Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Personnel Issues In Reference Services
Download Personnel Issues In Reference Services full books in PDF, epub, and Kindle. Read online Personnel Issues In Reference Services ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Personnel Issues in Reference Services by : Bill Katz
Download or read book Personnel Issues in Reference Services written by Bill Katz and published by Routledge. This book was released on 2019-12-05 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.
Book Synopsis Evaluating Reference Services by : Jo Bell Whitlatch
Download or read book Evaluating Reference Services written by Jo Bell Whitlatch and published by American Library Association. This book was released on 2000-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.
Book Synopsis Virtual Reference Services by : Stacey Kimmel
Download or read book Virtual Reference Services written by Stacey Kimmel and published by CRC Press. This book was released on 2003-09-10 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
Book Synopsis Modern Library Technology and Reference Services by : Samuel T. Huang
Download or read book Modern Library Technology and Reference Services written by Samuel T. Huang and published by Psychology Press. This book was released on 1993 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR
Book Synopsis Information and Referral in Reference Services by : Marcia Stucklen Middleton
Download or read book Information and Referral in Reference Services written by Marcia Stucklen Middleton and published by Routledge. This book was released on 2013-10-18 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.
Book Synopsis Coming of Age in Reference Services by : Christy Zlatos
Download or read book Coming of Age in Reference Services written by Christy Zlatos and published by Psychology Press. This book was released on 1999 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining "Generation X," being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University's World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library's history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.
Book Synopsis Coming of Age in Reference Services by : Linda S Katz
Download or read book Coming of Age in Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you’ll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining “Generation X,” being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University’s World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library’s history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.
Book Synopsis New Technologies and Reference Services by : William A. Katz
Download or read book New Technologies and Reference Services written by William A. Katz and published by Psychology Press. This book was released on 2000 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.
Book Synopsis Evaluation of Reference Services by : Linda S Katz
Download or read book Evaluation of Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
Book Synopsis Implementing an Inclusive Staffing Model for Today's Reference Services by : Julia K. Nims
Download or read book Implementing an Inclusive Staffing Model for Today's Reference Services written by Julia K. Nims and published by Rowman & Littlefield. This book was released on 2013-11-26 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. The authors, staff members at Eastern Michigan University, chose to address this by implementing an inclusive reference model in which staff and student assistants are trained to answer certain levels of reference questions while working at the reference desk and at other service points. The result was that librarians became more available to work with students who needed in-depth assistance and users were able to get simple questions answered throughout the library. Similar training for all staff and student assistants who work in the library results in better service, more accurate answers, and improved interdepartmental communication. In Implementing an Inclusive Staffing Model for Today's Reference Services, they describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked. Users ask questions of staff at all service points, not just at the Reference Desk. It is vitally important that those who work at circulation, periodicals, maps, archives and other public service points be trained in how to answer certain reference questions. When this is accomplished, users who have simple questions will not have to make useless treks to the Reference Desk. Topics covered include: Recognizing that nearly all staff answer reference questions, but few are trained to do so documenting the necessity for a change in reference model gaining buy-in from all interested parties—librarians, non-MLS staff, and administrators determining the optimal staffing level creating training materials and schedules monitoring the quality of reference service supervising staff evaluating the new model using multiple methods Additionally, each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model. The book describes in detail the process of transforming traditional reference into a model that transcends departmental and job title boundaries, is focused on the user, and allows librarians to better utilize their time and talents, and include non-professional staff in their reference services.
Book Synopsis New Technologies and Reference Services by : Linda S Katz
Download or read book New Technologies and Reference Services written by Linda S Katz and published by Routledge. This book was released on 2019-07-15 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offer your patrons the cutting-edge reference services they demand!In the past, a reference librarian needed to develop a command of a few reference works, master the skills of the reference interview, and interface with library users in person or via telephone. Today's reference librarian is faced with much, much more. New Technologies and Reference Services suggests ways you can tame the information explosion and take advantage of new technologies.This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services offers tested techniques for fostering information literacy in patrons daunted by the high-tech edge of the new library. Even computer-savvy younger students may need help learning specialized searching skills. This practical volume suggests several innovative ways to teach those skills using interactive classrooms, drop-in seminars, and required courses.New Technologies and Reference Services discusses the other implications of new technologies, including: developing trends in publishing, including value-added services and the death of the printed encyclopedia the effects of CD-ROM, electronic publishing, and the Internet on copyright issues videoconferencing at the reference desk collection strategies and budgets in an era of multiple formats decentralizing library reference services information apartheid, the growing gap between the information haves and have-notsThis helpful volume gives practical, tested advice and ideas on the broader issues of information technology. With plentiful Web addresses, New Technologies and Reference Services presents new ideas sure to make your job easier.
Book Synopsis Reference Services and Media by : Linda S Katz
Download or read book Reference Services and Media written by Linda S Katz and published by Routledge. This book was released on 2014-07-16 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.
Book Synopsis Reference Service Expertise by : William A. Katz
Download or read book Reference Service Expertise written by William A. Katz and published by Psychology Press. This book was released on 1993 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important volume presents a wealth of practical ideas for improving the art of reference librarianship. Reference Service Expertise provides pragmatic ways for librarians to aid patrons, consider reference collections and how they are employed, and assess various technologies in reference work. Dedicated to the idea that reference service is a benevolent desire to help the sometimes puzzled library user, this unique book describes numerous and varied means to that end and encourages reference librarians to become familiar with the multiple resources available in modern libraries. Reference Service Expertise pinpoints specific areas in which librarians can increase their knowledge in order to become more efficient. These strategies include using a systems approach in reference instruction for library professionals; guidelines for academic librarians to use for evaluating facilities, services, and staff as to how effectively they welcome users and validate their information needs; using team teaching to instruct users about library services; developing legal reference skills to support the constitutional right-to-know in a self-governing society; and helping non-science librarians to become science literate by reading popular science literature, watching science television programs, visiting science museums, and generally increasing their awareness of the problem of science illiteracy among the general population. A wide variety of resources available in today's reference libraries are discussed to help librarians become better informed about the options available to their patrons, including: ERIC and NTIS and the information gap between the two databases resources on the evolving market economy or investments in the Commonwealth of Independent States fee-based services PsycLIT (CD-ROM), PsycINFO (online), and the difference in retrieval patterns using the same vocabulary of terms interactive media centers--advantages and shortcomings Reference librarians in all types of libraries will benefit from chapters that describe specific methods for improving their own personal effectiveness as well as chapters that evaluate specific services and reference tools available for reference library users.
Book Synopsis Business Reference Services and Sources by : Linda S Katz
Download or read book Business Reference Services and Sources written by Linda S Katz and published by Routledge. This book was released on 2013-04-03 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those partnerships are built. In it, you’ll encounter group projects done by faculty, students, external users, and non-librarian supervisors and discover an enlightening spirit of collaboration lacking in most research literature today. Further establishing the marketability of contemporary research librarians, Business Reference Service and Sources goes to the front lines of business reference service, solidifying and updating the librarian-user partnership. You’ll see how research librarians can reach users at the crux of their needs. Overall, individual chapters address the needs of such people as students, business school officials, and corporations. Specifically, you’ll read about these areas: Internet business research and ESL students corporate home pages as supplements to traditional business resources networking with community business sources synergy in the information specialist-customer partnership avoiding information overload in bibliographic instruction the Internet’s impact on government documents assessing the validity of electronic journals underprivileged, nontraditional students and bibliographic instruction Today, in our climate of negative ad campaigns directed at libraries and librarians in general, business reference librarians face many challenges, academic as well as professional. But if you’re one of the vocal, proactive supporters of productive librarian-customer partnerships, this book will help you “grow feet” and move out from behind the restrictive comfort of your desk into the world’s classrooms and manufacturing teams. Certainly, Business References and Sources will convince you that collaborative projects between contemporary reference librarians and end-users are alive and well.
Book Synopsis Business Reference Services and Sources by : Katherine M. Shelfer
Download or read book Business Reference Services and Sources written by Katherine M. Shelfer and published by Psychology Press. This book was released on 1997 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains nine contributions which range from Internet business research, ESL students, and underprivileged, nontraditional students to networking with community business sources and the Internet's impact on government documents.
Book Synopsis Philosophies of Reference Service by : Celia Hales-Mabry
Download or read book Philosophies of Reference Service written by Celia Hales-Mabry and published by Psychology Press. This book was released on 1997 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through "shared values" the concept of tiered reference services (based on survey research) the little-discussed "art" of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.
Book Synopsis Continuing Education of Reference Librarians by : Bill Katz
Download or read book Continuing Education of Reference Librarians written by Bill Katz and published by Routledge. This book was released on 2019-12-06 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1990, addresses the concerns of librarians that they must be informed and educated in order to excel in their work. It focuses on specific types of training for librarians. Authorities explain pioneering programs in California and Maryland which deal with teaching basic reference tools to beginning librarians and paraprofessionals. They also discuss the role of multitype networks in continuing education as the most cost and time efficient means available today, and the use of self-directed contract learning as a method that requires long-term planning and rewards in contrast to the immediate results of a short-term plan of education. The management perspective of continuing education is also included. Working library directors offer their observations on sound, inspirational approaches to continuing education. They also examine the critical role department heads play as mentor to beginning reference librarians.
