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Profitable Food Service Management Thru Reduction Of Employee Turnover
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Book Synopsis Profitable Food Service Management Thru Reduction of Employee Turnover by : Travis Elliott
Download or read book Profitable Food Service Management Thru Reduction of Employee Turnover written by Travis Elliott and published by . This book was released on 1967 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Profitable Foodservice Management Through Reduction of Employee Turnover by : Travis Elliott
Download or read book Profitable Foodservice Management Through Reduction of Employee Turnover written by Travis Elliott and published by National Restaurant Assn. This book was released on 1983 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Professional Foodservice Management Through Reduction of Employee Turnover by : Travis Elliott
Download or read book Professional Foodservice Management Through Reduction of Employee Turnover written by Travis Elliott and published by . This book was released on 1983-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Profitable Food Service Management: Thru job evaluation by : Travis Elliott
Download or read book Profitable Food Service Management: Thru job evaluation written by Travis Elliott and published by . This book was released on 1966 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Service Profit Chain by : James L. Heskett
Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Book Synopsis Profitable Food Service Management: Thru employee and management meetings by : Travis Elliott
Download or read book Profitable Food Service Management: Thru employee and management meetings written by Travis Elliott and published by . This book was released on 1966 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Catalog by : Food and Nutrition Information Center (U.S.)
Download or read book Catalog written by Food and Nutrition Information Center (U.S.) and published by . This book was released on 1974 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Profitable Food Service Management: Thru performance appraisals by : Travis Elliott
Download or read book Profitable Food Service Management: Thru performance appraisals written by Travis Elliott and published by . This book was released on 1966 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Food and Nutrition Information and Educational Materials Center (U.S.) Publisher : ISBN 13 : Total Pages :300 pages Book Rating :4.:/5 ( download)
Book Synopsis Food and Nutrition Information and Educational Materials Center Catalog by : Food and Nutrition Information and Educational Materials Center (U.S.)
Download or read book Food and Nutrition Information and Educational Materials Center Catalog written by Food and Nutrition Information and Educational Materials Center (U.S.) and published by . This book was released on 1973 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Food and Nutrition Information and Educational Materials Center catalog by : Food and Nutrition Information Center (U.S.).
Download or read book Food and Nutrition Information and Educational Materials Center catalog written by Food and Nutrition Information Center (U.S.). and published by . This book was released on 1976 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Catalog. Supplement by : Food and Nutrition Information Center (U.S.)
Download or read book Catalog. Supplement written by Food and Nutrition Information Center (U.S.) and published by . This book was released on 1973 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes bibliography and indexes / subject, personal author, corporate author, title, and media index.
Book Synopsis Cumulative Index to the Catalog of the Food and Nutrition Information and Educational Materials Center, 1973-1975 by : Food and Nutrition Information Center (U.S.)
Download or read book Cumulative Index to the Catalog of the Food and Nutrition Information and Educational Materials Center, 1973-1975 written by Food and Nutrition Information Center (U.S.) and published by . This book was released on 1975 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Cumulative Index to the Catalog of the Food and Nutrition Information and Education Material Center 1973-1975 by : National Agricultural Library (U.S.)
Download or read book Cumulative Index to the Catalog of the Food and Nutrition Information and Education Material Center 1973-1975 written by National Agricultural Library (U.S.) and published by . This book was released on 1975 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Profitable Food Service Management by :
Download or read book Profitable Food Service Management written by and published by . This book was released on 1966 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Food and Nutrition Information and Educational Materials Center (U.S.) Publisher : ISBN 13 : Total Pages :140 pages Book Rating :4.:/5 (3 download)
Book Synopsis Catalog. Supplement - Food and Nutrition Information and Educational Materials Center by : Food and Nutrition Information and Educational Materials Center (U.S.)
Download or read book Catalog. Supplement - Food and Nutrition Information and Educational Materials Center written by Food and Nutrition Information and Educational Materials Center (U.S.) and published by . This book was released on 1975 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supplements 3-8 include bibliography and indexes / subject, personal author, corporate author, title, and media index.
Download or read book ARS written by and published by . This book was released on 1969 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Starting and Managing a Small Drive-in Restaurant by : Francis X. McKenna
Download or read book Starting and Managing a Small Drive-in Restaurant written by Francis X. McKenna and published by . This book was released on 1972 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: