Public Services Management Issues

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Strategic Management in Public Services Organizations

Author : Ewan Ferlie
Publisher : Routledge
ISBN 13 : 1135008035
Total Pages : 262 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Strategic Management in Public Services Organizations by : Ewan Ferlie

Download or read book Strategic Management in Public Services Organizations written by Ewan Ferlie and published by Routledge. This book was released on 2015-02-20 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management.

Public-Sector Project Management

Author : David Wirick
Publisher : John Wiley & Sons
ISBN 13 : 1118276361
Total Pages : 288 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Public-Sector Project Management by : David Wirick

Download or read book Public-Sector Project Management written by David Wirick and published by John Wiley & Sons. This book was released on 2011-11-16 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: YOUR GUIDE TO PROJECT MANAGEMENT SUCCESS IN THE PUBLIC SECTOR There may be no simple formula for success in public-sector projects, but Public-Sector Project Management delivers the next best thing: a complete set of skill-building strategies that puts success well within your reach. Building on industry standards and best practices as well as almost thirty years of public-sector experience, this definitive sourcebook clearly explains how to manage projects in the public sector and navigate their many challenges. Here is where you'll find all the tools to accomplish your goals for any public-sector project, whether you are overseeing military and security operations, the construction of public infrastructure, improving agency processes, deploying new systems or public programs, or any other public initiative. The book describes both the obstacles and basic processes of public-sector project management and examines the differences between public-sector and private-sector projects, including the management of the wide array of public-sector stakeholders. Public-Sector Project Management is your comprehensive professional template for making a positive contribution to your agency or organization. Inside, you'll find: Expert guidance consistent with project management best practices In-depth coverage of public-sector constraints, including purchasing systems, legal mandates, political and media oversight, and complex rules and processes Specific strategies to enhance the management capability of public-sector managers and private-sector project managers working under government contracts Emphasis on the role of planning in managing customer, manager, and project team expectations, and coping with the overlapping systems of constraints that impede public-sector projects Techniques for managing contractors and vendors Tools for managing the complexity inherent in most public-sector projects Insightful case studies of notable and historic public-sector projects; chapter-ending discussion questions and exercises; numerous tables and figures; and key terms in the glossary

Employee Relations in the Public Services

Author : Susan Corby
Publisher : Routledge
ISBN 13 : 1134687028
Total Pages : 249 pages
Book Rating : 4.1/5 (346 download)

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Book Synopsis Employee Relations in the Public Services by : Susan Corby

Download or read book Employee Relations in the Public Services written by Susan Corby and published by Routledge. This book was released on 2002-01-22 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public sector students form a large proportion of business students. The subject is also taught in public administration and social policy courses. This book is thematic, rather than sector specific. This reflects the way it is taught in a range of courses, including employee relations, HRM, public administration and will complement alternative texts in this area which are more descriptive and focused on individual services. Public sector management is a growing area.

Co-Production and Public Service Management

Author : Victor Pestoff
Publisher : Routledge
ISBN 13 : 1351059661
Total Pages : 204 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis Co-Production and Public Service Management by : Victor Pestoff

Download or read book Co-Production and Public Service Management written by Victor Pestoff and published by Routledge. This book was released on 2018-10-03 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.

Co-production in the Public Sector

Author : Mariagrazia Fugini
Publisher : Springer
ISBN 13 : 3319305581
Total Pages : 142 pages
Book Rating : 4.3/5 (193 download)

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Book Synopsis Co-production in the Public Sector by : Mariagrazia Fugini

Download or read book Co-production in the Public Sector written by Mariagrazia Fugini and published by Springer. This book was released on 2016-06-27 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.

Women and Public Service

Author : Mohamad G. Alkadry
Publisher : M.E. Sharpe
ISBN 13 : 0765631059
Total Pages : 235 pages
Book Rating : 4.7/5 (656 download)

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Book Synopsis Women and Public Service by : Mohamad G. Alkadry

Download or read book Women and Public Service written by Mohamad G. Alkadry and published by M.E. Sharpe. This book was released on 2013-08-09 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book tackles the challenges that women face in the workplace generally and in the public sector particularly. While it spends time identifying and describing the problems that women faced in the past, it pays special attention to identifying possible remedies to these problems, and also surveys progress made in recent decades.

The Ethics Challenge in Public Service

Author : Carol W. Lewis
Publisher : John Wiley & Sons
ISBN 13 : 9780787978808
Total Pages : 300 pages
Book Rating : 4.9/5 (788 download)

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Book Synopsis The Ethics Challenge in Public Service by : Carol W. Lewis

Download or read book The Ethics Challenge in Public Service written by Carol W. Lewis and published by John Wiley & Sons. This book was released on 2005-03-11 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public management programs across the country. This second edition is filled with practical tools and techniques for making ethical choices in the ambiguous, pressured world of public service. It explores the day-to-day ethical dilemmas managers face in their work, including what to do when rules recommend one action and compassion another, and whether it is ethical to dissent from agency policy. This essential text explores managers' accountability to different stakeholders and how to balance the often competing responsibilities.

Public Sector Management

Author : Open University
Publisher : SAGE
ISBN 13 : 9780803977136
Total Pages : 322 pages
Book Rating : 4.9/5 (771 download)

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Book Synopsis Public Sector Management by : Open University

Download or read book Public Sector Management written by Open University and published by SAGE. This book was released on 1994-05-11 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides an overview of the theory and practice of public service management. Using a number of key contributions to the field, the text outlines the social, political and economic contexts in which management has emerged as a central issue in the public sector of industrial nations.

Managing for Public Service Performance

Author : Peter Leisink
Publisher : Oxford University Press
ISBN 13 : 0192645595
Total Pages : 304 pages
Book Rating : 4.1/5 (926 download)

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Book Synopsis Managing for Public Service Performance by : Peter Leisink

Download or read book Managing for Public Service Performance written by Peter Leisink and published by Oxford University Press. This book was released on 2021-03-04 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can management make a meaningful contribution to the performance of public services? Around the world, public organizations face increasingly complex social issues related to globalization, migration, health crises, national security, and climate change. To meet these challenges, we need a better understanding of what managing for public service performance means, and what it requires from public managers and public servants. This book takes a multidisciplinary, critical, and context-sensitive approach to address such questions. Through a comparative review of public administration research, it examines a variety of management aspects such as leadership behavior, human resource management, performance, diversity, and change management. It also critically reflects on how the context of the public sector affects the management-performance relationship in democratic societies, as well as the influence of numerous stakeholders and their beliefs about the nature and purpose of public service. By clarifying conceptual issues and taking a theoretical and evidence-based approach to the relationships between management and performance, this book offers new directions for research and a framework to help improve public services in practice.

Debating Public Administration

Author : Robert F. Durant
Publisher : CRC Press
ISBN 13 : 1466502363
Total Pages : 371 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Debating Public Administration by : Robert F. Durant

Download or read book Debating Public Administration written by Robert F. Durant and published by CRC Press. This book was released on 2012-10-26 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dialog between practitioners and academics has increasingly become the exception rather than the rule in contemporary public administration circles. Bridging the gap between theory and practice, Debating Public Administration: Management Challenges, Choices, and Opportunities tackles some of the major management challenges, choices, and opportunities of the twenty-first century facing public managers across various subfields of public administration. Informed by contemporary pressures on public managers to reconceptualize purpose, redefine administrative rationality, recapitalize human assets, reengage resources, and revitalize democratic constitutionalism, the book offers students, practitioners, and researchers an opportunity to take stock and ponder the future of practice and research in public administration. Organized by three sets of major management challenges facing the field—Rethinking Administrative Rationality in a Democratic Republic, Recapitalizing Organizational Capacity, and Reconceptualizing Institutions for New Policy Challenges—the book takes an uncommon approach to the study of these topics. In it, leading practitioners and academics comment on condensed versions of articles appearing in the Theory to Practice feature of Public Administration Review (PAR) from 2006 through 2011. The authors and commentators focus on some of the best current research, draw lessons from that literature for practice, and identify gaps in research that need to be addressed. They expertly draw out themes, issues, problems, and prospects, providing bulleted lessons and practical takeaways. This makes the book a unique one-stop resource for cross-disciplinary, cross-sectoral, and cross-professional exchanges on contemporary challenges.

Strategic Leadership in the Public Sector

Author : Paul Joyce
Publisher : Taylor & Francis
ISBN 13 : 1317337794
Total Pages : 357 pages
Book Rating : 4.3/5 (173 download)

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Book Synopsis Strategic Leadership in the Public Sector by : Paul Joyce

Download or read book Strategic Leadership in the Public Sector written by Paul Joyce and published by Taylor & Francis. This book was released on 2016-09-01 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: In good times and bad, in the different situations of renewal, crisis, and chronic resource constraints, the strategic leadership of public services is crucial. Good leaders are essential in helping the public sector to adapt and solve ‘wicked’ problems, and they are also integral to the reform and modernization of public governance. This new edition of Strategic Leadership in the Public Sector continues to provide insights into useful approaches and techniques for strategic leaders, looking at: what is expected of leaders competency frameworks leadership theories techniques and processes of strategic leadership leading strategic change the strategic state emerging leadership challenges. Replete with real-world case studies and examples, and including new material from the USA, Canada, Australia, Europe and India, plus an appendix with practical worksheets, the book gives students a truly international outlook on the subject and offers a clear understanding of the significance of leadership, strategic management and public services reform. This textbook represents essential reading for postgraduate students on public management degrees and aspiring or current public managers.

Collaboration in Public Services

Author : Andrew Gray
Publisher : Transaction Publishers
ISBN 13 : 1412819806
Total Pages : 266 pages
Book Rating : 4.4/5 (128 download)

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Book Synopsis Collaboration in Public Services by : Andrew Gray

Download or read book Collaboration in Public Services written by Andrew Gray and published by Transaction Publishers. This book was released on with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Group for Policy and Program Evaluation (INTEVAL) serves as a forum for scholars and practitioners of public policy to discuss ideas and developments as a community dedicated to enhancing the contribution of evaluation to government. From the group's studies has emerged a concern with the impact of public management reforms. Collaboration in Public Services examines collaboration in the delivery of public policies and identifies the challenges for policy and program evaluation. Written by a mix of academics, program managers, evaluators, and auditors, this volume explores the forms and challenges of collaboration in different national contexts. Chapter 1 introduces the notion and manifestations of collaboration and discusses emerging issues. Chapter 2 examines partnerships and networks of public service delivery. Chapter 3, drawing on Dutch and British data, reveals the QUANGO as both a collaborative end and means. Chapter 4 analyzes Israel's push to enhance collaboration with voluntary organizations. Chapter 5 examines the Canadian and Danish experiences. Chapter 6 suggests that the creation of markets to improve quality has not been totally successful at least in Nordic countries. Chapter 7 suggests that traditional service values such as trust and parliamentary accountability are challenged by the complexity of collaboration, but, using illustrations from Canada and other OECD countries, argues that results-based governance can increase trust, flexibility, and empowerment. Chapter 8 demonstrates from Dutch and Canadian experiences that auditor responses to collaborative delivery tend to overlook traditional roles as guardians of accountability on behalf of parliaments. Chapter 9 deliberates the efficacy of programs involving multiple partners. Chapter 10 discusses the lessons and challenges of evaluation and collaborative government. Andrew Gray is emeritus professor of public sector management, University of Durham and deputy editor of Public Money and Management. Bill Jenkins is professor of public policy and management at The University of Kent and deputy editor of Public Administration. Frans Leeuw is chief review officer, the Netherlands' Inspectorate for Education and professor of sociology at Utrecht University. John Mayne is a principal with the Office of the Auditor General of Canada.

Public Sector Management in Australia

Author : Ciaran O'Faircheallaigh
Publisher : Macmillan Education AU
ISBN 13 : 9780732940737
Total Pages : 340 pages
Book Rating : 4.9/5 (47 download)

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Book Synopsis Public Sector Management in Australia by : Ciaran O'Faircheallaigh

Download or read book Public Sector Management in Australia written by Ciaran O'Faircheallaigh and published by Macmillan Education AU. This book was released on 1999 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised and updated second edition of a text first published in 1992. Includes recent empirical research and a new section on management in practice. Addresses issues relating to the design and structure of governmental bodies, the utility and impact of alternative management techniques and public sector ethics and accountability. Includes references and an index. The authors have senior positions at the Centre for Australian Public Sector Management and have published extensively in their field.

Handbook of Research on Global Challenges for Improving Public Services and Government Operations

Author : Babao?lu, Cenay
Publisher : IGI Global
ISBN 13 : 1799849791
Total Pages : 622 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on Global Challenges for Improving Public Services and Government Operations by : Babao?lu, Cenay

Download or read book Handbook of Research on Global Challenges for Improving Public Services and Government Operations written by Babao?lu, Cenay and published by IGI Global. This book was released on 2020-11-20 with total page 622 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the field of public administration has been changing due to globalization, government reforms, and increasing governance practices within intergovernmental networks, research and teaching in public administration also adapted itself to these changes. Public policy research and instruction has become transformed and has diffused into other countries with the help of international organizations and other agents of change and transfer. Research in this field is seen as an opportunity for a definitive shift from traditional models of public administration in the sense that policies may be better designed, articulated, and governed through a collaborative approach, while service provision could be enhanced in terms of proximity, representativeness, and innovativeness. The Handbook of Research on Global Challenges for Improving Public Services and Government Operations provides comprehensive approaches to the study of public administration and public policy from a comparative perspective and includes sound theories and concepts for understanding opportunities and challenges governments face when seeking to improve public services and government operations. The book is a compilation of selective high-quality chapters covering cases, experiences, and practical recommendations on topics related to public administration, public policy, social policy, public management, and public affairs. This book is ideal for policymakers, students, and researchers in the field of public administration, public policy, governance, public management, public affairs, citizen engagement, and administrative sciences and management along with practitioners, stakeholders, and academicians interested in the best practices of various countries in public administration and policy.

Public Management Reform

Author : Christopher Pollitt
Publisher : Oxford University Press, USA
ISBN 13 : 9781280815027
Total Pages : 314 pages
Book Rating : 4.8/5 (15 download)

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Book Synopsis Public Management Reform by : Christopher Pollitt

Download or read book Public Management Reform written by Christopher Pollitt and published by Oxford University Press, USA. This book was released on 2000-01-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this major new contribution to a rapidly expanding field, the authors offer an integrated analysis of the wave of management reforms which have swept through so many countries in the last twenty years. The reform trajectories of ten countries are compared, and key differences of approach discussed. Unlike some previous works, this volume affords balanced coverage to the 'New Public Management' (NPM) and the 'non-NPM' or 'reluctant NPM' countries, since it covers Australia, Canada, Finland, France, Germany, the Netherlands, New Zealand, Sweden, the UK and the USA. Unusually, it also includes a preliminary analysis of attempts to improve management within the European Commission.

Human Resource Management

Author : Elizabeth D. Fredericksen
Publisher : Routledge
ISBN 13 : 1317418042
Total Pages : 331 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Human Resource Management by : Elizabeth D. Fredericksen

Download or read book Human Resource Management written by Elizabeth D. Fredericksen and published by Routledge. This book was released on 2015-09-16 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sound HRM practices matter—they are a sine qua non of effective governance in democratic government—equally so at the local, regional, state and national levels of government. The NASPAA (Network of Schools of Public Policy, Affairs, and Administration) accreditation standards demand critical competencies for public managers that are vital to human resource managers and supervisors at all levels. These competencies include: skills to lead and manage in public governance; to participate in and contribute to the policy process; to analyze, synthesize, think critically, solve problems and make decisions; to articulate and apply a public service perspective; and to communicate and interact productively with a diverse and changing workforce and citizenry. This second edition of Human Resource Management is designed specifically with these competencies in mind to: Introduce and explore the fundamental purposes of human resource management in the public service and consider the techniques used to accomplish these purposes Provide exercises to give students practice for their skills after being introduced to the theory, foundation, and practices of public and nonprofit sector HRM Facilitate instruction of the material by introducing important topics and issues with readings drawn from the professional literature Provide information and examples demonstrating the interrelatedness of many of the topics in public sector HRM and the trends shaping public and nonprofit management, especially diversity, ethics, and technology. Demonstrate and describe differences among HRM practices in public, for-profit and nonprofit organizations, and between the levels of government. Human Resource Management is organized to provide a thorough discussion of the subject matter with extensive references to relevant literature and useful teaching tools. Thus, students will consider the issues, purposes, and techniques of HRM and conceptualize how varied their roles are, or will be, whether a personnel specialist in a centralized system or a supervisor managing in one of the increasingly common decentralized systems. Each chapter includes a thorough review of the principles and practices of HRM (including the why and the how), selected readings, important themes, diverse examples, key terms, study questions, applied exercises, case studies, and examples of forms and processes would-be managers will encounter in their roles.

Managing Social Issues

Author : Peter Leisink
Publisher : Edward Elgar Publishing
ISBN 13 : 1781006962
Total Pages : 296 pages
Book Rating : 4.7/5 (81 download)

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Book Synopsis Managing Social Issues by : Peter Leisink

Download or read book Managing Social Issues written by Peter Leisink and published by Edward Elgar Publishing. This book was released on 2013-09-30 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Western societies face complex social issues and a growing diversity of views on how these should be addressed. The traditional view focuses on government and public policy but neglects the initiatives that non-profit and private organizations and loca