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Personnel Needs And Changing Reference Service
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Book Synopsis Personnel Needs and Changing Reference Service by : Rosemarie Riechel
Download or read book Personnel Needs and Changing Reference Service written by Rosemarie Riechel and published by Hamden, Conn. : Library Professional Publications. This book was released on 1989 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Reference and Information Services by : Kay Ann Cassell
Download or read book Reference and Information Services written by Kay Ann Cassell and published by American Library Association. This book was released on 2013 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.
Book Synopsis Evaluating Reference Services by : Jo Bell Whitlatch
Download or read book Evaluating Reference Services written by Jo Bell Whitlatch and published by American Library Association. This book was released on 2000-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.
Book Synopsis Reference and Information Services by : Richard E. Bopp
Download or read book Reference and Information Services written by Richard E. Bopp and published by Bloomsbury Publishing USA. This book was released on 2011-05-23 with total page 768 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.
Book Synopsis Administration of the Public Library by : Alice Gertzog
Download or read book Administration of the Public Library written by Alice Gertzog and published by Scarecrow Press. This book was released on 2003 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combines theory and practical advice to address public library policies, procedures, resources, and human relations in a clear manner. "Expect future editions of this eminently readable, yet well-documented text." —LIBRARY JOURNAL
Book Synopsis Personnel Issues in Reference Services by : Bill Katz
Download or read book Personnel Issues in Reference Services written by Bill Katz and published by Routledge. This book was released on 2019-12-05 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.
Book Synopsis Finance, Budget, and Management for Reference Services by : Ruth A. Fraley
Download or read book Finance, Budget, and Management for Reference Services written by Ruth A. Fraley and published by Routledge. This book was released on 2019-12-06 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: The library budget, a topic of primary importance to the reference librarian, is thoroughly examined in this book, first published in 1988. Experts offer insightful suggestions for reference librarians to understand and take responsibility for budget issues, directly and indirectly. They address the ability to explain the budget - which actually entails explaining the collection, the services, and the process in place for managing the fiscal resources - a necessary skill for any reference librarian faced with looming budget cuts. Providing quality services on a limited budget is also explored. The contributors provide helpful essays on convincing the parent agency to provide adequate support, setting goals and priorities, generating revenue, and more.
Book Synopsis Implementing an Inclusive Staffing Model for Today's Reference Services by : Julia K. Nims
Download or read book Implementing an Inclusive Staffing Model for Today's Reference Services written by Julia K. Nims and published by Rowman & Littlefield. This book was released on 2013-11-26 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. The authors, staff members at Eastern Michigan University, chose to address this by implementing an inclusive reference model in which staff and student assistants are trained to answer certain levels of reference questions while working at the reference desk and at other service points. The result was that librarians became more available to work with students who needed in-depth assistance and users were able to get simple questions answered throughout the library. Similar training for all staff and student assistants who work in the library results in better service, more accurate answers, and improved interdepartmental communication. In Implementing an Inclusive Staffing Model for Today's Reference Services, they describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked. Users ask questions of staff at all service points, not just at the Reference Desk. It is vitally important that those who work at circulation, periodicals, maps, archives and other public service points be trained in how to answer certain reference questions. When this is accomplished, users who have simple questions will not have to make useless treks to the Reference Desk. Topics covered include: Recognizing that nearly all staff answer reference questions, but few are trained to do so documenting the necessity for a change in reference model gaining buy-in from all interested parties—librarians, non-MLS staff, and administrators determining the optimal staffing level creating training materials and schedules monitoring the quality of reference service supervising staff evaluating the new model using multiple methods Additionally, each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model. The book describes in detail the process of transforming traditional reference into a model that transcends departmental and job title boundaries, is focused on the user, and allows librarians to better utilize their time and talents, and include non-professional staff in their reference services.
Book Synopsis The Client-Centered Academic Library by : Charles Martell
Download or read book The Client-Centered Academic Library written by Charles Martell and published by Praeger. This book was released on 1983-02-25 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Library Users and Reference Services by : Linda S Katz
Download or read book Library Users and Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-05-13 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
Book Synopsis Reference Service Policies in ARL Libraries by :
Download or read book Reference Service Policies in ARL Libraries written by and published by Association of Research Libr. This book was released on 1994 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Library Programs and Services by : G. Edward Evans
Download or read book Library Programs and Services written by G. Edward Evans and published by Bloomsbury Publishing USA. This book was released on 2015-06-30 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.
Book Synopsis Reforming Reference by : Ratan Kumar Khan
Download or read book Reforming Reference written by Ratan Kumar Khan and published by Mittal Publications. This book was released on 2004 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Book Is For Advanced Students In Library And Information Science And Practising Reference Librarians. Provides An Overview Of The Concepts And Processes Behind The Current Reference Services On The Philosophic Rationale For The Reference Services, Nature Of Effective Conversation, The Challenges Of Web, Features Of Remote Reference Services Etc. Contributes Towards Quality Reference Service.
Book Synopsis IM and SMS Reference Services for Libraries by : Amanda Bielskas
Download or read book IM and SMS Reference Services for Libraries written by Amanda Bielskas and published by American Library Association. This book was released on 2012-01-01 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
Book Synopsis Managing Reference Today by : Kay Ann Cassell
Download or read book Managing Reference Today written by Kay Ann Cassell and published by Rowman & Littlefield. This book was released on 2017-01-31 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives. Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part. Managing Reference Today: New Models and Practices • highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections. • describes new ways of providing reference services and new ideas of how to select and manage reference collections. • Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.
Book Synopsis Competency-Based Career Planning for Reference and User Services Professionals by : Jo Bell Whitlatch
Download or read book Competency-Based Career Planning for Reference and User Services Professionals written by Jo Bell Whitlatch and published by ALA Editions. This book was released on 2019-01-23 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reference and user services librarians need to be in charge of their own careers. And when it comes to their own professional development, that means being proactive.
Book Synopsis Library Programs and Services by : Stacey Greenwell
Download or read book Library Programs and Services written by Stacey Greenwell and published by Bloomsbury Publishing USA. This book was released on 2023-06-15 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ninth edition of this popular overview of the various programs and services offered by libraries offers best practice and useful tips for implementing them effectively. Building on the strong foundation of the previous editions, award-winning author G. Edward Evans returns with a new co-author, Stacey Greenwell, for this update that combines their signature style of textbook readability, informality, and sometimes humor, as well as their knack for balancing foundational topics and new trends. A new feature in this edition is the incorporation of the concept of "library social work" through "Social Work Connections" sidebars in each chapter. Anecdotes throughout the text and "Career Connections" sidebars offer practical advice and specific current examples. Greenwell and Evans have combined several chapters from the previous edition and expanded discussions of new trends while retaining and updating the fundamentals. The ninth edition is a welcome update for library and information science courses and a valuable handbook for public services librarians.
