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Author :
Publisher :
ISBN 13 : 9780760745540
Total Pages : 132 pages
Book Rating : 4.7/5 (455 download)
Download or read book Powerful Telephone Skills written by and published by . This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bus Desk
Publisher :
ISBN 13 : 9781564141071
Total Pages : 132 pages
Book Rating : 4.1/5 (41 download)
Download or read book Powerful Telephone Skills written by Bus Desk and published by . This book was released on 1993 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Author : Dartnell Corp
Publisher : Dartnell
ISBN 13 : 9781630122911
Total Pages : pages
Book Rating : 4.1/5 (229 download)
Download or read book How to Develop Powerful Telephone Skills written by Dartnell Corp and published by Dartnell. This book was released on 1997-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dartnell Corporation
Publisher :
ISBN 13 : 9780850132939
Total Pages : 0 pages
Book Rating : 4.1/5 (329 download)
Download or read book How to Develope Powerful Telephone Skills written by Dartnell Corporation and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every time you talk on the phone, you create an impression of yourself & your organization. This hands-on workbook shows you how to develop habits that help you use the phone as the powerful communication tool that it is. By the time you've completed the five short self-training sessions, you'll have improved your professional image & learned to use your time on the phone more effectively. Workbook sections include: * Understanding The Basic, But Essential, Phone Skills. * Polishing Your Telephone Personality. * Building Your Listening Skills. * Making Those Tough Calls. * Managing Your Phone Time. Each of the five short self- training sessions can be completed in about 20 minutes; you can even go through the workbook as a department. You'll find quizzes that help you assess your skills to see where you need to improve, real-life case studies, personal productivity exercises, & an action plan that you can customize to your job.
Author : Colleen McKenna
Publisher :
ISBN 13 : 9781564143563
Total Pages : 0 pages
Book Rating : 4.1/5 (435 download)
Download or read book Powerful Communication Skills written by Colleen McKenna and published by . This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Powerful Communication Skills" teaches readers how to speak clearly, listen accurately, and assert themselves effectively. Developing powerful methods of sharing information--whether it's reading, writing, speaking, or listening--can help readers attain higher self-esteem and positive company morale.
Author : Mary Richards
Publisher : Pocketbooks
ISBN 13 : 1903776848
Total Pages : 113 pages
Book Rating : 4.9/5 (37 download)
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Pocketbooks. This book was released on 2007 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using thetelephone to improve business performance. It highlights theimportance of good communications skills, the need to buildrapport, favourite bad habits and how to avoid them, how to takecontrol of a call, how to keep customers happy, and more. Thereare separate chapters on ......
Author : Dean Nelson
Publisher : HarperCollins
ISBN 13 : 0062825216
Total Pages : 383 pages
Book Rating : 4.0/5 (628 download)
Download or read book Talk to Me written by Dean Nelson and published by HarperCollins. This book was released on 2019-02-19 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Dean Nelson is one of the best interviewers around.” —Anne Lamott From respected journalist, professor, and founder of the Writer's Symposium by the Sea, an indispensable guide to the subtle art of the interview guaranteed to afford readers with the skills and confidence they need the next time they say, "talk to me." Interviewing is the single most important way journalists (and doctors, lawyers, social workers, teachers, human resources staff, and, really, all of us) get information. Yet to many, the perfect interview feels more like luck than skill—a rare confluence of rapport, topic, and timing. But the thing is, great interviews aren’t the result of serendipity and intuition, but rather the result of careful planning and good journalistic habits. And Dean Nelson is here to show you how to nail the perfect interview every time. Drawing on forty-years of award-winning journalism and his experience as the founder and host of the Writer’s Symposium by the Sea, Nelson walks readers through each step of the journey from deciding whom to interview and structuring questions, to the nitty gritty of how to use a recording device and effective note-taking strategies, to the ethical dilemmas of interviewing people you love (and loathe). He also includes case studies of famous interviews to show readers how these principles play out in real time. Chock full of comprehensive, time-tested, gold-standard advice, Talk to Me is a book that demystifies the art and science of interviewing, in the vein of On Writing Well or How to Read Literature Like a Professor.
Author : Bailey Richardson
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781523998678
Total Pages : 38 pages
Book Rating : 4.9/5 (986 download)
Download or read book Communication Skills written by Bailey Richardson and published by Createspace Independent Publishing Platform. This book was released on 2016-02-12 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are You Ready to Become a Master at Communicating? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Are You Ready to Get Ahead of the Curve? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Chances are that no matter who you are, you find yourself having to communicate in one way or another with other people around you in a daily capacity. Even the simple take of going to the store and running in quickly, still leads to an interaction with another person. We live in a world where communicating with others is something that we just have to do, so why not be good at it! It's important to remember that while communication is focused highly on the way we speak to others and the words that we use, it is also the way you use your body language. Body language can put forth a message equally as one delivered by words. If you have poor communication skills then it may lead to a lot of misunderstandings and bad personal relationships. This can cause a lot of added stress and complications into your life that will bring you down greatly in the long run. You must avoid this at all costs! It can even be holding you back from the success you long for in your chosen career. The costs of poorly executed communication in the work place can actually even be measured in fiscal terms and this directly affects you because you could be going further and making yourself a lot more money. This is crazy to think about, right? Studies have recently found that employee misunderstandings can cost a 100,000 employee company as much as $62.4 million a year on average. This is a cumulative cost per worker of just over $26,000. These numbers should be more than enough to prove that your lack of expertise with your communication skills could easily be hampering your growth in your career. Even though these amounts are company wide, this still affects you on a personal level if you have ever wanted to make more money or get a promotion and experience any of the perks that could go along with this. If you have poor communication skills, you can also notice a real difference in your personal relationships by improving them. Whether it's a romantic partnership, a business relationship or just the way that you interact with your friends, communication can make or break your interactions. You can actually see the breakdown coming in these situations because they can be marked by arguing, defensiveness and lack of resolution. All of these problems can be solved by simply improving your communication skills. With the help of this book, you can change the way that you interact with people on an everyday basis. This means that you can go further in your personal life, your professional life and make become a happier, more well- rounded person. If you follow the steps that are set forth in this book you will soon be able to communicate more effectively and find the success that you have been looking for. You can easily learn how to do this and this book can show you how. Here Is A Preview Of What You'll Learn... Poor Communication Skills Can Bring You Down The Art of Body Language Speaking Techniques That Can Change Your Life! How to Tie It All Together Putting the Right Foot Forward And Fine-tuning Your Communication Skills Download your copy today! Take action today and download this book for a limited time discount of only $2.99! Tags: Communication, Communication Skills, People Skills, Soft Skills, Interpersonal Skills, Leadership, Emotional Intelligence
Author : Anthony J. Alessandra
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (847 download)
Download or read book Telephone Skills E-Book written by Anthony J. Alessandra and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. The Telephone Skills eReport is a concise overview of the most essential components of an effective telephone manner. You'll be able to read the report quickly, and apply your newly-learned telephone skills right away - immediately leading to increased success for your career and your company. Topics covered include: Creating a powerful first impression when you answer the phone, Maintaining a positive attitude while on the phone, Avoiding the most common telephone mistakes, and Creating and sustaining the loyalty of your customers through the phone.
Author : Julian Treasure
Publisher : Mango Publishing
ISBN 13 : 9781633536715
Total Pages : 308 pages
Book Rating : 4.5/5 (367 download)
Download or read book How to Be Heard written by Julian Treasure and published by Mango Publishing. This book was released on 2017-11 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Including many simple exercises, interviews with experts, and potent, transformational concepts, this book is a practical guide to improving the vital personal communication skills of speaking and listening. --
Author : Patrick Forsyth
Publisher : CIPD Publishing
ISBN 13 : 9780852928653
Total Pages : 92 pages
Book Rating : 4.9/5 (286 download)
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author : Jordan Paul
Publisher : Simon and Schuster
ISBN 13 : 1592859275
Total Pages : 288 pages
Book Rating : 4.5/5 (928 download)
Download or read book Do I Have to Give Up Me to Be Loved by You written by Jordan Paul and published by Simon and Schuster. This book was released on 2010-06-07 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic text for couples interested in creating freer, more joyful, and profoundly intimate relationships explores the delicate balance of being true to oneself and being loved by another. Newly updated by the authors, here is the classic text for couples interested in creating freer, more joyful, and profoundly intimate relationships. In their best-selling book about couple relationships, Jordan Paul and Margaret Paul explore the delicate balance of being true to oneself and being loved by another. While couples think they are fighting about money, sex, or time, the authors reveal how such conflicts are almost always more deeply rooted and related to issues of self-protection. Offering a solid framework for conflict resolution, the authors guide couples in working through fears and false beliefs that can block the expression of loving feelings. Stories of couples and examples of dialogue validate readers- feelings and experiences.Key features and benefitsa proven best-sellerhighly recommended by marriage therapistsincludes exercises for couples to explore core beliefs and values
Author : Paul R. Timm
Publisher :
ISBN 13 : 9781564142993
Total Pages : 100 pages
Book Rating : 4.1/5 (429 download)
Download or read book Winning Telephone Tips written by Paul R. Timm and published by . This book was released on 1997 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: A refresher on developing an authoritative, clear and friendly phone manner.
Author : Eon Ranger
Publisher : First Class Consulting Corporation
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.3/5 (974 download)
Download or read book Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection written by Eon Ranger and published by First Class Consulting Corporation . This book was released on 2023-06-08 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection" is a comprehensive guide that equips readers with the essential skills and strategies needed to excel in communication. With 21 insightful chapters, this book covers a wide range of topics, from understanding different communication styles and enhancing verbal and written communication skills to leveraging persuasion, emotional intelligence, and nonverbal cues. Readers will discover how effective communication can foster stronger relationships, drive leadership success, and navigate difficult situations. They will learn to overcome barriers, communicate in the digital age, and bridge cultural gaps. The book also delves into storytelling, crisis communication, ethics, and communication for networking, marketing, and branding. Each chapter is filled with practical advice, relatable stories, and actionable steps to help readers unlock their full communication potential. Whether in personal or professional contexts, readers will gain the confidence and skills to connect with others, achieve their goals, and make a lasting impact. As the future of communication unfolds, the book offers a glimpse into emerging trends and technologies, preparing readers for the ever-evolving landscape of communication.
Author : Helio Fred Garcia
Publisher : Pearson Education
ISBN 13 : 013288884X
Total Pages : 332 pages
Book Rating : 4.1/5 (328 download)
Download or read book The Power of Communication written by Helio Fred Garcia and published by Pearson Education. This book was released on 2012 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication is the absolutely indispensable leadership discipline. But, too often, leaders and professional communicators get mired in tactics, and fail to influence public attitudes in the ways that would help them the most. This book builds on the U.S. Marine Corps' legendary publication Warfighting, showing how to apply the Corps' proven leadership and strategy doctrine to all forms of public communication. The author reveals how to orient on audiences, recognizing their centers of gravity and most critical concerns. He also teaches how to integrate and succeed with all three levels of communication: strategic, operational, and tactical. He shows how to take the initiative and control the agenda, respond to events with speed and focus, use the power of maneuver, prepare and plan, and put it all together, in order to become a "habitually strategic" communicator.
Author : Connie Dieken
Publisher : John Wiley & Sons
ISBN 13 : 0470500867
Total Pages : 182 pages
Book Rating : 4.4/5 (75 download)
Download or read book Talk Less, Say More written by Connie Dieken and published by John Wiley & Sons. This book was released on 2009-09-28 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Talk Less, Say More is a revolutionary guide to 21st century communication skills to help you be more influential and make things happen in our distracted, attention-deficit world. It's loaded with specific tips and takeaways to ensure that you're fully heard, clearly understood, and trigger positive responses in any business or social situation. It's the first book to deliver a proven method to master the core leadership skill of influence. Talk Less, Say More lays out a powerful 3-step method called Connect, Convey, Convince (R) and guides you in how to use these habits to be more influential. This succinct book solves your modern communication issues in today's demanding, distracted world at a time when interaction skills are plummeting. Communication is the single greatest challenge in business today. It takes just 3 habits to conquer it. Talk Less, Say More will help you achieve more with less. Less wordiness. Less tune-out. Less frustration. You'll gain more time. More positive outcomes. More rewarding relationships.
Author : Jay Conrad Levinson
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 9780395700136
Total Pages : 404 pages
Book Rating : 4.7/5 (1 download)
Download or read book The Guerrilla Marketing Handbook written by Jay Conrad Levinson and published by Houghton Mifflin Harcourt. This book was released on 1994 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marketing strategy for maximum return, for large & small businesses.
