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Positively Outrageous Service
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Book Synopsis Positively Outrageous Service by : T. Scott Gross
Download or read book Positively Outrageous Service written by T. Scott Gross and published by Grand Central Pub. This book was released on 1991 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: A business consultant and service guru details how to really prosper in today's tough business world by providing service above and beyond the call of duty. In this dynamic, fascinating book, T. Scott Gross shows how anyone can take customer service to a whole new level every day of the year using creative methods.
Book Synopsis Positively Outrageous Service by : T. Scott Gross
Download or read book Positively Outrageous Service written by T. Scott Gross and published by Simon and Schuster. This book was released on 2016-08-02 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining what’s wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to: Build a customer base by following the four key principles of promotions—have fun, get people to your store, get people involved with your product, and do something good for others Hire the right people and show them the fundamentals of POS Energize and obtain the most creativity out of employees Win over customers when mistakes happen, no matter who is at fault POS is not just a way of doing business, according to Gross; it’s also a state of mind and the key to success in the twenty-first century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who’s who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald’s, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide. Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.
Download or read book Invisible written by T. Scott Gross and published by Triple Nickel Press. This book was released on 2012 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discusses how the retail market has changed with the changing technology.
Book Synopsis Millennial Rules by : T. Scott Gross
Download or read book Millennial Rules written by T. Scott Gross and published by Simon and Schuster. This book was released on 2013-10-08 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s digital world, the Baby Boomers and Generation X are giving way to a new generation of consumers: the Millennials. These tech-savvy consumers—bearing the mantra “my way, right way, why pay?”—want quick, customizable service that is negotiated on their terms and delivers great value. And when Millennials want help, they want it now; when they don’t want help, they expect the sales staff to be invisible. In Millennial Rules: How to Sell, Serve, Surprise, and Stand Out in a Digital World, veteran business owner T. Scott Gross demystifies the newest generation and shares how businesses can meet and exceed Millennials’ expectations to make the sale—without resorting to tricks and gimmicks. Invisible selling is built on ethical, common-sense business practices that yield success across the board, regardless of niche or industry. Armed with research into generational consumer preferences, humor, and a wealth of experience, Gross tackles the looming question, “How can you disappear and still deliver quality service?” The answer, he suggests, is by emphasizing serving above selling, a strategy that will make organizations successful not just with Millennials, but with all generations. For better or for worse, the Millennials aren’t going anywhere. By learning what has changed—and what hasn’t—you can cater to the wants and needs of each generation and still come out on top. Millennial Rules reveals the ins and outs of Millennials not only as customers but as employees, demonstrating what lifestyle demands to watch out for and why Millennials might be a valuable addition to your team. Rather than proposing a total revolution in business, Gross reinforces a pattern of success by making readers aware of what they’re already doing right—and how to do more of it. Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.
Book Synopsis The Business Owner's Bible - Operating on Faith by : Dave Ferguson
Download or read book The Business Owner's Bible - Operating on Faith written by Dave Ferguson and published by . This book was released on 2011-12-31 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an inspiring collection of commentaries on overcoming the challenges business owners face every day. It's about conquering fear and celebrating success, written by a small business owner who has helped hundreds of business owners improve their results and rediscover the joy in owning their business. The book provides an opportunity to reflect on what business is and how it needs to work to be successful. Moreover, it helps every business owner to recognize how their business can contribute to their life and not become something that takes it over. It's a reflection on what works and what doesn't, how to recognize opportunity and how to build on success. It's about building a business that gives you income - and joy.Robert Anderson, one reader, commented:"The fact is that your WRITING is more than just inspiring ..... it makes the TRUE READERS have to STOP and THINK about themselves. For much of what has been written pertains not only to the business owner, but to all of us as individuals. IS not our life ....a business? Are we as individuals not challenged in many the same ways the business owner is? RE-READ this book and let your mind be OPEN to not only what it says......but what you can say back to it! Explore yourself.......Operate on FAITH! Thank you for having the desire to write, the time to think things through and the ability to give something to others!"
Book Synopsis Crap at My Parents' House by : Joel Dovev
Download or read book Crap at My Parents' House written by Joel Dovev and published by ABRAMS. This book was released on 2011-09-02 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: An illustrated celebration of the trinkets and tchotchkes that accumulate over a lifetime—and turn ordinary family homes into weird museums . . . Deer-hoof bottle openers. Grizzly bear toilet paper holders. A copy of Sports Illustrated from 1983 with Hulk Hogan on the cover. You never know what you might find lurking at your parents’ house. Standup comic and blogger Joel Dovev has made it his personal quest to compile a catalog of the useless, tacky, and utterly bizarre items that moms and dads not only acquire in the first place, but refuse to throw out, all for reasons unbeknownst to their kids. If you’ve ever helped with cleaning and organizing efforts—or just opened up a junk drawer or a box in the basement during a visit home—you’re sure to recognize the feeling of stumbling across treasures such as these and asking yourself, “Why?” Packed with photos and humorous observations, Crap at My Parents’ House is a very special journey sure to provoke a mixture of tender nostalgia . . . and head-shaking bafflement.
Book Synopsis Lessons in Loyalty by : Lorraine Grubbs-West
Download or read book Lessons in Loyalty written by Lorraine Grubbs-West and published by CornerStone Leadership Inst. This book was released on 2005 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Southwest Airlines has a secret sauce, namely its incredible workforce of leaders at all levels. Lessons in Loyalty is an insider's clear, concise and energizing teachable point of view on how to build such a winning team.
Book Synopsis Achieving Excellence Through Customer Service by : John Tschohl
Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by Best Sellers Publishing. This book was released on 1996 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes the theory that superior customer service leads to a superior business organisation
Download or read book Raise the Bar written by Jon Taffer and published by Houghton Mifflin Harcourt. This book was released on 2013 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bar and restaurant expert and host of Bar Rescue Jon Taffer offers a no-nonsense strategy for making your business successful by creating the right emotional reactions in your customers.
Download or read book TV-a-Go-Go written by Jake Austen and published by Chicago Review Press. This book was released on 2005-07 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Elvis and a hound dog wearing matching tuxedos and the comic adventures of artificially produced bands to elaborate music videos and contrived reality-show contests, television--as this critical look brilliantly shows--has done a superb job of presenting the energy of rock in a fabulously entertaining but patently "fake" manner. The dichotomy of "fake" and "real" music as it is portrayed on television is presented in detail through many generations of rock music: the Monkees shared the charts with the Beatles, Tupac and Slayer fans voted for corny American Idols, and shows like" Shindig! "and "Soul Train "somehow captured the unhinged energy of rock far more effectively than most long-haired guitar-smashing acts. Also shown is how TV has often delighted in breaking the rules while still mostly playing by them: Bo Diddley defied Ed Sullivan and sang rock and roll after he had been told not to, the Chipmunks' subversive antics prepared kids for punk rock, and things got out of hand when" Saturday Night Live "invited punk kids to attend a taping of the band Fear. Every aspect of the idiosyncratic history of rock and TV and their peculiar relationship is covered, including cartoon rock, music programming for African American audiences, punk on television, Michael Jackson's life on TV, and the tortured history of MTV and its progeny.
Download or read book Servants' Hall written by Margaret Powell and published by Macmillan. This book was released on 2013-01-15 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of accounts about life in the servants' halls of England's great houses shares the true story of under-parlourmaid Rose, who after eloping with her employer's only son was swept up in a maelstrom of gossip.
Book Synopsis The Beginning of Infinity by : David Deutsch
Download or read book The Beginning of Infinity written by David Deutsch and published by Penguin UK. This book was released on 2011-03-31 with total page 571 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Science has never had an advocate quite like David Deutsch ... A computational physicist on a par with his touchstones Alan Turing and Richard Feynman, and a philosopher in the line of his greatest hero, Karl Popper. His arguments are so clear that to read him is to experience the thrill of the highest level of discourse available on this planet and to understand it' Peter Forbes, Independent In our search for truth, how far have we advanced? This uniquely human quest for good explanations has driven amazing improvements in everything from scientific understanding and technology to politics, moral values and human welfare. But will progress end, either in catastrophe or completion - or will it continue infinitely? In this profound and seminal book, David Deutsch explores the furthest reaches of our current understanding, taking in the Infinity Hotel, supernovae and the nature of optimism, to instill in all of us a wonder at what we have achieved - and the fact that this is only the beginning of humanity's infinite possibility. 'This is Deutsch at his most ambitious, seeking to understand the implications of our scientific explanations of the world ... I enthusiastically recommend this rich, wide-ranging and elegantly written exposition of the unique insights of one of our most original intellectuals' Michael Berry, Times Higher Education Supplement 'Bold ... profound ... provocative and persuasive' Economist 'David Deutsch may well go down in history as one of the great scientists of our age' Scotsman
Book Synopsis Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks) by : Dave Kerpen
Download or read book Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks) written by Dave Kerpen and published by McGraw Hill Professional. This book was released on 2011-06-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE NEW YORK TIMES AND USA TODAY BESTSELLER! The secret to successful word-of-mouth marketing on the social web is easy: BE LIKEABLE. A friend's recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, and beyond, that recommendation can travel farther and faster than ever before. Likeable Social Media helps you harness the power of word-of-mouth marketing to transform your business. Listen to your customers and prospects. Deliver value, excitement, and surprise. And most important, learn how to truly engage your customers and help them spread the word. Praise for Likeable Social Media: Dave Kerpen's insights and clear, how-to instructions on building brand popularity by truly engaging with customers on Facebook, Twitter, and the many other social media platforms are nothing short of brilliant. Jim McCann, founder of 1-800-FLOWERS.COM and Celebrations.com Alas, common sense is not so common. Dave takes you on a (sadly, much needed) guided tour of how to be human in a digital world. Seth Godin, author of Poke the Box Likeable Social Media cuts through the marketing jargon and technical detail to give you what you really need to make sense of this rapidly changing world of digital marketing and communications. Being human — being likeable — will get you far. Scott Monty, Global Digital Communications, Ford Motor Company Dave gives you what you need: Practical, specific how-to advice to get people talking about you. Andy Sernovitz, author of Word of Mouth Marketing: How Smart Companies Get People Talking
Book Synopsis A Cup of Silver Linings by : Karen Hawkins
Download or read book A Cup of Silver Linings written by Karen Hawkins and published by Simon and Schuster. This book was released on 2021-07-06 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: From New York Times bestselling author Karen Hawkins comes another "mesmerizing fusion of the mystical and the everyday" (Susan Andersen, New York Times bestselling author) in her Dove Pond series--and this time Ava's famous tea leaves spell trouble ahead. Ava Dove--the sixth of seven daughters of the famed Dove family, and owner of Ava's Landscaping and Specialty Gourmet Tea--is frantic. Just as she is getting ready to open her fabulous new tearoom, her herbal teas have gone wonky. Suddenly, the tea that is supposed to help people sleep is startling them awake with vivid dreams; the tea that infuses romance back into tired marriages is causing people to blurt out their darkest secrets; and the tea that helps people find happiness is making them spend hours staring into mirrors. Meanwhile, living four doors down the road from Ava, sixteen-year-old Kristen Foster's life has just crashed down around her. After her mother's death, Kristen's grandmother Ellen has arrived in town to sweep Kristen off to a white mansion on a hill in distant Raleigh. But Kristen has had enough 'life changes' and is desperate to stay with her friends in her beloved hometown of Dove Pond. But to do so means Kristen must undertake a quest she's been avoiding her entire life--finding her never-been-there-for-her father. With the help of an ancient herbal remedy book found in her attic by her sister, Ava realizes that Kristen holds the key to fixing her unstable tea leaves. So Ava throws herself into Kristen's search, even convincing Kristen's grandmother Ellen to help, too. Together, the three embark on a reluctant but magical journey of healing, friendship, and family that will delight fans of Alice Hoffman, Kate Morton, and Sarah Addison Allen.
Book Synopsis Crisis of Character by : Gary J. Byrne
Download or read book Crisis of Character written by Gary J. Byrne and published by Center Street. This book was released on 2016-06-28 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this runaway #1 New York Times bestseller, former secret service officer Gary Byrne, who was posted directly outside President Clinton's oval office, reveals what he observed of Hillary Clinton's character and the culture inside the White House while protecting the First Family in CRISIS OF CHARACTER, the most anticipated book of the 2016 election.
Book Synopsis Turn Left at Sanity by : Nancy Warren
Download or read book Turn Left at Sanity written by Nancy Warren and published by Brava. This book was released on 2008 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: While visiting Saunders, Idaho, a town rife with zany characters, ruthless businessman Joe Iskerson discovers that his B&B is now a home to retired ladies of the evening and that the proprietor, Emylou Gainor, has the ability to drive him insane with passion. Reprint.
Book Synopsis OUTRAGEOUS Multi-Step Marketing Campaigns That Are Outrageously Successful by : Bill Glazer
Download or read book OUTRAGEOUS Multi-Step Marketing Campaigns That Are Outrageously Successful written by Bill Glazer and published by . This book was released on 2018-01-26 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide for business owners who want to change their good business to a great business.
