages : 176 pages
Book Rating : 4.0/5 (718 download)
Download or read book Legendary Service: The Key is to Care written by Ken Blanchard and published by McGraw Hill Professional. This book was released on 2014-04-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit
Author : National Retail Dry Goods Association (U.S.). Personnel Group
Publisher :
ISBN 13 :
Total Pages : 94 pages
Book Rating : 4.:/5 (123 download)
Download or read book The Scope of Training for Retail Store Service written by National Retail Dry Goods Association (U.S.). Personnel Group and published by . This book was released on 1929 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Wilfried Kruse
Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4.:/5 (318 download)
Download or read book Training in the Retail Sector written by Wilfried Kruse and published by . This book was released on 1994 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training in the retail sector throughout the 12 European Community (EC) member countries was examined through in-depth case studies of 55 retail firms that were selected as representing a wide range of firm types (19 multinational, 36 national, 4 cooperative, 7 family-owned firms), forms of retailing (department stores, supermarkets, and chain and independent specialized stores), firm sizes (ranging from firms employing fewer than 100 to more than 10,000 people), and subsectors (food, nonfood, both). It was discovered that priority is still being given to training newly recruited employees, especially potential managers. A new emphasis on training as part of a global commercial strategy and concomitant new emphasis on training the whole staff were evident. Most curricula were found to be based on a modular principle. An increase in the number of training activities in retail firms and a shift toward more strategic use of training as part of firms' human resource policies were discovered. Few data on training costs and efficiency were available, and the need for more systematic collection of factual data on training in the retail sector was evident. (Appended are seven tables of statistical data and the names/addresses of the study advisory committee members.) (MN)
Author : Reno S. Knouse
Publisher :
ISBN 13 :
Total Pages : 52 pages
Book Rating : 4.:/5 (495 download)
Download or read book Training for Retail Store Service written by Reno S. Knouse and published by . This book was released on 1968 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Wyoming. Division of Vocational Education. Distributive Education Service
Publisher :
ISBN 13 :
Total Pages : 34 pages
Book Rating : 4.:/5 (33 download)
Download or read book Selling Today's Customer written by Wyoming. Division of Vocational Education. Distributive Education Service and published by . This book was released on 1962* with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Orville S. Rappold
Publisher : Palala Press
ISBN 13 : 9781340624354
Total Pages : 26 pages
Book Rating : 4.6/5 (243 download)
Download or read book Retail Training Service written by Orville S. Rappold and published by Palala Press. This book was released on 2015-08-31 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
