Problems In Service Levels

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Site Reliability Engineering

Author : Niall Richard Murphy
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491951176
Total Pages : 552 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Site Reliability Engineering by : Niall Richard Murphy

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

The Complete Guide to IT Service Level Agreements

Author : Andrew Hiles
Publisher : Rothstein Associates Inc
ISBN 13 : 9781931332132
Total Pages : 296 pages
Book Rating : 4.3/5 (321 download)

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Book Synopsis The Complete Guide to IT Service Level Agreements by : Andrew Hiles

Download or read book The Complete Guide to IT Service Level Agreements written by Andrew Hiles and published by Rothstein Associates Inc. This book was released on 2002 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.

The Complete Guide to IT Service Level Agreements

Author : Andrew Hiles, Hon FBCI, EIoSCM
Publisher : Rothstein Publishing
ISBN 13 : 1931332991
Total Pages : 294 pages
Book Rating : 4.9/5 (313 download)

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Book Synopsis The Complete Guide to IT Service Level Agreements by : Andrew Hiles, Hon FBCI, EIoSCM

Download or read book The Complete Guide to IT Service Level Agreements written by Andrew Hiles, Hon FBCI, EIoSCM and published by Rothstein Publishing. This book was released on 2016-06-01 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most suppliers lose around 16% of their customers each year. The reason? Poor service — whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners.

Service Level Agreements

Author : Andrew Hiles, Hon FBCI, EIoSCM
Publisher : Rothstein Publishing
ISBN 13 : 1931332983
Total Pages : 296 pages
Book Rating : 4.9/5 (313 download)

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Book Synopsis Service Level Agreements by : Andrew Hiles, Hon FBCI, EIoSCM

Download or read book Service Level Agreements written by Andrew Hiles, Hon FBCI, EIoSCM and published by Rothstein Publishing. This book was released on 2016-06-01 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!

Practical Service Level Management

Author : John McConnell
Publisher : Cisco Press
ISBN 13 : 9781587050794
Total Pages : 316 pages
Book Rating : 4.0/5 (57 download)

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Book Synopsis Practical Service Level Management by : John McConnell

Download or read book Practical Service Level Management written by John McConnell and published by Cisco Press. This book was released on 2004 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measure, manage, and improve the speed and reliability of Web services with this complete reference for creating relevant, effective Service Level Agreements. Starting with an explanation of SLM and common performance metrics, the book provides detailed discussions of methods to measure and improve performance.

Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM

Author : Andrew Hiles, Hon FBCI, EIoSCM
Publisher : Rothstein Publishing
ISBN 13 : 1944480013
Total Pages : 1005 pages
Book Rating : 4.9/5 (444 download)

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Book Synopsis Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM by : Andrew Hiles, Hon FBCI, EIoSCM

Download or read book Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM written by Andrew Hiles, Hon FBCI, EIoSCM and published by Rothstein Publishing. This book was released on 2016-06-01 with total page 1005 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an ideal business climate, all your service level agreements would align perfectly with business goals. Your company’s vision, definitions, requirements, and performance measurement would be clear. But in today’s fast-paced, complex world of outsourcing, you could use some help to make that a reality. Look no further! In A Rothstein Publishing Collection: Service Level Agreements, four key books by Andrew Hiles combine to help you achieve effective agreements. Andrew Hiles draws on decades of experience to guide you in achieving service level agreements (SLAs) that are not simply legal documents, but are strategic business-centric tools that can lead to enduring, satisfying, and profitable relationships between customer and supplier. In this four-book package, you will receive a step-by-step guide to designing, negotiating, and implementing SLAs in your organization: Service Level Agreements: Winning a Competitive Edge for Support & Supply Services The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers These books include checklists, samples, statistics, and real-world case studies that will help you to: • Create clearly written SLAs that are unambiguous, comprehensive, and enforceable. • Balance service costs against quality for business advantage. • Provide the level of service that meets the expectations of customers and keeps them loyal. • Apply quality assurance techniques to the SLA to identify the right quality of service. • Prevent disputes between customers and suppliers. • Avoid catastrophic losses and day-to-day headaches.

Implementing Service Level Objectives

Author : Alex Hidalgo
Publisher : O'Reilly Media
ISBN 13 : 1492076783
Total Pages : 404 pages
Book Rating : 4.4/5 (92 download)

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Book Synopsis Implementing Service Level Objectives by : Alex Hidalgo

Download or read book Implementing Service Level Objectives written by Alex Hidalgo and published by O'Reilly Media. This book was released on 2020-08-05 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you’ll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user’s perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team have better discussions and make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users

Dynamic lot sizing problems with stochastic production output

Author : Michael Kirste
Publisher : BoD – Books on Demand
ISBN 13 : 3744838056
Total Pages : 250 pages
Book Rating : 4.7/5 (448 download)

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Book Synopsis Dynamic lot sizing problems with stochastic production output by : Michael Kirste

Download or read book Dynamic lot sizing problems with stochastic production output written by Michael Kirste and published by BoD – Books on Demand. This book was released on 2017-06-23 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the real world, production systems are affected by external and internal uncertainties. Stochastic demand - an external uncertainty - arises mainly due to forecast errors and unknown behavior of customers in future. Internal uncertainties occur in situations where random yield, random production capacity, or stochastic processing times affect the productivity of a manufacturing system. The resulting stochastic production output is especially present in industries with modern and complex technologies as the semiconductor industry. This thesis provides model formulations and solution methods for capacitated dynamic lot sizing problems with stochastic demand and stochastic production output that can be used by practitioners within Manufacturing Resource Planning Systems (MRP), Capacitated Production Planning Systems (CPPS), and Advanced Planning Systems (APS). In all models, backordered demand is controlled with service levels. Numerical studies compare the solution methods and give managerial implications in presence of stochastic production output. This book addresses practitioners, consultants, and developers as well as students, lecturers, and researchers with focus on lot sizing, production planning, and supply chain management.

Improving Service Level Engineering

Author : Roland Schütze
Publisher : Springer
ISBN 13 : 3319597167
Total Pages : 212 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis Improving Service Level Engineering by : Roland Schütze

Download or read book Improving Service Level Engineering written by Roland Schütze and published by Springer. This book was released on 2017-07-20 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Organic Service-Level Management in Service-Oriented Environments

Author : Lei Liu
Publisher : KIT Scientific Publishing
ISBN 13 : 3866447302
Total Pages : 382 pages
Book Rating : 4.8/5 (664 download)

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Book Synopsis Organic Service-Level Management in Service-Oriented Environments by : Lei Liu

Download or read book Organic Service-Level Management in Service-Oriented Environments written by Lei Liu and published by KIT Scientific Publishing. This book was released on 2014-08-25 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dynamic service-oriented environments (SOEs) are characterised by a large number of heterogeneous service components that are expected to support the business as a whole. The present work provides a negotiation-based approach to facilitate automated and multi-level service-level management in an SOE, where each component autonomously arranges its contribution to the whole operational goals. Evaluation experiments have shown an increased responsiveness and stability of an SOE in case of changes.

Local Provision of Public Services

Author : George R. Zodrow
Publisher : Elsevier
ISBN 13 : 1483260585
Total Pages : 196 pages
Book Rating : 4.4/5 (832 download)

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Book Synopsis Local Provision of Public Services by : George R. Zodrow

Download or read book Local Provision of Public Services written by George R. Zodrow and published by Elsevier. This book was released on 2013-09-03 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Local Provision of Public Services: The Tiebout Model after Twenty-Five Years describes several theoretical and empirical branches of economic research related to Charles Tiebout's provocative hypothesis that consumer mobility and interjurisdictional competition result in an efficient allocation of resources to the local public sector. The book provides insights on the issues being considered in policy debates regarding the appropriate means of providing essential public services. Chapters in the book include an overview of the Tiebout model; income redistribution in a federal system; empirical relationships in the political economy of local public finance; and two conflicting views of the incidence of the property tax. Economists, local government leaders, and experts in public finance will find the book very insightful.

Counselling Skills and Studies

Author : Fiona Ballantine Dykes
Publisher : SAGE
ISBN 13 : 152641421X
Total Pages : 337 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis Counselling Skills and Studies by : Fiona Ballantine Dykes

Download or read book Counselling Skills and Studies written by Fiona Ballantine Dykes and published by SAGE. This book was released on 2017-04-03 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are your students looking to use counselling skills to enhance their existing helping role? Are they taking the first steps towards becoming a professional counsellor? This practical guide will provide readers with the ideal ‘way-in’, showing them what helping and counselling is all about. Part 1: Counselling Skills will introduce readers to the underpinning knowledge and practical tools needed to develop a range of helping skills for use in a variety of helping roles, showing what it means to work safely and ethically. Part 2: Counselling Studies will help them take their understanding further by considering in detail important theories and professional issues, preparing them to work as a professional counsellor. Part 3: Counselling Study Skills will offer practical advice and hints and tips to help them make the best start on their counselling portfolio, including journal and essay writing skills, research skills and how to get inspired and overcome blocks to learning. The new edition now includes a more detailed discussion of key theories, has a new chapter on self care, and is fully up to date with the occupational and professional standards and ethical frameworks. Packed full of practical activities and written in a supportive conversational style, this book is essential reading for anyone wanting to learn counselling skills or embarking on their first stage of training to be a counsellor.

Quality of Service Control in High-Speed Networks

Author : H. Jonathan Chao
Publisher : John Wiley & Sons
ISBN 13 : 9780471003977
Total Pages : 456 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Quality of Service Control in High-Speed Networks by : H. Jonathan Chao

Download or read book Quality of Service Control in High-Speed Networks written by H. Jonathan Chao and published by John Wiley & Sons. This book was released on 2001-11-29 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: Der Datenverkehr in lokalen und globalen Datennetzwerken nimmt ständig zu. Quality of Service zu bieten, ist deshalb eine der vordringlichsten Aufgaben der Kommunikationsindustrie. Eine praxisnahe Einführung in die QoS-Implementierung bietet diese topaktuelle Buch, das auch neue Steuerungstechniken für die nächste Generation der Multimedia-Netze erläutert. Theoretische Forschungsergebnisse und Beispiele aus der ingenieurtechnischen Praxis werden gleichermaßen berücksichtigt.

Service Research Challenges and Solutions for the Future Internet

Author : M. Papazoglou
Publisher : Springer Science & Business Media
ISBN 13 : 3642175988
Total Pages : 388 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Service Research Challenges and Solutions for the Future Internet by : M. Papazoglou

Download or read book Service Research Challenges and Solutions for the Future Internet written by M. Papazoglou and published by Springer Science & Business Media. This book was released on 2010-12-09 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: S-Cube’s Foundations for the Internet of Services Today’s Internet is standing at a crossroads. The Internet has evolved from a source of information to a critical infrastructure which underpins our lives and economies. The demand for more multimedia content, more interconnected devices, more users, a richer user experience, services available any time and anywhere increases the pressure on existing networks and service platforms. The Internet needs a fundamental rearrangement to be ready to meet future needs. One of the areas of research for the Future Internet is the Internet of S- vices, a vision of the Internet where everything (e. g. , information, software, platforms and infrastructures) is available as a service. Services available on the Internet of Services can be used by anyone (if they are used according to the policies de?ned by the provider) and they can be extended with new services by anyone. Advantages of the Internet of Services include the p- sibility to build upon other people’s e?orts and the little investment needed upfront to develop an application. The risk involved in pursuing new business ideas is diminished, and might lead to more innovative ideas being tried out in practice. It will lead to the appearance of new companies that are able to operate in niche areas, providing services to other companies that will be able to focus on their core business.

Integrating Service Level Agreements

Author : John K. Lee
Publisher : John Wiley & Sons
ISBN 13 : 0471428663
Total Pages : 464 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis Integrating Service Level Agreements by : John K. Lee

Download or read book Integrating Service Level Agreements written by John K. Lee and published by John Wiley & Sons. This book was released on 2002-10-02 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies

Service Network Design of Bike Sharing Systems

Author : Patrick Vogel
Publisher : Springer
ISBN 13 : 3319277359
Total Pages : 172 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Service Network Design of Bike Sharing Systems by : Patrick Vogel

Download or read book Service Network Design of Bike Sharing Systems written by Patrick Vogel and published by Springer. This book was released on 2016-04-13 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: This monograph presents a tactical planning approach for service network design in metropolitan areas. Designing the service network requires the suitable aggregation of demand data as well as the anticipation of operational relocation decisions. To this end, an integrated approach of data analysis and mathematical optimization is introduced. The book also includes a case study based on real-world data to demonstrate the benefit of the proposed service network design approach. The target audience comprises primarily research experts in the field of traffic engineering, but the book may also be beneficial for graduate students.

Wiley CIAexcel Exam Review 2014 Focus Notes

Author : S. Rao Vallabhaneni
Publisher : John Wiley & Sons
ISBN 13 : 1118965531
Total Pages : 299 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Wiley CIAexcel Exam Review 2014 Focus Notes by : S. Rao Vallabhaneni

Download or read book Wiley CIAexcel Exam Review 2014 Focus Notes written by S. Rao Vallabhaneni and published by John Wiley & Sons. This book was released on 2014-05-08 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drive home your knowledge, skills, and abilities for the 2014 CIA Exam Study for the CIA Exam to develop mastery of the knowledge, skills, and abilities you'll be tested on with Wiley CIA Exam Review 2014 Focus Notes, Part 3. Developed to be a precise, easy-to-use resource, this study guide covers Internal Audit Knowledge Elements and is organized in the same manner as the Wiley CIA Exam Review topics. Use the portable, spiral-bound, flashcard format to study anywhere you go and to quickly and efficiently grasp the vast knowledge base associated with the exam. Expert author S. Rao Vallabhaneni puts his twenty-five years of internal auditing and accounting management experience to work to bring you hundreds of outlines, summarized concepts, and useful techniques to help hone your CIA Exam knowledge and pass the test your first time out.