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Phone Booktelephone Skills For Business
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Book Synopsis Phone Book:Telephone Skills for Business by : Fisher
Download or read book Phone Book:Telephone Skills for Business written by Fisher and published by . This book was released on 1995-07 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Takes a hands-on, interactive approach to help students refine and practice their telephone skills. This work covers all phone skills, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. It also includes examples of proper techniques.
Book Synopsis The Phone Book by : Judith E. Fisher
Download or read book The Phone Book written by Judith E. Fisher and published by McGraw-Hill/Irwin. This book was released on 1995-07 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Telephone Skills from A to Z by : Nancy J. Friedman
Download or read book Telephone Skills from A to Z written by Nancy J. Friedman and published by Crisp Learning. This book was released on 1995 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vital reference tool for anyone who represents an organization on the telephone.
Book Synopsis Telephone Mastery by : Mary D. Pekas
Download or read book Telephone Mastery written by Mary D. Pekas and published by . This book was released on 1990 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Phone Book written by Mary Jane Copps and published by . This book was released on 2014-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Secrets of Successful Telephone Selling by : Robert W. Bly
Download or read book Secrets of Successful Telephone Selling written by Robert W. Bly and published by Macmillan. This book was released on 1997-06-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: For individual professionals or small business owners, here is a step-by-step program for using the phone to generate sales leads, qualify prospects, follow up, close sales, service accounts, get repeat orders, and ensure profitable returns.
Book Synopsis Telephone Skills Pocketbook by : Mary Richards
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Download or read book The Phone Book written by Mary Jane Copps and published by . This book was released on 2014-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Telephone Skills Pocketbook by : Mary Richards
Download or read book The Telephone Skills Pocketbook written by Mary Richards and published by Pocketbooks. This book was released on 1997 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide is packed with advice and tips on every aspect of using the telephone to improve business performance. It highlights areas such as the importance of good communication skills, the need to build a rapport, how to take control of a call, as well as pinpointing bad habits.
Book Synopsis The Phone Book by : Judith E. Fisher
Download or read book The Phone Book written by Judith E. Fisher and published by McGraw-Hill/Irwin. This book was released on 1995 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
Book Synopsis Telephone Tips That Sell! by : Art Sobczak
Download or read book Telephone Tips That Sell! written by Art Sobczak and published by Business By Phone Inc. This book was released on 1996-04 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Telephone Tips That Sell , Art Sobczak gives you proven, time-tested, real world, common sense techniques for using the phone in all parts of the sales process. Every salesperson uses the phone . . . whether it be to prospect, service, manage accounts, or handle the entire sales process -- this book helps you to do it easier, more successfully, and helps you eliminate that morale-shattering rejection that stops many salespeople from picking up the phone.
Book Synopsis Telephone Skills by : Patrick Forsyth
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Book Synopsis How to Give Good Phone by : Lisa Collier Cool
Download or read book How to Give Good Phone written by Lisa Collier Cool and published by Plume Books. This book was released on 1988 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective telephone communication is vital to the successful executive, ambitious newcomer and job applicant. This total guide to telephone success employs step-by-step programs, anecdotes, examples and quotes from successful businesswomen and men.
Book Synopsis How to Be a Great Call Center Representative by : Robert W. Lucas
Download or read book How to Be a Great Call Center Representative written by Robert W. Lucas and published by AMACOM Div American Mgmt Assn. This book was released on 2001 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give your front-line call center staff the training they need With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: Identify the roles and responsibilities of a call center staff Prepare yourself to deliver quality service Learn to communicate successfully Identify current legislation, terminology, and technology affecting call center staff Develop skills for building trust Enhance telephone verbal skills and vocal quality Build problem solving and decision-making skills Learn to handle difficult customer situations Improve your time-management and multitasking skills Identify ways to control your stress level Learn to recover from mistakes-yours and your customer's. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Book Synopsis Telephone Courtesy & Customer Service by : Lloyd Finch
Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Book Synopsis Powerful Telephone Skills by : Bus Desk
Download or read book Powerful Telephone Skills written by Bus Desk and published by . This book was released on 1993 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Book Synopsis Basic Telephone Training by : Anne Watson-Delestrée
Download or read book Basic Telephone Training written by Anne Watson-Delestrée and published by Emea British English. This book was released on 1992-01-01 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: BASIC TELEPHONE TRAINING is a unique short course of book plus cassette, for students who need to sharpen their telephone skills. Each unit develops the language and skills needed to use the phone confidently.
