Powerful Phrases for Effective Customer Service

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Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 081442032X
Total Pages : 306 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Powerful Phrases for Effective Customer Service by : Renee Evenson

Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

Powerful Phrases for Dealing with Difficult People

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Publisher : AMACOM
ISBN 13 : 0814432999
Total Pages : 242 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Powerful Phrases for Dealing with Difficult People by : Renee Evenson

Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

The Pacific Reporter

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Author :
Publisher :
ISBN 13 :
Total Pages : 1236 pages
Book Rating : 4.A/5 ( download)

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Book Synopsis The Pacific Reporter by :

Download or read book The Pacific Reporter written by and published by . This book was released on 1913 with total page 1236 pages. Available in PDF, EPUB and Kindle. Book excerpt:

3000 Power Words and Phrases for Effective Performance Reviews

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Author :
Publisher : Ten Speed Press
ISBN 13 : 160774483X
Total Pages : 258 pages
Book Rating : 4.6/5 (77 download)

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Book Synopsis 3000 Power Words and Phrases for Effective Performance Reviews by : Sandra E. Lamb

Download or read book 3000 Power Words and Phrases for Effective Performance Reviews written by Sandra E. Lamb and published by Ten Speed Press. This book was released on 2013-08-27 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive yet accessible handbook for writing and conducting meaningful, effective performance reviews, geared toward managers of all levels, from the author of How to Write It. Performance reviews are one of the best tools managers have to shape company talent and culture, develop strong channels of communication with employees, and create systemic change. However, the stress and struggle to find just the right words is often what managers and HR professionals dislike most about conducting employee evaluations. In this pithy, user-friendly handbook, author and writing teacher Sandra E. Lamb lays out the best methods and proven tactics to administer productive evaluations that benefit both parties—and the company. Lamb teaches managers how to design scoring systems for employees that track progress with hard data, how to best prepare for and conduct both in-person and written reviews, and the key words to use. Covering hard and soft skills, 3000 Power Words and Phrases for Effective Performance Reviews includes lists of powerful phrases and words that clearly describe performance—both positive and negative—including sections targeted to specific industries and jobs. This guide empowers managers at all levels to master the art of performance reviews that achieve results.

2600 Phrases for Effective Performance Reviews

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Publisher : AMACOM
ISBN 13 : 0814428703
Total Pages : 254 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis 2600 Phrases for Effective Performance Reviews by : Paul Falcone

Download or read book 2600 Phrases for Effective Performance Reviews written by Paul Falcone and published by AMACOM. This book was released on 2005-06-10 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips — perfect for review time, creating development plans, and monitoring performance year-round. Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the basic points you want to get across, finding the right words and committing them to paper is about as much fun as a trip to the dentist. This phrasebook puts the right words in your hands with phrases that managers, supervisors, and HR professionals can use to help them properly evaluate performance and make the whole process much smoother. In 2600 Phrases for Effective Performance Reviews, renowned career expert Paul Falcone covers the 25 most commonly-rated performance factors including: productivity, time management, teamwork, decision making, and more! Falcone also shares job-specific parameters that apply in sales, customer service, finance, and many other areas and industries. 2600 Phrases for Effective Performance Reviews is useful not just for review time but will also be instrumental in creating job descriptions and development plans as well as monitoring performance, progress, and problems year-round.

The Intelligible Ode

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Publisher : BoD – Books on Demand
ISBN 13 : 0718896432
Total Pages : 283 pages
Book Rating : 4.7/5 (188 download)

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Book Synopsis The Intelligible Ode by : Graham Davidson

Download or read book The Intelligible Ode written by Graham Davidson and published by BoD – Books on Demand. This book was released on 2023-01-01 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: From its first publication, what is now known as the Immortality Ode has been praised for the magnificence of its verse and disparaged for its paucity of meaning - the ‘immortality’ of the subtitle unsubstantiated, and the ‘recollections’ insubstantial. Yet Wordsworth’s idea of immortality has clear precedents in the seventeenth century, and recollections of childhood are Traherne’s starting point for the recovery of a lost vision comparable to Wordsworth’s. Via the power of the imagination, or reason, they believed they could experience a renewed vision that both termed variously Paradise, or infinity, or immortality. Graham Davidson traces the origins of Wordsworth’s poetic impetus to his resistance to the Cartesian division between mind and nature, first adumbrated by the Cambridge Platonists. If reunited, Paradise was regained, but this personal trajectory was tempered by a deep sympathy for the woes of mortal life. Davidson explores the consequent dialogue through some of Wordsworth’s best-known poems, at the heart of which is the Ode. In the last section, he demonstrates how Wordsworth’s publishing history led the Victorians and modernists to misinterpret his work; if one considers Eliot’s Four Quartets as odes, facing several of the same problems as did Wordsworth, there is some irony in Eliot’s dismissal of the Immortality Ode as ‘verbiage’.

The Rāmāyaṇa of Vālmīki: An Epic of Ancient India, Volume VI

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Author :
Publisher : Princeton University Press
ISBN 13 : 1400833264
Total Pages : 1680 pages
Book Rating : 4.4/5 (8 download)

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Book Synopsis The Rāmāyaṇa of Vālmīki: An Epic of Ancient India, Volume VI by :

Download or read book The Rāmāyaṇa of Vālmīki: An Epic of Ancient India, Volume VI written by and published by Princeton University Press. This book was released on 2009-07-06 with total page 1680 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sixth book of the Ramayana of Valmiki, the Yuddhakanda, recounts the final dramatic war between the forces of good led by the exiled prince Rama, and the forces of evil commanded by the arch demon Ravana. The hero Rama's primary purpose in the battle is to rescue the abducted princess Sita and destroy the demon king. However, the confrontation also marks the turning point for the divine mission of the Ramavatara, the incarnation of Lord Visnu as a human prince, who will restore righteousness to a world on the brink of chaos. The book ends with the gods' revelation to Rama of his true divine nature, his emotional reunion with his beloved wife, his long-delayed consecration as king of Kosala, and his restoration of a utopian age. The Yuddhakanda contains some of the most extraordinary events and larger-than-life characters to be found anywhere in world literature. This sixth volume in the critical edition and translation of the Valmiki Ramayana includes an extensive introduction, exhaustive notes, and a comprehensive bibliography.

Technical Abstract Bulletin

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Publisher :
ISBN 13 :
Total Pages : 850 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Technical Abstract Bulletin by :

Download or read book Technical Abstract Bulletin written by and published by . This book was released on with total page 850 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Revelation 1-22 MacArthur New Testament Commentary Two Volume Set

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Author :
Publisher : Moody Publishers
ISBN 13 : 0802482651
Total Pages : 688 pages
Book Rating : 4.8/5 (24 download)

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Book Synopsis Revelation 1-22 MacArthur New Testament Commentary Two Volume Set by : John MacArthur

Download or read book Revelation 1-22 MacArthur New Testament Commentary Two Volume Set written by John MacArthur and published by Moody Publishers. This book was released on 1999-04-15 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt: This package includes the complete two-volume set of the Book of Revelation from the MacArthur New Testament Commentary series: Revelation 1-11 and Revelation 12-22. The MacArthur New Testament Commentary series continues to be one of today's top-selling commentary series. These commentaries from respected Bible scholar and preacher John MacArthur give a verse-by-verse analysis in context and provide points of application for passages, illuminating the biblical text in practical and relevant ways. Revelation 1:3 says, "Blessed is the one who reads the words of this prophecy, and blessed are those who hear it and take to heart what is written in it, because the time is near." That blessing may be hard to receive with the Book's shrouded prophecy and eschatological mysteries confusing scholar and lay-reader alike. MacArthur pulls back the veil and reveals more of what God's Word has to say to us in Revelation, covering volatile topics as: The rapture, the millennial kingdom, and the Anti-Christ. These volumes will open your eyes to receive the blessing promised in Revelation's opening verses.

Northeastern Reporter

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Publisher :
ISBN 13 :
Total Pages : 1160 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Northeastern Reporter by :

Download or read book Northeastern Reporter written by and published by . This book was released on 1911 with total page 1160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes the decisions of the Supreme Courts of Massachusetts, Ohio, Indiana, and Illinois, and Court of Appeals of New York; May/July 1891-Mar./Apr. 1936, Appellate Court of Indiana; Dec. 1926/Feb. 1927-Mar./Apr. 1936, Courts of Appeals of Ohio.

Documents for America's History, Volume 1

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Publisher : Macmillan
ISBN 13 : 0312648626
Total Pages : 418 pages
Book Rating : 4.3/5 (126 download)

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Book Synopsis Documents for America's History, Volume 1 by : Melvin Yazawa

Download or read book Documents for America's History, Volume 1 written by Melvin Yazawa and published by Macmillan. This book was released on 2011-01-10 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to accompany America’s History, Seventh Edition, this primary-source reader offers a chorus of voices from the past to enrich the study of U.S. history. Document selections written by both celebrated historical figures and ordinary people demonstrate the diverse history of America while putting a human face on historical experience. A broad range of documents, from speeches and petitions to personal letters and diary entries, paints a vivid picture of the social and political lives of Americans, encouraging student engagement with the textbook material. Brief introductions place each document in historical context, and questions for analysis help link the individual primary sources to larger historical themes.

Christian Theology, Volume One

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Publisher : Wipf and Stock Publishers
ISBN 13 : 1532697007
Total Pages : 368 pages
Book Rating : 4.5/5 (326 download)

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Book Synopsis Christian Theology, Volume One by : Thomas N. Finger

Download or read book Christian Theology, Volume One written by Thomas N. Finger and published by Wipf and Stock Publishers. This book was released on 2020-03-09 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Thomas N. Finger has chosen an approach to the systematic presentation of Christian Theology which I also have taken since the publication of my Theology of Hope in 1964. He begins with the goal: with eschatology. With that goal in mind, a new light is cast on every single doctrine of Christian theology--the light of redemption--and the work of the theologian becomes a labor of hope. This is a 'theology of the way.' With the kingdom of God kept steadily in view, it becomes an invitation to walk the way of Jesus. "Tom Finger's theological prospectus makes a brilliant contribution to ecumenical theological dialogue from the Anabaptist tradition. He offers an eschatologically oriented theology for which I can only congratulate him." --Jurgen Moltmann, Professor of Theology, University of Tubingen While many systematic theological texts are shaped by academic discussion of ancient thought and/or modern philosophies, Finger centers on the kerygma of the biblical text: that the "last things," or "eschatological" events expected at history's climax had already occurred through Jesus' life, death, and resurrection, though they were not yet fully realized. To present eschatology as a living hope that always has motivated, and still motivates, Christians and Christian communities in all things, Finger does not follow the discipline's traditional order where eschatology appears last, but places it first. Volume II will culminate with the doctrine of God, which usually comes first. This is hardly to minimize God's importance, but to maximize it as the Christian faith's most profound mystery. Volume I begins with eschatology to present it as a dynamic, boundless atmosphere in which theological reflection unfolds. While this dynamism envelops Christian life and mission, it is not merely "subjective." It is hope for the transformation of all creation. It is not only celebrative, for it also struggles against the gruesome evils that seek to dominate all things. From this vantage point, eschatology in Volume I seeks to articulate the significance of the resurrection, the last judgment, heaven and hell, the return of Christ, and the millenium's coming. These reflections lead to revelation, beginning from the final revelation of Jesus Christ (1 Peter 1:3-13). Revelation's dimensions are treated as personal; as historical, extending forwards from Genesis; and as propositional, or its way of converying its contents. These point theological reflection to revelation's center, Jesus Christ, chiefly to his saving "work" in his life, death, and resurrection. Here the strengths and weaknesses of the traditional substitutionary and moral influence theories are examined. But when placed within their revelational or historical sequence, Jesus' conflict with the powers of evil stands out. These prove to be gigantic systemic forces which have always ordered, but also imprisoned, humankind, such as the Roman Empire. Yet their horror and power stretch beyond any social or psychological explanation. In Jesus' life and death, these powers appear to conquer him. But through his resurrection, Jesus conquers them. This drama is best articulated by the Christus Victor approach in which Jesus, with his Father and Spirit, defeats these powers, but does not totally destroy them. This is why their eschatological reign is "already" present, but evil is "not yet" destroyed until the end.

American Federal Tax Reports

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Publisher :
ISBN 13 :
Total Pages : 1148 pages
Book Rating : 4.A/5 ( download)

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Book Synopsis American Federal Tax Reports by :

Download or read book American Federal Tax Reports written by and published by . This book was released on 1924 with total page 1148 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Ellicott's Commentary on the Whole Bible Volume III

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Publisher : Wipf and Stock Publishers
ISBN 13 : 1498201385
Total Pages : 537 pages
Book Rating : 4.4/5 (982 download)

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Book Synopsis Ellicott's Commentary on the Whole Bible Volume III by : Charles J. Ellicott

Download or read book Ellicott's Commentary on the Whole Bible Volume III written by Charles J. Ellicott and published by Wipf and Stock Publishers. This book was released on 2016-07-28 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: ELLICOTT'S COMMENTARY ON THE WHOLE BIBLE is a practical and ideal commentary for Sunday school teachers, Christian workers, Bible students, libraries, and ministers. Each of the durably bound volumes in this handsome set is designed with an eye to the convenience of the user. The large, double-column pages are distinctive and easy-to-read. The helpful running commentary is always on the same page with the actual Bible text, making it simple for the user to locate the information he or she seeks. The comments in every case are crisply written and wonderfully practical and up-to-date. You, the user, will not have to read pages of extraneous material to get the important information. If you ever need help for: Sunday sermons Prayer Meeting talks Messages for Young People's Groups, etc. Sunday school lessons Personal Bible study Messages for special occasions you will find it in ELLICOTT'S COMMENTARY ON THE WHOLE BIBLE.

Index-catalogue of the Chorlton and Ardwick Branch Lending Library

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Publisher :
ISBN 13 :
Total Pages : 182 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis Index-catalogue of the Chorlton and Ardwick Branch Lending Library by :

Download or read book Index-catalogue of the Chorlton and Ardwick Branch Lending Library written by and published by . This book was released on 1872 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Theological Dictionary of the Old Testament, Volume XI

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Publisher : Wm. B. Eerdmans Publishing
ISBN 13 : 0802873065
Total Pages : 639 pages
Book Rating : 4.8/5 (28 download)

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Book Synopsis Theological Dictionary of the Old Testament, Volume XI by : G. Johannes Botterweck

Download or read book Theological Dictionary of the Old Testament, Volume XI written by G. Johannes Botterweck and published by Wm. B. Eerdmans Publishing. This book was released on 1974 with total page 639 pages. Available in PDF, EPUB and Kindle. Book excerpt: This multivolume work is still proving to be as fundamental to Old Testament studies as its companion set, the Kittel-Friedrich Theological Dictionary of the New Testament, has been to New Testament studies. Beginning with father, and continuing through the alphabet, the TDOT volumes present in-depth discussions of the key Hebrew and Aramaic words in the Old Testament. Leading scholars of various religious traditions (including Roman Catholic, Lutheran, Reformed, Anglican, Greek Orthodox, and Jewish) and from many parts of the world (Denmark, France, Germany, Great Britain, Greece, Israel, Italy, the Netherlands, Norway, Sweden, Switzerland, and the United States) have been carefully selected for each article by editors Botterweck, Ringgren, and Fabry and their consultants, George W. Anderson, Henri Cazelles, David Noel Freedman, Shemaryahu Talmon, and Gerhard Wallis. The intention of the writers is to concentrate on meaning, starting from the more general, everyday senses and building to an understanding of theologically significant concepts. To avoid artificially restricting the focus of the articles, TDOT considers under each keyword the larger groups of words that are related linguistically or semantically. The lexical work includes detailed surveys of a word s occurrences, not only in biblical material but also in other ancient Near Eastern writings. Sumerian, Akkadian, Egyptian, Ethiopic, Ugaritic, and Northwest Semitic sources are surveyed, among others, as well as the Qumran texts and the Septuagint; and in cultures where no cognate word exists, the authors often consider cognate ideas. TDOT s emphasis, though, is on Hebrew terminology and on biblical usage. The contributors employ philology as well as form-critical and traditio-historical methods, with the aim of understanding the religious statements in the Old Testament. Extensive bibliographical information adds to the value of this reference work. This English edition attempts to serve the needs of Old Testament students without the linguistic background of more advanced scholars; it does so, however, without sacrificing the needs of the latter. Ancient scripts (Hebrew, Greek, etc.) are regularly transliterated in a readable way, and meanings of foreign words are given in many cases where the meanings might be obvious to advanced scholars. Where the Hebrew text versification differs from that of English Bibles, the English verse appears in parentheses. Such features will help all earnest students of the Bible to avail themselves of the manifold theological insights contained in this monumental work.

Model Rules of Professional Conduct

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Publisher : American Bar Association
ISBN 13 : 9781590318737
Total Pages : 216 pages
Book Rating : 4.3/5 (187 download)

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Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates

Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.