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Report Of The Health Service Ombudsman
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Author :Great Britain. Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102971026 Total Pages :44 pages Book Rating :4.9/5 (71 download)
Book Synopsis Care and Compassion? by : Great Britain. Parliamentary and Health Service Ombudsman
Download or read book Care and Compassion? written by Great Britain. Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2011 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this report, "Care and compassion?" the Health Service Ombudsman says the NHS is failing to treat older people with care, compassion, dignity and respect. The report is based on the findings of ten independent investigations into complaints about NHS care for people over the age of 65 across England. It serves to illuminate the gulf between the principles and values of the NHS Constitution and the felt reality of being an older person in the care of the NHS in England. The Ombudsman's findings show how ten older patients suffered unnecessary pain, indignity and distress while in the care of the NHS. Her investigations highlight common failures in pain control, discharge arrangements, communication with patients and their relatives and ensuring adequate nutrition. These are not isolated cases. Of the nearly 9,000 properly made complaints to the Ombudsman about the NHS last year, 18 per cent were about the care of older people. The Ombudsman accepted twice as many cases for investigation about older people as for all other age groups put together. The findings reveal an attitude - both personal and institutional - which fails to recognise the humanity and individuality of the people concerned and to respond to them with sensitivity, compassion and professionalism. These accounts present a picture of NHS provision that is failing to meet even the most basic standards of care. The NHS must close the gap between the promise of care and compassion outlined in its Constitution and the injustice that many older people experience.
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102975215 Total Pages :82 pages Book Rating :4.9/5 (752 download)
Book Synopsis A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a person with Down's syndrome by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a person with Down's syndrome written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2011-11-23 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report tells the story of Mr J, who was an active, outgoing and sociable man. He had Down's syndrome. He lived independently in rented accommodation with his wife. Newcastle City Council, latterly through the Coquet Trust, provided day-to-day support to Mr J and his wife to help maintain their independence. In 2005, owing to concerns about a significant deterioration in his skills and health, Mr J was admitted to hospital for a five to six week assessment. Mr J remained in hospital for seven months, some five of those after he had been declared ready for discharge. Mr J was discharged into inappropriate locked accommodation, which he only left following his death 10 months later. Mr J was 53. Mr J's brother, Mr K, complained about the care provided to Mr J. This joint investigation with the Local Government Ombudsman found significant failings on the part of both Northumberland, Tyne and Wear NHS Foundation Trust and the Council. They are to compensate, and apologise to, the family. The NHS Trust and the Council will also prepare, share and update progress on an action plan showing what they have done (or will do) to prevent recurrence of their failings.
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102980707 Total Pages :40 pages Book Rating :4.9/5 (87 download)
Book Synopsis A Report by the Health Service Ombudsman and the Local Government Ombudsman about the Provision of Section 117 Aftercare by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book A Report by the Health Service Ombudsman and the Local Government Ombudsman about the Provision of Section 117 Aftercare written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2012-10-29 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report concerns a case claiming for funding for care under s. 117 of the Mental Health Act 1983. The Ombudsmen found evidence of some failures of the part of the concerned Trust and Council, but in the absence of any consequent in justice that could be identified, did not uphold any of the complaints
Book Synopsis Real People, Real Problems by : Jo Harris-Wehling
Download or read book Real People, Real Problems written by Jo Harris-Wehling and published by National Academies. This book was released on 1995 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102974195 Total Pages :44 pages Book Rating :4.9/5 (741 download)
Book Synopsis A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a vulnerable person living independently in the community by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a vulnerable person living independently in the community written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2011-07-04 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an investigation, carried out jointly by the Health Service Ombudsman and the Local Government Ombudsman, into serious complaints about the support provided to a vulnerable person with long history involvement with mental health services, living independently in the community, by 5 Boroughs Partnership Trust and St Helen's Metropolitan Borough Council. The complaints, made by the vulnerable person's cousin, were: that the consultant psychiatrist failed to respond appropriately; that there was no support in claiming for welfare benefits; that care plans were not implemented; and that no one had responded appropriately to developing signs of risk. The first two of the complaints were not upheld but it was found that the Trust and Council had failed in their joint responsibility
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :Stationery Office ISBN 13 :9780102983586 Total Pages :92 pages Book Rating :4.9/5 (835 download)
Book Synopsis Report by the Health Service Ombudsman of England of an investigation into a complaint by Mr & Mrs M by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book Report by the Health Service Ombudsman of England of an investigation into a complaint by Mr & Mrs M written by Great Britain: Parliamentary and Health Service Ombudsman and published by Stationery Office. This book was released on 2013-05-20 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report is into a complaint by Mr & Mrs M concerning the treatment of the disabled daughter by their GP, the out of hours SEEDS services and the PCT Trust of the hospital their daughter was taken to. No service failure was found with regard to the GP; however the SEEDS doctors failings did constitute service failure. The PCT's handling of the complaint had lesser failures and did not constitute maladadministration
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102972627 Total Pages :20 pages Book Rating :4.9/5 (726 download)
Book Synopsis Report by the Health Service Ombudsman for England of an investigation of a complaint about a dentist in Staffordshire by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book Report by the Health Service Ombudsman for England of an investigation of a complaint about a dentist in Staffordshire written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2011-06-09 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report sets out the findings of the investigation of a patient's complaint about dentist Rajesh Narendranath (known as Mr Nath), of Stone Family Dental Practice in Stone, Staffordshire. The patient, Mrs D, complained that Mr Nath had been rough and had hurt her while trying to take x-rays, and also that he had been rude to her when she had objected. Dissatisfied with the response she received from Mr Nath to her complaint, Mrs D escalated it to the Healthcare Commission. The Healthcare Commission upheld Mrs D's complaint and told Mr Nath that he should apologise to her. When Mrs D did not receive this apology, she took the matter further - first to the General Dental Council, who told her they had warned Mr Nath that he should follow the recommendations of professional bodies, and finally to Health Service Ombudsman. The Ombudsman investigated and upheld the complaint, recommending that Mr Nath that he should acknowledge his failings in full and apologise. She also recommended that Mr Nath pay Mrs D £500 compensation for the feelings of shock and offence she had suffered. To date, Mr Nath has not complied with these recommendations. The Ombudsman has also taken the step of sharing the findings of her investigation with the General Dental Council who are currently considering what action they may need to take in relation to Mr Nath's fitness to practise as a dentist. South Staffordshire Primary Care Trust are also considering what further action to take.
Download or read book Ombudsmen written by Mary Seneviratne and published by Cambridge University Press. This book was released on 2002-09 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of Butterworths 'Law in Context Series', this is a description and evaluation of the UK public sector ombudsman system, focusing on the Parliamentary, Health Service and Local Government ombudsmen in England. It also covers the public sector ombudsmen in Scotland, Wales and Northern Ireland.
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102964615 Total Pages :60 pages Book Rating :4.9/5 (646 download)
Book Synopsis Report of two investigations by the Local Government Ombudsman for England and the Health Service Ombudsman for England by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book Report of two investigations by the Local Government Ombudsman for England and the Health Service Ombudsman for England written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2010-03-12 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: These are the reports of two cases which were jointly investigated by the Health Services and Local Government Ombudsmen,, both of which involve the provision of services by local council and by NHS trusts and both, to some extent, concern the actions of staff working in mental health services. The first involved Enfield Council and Barnet, Enfield and Haringey Mental Health Trust & Barnet and Chase Farm Hospitals NHS Trust. The other case involved Havering and the North East London Mental Health Trust. Neither case was upheld in respect of the Councils though partly upheld in respect of North East London Mental Health Trust
Download or read book The Consumer Action Handbook written by and published by . This book was released on 2003 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Legal Aspects of Occupational Therapy by : Bridgit C. Dimond
Download or read book Legal Aspects of Occupational Therapy written by Bridgit C. Dimond and published by John Wiley & Sons. This book was released on 2011-08-02 with total page 784 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since publication of the original edition in 1996, this book has established itself as an essential text for occupational therapists. It offers an understanding of the law relating to their practice, but is written to be accessible for those who have no prior legal knowledge. The text provides valuable information for occupational therapists employed in health and social services, as well as the law relevant to private practitioners. The book includes chapters on all the main client groups and presents the relevant specialist law. Students and teachers of occupational therapy will find the chapters on professional registration, education, training and research of particular interest. The third edition has been substantially revised to cover significant changes in legislation since the previous version. There is also a brand new chapter on the subject of death and dying. Legal Aspects of Occupational Therapy remains a key resource for the occupational therapy student, practitioner and service manager.
Book Synopsis The Ombudsman in the Modern State by : Matthew Groves
Download or read book The Ombudsman in the Modern State written by Matthew Groves and published by Bloomsbury Publishing. This book was released on 2022-04-07 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ombudsmen are a global phenomenon. They are also a critical part of the public law frameworks of modern liberal democracies. This is the first edited collection to examine the place of the ombudsman in the modern state. It brings together key international scholars to discuss current and future challenges for the Ombudsman institution and the systems of government within which they operate. The book is international in scope with authors heralding from most continents - Canada, the Netherlands, the United Kingdom, Australia, New Zealand, Hong Kong, South Africa, Germany, and Austria. This global analysis is both in-depth and expansive in its coverage of the operation of Ombudsmen across civil and common law legal systems. The book has two key themes: - The enduring question of the location and operation of Ombudsmen within public law systems in a changing state, and - The challenges faced by Ombudsmen in contemporary governance. This collection adds to the public law scholarship by addressing a common problem faced by all avenues of public law review – the evolving nature of modern public administration.
Book Synopsis Feeding Back? Learning from Complaints Handling in Health and Social Care by : Great Britain. National Audit Office
Download or read book Feeding Back? Learning from Complaints Handling in Health and Social Care written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2008 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are currently two separate statutory processes for handling complaints about health and social care services. NHS organisations are accountable to the Department of Health and social care services are accountable through their local authority, whilst adult social care rests with the Department. There are differences in the numbers of stages and timescales involved, and in the arrangements for advocacy support and independent investigation. The Health Service Ombudsman is responsible for the ultimate review and decision on NHS complaints and the Local Government Ombudsman for social care complaints. The NAO is this report (HCP 853, session 2007-08), has undertaken an evaluation of existing performance, capability, capacity and costs of complaints handling in both health and adult social care. The NAO has set out a number of findings and recommendations, including: that where people are dissatisfied, there is a low number who make formal complaints; that navigating the complaints systems is not straightforward, partcularly for health service users; only a small proportion of NHS complainants are aware, or receive national advocacy support; that the culture and attitudes of the organisations are often a barrier to responsive complaint handling; neither the health or social care organisations know the cost of complaints handling; that pursuing a complaint requires considerable time, determination and resilience.
Book Synopsis Public services ombudsmen by : Great Britain: Law Commission
Download or read book Public services ombudsmen written by Great Britain: Law Commission and published by The Stationery Office. This book was released on 2011-07-13 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: The public services ombudsmen provide a vital redress mechanism for aggrieved citizens; they are free for complainants, confidential and swift. This report deals with the five public services ombudsmen operating in England and Wales: (1) The Parliamentary Commissioner; (2) The Local Government Ombudsman; (3) The Health Service Ombudsman; (4) The Public Services Ombudsman for Wales; and (5) The Housing Ombudsman. The overarching aim is to recommend modernisation of the statutes for these ombudsmen: clarifying them where required; reforming them where the Commission thinks this would facilitate the work of the ombudsmen; increasing transparency and accountability where necessary. The Commission could not consider fundamental institutional design, and did not look at the creation of new ombudsmen or the amalgamation of the existing ombudsmen. The subject matter of the ombudsmen's work or the definition of "maladministration" was also not considered. The report is divided in to 5 parts including the recommendation to commission a general review of the role of the public services ombudsmen and their relationship with other institutions for administrative justice, such as judicial review or tribunals; access to the ombudsmen; the ombudsmen process; resolution, report & sharing experience; and independence & accountability
Download or read book Fair Play and Foul? written by John Elder and published by John Elder. This book was released on 2005 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Intelligent Kindness by : John Ballatt
Download or read book Intelligent Kindness written by John Ballatt and published by RCPsych Publications. This book was released on 2011-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book calls on policymakers, managers, educators and clinical staff to apply and nurture intelligent kindness in the organisation and delivery of care.
Book Synopsis Law and Nursing E-Book by : Jean McHale
Download or read book Law and Nursing E-Book written by Jean McHale and published by Elsevier Health Sciences. This book was released on 2007-05-29 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is directed primarily towards health care professionals outside of the United States. The new and fully updated edition of this leading textbook places law in the context of nursing practice today. Recent developments examined include the Human Tissue Act 2004, which regulates the use of human material for research and transplantation purposes; the Mental Capacity Act 2005, which regulates treatment concerning patients lacking mental capacity; new developments in patient safety and risk management; and the revised NHS patient complaints system. - Up to date information on: The revised NHS patient complaints system; Human Tissue Act 2004; Mental Capacity Act 2005; and Developments in patient safety and risk management - Accessible, up to date account of the law and its application to nursing practice - Coverage of controversial subject areas such as assisted suicide - Information on nurse prescribingUp to date information on:* Human Tissue Act 2004* Mental Capacity Act 2005* Developments in patient safety and risk management* The revised NHS patient complaints system
