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Quality Oriented Design Of Business Processes
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Book Synopsis Quality-Oriented Design of Business Processes by : Kai Mertins
Download or read book Quality-Oriented Design of Business Processes written by Kai Mertins and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality-Oriented Design of Business Processes introduces a modeling method, `Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design. Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes. The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. Finally, the book describes the entry of the IEM method into national, European and international standardization.
Book Synopsis Quality-Oriented Design of Business Processes by : Kai Mertins
Download or read book Quality-Oriented Design of Business Processes written by Kai Mertins and published by . This book was released on 1999-07-01 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Process Management written by Jörg Becker and published by Springer Science & Business Media. This book was released on 2013-06-05 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.
Book Synopsis Enterprise and Organizational Modeling and Simulation by : Joseph Barjis
Download or read book Enterprise and Organizational Modeling and Simulation written by Joseph Barjis and published by Springer. This book was released on 2011-09-25 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the post conference proceedings of the 7th International Workshop on Enterprise and Organizational Modeling and Simulation, EOMAS 2011, held in conjunction with CAiSE 2011 in London, UK, in June 2011. Enterprises are purposefully designed systems used to fulfill certain functions. An extended enterprise and organizational study involves both analysis and design activities, in which modeling and simulation play prominent roles. The related techniques and methods are effective, efficient, economic, and widely used in enterprise engineering, organizational study, and business process management. The 14 contributions in this volume were carefully reviewed and selected from 29 submissions, and they explore these topics, address the underlying challenges, find and improve on solutions, and demonstrate the application of modeling and simulation in the domains of enterprises, their organizations and underlying business processes.
Book Synopsis Business Process Management Workshops by : Danilo Ardagna
Download or read book Business Process Management Workshops written by Danilo Ardagna and published by Springer Science & Business Media. This book was released on 2009-06-07 with total page 725 pages. Available in PDF, EPUB and Kindle. Book excerpt: Constitutes the refereed post-workshop proceedings of 9 international workshops held in Milano, Italy, in conjunction with the 6th International Conference on Business Process Management, BPM 2008, in September 2008.
Book Synopsis Quality in Business Process Modeling by : John Krogstie
Download or read book Quality in Business Process Modeling written by John Krogstie and published by Springer. This book was released on 2016-10-27 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the whole spectrum of modeling goals to achieve optimal quality in the process model developed. It focuses on how to balance quality considerations across all semiotic levels when models are used for different purposes, and is based on SEQUAL, a framework for understanding the quality of models and modeling languages, which can take into account all main aspects relating to the quality of models. Chapter 1 focuses on the theoretical foundations, introducing readers to the topics of business processes and business process modeling, as well as the most important concept underlying the modeling of business processes. In turn, Chapter 2 addresses the quality of models in general and business process models in particular. Chapter 3 contains a specialization of SEQUAL for quality of business process models. In Chapter 4, examples of the practical uses of business process models are provided, together with the results of detailed case studies on how to achieve and maintain quality in business process models. Chapter 5 presents a process modeling value framework that demonstrates how to achieve more long-term and higher return on investment with regard to (business) process and enterprise models. Lastly, Chapter 6 reviews the main points of the book and discusses the potential for business process modeling in the future through its combination with other types of modeling. The book has two intended audiences. It is primarily intended for computer science, software engineering and information system students at the postgraduate level who want to know more about business process modeling and the quality of models in preparation for professional practice. The second audience consists of professionals with extensive experience in and responsibilities related to the development and evolution of process-oriented information systems and information systems methodologies in general, who need to formalize and structure their practical experience or update their knowledge as a way to improve their professional activity. The book also includes a number of real-world case studies that make it easier to grasp the main theoretical concepts, helping readers apply the approaches described.
Book Synopsis Quality Service Management by : John Maleyeff
Download or read book Quality Service Management written by John Maleyeff and published by Routledge. This book was released on 2022-05-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.
Book Synopsis The New Industrial Engineering: Information Technology and Business Process Redesign by : Thomas H. Davenport
Download or read book The New Industrial Engineering: Information Technology and Business Process Redesign written by Thomas H. Davenport and published by Legare Street Press. This book was released on 2022-10-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Book Synopsis Business Process Modeling, Simulation and Design by : Manuel Laguna
Download or read book Business Process Modeling, Simulation and Design written by Manuel Laguna and published by . This book was released on 2013 with total page 499 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Business Process DesignWhat Is a Business Process?Essence of Business Process DesignBusiness Process Design, Overall Business Performance, and StrategyWhy Do Inefficient and Ineffective Business Processes Exist?Process Management and Process-Oriented Improvement ProgramsProcess Management and the Power of Adopting a Process ViewSix Sigma Quality ProgramsBusiness Process ReengineeringRevolutionary versus Evolutionary ChangeFramework for Business Process-Design ProjectsStep 1: Case for Action and Vision StatementsStep 2: Process Identification and SelectionStep 3: Obtaining Manag.
Book Synopsis From Quality to Business Excellence by : Charles G. Cobb
Download or read book From Quality to Business Excellence written by Charles G. Cobb and published by Quality Press. This book was released on 2002-12-19 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumping from one management philosophy to the next looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma...which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. From Quality to Business Excellence will show how to integrate a management approach using a variety of methods to bring the most out of your business. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 2 reviews) "This is a great book! It does a very effective job of integrating quality concepts into the notion of Business Excellence. The book recommends a systems approach to management systems design and covers a broad range relevant topics. The author backs up his recommendations with a fair amount of actual cases. End notes itemize a broad range of references that can be used to gain more in-depth knowledge about the topics. The book is loaded with figures and tables to make the material understandable. This is good reading for business professionals. If you want to get your line managers hooked on quality get them a copy of this book." A reader from New Hampshire" An excellent book for the new direction of quality implementation. Quality is becoming part of business that is responsible for improving its bottom line results rather than policing its activities. I found the book easy to read and very informative." Ahmed Almaziad – Riyadh, Saudi Arabia Benefits: Shift from a narrow, compliance-orientation to Quality Management to a high-impact, continuous improvement orientation that drives business resultsliLearn how to apply the right management tools to your situationliCreate your own high performance management system to last for decadesliUse Information Technology More Effectively to Drive Business ResultsliBuild in the capability to absorb new techniques as they emergeliAvoid gut-wrenching (and costly) restarts to accommodate new methods and standards. Contents: Introduction (Historical Backgrounds and Trends, A Vision for the Future), Quality Systems Background (ISO 9000, Baldrige, Compliance vs. Continuous Improvement), Management Approach, Designing Integrated Management Systems Strategic Planning, Alignment, and Metrics Integrated Process Improvement Approach, The Role of Information Technology Other Enablers and Constraints Putting it All Together Keeping the Process Moving Overall Summary (Integrated Systems Approach, Business Systems Engineering)
Book Synopsis More Perfect by Design by : Angelo Baratta
Download or read book More Perfect by Design written by Angelo Baratta and published by iUniverse. This book was released on 2011-01-14 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excellence doesn't just happen. It needs to be designed, and even the best designs can be improved upon. That's something that Angelo Baratta, who spent more than thirty years leading more than a hundred projects for more than fifty organizations, discovered the hard way. While most of these projects succeeded, success rates were never as high as they should have been. This, he determined, was the direct result of the design of the business processes. By mastering process design, organizations can achieve much higher success rates, and all stakeholders can benefit. With this guidebook, you'll learn how to improve performance by employing the Relational Process Model - a systematic approach to designing a business processes. You'll learn: the power of linking execution to strategy; various strategies to make value visible; how to measure and promote excellence; ways to promote meaningful change; many other methods to improve business operations. It is essential to improve the design of business processes because organizations don't just deliver services - they are also where people spend a good portion of their lives. Connect strategy, processes, projects, and performance, and equip yourself with the tools you need to improve your organization with More Perfect by Design.
Book Synopsis Goal-oriented Business Process Engineering by : Benjamin Nagel
Download or read book Goal-oriented Business Process Engineering written by Benjamin Nagel and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service-oriented architectures have emerged as an architectural style for the design of business applications. Accordingly, business process models play a central role in the description of business requirements as well as in the specification of required service compositions.The modeling of business processes is not pursued for its own sake, but contributes to the achievement of strategic concerns represented by business goals. In order to evaluate the suitability of business process models, e.g. with respect to completeness and relevance, their relations to business goals need to be considered. This comprises the initial specification of business goals and business processes as well as the preservation of consistency between evolving models.In previous work, several goal-oriented requirements engineering approaches and business process modeling techniques have been proposed. Nonetheless, there is no integrated specification method that supports the goal-oriented specification, the systematic derivation of business process models and the assurance of quality in a sufficient manner.In this thesis, we present an approach for goal-oriented business process engineering that provides modeling techniques and analysis capabilities to assure the overall specification quality. Based on an existing goal-modeling notation, we introduce an extended modeling approach that supports the expression of goal dependencies, relevant business context elements and the identification of composable actions. Further, we describe a systematic derivation method to ensure the consideration of this information in the business process composition. To ensure a valid and consistent specification, a quality analysis and assurance framework is introduced. ; eng
Book Synopsis Business Process Orientation by : Kevin P. McCormack
Download or read book Business Process Orientation written by Kevin P. McCormack and published by CRC Press. This book was released on 2001-01-24 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition. The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive. The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization.
Book Synopsis Aligning Business Processes and Information Systems by : Robert Heinrich
Download or read book Aligning Business Processes and Information Systems written by Robert Heinrich and published by Springer. This book was released on 2014-07-10 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business processes and information systems mutually affect each other in non-trivial ways. Frequently, processes are designed without taking the systems’ impact into account, and vice versa. Missing alignment at design-time results in quality problems at run-time. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model. Simulation is a powerful means to predict the mutual quality impact, to compare design alternatives, and to verify them against requirements. The author describes two simulation approaches and discusses interesting insights on their application in practice.
Book Synopsis Business Process Improvement Toolbox by : Bjørn Andersen
Download or read book Business Process Improvement Toolbox written by Bjørn Andersen and published by Quality Press. This book was released on 2007-01-01 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement road map, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps for how to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology.
Book Synopsis Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage by : Peter Franz
Download or read book Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage written by Peter Franz and published by McGraw Hill Professional. This book was released on 2012-03-16 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seize the competitive advantage with BPM at the heart of your strategy Value-Driven Business Process Management provides the rationale and methods for using business Process Management (BPM) to gain clarity on how your business operates and develop the ability to put new ideas into action quickly. You learn how to redirect your focus from a "method-and-tool" view of BPM to a more broadly informed view of BPM as a powerful management approach. Peter Franz, Managing Director for Business Process Management at Accenture, is responsible for the global team that helps clients achieve sustainable shareholder and customer value through scalable, efficient and agile business processes. Dr. Mathias Kirchmer, Accenture's Executive Director for Business Process Management, leads the global BPM-Lifecycle Practice, as well as the program for the development of Accenture's Business Process Reference Models across industries and functional areas.
Author :August-Wilhelm Scheer Publisher :Springer Science & Business Media ISBN 13 :3642585299 Total Pages :204 pages Book Rating :4.6/5 (425 download)
Book Synopsis ARIS - Business Process Frameworks by : August-Wilhelm Scheer
Download or read book ARIS - Business Process Frameworks written by August-Wilhelm Scheer and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: ARIS (Architecture of Integrated Information Systems) is a unique and internationally renowned method for optimizing business processes and implementing application systems. This book enhances the proven ARIS concept by describing product flows and explaining how to classify modern software concepts. The importance of the link between business process organization and strategic management is stressed. Bridging the gap between the different approaches in business theory and information technology, the ARIS concept provides a full-circle approach-from the organizational design of business processes to IT implementation. With an emphasis on SAP R/3, real-world examples of standard software solutions illustrate these business process frameworks.
