Reframing And Resolving Conflict

Download Reframing And Resolving Conflict full books in PDF, epub, and Kindle. Read online Reframing And Resolving Conflict ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

Reframing Campus Conflict

Author : Jennifer Meyer Schrage
Publisher : Stylus Publishing, LLC.
ISBN 13 : 9781579224097
Total Pages : 279 pages
Book Rating : 4.2/5 (24 download)

DOWNLOAD NOW!

Book Synopsis Reframing Campus Conflict by : Jennifer Meyer Schrage

Download or read book Reframing Campus Conflict written by Jennifer Meyer Schrage and published by Stylus Publishing, LLC.. This book was released on 2009 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: How many hate or bias incidents occurred on your campus this past year? Did any students opt out of filing formal charges? How many completed a formal resolution process, and what happened? Would you have liked to have other conflict resolution options? "This publication is endorsed by ASCA as a collaborative, collegial new lens through which to consider how social justice practices and student conduct administration can come together to inform best practices in conduct and conflict management on college and university campuses."- Tamara J. King, J.D., 2009 President, Association for Student Conduct Administration Social justice theory provides the lens for expanding our conception of student conduct administration, and the foundation for considering systemic changes in practice - changes that are vital to address the concerns and issues raised by an increasingly diverse student population. Using this lens, this book casts new light on existing principles and current practices; makes issues of power, privilege and oppression manifest; and offers a vision for expanding resolution practices to empower today's students to resolve their own conflicts. Complementing the Model Student Disciplinary Code, this book opens up a whole new range of approaches and models that readers can adapt to their institutional circumstances. Starting from the principle that systems and models are vehicles through which to act on our values, and by focusing on such core values as the commitment to student development, freedom of expression, diversity, accessibility, individual rights and shared responsibilities in a community of learners, the contributors reveal the utility and contemporary relevance of a number of underutilized resolution practices. Part I provides a framework for transforming student conduct administration using conflict resolution methods and social and restorative justice practices. Part II devotes a chapter to explaining each of the seven "Spectrum Model Pathways" to conflict resolution that form the core of this book: Dialogue, Conflict Coaching, Facilitated Dialogue, Mediation, Restorative Justice Practices, Shuttle Diplomacy, and traditional formal student conduct processes informed by social justice theory. Part III provides practical application tools for the ideas presented in this text, including discussion of change management and assessment, and concludes with an overview of programs from across the country using inclusive conflict resolution methods in student conduct work. This is a book for anyone concerned about issues of access and justice for all students - regardless of race, sexual orientation, belief, or ability - and seeking to develop and implement restorative and safe practices for their campus community.

Reframing Resolution

Author : Richard Saundry
Publisher : Springer
ISBN 13 : 1137515600
Total Pages : 381 pages
Book Rating : 4.1/5 (375 download)

DOWNLOAD NOW!

Book Synopsis Reframing Resolution by : Richard Saundry

Download or read book Reframing Resolution written by Richard Saundry and published by Springer. This book was released on 2016-05-27 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reframing Resolution provides an original, accessible and critical point of reference for students, practitioners and scholars interested in the management of workplace conflict. Drawing on contemporary empirical evidence from the UK, USA, Ireland and Australia, the book explores the front-line challenges facing organizations and individuals in addressing and responding to conflict. In particular, it examines the extent to which conflict management is treated as a strategic issue and discusses the development of mediation and its impact on employment relations culture, the experiences of participants in mediation and the relationship between ADR and workplace justice. Crucially, the book also assesses key innovations in the management of workplace conflict, and discusses the future potential of more integrated and systemic approaches.

Reframing and Resolving Conflict

Author : Karin Aggestam
Publisher :
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.3/5 ( download)

DOWNLOAD NOW!

Book Synopsis Reframing and Resolving Conflict by : Karin Aggestam

Download or read book Reframing and Resolving Conflict written by Karin Aggestam and published by . This book was released on 1999 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Dynamics of Conflict Resolution

Author : Bernard Mayer
Publisher : John Wiley & Sons
ISBN 13 : 0470932465
Total Pages : 288 pages
Book Rating : 4.4/5 (79 download)

DOWNLOAD NOW!

Book Synopsis The Dynamics of Conflict Resolution by : Bernard Mayer

Download or read book The Dynamics of Conflict Resolution written by Bernard Mayer and published by John Wiley & Sons. This book was released on 2010-09-23 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Author : Mary Scannell
Publisher : McGraw Hill Professional
ISBN 13 : 0071743669
Total Pages : 240 pages
Book Rating : 4.0/5 (717 download)

DOWNLOAD NOW!

Book Synopsis The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by : Mary Scannell

Download or read book The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Reframing Campus Conflict

Author : Jennifer Meyer Schrage
Publisher : Taylor & Francis
ISBN 13 : 1000977757
Total Pages : 364 pages
Book Rating : 4.0/5 (9 download)

DOWNLOAD NOW!

Book Synopsis Reframing Campus Conflict by : Jennifer Meyer Schrage

Download or read book Reframing Campus Conflict written by Jennifer Meyer Schrage and published by Taylor & Francis. This book was released on 2023-07-03 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fully revised and updated second edition builds upon the original vision of the first, which was to give voice to diverse and inclusive perspectives, identities, and practices and to enact the principle that student conduct and conflict response must be based upon foundations of social justice and restorative justice to disrupt and transform overly legalistic and escalated management applications in student conduct administration. The Spectrum Model (Schrage & Thompson, 2008) approach centers advocacy for inclusive conflict excellence by expanding traditional adjudication pathways to include dialogue, conflict coaching, mediation, restorative practices, and shuttle diplomacy for a more robust and inclusive expression of conflict and conduct practices. In the intervening decade, this co-edited work has become more relevant than ever as colleges and universities continue to be the targets of litigation, activists, lawmakers and public officials who have, for instance, changed the Title IX rules for responding to sexual misconduct. Civility, hate crimes, activism, immigration, nationalism, and free speech are all again on the forefront of challenges impacting the current campus climate.New chapters cover these and other issues including the unprecedented COVID-19 pandemic response and impact on equity and justice in higher education, and amplified calls for racial justice and police reform. The book is further enhanced by chapter case studies, summaries and questions for dialogue, to encourage further reflection by the reader and bolster the usefulness of the work as a textbook and campus training guide. The second edition is a must-have resource for broad stakeholders invested in inclusive conflict excellence and principled leadership in education in the midst of a shifting and increasingly polarized landscape. This includes legal counsel, higher education presidents, senior student affairs administrators and faculty leadership as well as student conduct practitioners across conduct boards, hearing and appeal officers, residential and organizational staff engaged in student facing campus climate work. Reframing Campus Conflict further offers transferable content that supports inclusive conflict excellence inquiry and application in graduate programs, K-12, special education and human resource management practices. This book is for all educators, administrators, practitioners and leaders committed to engaging campus conflict work through the inclusive lenses of social, restorative, transformative and procedural justice.This is also available as a set with Student Conduct Practice, Second Edition.

Reframing and Rethinking Collaboration in Higher Education and Beyond

Author : Narelle Lemon
Publisher : Routledge
ISBN 13 : 1000194604
Total Pages : 141 pages
Book Rating : 4.0/5 (1 download)

DOWNLOAD NOW!

Book Synopsis Reframing and Rethinking Collaboration in Higher Education and Beyond by : Narelle Lemon

Download or read book Reframing and Rethinking Collaboration in Higher Education and Beyond written by Narelle Lemon and published by Routledge. This book was released on 2020-10-12 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reframing and Rethinking Collaboration in Higher Education and Beyond delves deep into a Taxonomy of Collaboration underpinned by mindful choices – being present, aware, non-judgemental, curious and open – while also considering your and others’ strengths. In looking at how higher degree research students and early career researchers can approach collaboration, this book unpacks what collaboration is and points to the specific knowledge, skills, and abilities associated with achieving collaborative advantage. Covering a range of issues in a variety of contexts, this book: Helps you understand the meaning and value of working collaboratively. Prepares you for success in collaborative academic and postgraduate career activities. Invites you to use models, including the Taxonomy of Collaboration, to plan your collaborative projects. Explains options for different situations through realistic examples of commonly experienced collaborative issues or problems. Encourages you to think about collaboration from a strengths-based approach. Offers practical strategies for you can use to plan, organise and participate in collaborative activities, including ways to deal with problems and resolve conflicts. Full of practical tips, case studies, real life situations and lived experiences, this book offers strategies that can be used in online or hybrid collaborations and is ideal reading for anyone interested in finding out how to make collaborative practice work for them. The 'Insider Guides to Success in Academia' offers support and practical advice to doctoral students and early-career researchers. Covering the topics that really matter, but which often get overlooked, this indispensable series provides practical and realistic guidance to address many of the needs and challenges of trying to operate, and remain, in academia. These neat pocket guides fill specific and significant gaps in current literature. Each book offers insider perspectives on the often implicit rules of the game - the things you need to know but usually aren't told by institutional postgraduate support, researcher development units, or supervisors - and will address a practical topic that is key to career progression. They are essential reading for doctoral students, early-career researchers, supervisors, mentors, or anyone looking to launch or maintain their career in academia.

Resolving Conflicts at Work

Author : Kenneth Cloke
Publisher : John Wiley & Sons
ISBN 13 : 1118046889
Total Pages : 378 pages
Book Rating : 4.1/5 (18 download)

DOWNLOAD NOW!

Book Synopsis Resolving Conflicts at Work by : Kenneth Cloke

Download or read book Resolving Conflicts at Work written by Kenneth Cloke and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.

AAA Handbook on Mediation - Second Edition

Author : American Arbitration Association
Publisher : Juris Publishing, Inc.
ISBN 13 : 1933833505
Total Pages : 820 pages
Book Rating : 4.9/5 (338 download)

DOWNLOAD NOW!

Book Synopsis AAA Handbook on Mediation - Second Edition by : American Arbitration Association

Download or read book AAA Handbook on Mediation - Second Edition written by American Arbitration Association and published by Juris Publishing, Inc.. This book was released on 2010-09-01 with total page 820 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assembled from Dispute Resolution Journal - the flagship publication of the American Arbitration Association - the chapters in the Handbook have all, where necessary, been revised and updated prior to publication. The book is succinct, comprehensive and a practical introduction to the use of arbitration and ADR, written by leading practitioners and scholars. The Handbook begins with a thorough introduction into the practice of mediation and offers advice and strategies in preparing for and conducting successful mediations. It explores the use of mediator evaluations, (i.e. opinions as to the likely outcome or value of legal claims), reframing (i.e. restating or rephrasing statements of conflict), risk analysis, the underlying psychology and bridging of cultural gaps, among many other areas included to assist mediators in achieving the best results. Attorneys are provided with guidance on establishing a mediation practice, preparing clients for mediation, negotiation tactics, and how to answer a client’s questions regarding the process of mediation. It discusses confidentiality and ethics in mediation and also addresses the use of mediation in specific types of disputes, such as business to business matters, construction, medical malpractice, governmental agencies including environmental agencies, and in the workplace. Lastly, it touches on various mediation issues as they arise in the legal system. The chapters were selected from an extensive body of writings and, in the main, represent world-class assessments of arbitration and ADR practice. All the major facets of the field are addressed and provide the reader with comprehensive and accurate information, lucid evaluations, and an indication of future developments. They not only acquaint, but also ground the reader in the field.

Peace in Everyday Relationships

Author : Sheila Alson
Publisher : Turner Publishing Company
ISBN 13 : 1630265470
Total Pages : 260 pages
Book Rating : 4.6/5 (32 download)

DOWNLOAD NOW!

Book Synopsis Peace in Everyday Relationships by : Sheila Alson

Download or read book Peace in Everyday Relationships written by Sheila Alson and published by Turner Publishing Company. This book was released on 2003-11-20 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating peace in our lives is a life-long journey. The author, a successful conflict resolution and mediation consultant, draws on knowledge and techniques from many different disciplines: neurology, psychology, teambuilding, communication skills, negotiation, martial arts, alternative dispute resolution, law, education, diversity training, and spirituality. All her concepts and tools are solidly based on accepted research; nevertheless the book is written in a very down-to-earth, conversational style. The book gives readers of all backgrounds the skills to resolve conflicts successfully with others, create win-win outcomes, and add peace to their everyday lives. The author includes many interesting examples from her experience with couples and other people from her private practice. Whether the conflict is divorce, minor incompatibility between housemates or spouses, issues about or with the children, adolescent rebellion, extended family feuds, generation gap misunderstandings, irascible senior citizens, workplace squabbles, or a disagreeable boss, this book offers workable solutions.

Renegotiating Health Care

Author : Leonard J. Marcus
Publisher : John Wiley & Sons
ISBN 13 : 1118021576
Total Pages : 514 pages
Book Rating : 4.1/5 (18 download)

DOWNLOAD NOW!

Book Synopsis Renegotiating Health Care by : Leonard J. Marcus

Download or read book Renegotiating Health Care written by Leonard J. Marcus and published by John Wiley & Sons. This book was released on 2011-06-15 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Renegotiating Health Care Since the first edition of Renegotiating Health Care was published in 1995, new treatments, technologies, business models, reimbursement methods, and regulations have tangibly transformed the substance of health care negotiation. This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization's ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive, administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It should be required reading for students and professionals in health services management, clinicians, leaders, policy makers, and conflict resolution experts working in the health care field. Praise for Renegotiating Health Care "An outstanding book! I learned their principles of meta-leadership while at the CDC and continue to use them at ABC News. This book is a must for anyone in leadership: practical, intuitive, and priceless." Richard E. Besser, MD, chief health and medical editor, ABC News "This book is a must-read to assist today's health professional navigate the ever-changing health care delivery system. Leadership will be the key to success." Pat Ford-Roegner, RN, MSW, FAAN, senior health consultant and former CEO, American Academy of Nursing

Resolving Conflicts at Work

Author : Kenneth Cloke
Publisher : John Wiley & Sons
ISBN 13 : 1118010825
Total Pages : 401 pages
Book Rating : 4.1/5 (18 download)

DOWNLOAD NOW!

Book Synopsis Resolving Conflicts at Work by : Kenneth Cloke

Download or read book Resolving Conflicts at Work written by Kenneth Cloke and published by John Wiley & Sons. This book was released on 2011-04-08 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

Reframing Campus Conflict

Author : Jennifer Meyer Schrage
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (15 download)

DOWNLOAD NOW!

Book Synopsis Reframing Campus Conflict by : Jennifer Meyer Schrage

Download or read book Reframing Campus Conflict written by Jennifer Meyer Schrage and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

From Equity Talk to Equity Walk

Author : Tia Brown McNair
Publisher : John Wiley & Sons
ISBN 13 : 1119237912
Total Pages : 160 pages
Book Rating : 4.1/5 (192 download)

DOWNLOAD NOW!

Book Synopsis From Equity Talk to Equity Walk by : Tia Brown McNair

Download or read book From Equity Talk to Equity Walk written by Tia Brown McNair and published by John Wiley & Sons. This book was released on 2020-01-22 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for achieving equitable outcomes From Equity Talk to Equity Walk offers practical guidance on the design and application of campus change strategies for achieving equitable outcomes. Drawing from campus-based research projects sponsored by the Association of American Colleges and Universities and the Center for Urban Education at the University of Southern California, this invaluable resource provides real-world steps that reinforce primary elements for examining equity in student achievement, while challenging educators to specifically focus on racial equity as a critical lens for institutional and systemic change. Colleges and universities have placed greater emphasis on education equity in recent years. Acknowledging the changing realities and increasing demands placed on contemporary postsecondary education, this book meets educators where they are and offers an effective design framework for what it means to move beyond equity being a buzzword in higher education. Central concepts and key points are illustrated through campus examples. This indispensable guide presents academic administrators and staff with advice on building an equity-minded campus culture, aligning strategic priorities and institutional missions to advance equity, understanding equity-minded data analysis, developing campus strategies for making excellence inclusive, and moving from a first-generation equity educator to an equity-minded practitioner. From Equity Talk to Equity Walk: A Guide for Campus-Based Leadership and Practice is a vital wealth of information for college and university presidents and provosts, academic and student affairs professionals, faculty, and practitioners who seek to dismantle institutional barriers that stand in the way of achieving equity, specifically racial equity to achieve equitable outcomes in higher education.

Conflict Resolution at Work For Dummies

Author : Vivian Scott
Publisher : John Wiley & Sons
ISBN 13 : 0470595752
Total Pages : 371 pages
Book Rating : 4.4/5 (75 download)

DOWNLOAD NOW!

Book Synopsis Conflict Resolution at Work For Dummies by : Vivian Scott

Download or read book Conflict Resolution at Work For Dummies written by Vivian Scott and published by John Wiley & Sons. This book was released on 2009-12-09 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!

Optimal Outcomes

Author : Jennifer Goldman-Wetzler
Publisher : HarperCollins
ISBN 13 : 0062893661
Total Pages : 236 pages
Book Rating : 4.0/5 (628 download)

DOWNLOAD NOW!

Book Synopsis Optimal Outcomes by : Jennifer Goldman-Wetzler

Download or read book Optimal Outcomes written by Jennifer Goldman-Wetzler and published by HarperCollins. This book was released on 2020-02-25 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: An award-winning conflict consultant offers a new path to take when agreement and collaboration seem impossible, and teaches us that when conflict resolution fails, we can achieve freedom instead—even without others’ cooperation. A founding CEO and his top salesperson are engaged in a heated clash over her compensation package. A mother and daughter are locked in a nasty cycle of blame and attack. A high-profile executive team is struggling with aggressive political infighting. In all these cases, every effort to talk it out has been unsuccessful. Where can you turn when your attempts to resolve conflict fail? Most approaches emphasize collaboration. You are supposed to sit down, calmly talk through your differences, and find a solution. But what if nothing seems to work, no matter what you do? When situations resist resolution, the Optimal Outcomes Method teaches us conflict freedom. This innovative method, based on Dr. Jennifer Goldman-Wetzler’s training at the Program on Negotiation at Harvard Law School, two decades as a consultant to Fortune 500 and high-growth CEOs and senior teams, grassroots work with Middle East leaders, US government-funded research on terrorism, and her popular course at Columbia University,Optimal Outcomesreveals eight groundbreaking practices proven to help people everywhere free themselves from conflict. With inspiring stories from clients, students, and Dr. Goldman-Wetzler’s own life lighting the way, you’ll learn to observe complex situations with clarity, access your shadow values (things you really care about but have been unwilling to admit), and take bold, simple, surprising action. Optimal Outcomes blends mindfulness, Jungianpsychology, and practical, step-by-step advice to free anyone from seemingly impossible conflict. Applying the practices, you’ll reach your Optimal Outcome—which may be vastly different from what you originally imagined, but more satisfying than you ever dreamed possible.

Managing Conflict

Author : David Liddle
Publisher : Kogan Page Publishers
ISBN 13 : 0749480890
Total Pages : 321 pages
Book Rating : 4.7/5 (494 download)

DOWNLOAD NOW!

Book Synopsis Managing Conflict by : David Liddle

Download or read book Managing Conflict written by David Liddle and published by Kogan Page Publishers. This book was released on 2017-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.