Practices And Tools For Servitization

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Practices and Tools for Servitization

Author : Marko Kohtamäki
Publisher : Springer
ISBN 13 : 3319765175
Total Pages : 429 pages
Book Rating : 4.3/5 (197 download)

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Book Synopsis Practices and Tools for Servitization by : Marko Kohtamäki

Download or read book Practices and Tools for Servitization written by Marko Kohtamäki and published by Springer. This book was released on 2018-05-31 with total page 429 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally. Including 22 practically relevant contributions, this book aims to help scholars and practitioners seeking to facilitate servitization in companies through original perspectives and advanced thinking in related issues such as business models, strategic change, practices, processes, routines, value creation and appropriation. Employing practice theory as a useful frame, the contributions span theoretical approaches such as product-service systems, service science, services-dominant logic and cocreation, resource-based views, industrial organization and institutional theory. The book presents tools and frameworks to enable and support servitization and engender understanding of servitization-as-practice.

Modern Industrial Services

Author : Shaun West
Publisher : Springer Nature
ISBN 13 : 3030805115
Total Pages : 220 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Modern Industrial Services by : Shaun West

Download or read book Modern Industrial Services written by Shaun West and published by Springer Nature. This book was released on 2022 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

The Palgrave Handbook of Servitization

Author : Marko Kohtamäki
Publisher : Springer Nature
ISBN 13 : 3030757714
Total Pages : 552 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis The Palgrave Handbook of Servitization by : Marko Kohtamäki

Download or read book The Palgrave Handbook of Servitization written by Marko Kohtamäki and published by Springer Nature. This book was released on 2021-07-26 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its issues are complex, problematic, contingent, and even paradoxical, involving multiple organizational layers, such as operations, strategic, relational, and even ecosystemic layers. Recent literature studies have called for improved theories in servitization, and even alternative narratives. In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations. The handbook provides an opportunity to develop improved theoretical grounds for servitization, and thus to elaborate and develop the field further. This volume will be of great interest for the servitization community, including scholars, Ph.D. and master students, but also company managers, developers and consultants facilitating company’s servitization efforts.

Made to Serve

Author : Timothy Baines
Publisher : John Wiley & Sons
ISBN 13 : 1118585283
Total Pages : 277 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Made to Serve by : Timothy Baines

Download or read book Made to Serve written by Timothy Baines and published by John Wiley & Sons. This book was released on 2013-04-09 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a services-led competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. Grounded in real-world practice and supported by a wealth of up-to-the minute research, this book helps ease the way for manufacturers considering adopting a servitization model Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming "just another services company" Provides numerous illustrations and examples of services-led competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others

Servitization in Industry

Author : Gunter Lay
Publisher : Springer
ISBN 13 : 3319069357
Total Pages : 349 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Servitization in Industry by : Gunter Lay

Download or read book Servitization in Industry written by Gunter Lay and published by Springer. This book was released on 2014-06-13 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book summarizes the “interim result” of the servitization activities in manufacturing industries. While the early literature on servitization tended to stress only its advantages, more recently, scholars have also started to refer to the challenges associated with servitization. This book attempts to give a balanced picture of servitization. The book is structured in four parts: Part I introduces the topic by presenting the most recent academic discussion about servitization and uses an empirical analysis to show the degree of servitization across Europe. The results of this analysis are then compared to the discussion in the literature. This comparison highlights the existing discrepancies between the rather euphoric literature and the more skeptical practical experience. The second and third parts attempt to explain these discrepancies by taking as a starting point the assumption that servitization recommendations have to consider the heterogeneity of the manufacturing sector and the capabilities of the provider. Part II presents articles which analyze the specific characteristics of different sectors with their barriers and potentials and presents frameworks for a successful servitization of the core sectors in European manufacturing industries which include, e.g. aeronautics, automotive, ICT, chemical industries, pulp and paper industries and different engineering sectors. Part III focuses on companies’ capabilities which are necessary for successful servitization. These include strategic management, marketing, organization, innovation, engineering, human resources, controlling, quality and networks. All the contributions in parts II and III add up to a detailed picture of servitization for sectors and functions and indicate the practical implications for enterprises in manufacturing industries. The fourth part concludes the book with a chapter summarizing the findings and giving an outlook of servitization in manufacturing industries, its challenges and future developments.

Service Management

Author : John R. Bryson
Publisher : Springer Nature
ISBN 13 : 3030520609
Total Pages : 294 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Service Management by : John R. Bryson

Download or read book Service Management written by John R. Bryson and published by Springer Nature. This book was released on 2020-11-26 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.

Society 5.0

Author : Bruno Salgues
Publisher : John Wiley & Sons
ISBN 13 : 1786303019
Total Pages : 304 pages
Book Rating : 4.7/5 (863 download)

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Book Synopsis Society 5.0 by : Bruno Salgues

Download or read book Society 5.0 written by Bruno Salgues and published by John Wiley & Sons. This book was released on 2018-10-16 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following the rapid development of connected technologies, which are now highly sophisticated and spread across the globe, Society 5.0 has emerged and brought with it a dramatic societal shift. In 1998, Kodak, the world leader in photographic film, had 170,000 employees. It thus seemed unthinkable that just 3 years later, the majority of people would stop taking photographs to paper film and that Kodak would have disappeared. These are the stakes of this new society that is taking shape. This book, which does not seek to critique current politics, management or marketing literature, aims to fight against the excesses of this often-misunderstood Society 5.0 and to present the ideas and associated technologies that comprise it, all working towards societal improvement. Among these technologies, artificial intelligence, robotics, digital platforms and 3D printing are undoubtedly the most important, and thus receive the greatest focus.

Advances in Production Management Systems. Sustainable Production and Service Supply Chains

Author : Vittal Prabhu
Publisher : Springer
ISBN 13 : 3642412637
Total Pages : 604 pages
Book Rating : 4.6/5 (424 download)

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Book Synopsis Advances in Production Management Systems. Sustainable Production and Service Supply Chains by : Vittal Prabhu

Download or read book Advances in Production Management Systems. Sustainable Production and Service Supply Chains written by Vittal Prabhu and published by Springer. This book was released on 2013-09-05 with total page 604 pages. Available in PDF, EPUB and Kindle. Book excerpt: The two volumes IFIP AICT 414 and 415 constitute the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2013, held in University Park, PA, USA, in September 2013. The 133 revised full papers were carefully reviewed and selected for inclusion in the two volumes. They are organized in 4 parts: sustainable production, sustainable supply chains, sustainable services, and ICT and emerging technologies.

Information Technology and Systems

Author : Álvaro Rocha
Publisher : Springer Nature
ISBN 13 : 303133258X
Total Pages : 633 pages
Book Rating : 4.0/5 (313 download)

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Book Synopsis Information Technology and Systems by : Álvaro Rocha

Download or read book Information Technology and Systems written by Álvaro Rocha and published by Springer Nature. This book was released on 2023-07-10 with total page 633 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is composed by the papers written in English and accepted for presentation and discussion at The 2023 International Conference on Information Technology & Systems (ICITS'23), held at Universidad Nacional de San Antonio Abad del Cusco, in Cusco, Peru, between the 24th and the 26th of April 2023. ICIST is a global forum for researchers and practitioners to present and discuss recent findings and innovations, current trends, professional experiences and challenges of modern information technology and systems research, together with their technological development and applications. The main topics covered are: information and knowledge management; organizational models and information systems; software and systems modelling; software systems, architectures, applications and tools; multimedia systems and applications; computer networks, mobility and pervasive systems; intelligent and decision support systems; big data analytics and applications; human–computer interaction; ethics, computers & security; health informatics; information technologies in education, and Media, Applied Technology and Communication.

Models, Methods and Tools for Product Service Design

Author : Laura Cattaneo
Publisher : Springer
ISBN 13 : 3319958496
Total Pages : 143 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Models, Methods and Tools for Product Service Design by : Laura Cattaneo

Download or read book Models, Methods and Tools for Product Service Design written by Laura Cattaneo and published by Springer. This book was released on 2018-08-30 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of real data collected in real time by Internet of Things (IoT) technologies underpins the design of product-service systems and makes it possible to monitor them throughout their life cycle. Available data allows costs and sustainability issues to be more accurately measured and simulated in the form of Life Cycle Cost (LCC) and Life Cycle Assessment (LCA). Analysing data from IoT systems and sharing LCC and LCA information via the ICT Platform can help to accelerate the design of product-service systems, reduce costs and better understand customer needs. Industrial partners involved in Manutelligence provide a clear overview of the project’s outcomes, and demonstrate how its technological solutions can be used to improve the design of product-service systems and the management of product-service life cycles.

Servitization Strategy and Managerial Control

Author : Anna Pistoni
Publisher : Emerald Group Publishing
ISBN 13 : 1787148459
Total Pages : 328 pages
Book Rating : 4.7/5 (871 download)

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Book Synopsis Servitization Strategy and Managerial Control by : Anna Pistoni

Download or read book Servitization Strategy and Managerial Control written by Anna Pistoni and published by Emerald Group Publishing. This book was released on 2017-11-29 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. The book can represent a useful tool for companies interested developing successful servitization strategies.

Real-time and Autonomous Systems 2022

Author : Herwig Unger
Publisher : Springer Nature
ISBN 13 : 3031327004
Total Pages : 239 pages
Book Rating : 4.0/5 (313 download)

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Book Synopsis Real-time and Autonomous Systems 2022 by : Herwig Unger

Download or read book Real-time and Autonomous Systems 2022 written by Herwig Unger and published by Springer Nature. This book was released on 2023-05-16 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the results of the researchers presented at this conference, which is supported by German Society of informatics (GI) and other organisations Real-Time Systems Expert Committees. The 43rd Real-Time Systems conference on "Automation in Everyday Life" is addressing an increasingly important topic in a world that is becoming more and more networked. The solutions presented here range from hardware to system design to individual applications. The target audience is students and researchers in computer science and automation technology (partly electrical engineering), engineers, programmers and users of automation and communication systems.

Real-time Simulation for Sustainable Production

Author : Juhani Ukko
Publisher : Routledge
ISBN 13 : 1000392201
Total Pages : 220 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Real-time Simulation for Sustainable Production by : Juhani Ukko

Download or read book Real-time Simulation for Sustainable Production written by Juhani Ukko and published by Routledge. This book was released on 2021-05-30 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive overview of potential opportunities and the business value position related to implementing physics-based real-time simulation to production. The objective of real-time simulation is to provide value for all three dimensions of sustainability: economic, social, and environmental. By reviewing actual industrial cases and presenting relevant academic research, the book examines the topic from four interrelated viewpoints: the industrial need for sustainable production, the development of game-like virtual environments, capturing customer value and enhancing the user experience, and finally, establishing business value. It offers a framework that will enable a rethink and shift in mindset to appreciate how real-time simulation can change the way products are manufactured and services are produced. This book will appeal to researchers and scholars in areas as diverse as strategic management, manufacturing and operations management, marketing, industrial economics, and product lifecycle management.

Service Strategy in Action

Author : Christian Kowalkowski
Publisher :
ISBN 13 : 9780692819104
Total Pages : 324 pages
Book Rating : 4.8/5 (191 download)

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Book Synopsis Service Strategy in Action by : Christian Kowalkowski

Download or read book Service Strategy in Action written by Christian Kowalkowski and published by . This book was released on 2017-03-29 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start to strategically compete through service and innovative solutions for business customers. Professors Christian Kowalkowski and Wolfgang Ulaga guide you how to shift your business from a goods-centric to a service-savvy model. The authors' proprietary twelve-step roadmap to profitable service growth will help you break out of a narrow product-centric logic and discover how to � determine if your company is "fit-for-service," � make the most of your existing services, � innovate and create value-added services and customer solutions beyond your products, � embed a true service-centric culture in your organization, � drive change and align your service strategy with corporate goals, � transform your product-centric sales force into a service-savvy sales organization, � design an organizational structure that promotes service growth, and � align your interests with distributors and partners. Kowalkowski and Ulaga's twelve-step roadmap is based on rigorous research and long-standing experience working with businesses. They have worked with hundreds of managers in industrial and professional services companies, conducted research projects, led executive workshops, and published numerous articles in scientific and managerial journals, including Harvard Business Review, among others. Here, they share not only their own insights but the lessons learned from successful case studies and years of extensive research.

Innovation, Quality and Sustainability for a Resilient Circular Economy

Author : Giovanni Lagioia
Publisher : Springer Nature
ISBN 13 : 3031282922
Total Pages : 522 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Innovation, Quality and Sustainability for a Resilient Circular Economy by : Giovanni Lagioia

Download or read book Innovation, Quality and Sustainability for a Resilient Circular Economy written by Giovanni Lagioia and published by Springer Nature. This book was released on with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Exploring Digital Resilience

Author : Roberta Cuel
Publisher : Springer Nature
ISBN 13 : 3031109023
Total Pages : 318 pages
Book Rating : 4.0/5 (311 download)

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Book Synopsis Exploring Digital Resilience by : Roberta Cuel

Download or read book Exploring Digital Resilience written by Roberta Cuel and published by Springer Nature. This book was released on 2022-07-23 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores multidimensional issues concerning digital resilience and analyzes how people and organizations maintain, enhance and protect value stemming from digital technologies. Society is now heading for a future in which organizations and people will increasingly depend on digital technologies, yet to date many are still unaware of the scale and risks associated with the digital transformation. As a result, there is an urgent need for digital resilience to drive a fundamental shift in the way people and organizations understand digital technologies, risks and opportunities. The book gathers a selection of the best papers presented at the annual conference of the Italian chapter of AIS, which took place in Trento, Italy, in October 2021. The diverse range of views put forward by the authors makes it particularly relevant for scholars and practitioners interested in organization, and for all of us living in the digital transformation era.

Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing

Author : El-Gohary, Hatem
Publisher : IGI Global
ISBN 13 : 1799871940
Total Pages : 471 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing by : El-Gohary, Hatem

Download or read book Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing written by El-Gohary, Hatem and published by IGI Global. This book was released on 2021-06-25 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt: The business world today is changing enormously due to many factors that affect every element of the business cycle worldwide. From globalization to recession, in addition to other environmental forces, companies today face numerous challenges that have a great impact on business. Among the factors that are affecting the current way business is conducted are the emergence of marketing tools including the internet, internet of things (IoT), virtual reality, mobile applications, social media, electronic word of mouth (eWoM), artificial intelligence, digital marketing, and more that have a great impact not only on customers but also on companies. It is imperative for businesses to embrace the utilization of these tools in order to expand their customer base and provide unique, successful consumer experiences. The Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing provides comprehensive coverage of current global marketing trends related to the use of technology. The book links the industry with academia by providing useful insights on how to improve businesses’ ability to create and customize customer value and loyalty. Covering topics including e-commerce, mobile marketing, website development, and phygital customer experiences, this book is essential for marketers, brand managers, advertisers, IT consultants and specialists, customer relations officers, managers, practitioners, business owners, marketing and business associations, students, researchers, and academicians interested in incorporating the latest technologies and marketing strategies into their businesses and studies.