Quality is Everybody's Business

Download Quality is Everybody's Business PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 9781574442847
Total Pages : 396 pages
Book Rating : 4.4/5 (428 download)

DOWNLOAD NOW!


Book Synopsis Quality is Everybody's Business by : Patrick L Townsend

Download or read book Quality is Everybody's Business written by Patrick L Townsend and published by CRC Press. This book was released on 1999-12-03 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority. The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing "total" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement. In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner. Once your customers experience quality, they will continue to look for the quality option. Done correctly, TQM can be defined and implemented in six-to-eight months - and that includes actively involving everyone on the payroll in the process and seeing positive bottom line results virtually immediately. Whether your organization has a TQM process in place or is just beginning to implement one, Quality is Everybody's Business gives you the tools to make it a complete quality process.

Six Sigma Quality for Business and Manufacture

Download Six Sigma Quality for Business and Manufacture PDF Online Free

Author :
Publisher : Elsevier
ISBN 13 : 0080541259
Total Pages : 573 pages
Book Rating : 4.0/5 (85 download)

DOWNLOAD NOW!


Book Synopsis Six Sigma Quality for Business and Manufacture by : Joseph M J Gordon

Download or read book Six Sigma Quality for Business and Manufacture written by Joseph M J Gordon and published by Elsevier. This book was released on 2002-10-25 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma is Business and Industry's newest recognized quality program. This text provides information and instructions for new and current quality professionals in order to help employ methods to attain Six Sigma defect quality assurance within their company.All areas of business and manufacture are covered. Detailed checklists, questionnaires and forms assist personnel in developing their own programs to 'prevent' problems from occurring and to solve new and long-term problems in services and manufacturing. Examples and formulae are provided for use to determine if, when and then how much a process may be adjusted for reaching higher quality assurance levels. Knowledgeable readers will be able to use this comprehensive text immediately in the workplace.

From Quality to Business Excellence

Download From Quality to Business Excellence PDF Online Free

Author :
Publisher : Asq Press
ISBN 13 : 9780873895781
Total Pages : 248 pages
Book Rating : 4.8/5 (957 download)

DOWNLOAD NOW!


Book Synopsis From Quality to Business Excellence by : Charles G. Cobb

Download or read book From Quality to Business Excellence written by Charles G. Cobb and published by Asq Press. This book was released on 2003-01 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Information Quality Applied

Download Information Quality Applied PDF Online Free

Author :
Publisher : Wiley
ISBN 13 : 9780470134474
Total Pages : 0 pages
Book Rating : 4.1/5 (344 download)

DOWNLOAD NOW!


Book Synopsis Information Quality Applied by : Larry P. English

Download or read book Information Quality Applied written by Larry P. English and published by Wiley. This book was released on 2009-10-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to apply data quality management techniques to marketing, sales, and other specific business units Author and information quality management expert Larry English returns with a sequel to his much-acclaimed book, Improving Data Warehouse and Business Information Quality. In this new book he takes a hands-on approach, showing how to apply the concepts outlined in the first book to specific business areas like marketing, sales, finance, and human resources. The book presents real-world scenarios so you can see how to meld data quality concepts to specific business areas such as supply chain management, product and service development, customer care, and others. Step-by-step instruction, practical techniques, and helpful templates from the author help you immediately apply best practices and start modeling your own quality initiatives. Maintaining the quality and accuracy of business data is crucial; database managers are in need of specific guidance for data quality management in all key business areas Information Quality Applied offers IT, database, and business managers step-by-step instruction in setting up methodical and effective procedures The book provides specifics if you have to manage data quality in marketing, sales, customer care, supply chain management, product and service management, human resources, or finance The author includes templates that readers can put to immedate use for modeling their own quality initiatives A Companion Web site provides templates, updates to the book, and links to related sites

Quality Management for Competitive Advantage in Global Markets

Download Quality Management for Competitive Advantage in Global Markets PDF Online Free

Author :
Publisher : IGI Global
ISBN 13 : 1799850374
Total Pages : 297 pages
Book Rating : 4.7/5 (998 download)

DOWNLOAD NOW!


Book Synopsis Quality Management for Competitive Advantage in Global Markets by : Saiz-Álvarez, José Manuel

Download or read book Quality Management for Competitive Advantage in Global Markets written by Saiz-Álvarez, José Manuel and published by IGI Global. This book was released on 2020-09-04 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because quality is what may create a real and robust link between a company and its clients, and these clients should always be considered the heart of any business; without them, there is neither option nor sense to continue any activity in a company. Quality Management for Competitive Advantage in Global Markets is an essential reference source that discusses the importance of quality practices and global market practices. With research that allows practitioners to improve their understanding of the strategic role of quality in the information and knowledge society, it focuses on describing a global economy formed by networks, organizations, teams, workgroups, information systems, and finally, actors in networked environments. Featuring research on topics such as consumer satisfaction, human capital, and quality management, the target audience of this book is composed of professionals and researchers working in the field of information and knowledge management in various disciplines including library, information and communication sciences, administrative sciences and management, education, adult education, sociology, computer science, and information technology. Moreover, the book provides insights and supports executives concerned with the management of expertise, knowledge, information, and organizational development in different types of work communities and environments.

Quality Service Management

Download Quality Service Management PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 100058772X
Total Pages : 225 pages
Book Rating : 4.0/5 (5 download)

DOWNLOAD NOW!


Book Synopsis Quality Service Management by : John Maleyeff

Download or read book Quality Service Management written by John Maleyeff and published by Routledge. This book was released on 2022-05-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.

Quality Wars

Download Quality Wars PDF Online Free

Author :
Publisher : Simon and Schuster
ISBN 13 : 1439138451
Total Pages : 400 pages
Book Rating : 4.4/5 (391 download)

DOWNLOAD NOW!


Book Synopsis Quality Wars by : Jeremy Main

Download or read book Quality Wars written by Jeremy Main and published by Simon and Schuster. This book was released on 2010-05-11 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: The quality revolution in American industry, now more than a decade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that have attempted large-scale improvement efforts. Jeremy Main has interviewed more than a dozen chief executives, all of whom have managed quality programs, including Charles Clough of Nashua, Robert Galvin of Motorola, James Hagen of Conrail, Roger Milliken of Milliken, Ray State of Analog Devices, and John Young of Hewlett-Packard, in addition to hundreds of other senior executives, workers, labor representatives, city officials, military officers, and hospital administrators. Through their experiences, Main reveals what works and what doesn't work when an organization attempts the transforming leap into Total Quality Management. Their message comes through loud and clear: it is a tough battle, but persistence can win priceless rewards. The notable successes at BancOne, L.L. Bean, Ford, Hewlett-Packard, Motorola, Saturn, Solectron, and Xerox prove it. However, Main shows that Motorola and Hewlett-Packard, among the earliest and best practitioners of total quality, are still finding obstacles to overcome. And some other early converts, such as Florida Power & Light, have stumbled badly along the way. Main's vivid descriptions of these setbacks capture the difficulties inherent in implementing a total quality system. His dramatic accounts of success and failure at companies such as Milliken and Intel convey valuable knowledge that is otherwise gained only by actual experience. The way to achieve the "new quality" of today, Main shows, is through a full commitment to TQM. He reveals through the experiences of these companies that TQM is not just a management tool, as it has often been used, but a management philosophy that is indispensable in attaining a high level of quality -- now a requisite for competing successfully. With the collaboration of the Juran Institute, Main demonstrates how TQM has transformed companies by improving quality at all levels. The accounts of these triumphs are direct evidence that world-class quality is attainable by American industry, and will inspire and point the way for executives, managers, and government officials in their timeless pursuit of total quality.

Decision Quality

Download Decision Quality PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119144698
Total Pages : 211 pages
Book Rating : 4.1/5 (191 download)

DOWNLOAD NOW!


Book Synopsis Decision Quality by : Carl Spetzler

Download or read book Decision Quality written by Carl Spetzler and published by John Wiley & Sons. This book was released on 2016-02-24 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Add value with every decision using a simple yet powerful framework Few things are as valuable in business, and in life, as the ability to make good decisions. Can you imagine how much more rewarding your life and your business would be if every decision you made were the best it could be? Decision Quality empowers you to make the best possible choice and get more of what you truly want from every decision. Dr. Carl Spetzler is a leader in the field of decision science and has worked with organizations across industries to improve their decision-making capabilities. He and his co-authors, all experienced consultants and educators in this field, show you how to frame a problem or opportunity, create a set of attractive alternatives, identify relevant uncertain information, clarify the values that are important in the decision, apply tools of analysis, and develop buy-in among stakeholders. Their straightforward approach is elegantly simple, yet practical and powerful. It can be applied to all types of decisions. Our business and our personal lives are marked by a stream of decisions. Some are small. Some are large. Some are life-altering or strategic. How well we make those decisions truly matters. This book gives you a framework and thinking tools that will help you to improve the odds of getting more of what you value from every choice. You will learn: The six requirements for decision quality, and how to apply them The difference between a good decision and a good outcome Why a decision can only be as good as the best of the available alternatives Methods for making both "significant" and strategic decisions The mental traps that undermine decision quality and how to avoid them How to deal with uncertainty—a factor in every important choice How to judge the quality of a decision at the time you're making it How organizations have benefited from building quality into their decisions. Many people are satisfied with 'good enough' when making important decisions. This book provides a method that will take you and your co-workers beyond 'good enough' to true Decision Quality.

Quality Management for IT Services

Download Quality Management for IT Services PDF Online Free

Author :
Publisher : IGI Global
ISBN 13 : 9781616928896
Total Pages : 0 pages
Book Rating : 4.9/5 (288 download)

DOWNLOAD NOW!


Book Synopsis Quality Management for IT Services by : Claus-Peter Praeg

Download or read book Quality Management for IT Services written by Claus-Peter Praeg and published by IGI Global. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.

Quality Management Implementation in Higher Education: Practices, Models, and Case Studies

Download Quality Management Implementation in Higher Education: Practices, Models, and Case Studies PDF Online Free

Author :
Publisher : IGI Global
ISBN 13 : 1522598316
Total Pages : 483 pages
Book Rating : 4.5/5 (225 download)

DOWNLOAD NOW!


Book Synopsis Quality Management Implementation in Higher Education: Practices, Models, and Case Studies by : Sony, Michael

Download or read book Quality Management Implementation in Higher Education: Practices, Models, and Case Studies written by Sony, Michael and published by IGI Global. This book was released on 2019-08-02 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although initially utilized in business and industrial environments, quality management systems can be adapted into higher education to assess and improve an institution’s standards. These strategies are now playing a vital role in educational areas such as teaching, learning, and institutional-level practices. However, quality management tools and models must be adapted to fit with the culture of higher education. Quality Management Implementation in Higher Education: Practices, Models, and Case Studies is a pivotal reference source that explores the challenges and solutions of designing quality management models in the current educational culture. Featuring research on topics such as Lean Six Sigma, distance education, and student supervision, this book is ideally designed for school board members, administrators, deans, policymakers, stakeholders, professors, graduate students, education professionals, and researchers seeking current research on the applications and success factors of quality management systems in various facets of higher education.

The Practitioner's Guide to Data Quality Improvement

Download The Practitioner's Guide to Data Quality Improvement PDF Online Free

Author :
Publisher : Elsevier
ISBN 13 : 0080920349
Total Pages : 423 pages
Book Rating : 4.0/5 (89 download)

DOWNLOAD NOW!


Book Synopsis The Practitioner's Guide to Data Quality Improvement by : David Loshin

Download or read book The Practitioner's Guide to Data Quality Improvement written by David Loshin and published by Elsevier. This book was released on 2010-11-22 with total page 423 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practitioner's Guide to Data Quality Improvement offers a comprehensive look at data quality for business and IT, encompassing people, process, and technology. It shares the fundamentals for understanding the impacts of poor data quality, and guides practitioners and managers alike in socializing, gaining sponsorship for, planning, and establishing a data quality program. It demonstrates how to institute and run a data quality program, from first thoughts and justifications to maintenance and ongoing metrics. It includes an in-depth look at the use of data quality tools, including business case templates, and tools for analysis, reporting, and strategic planning. This book is recommended for data management practitioners, including database analysts, information analysts, data administrators, data architects, enterprise architects, data warehouse engineers, and systems analysts, and their managers. - Offers a comprehensive look at data quality for business and IT, encompassing people, process, and technology. - Shows how to institute and run a data quality program, from first thoughts and justifications to maintenance and ongoing metrics. - Includes an in-depth look at the use of data quality tools, including business case templates, and tools for analysis, reporting, and strategic planning.

Quality Beyond Borders

Download Quality Beyond Borders PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 1351345931
Total Pages : 336 pages
Book Rating : 4.3/5 (513 download)

DOWNLOAD NOW!


Book Synopsis Quality Beyond Borders by : David Hutchins

Download or read book Quality Beyond Borders written by David Hutchins and published by Routledge. This book was released on 2019-04-09 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the Walter E. Masing Book Prize 2019 at the International Academy for Quality. Perceptions as to the nature of the Quality Sciences and disciplines vary across the world depending on local industrial history. This can cause problems for global organisations who often want to retain the quality policies of the parent company whilst attempting to embrace the approaches familiar to local people. For example, whilst Western organisations have embraced Six Sigma, Lean and other Japanese management techniques, we have tended to adopt them in a hotchpotch fashion, bolting them on without ever understanding the context behind total quality control. In Japan, these concepts are not considered to be standalone but are all part of a seamless companywide matrix of interactive concepts, which can be summed up as company-wide quality work, of, by and for all. In essence, this means that ‘quality’ is everybody’s responsibility from the chief executive downwards. David Hutchins has over several decades worked in all of the cultural blocks and has consistently managed to integrate all of these differences into a single companywide approach. When the concepts covered are integrated into a total company-wide programme, the intention is to make that organisation the best in its business; in Japanese terms this implies ‘Dantotsu’, which means ‘number one thinking’. Accessible and practical in approach, Quality Beyond Borders is split into short sections, each representing a self-contained idea for the reader to digest and reflect on. It is a valuable resource for business practitioners, students and academics alike that will enable you to reach beyond your own borders to implement new ideas with significant results.

Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions

Download Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions PDF Online Free

Author :
Publisher : IGI Global
ISBN 13 : 1799880877
Total Pages : 378 pages
Book Rating : 4.7/5 (998 download)

DOWNLOAD NOW!


Book Synopsis Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions by : Magd, Hesham

Download or read book Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions written by Magd, Hesham and published by IGI Global. This book was released on 2021-09-17 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality accreditation in higher education institutions (HEIs) is currently a buzzword. The need to maintain high-quality education standards is a critical requirement for HEIs to remain competitive in the market and for government and regulatory bodies to ensure the quality standards of programs offered. From being an implicit requirement that is internally addressed, quality assurance activities become an explicit requirement that is regularly audited and appraised by national and international accreditation agencies. HEIs are voluntarily integrating quality management systems (QMS), institutional and program-specific, in response to the political and competitive environment in which it exists. Through its higher education department or by creating non-profitable accreditation bodies, many governments have implemented a quality framework for licensing HEIs and invigilates its adherence based on which accreditation statuses are granted for HEIs. Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions provides a comprehensive framework for HEIs to address quality assurance and quality accreditation requirements and serves as a practical tool to develop and deploy well-defined quality management systems in higher education. The book focuses on the critical aspects of quality assurance; the need to develop a concise and agile vision, mission, values, and graduate attributes; and to develop a system that effectively aligns the various activities of the HEI to the attainment of the strategic priorities listed in the institutional plans. The chapters each cover the various facets of the quality assurance framework and accreditation agencies' requirements with practical examples of each. This book is useful for HEI administrators, quality assurance specialists in HEIs, heads of academic departments, internal auditors, external auditors, and other practitioners of quality, along with stakeholders, researchers, academicians, and students interested in quality assurance and accreditation in higher education.

Breaking Through the 4 Barriers to Quality

Download Breaking Through the 4 Barriers to Quality PDF Online Free

Author :
Publisher : Createspace Independent Pub
ISBN 13 : 9781439231913
Total Pages : 350 pages
Book Rating : 4.2/5 (319 download)

DOWNLOAD NOW!


Book Synopsis Breaking Through the 4 Barriers to Quality by : Emeka Ene

Download or read book Breaking Through the 4 Barriers to Quality written by Emeka Ene and published by Createspace Independent Pub. This book was released on 2009-12-28 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Snell writes this book from the perspective of addressing the human elements that targets the 4 Barriers to Quality, Fear, Lack of Communications, Lack of Procedures, and the Lack of Training.

Total Quality Management

Download Total Quality Management PDF Online Free

Author :
Publisher :
ISBN 13 :
Total Pages : 404 pages
Book Rating : 4.F/5 ( download)

DOWNLOAD NOW!


Book Synopsis Total Quality Management by : Paul T. J. James

Download or read book Total Quality Management written by Paul T. J. James and published by . This book was released on 1996 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to provide the information required for any course in total quality management. It covers both service and manufacturing sectors, and parallels the development of general management theory with total quality management theory

Improving Data Warehouse and Business Information Quality

Download Improving Data Warehouse and Business Information Quality PDF Online Free

Author :
Publisher : Wiley
ISBN 13 : 9781118082072
Total Pages : 544 pages
Book Rating : 4.0/5 (82 download)

DOWNLOAD NOW!


Book Synopsis Improving Data Warehouse and Business Information Quality by : Larry P. English

Download or read book Improving Data Warehouse and Business Information Quality written by Larry P. English and published by Wiley. This book was released on 2011-02-11 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to quality improvement from the leading expert in information and data warehouse quality. Each year, companies lose millions as a result of inaccurate and missing data in their operational databases. This in turn corrupts data warehouses, causing them to fail. With information quality improvement and control systems, like the ones described in this book, your company can reduce costs and increase profits from quality information assets. Written by an internationally recognized expert in information quality improvement, Improving Data Warehouse and Business Information Quality arms you with a comprehensive set of tools and techniques for ensuring data quality both in source databases and the data warehouse. With the help of best-practices case studies, Larry English fills you in on: How and when to measure information quality. How to measure the business costs of poor quality information. How to select the right information quality tools for your environment. How to reengineer and cleanse data to improve the information product before it reaches your data warehouse. How to improve the information creation processes at the source. How to build quality controls into data warehouse processes. AUTHORBIO: Larry P. English is the leading international expert in the field of information and data warehouse quality. He is a columnist for Data Management Review and a featured speaker at numerous Data Warehousing Conferences. Larry chairs Information Quality Conferences held around the world.

Night Light

Download Night Light PDF Online Free

Author :
Publisher :
ISBN 13 : 9781733511803
Total Pages : 143 pages
Book Rating : 4.5/5 (118 download)

DOWNLOAD NOW!


Book Synopsis Night Light by : Ellen Parry Lewis

Download or read book Night Light written by Ellen Parry Lewis and published by . This book was released on 2018-12-11 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: