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Patient Relationship Management
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Book Synopsis Relationship Management Of The Borderline Patient by : David L. Dawson
Download or read book Relationship Management Of The Borderline Patient written by David L. Dawson and published by Routledge. This book was released on 2013-05-13 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume offers guidelines for managing the therapist-patient relationship during crisis intervention and longer-term therapy with patients who exhibit borderline symptoms. Since to do no harm is the primary goal of any therapist who encounters such a patient, an appropriate therapist-patient relationship is crucial; moreover, skillful management of this relationship can, in itself, be the most effective and safe treatment. The authors present a conceptual model, based on self psychology and interpersonal theory, for reframing the borderline symptoms and the therapist's reactions. Case examples demonstrate effective relationship management and therapeutic interventions.
Book Synopsis The Management of the Doctor-patient Relationship by : Richard H. Blum
Download or read book The Management of the Doctor-patient Relationship written by Richard H. Blum and published by . This book was released on 1960 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Patient Relationship Management by : Betül Celem
Download or read book Patient Relationship Management written by Betül Celem and published by GRIN Verlag. This book was released on 2007-11 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: Studienarbeit aus dem Jahr 2007 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 1,3, Université de Fribourg - Universität Freiburg (Schweiz), Veranstaltung: e-Goverment, 11 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: Abstract Mit der besseren Aufklärung durch Medien wie Internet, Fernsehen und Presse haben sich auch die Bedürfnisse und die Anforderungen der Patienten an das Gesundheitswesen geändert; der informierte Patient stellt zusätzliche Anforderungen an Therapie und Produkte und sucht im Falle chronischer Krankheiten eine langfristige Beziehung zu seinem Arzt sowie zum Produktanbieter. Diese Anforderungen erfordern innovative Ansätze, die eine abgestimmte, technologiegestützte Vernetzung von Marktteilnehmern generieren. So wird das klassische Marketing und der Aussendienst unter anderem durch Direktmarketingprogramme, Internet-basierte Kommunikationsstrategien oder auch gezielte Endverbraucherwerbung ergänzt. PRM-Komponenten, wie das Angebot von zertifizierten Fachinformationen über das Web, die Bereitstellung von Call Center, das Angebot von personalisierten, elektronischen Dienstleistungen, die auf die praktischen Bedürfnisse zugeschnitten sind und die Förderung der Bildung von Patienten- bzw. Pflege- "Communities", vereinfachen den Zugang zu konventionellen Dienstleistungen. Rolf Badenhoop beschreibt das PRM-System als: "...ein innovatives Geschäftskonzept für den Aufbau und Erhalt langfristiger, profitabler Geschäftsbeziehungen zum Patienten als Endverbraucher von medizinischen Produkten." Im Grunde genommen ist PRM eine Weiterführung des Customer Relationship Managements (CRM), mit dem Unterschied, dass sich das Kundenbeziehungsmanagement Primär an Vertriebspartner, Verschreiber und Meinungsbildner wendet. Das Patientenbeziehungsmanagement stellt ganz klar den Patienten als Endverbraucher in den Mittelpunkt der Marketing- und Vertriebskonzepte von Pharma-, Diagnostika- und Medizinprodukta
Book Synopsis Abuse of the Doctor-Patient Relationship by : Fiona Subotsky
Download or read book Abuse of the Doctor-Patient Relationship written by Fiona Subotsky and published by RCPsych Publications. This book was released on 2010-11 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: The doctor-patient relationship is fraught with risk. Patients may be at risk from a doctor who misuses their position of authority, or is unclear where the appropriate boundaries lie. Doctors risk disciplinary or criminal proceedings when this happens. This book aims to address these risks, to assist clinicians in their daily relationships with patients, and to improve patient safety. The authors examine the ethical principles and how these may be taught; prevalence of abuse; regulation and sanctions; management and governance; remediation; and the roles of the different organisations that may be involved, such as the General Medical Council and medical protection societies. This is a practical guide to help clinicians avoid boundary violations and improve patient safety.
Book Synopsis Patient Relationship Management by : Rolf Badenhoop
Download or read book Patient Relationship Management written by Rolf Badenhoop and published by Springer-Verlag. This book was released on 2013-03-08 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Das Marketing in der Pharma-, Diagnostika- und Medizinprodukte-Industrie erfährt augenblicklich einen tiefgreifenden Strukturwandel. Der Fokus der Marketing-Strategen richtet sich nun verstärkt auf den einzelnen Patienten/Konsumenten. Badenhoop/Ryf zeigen, wie diese Herausforderungen durch völlig neue Marketingstrategien und den Einsatz von IT-unterstützten Kundenplattformen wie Call Center und Internet gemeistert werden können.
Book Synopsis Public Relations As Relationship Management by : John A. Ledingham
Download or read book Public Relations As Relationship Management written by John A. Ledingham and published by Routledge. This book was released on 2000 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The emergence of relationship management as a paradigm for public relations scholarship and practice requires a close examination of just what is achieved by public relations--its definition, function and value, and the benefits it generates. Initiated by the editors' interest in cross-disciplinary exploration, this volume evolved to its current form as a result of the need for a framework for understanding public relations and the potential impact of organization-public relationships on the study, practice, and teaching of public relations. Ledingham and Bruning include contributions that present state-of-the-art research in relationship management, applications of the relational perspective to various components of public relations, and the implications of the approach to influence further research and practice. The discussion conducted here is certain to influence and promote future theory and practice on the concept of relationship management.
Book Synopsis Essentials of Management for Healthcare Professionals by : Hari Singh
Download or read book Essentials of Management for Healthcare Professionals written by Hari Singh and published by Taylor & Francis. This book was released on 2017-12-15 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medical care is an industry and private providers and hospitals are the major service providers. They operate on business principles. Hospitals are getting highly specialized and complex. The diagnostics and therapeutics are technology intensive. Private establishments have to compete with one another to remain in business. They strive to induct the best talent and latest technical know-how, resulting in ever-increasing costs to patients. Patients, who pay high charges, demand quality as a matter of right. To meet the challenge, hospitals are constrained to bring in professionalism in their systems and services. They appoint qualified professional managers to manage their clinics and hospitals with a view to sparing health professionals to focus on clinical care. Whether right or wrong, ‘management’ is often associated with authority and power. As a result, the medical professionals are reduced to secondary level in some organizations. To retain commanding positions in medical organizations, it has become necessary for the healthcare professionals to learn ‘management’, at least its basics. On the other hand, non-medical managers while managing healthcare services do not get the required cooperation from the medical professionals, as the latter are often secretive and not willing to share medical knowledge. If medical knowledge is demystified, non-medical managers can perform many functions in healthcare organizations proficiently. Both medical and non-medical managers can complement each other in providing quality healthcare services. The book aims to orient clinicians (including physicians and nurses) and other healthcare professionals on the essentials of business management and to familiarize them with management terms and jargon. They can learn to be effective managers besides being health professionals. Similarly, non- medical managers can get familiarized to nuances of clinical care and special managerial requirements of healthcare facilities. They all will be able to relate processes in healthcare settings with the concepts of business management. They can develop expertise on patient relationship management
Book Synopsis Relationship-Based Care by : Mary Koloroutis
Download or read book Relationship-Based Care written by Mary Koloroutis and published by Creative Health Care Management. This book was released on 2004-06-15 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The result of Creative Health Care Management's 25 years experience in health care, this book provides health care leaders with basic concepts for transforming their care delivery system into one that is patient and family centered and built on the power of relationships. Relationship-Based Care provides a practical framework for addressing current challenges and is intended to benefit health care organizations in which commitment to care and service to patients is strong and focused. It will also prove useful in organizations searching for solutions to complex struggles with patient, staff and physician dissatisfaction; difficulty recruiting and retaining and developing talented staff members; conflicted work relationships and related quality issues. Now in it's 16th printing, Relationship-Based Care has sold over 65,000 copies world-wide. It is the winner of the American Journal of Nursing Book of the Year Award.
Book Synopsis Beyond the HIPAA Privacy Rule by : Institute of Medicine
Download or read book Beyond the HIPAA Privacy Rule written by Institute of Medicine and published by National Academies Press. This book was released on 2009-03-24 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the realm of health care, privacy protections are needed to preserve patients' dignity and prevent possible harms. Ten years ago, to address these concerns as well as set guidelines for ethical health research, Congress called for a set of federal standards now known as the HIPAA Privacy Rule. In its 2009 report, Beyond the HIPAA Privacy Rule: Enhancing Privacy, Improving Health Through Research, the Institute of Medicine's Committee on Health Research and the Privacy of Health Information concludes that the HIPAA Privacy Rule does not protect privacy as well as it should, and that it impedes important health research.
Book Synopsis Patient-Centered Healthcare by : Eldo Frezza
Download or read book Patient-Centered Healthcare written by Eldo Frezza and published by CRC Press. This book was released on 2019-08-22 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient-centered care is a way of thinking and doing things that considers patients partners in the development of a healthcare plan designed to meet their specific needs. It involves knowledge of the individual as a person and integrates that knowledge into their plan of care. Patient-centered care is central to the discussion of healthcare at the insurance and hospital-level. The quality of the service is evaluated more deeply from all the healthcare components, including insurance payments. It is the start of a new client- and patient-centered healthcare, which is based on a profound respect for patients and the obligation to care for them in partnership with them. Healthcare has been lacking a strategy to teach patients how to take care of themselves as much as they possibly can. In countries with socialized healthcare, patients don’t go to the emergency room unless it is necessary; they have a physician on call instead. This affords more personalized care and avoids patients getting lost in the hospital system. This book advocates the critical role of patients in the health system and the need to encourage healthy living. We need to educate patients on how to be more self-aware, giving them the tools to better understand what they need to do to achieve healthy lifestyles, and the protocols and policies to sustain a better life. Prevention has always been the pinnacle of medical care. It’s time to highlight and share this approach with patients and involve them as active participants in their own healthcare. This is the method on which to build the new healthcare for the next century.
Book Synopsis The Role of the Pharmacist in Patient Care by : Abdul Kader Mohiuddin
Download or read book The Role of the Pharmacist in Patient Care written by Abdul Kader Mohiuddin and published by Universal-Publishers. This book was released on 2020 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal of a high quality, cost-effective and accessible health care for patients is achieved through constructing a team-based and patient-centered health care delivery system. The expanded role of pharmacists uplifts them to patient care from dispensing and manufacturing or marketing of drugs. Along with doctors and allied health professionals, pharmacists are increasingly recognized as an integral part of the patient care team. Furthermore, colleges of pharmacy need to revise and up-date their curricula to accommodate the progressively increasing development in the pharmaceutical education and the evolving new roles of practicing pharmacists in patient care settings. This book focuses on the expanded role of the pharmacists in total patient care including prescribing, dispensing, compounding, administering and monitoring of drugs at home, hospital, community, hospice, critical care, changeover and other care settings. The sector is emerging in both developed and under-developed countries. Overburdened by patient loads and the explosion of new drugs physicians turned to pharmacists more and more for drug information especially within institutional settings. And today’s patient care pharmacists are taking more interests in medication review and reconciliation, patient education and counseling, creating drug therapy regimen and monitoring compliance. The purpose of this book is to guide the pharmacists in their daily interactions with patients and to ensure collaboration with other health professionals. The contents are mostly based on recently published articles related to patient care, with most recent ideas and activities followed by the patient care pharmacists around the globe. However, a pharmacist implements the care plan in collaboration with other health care professionals and the patient or caregiver. Along with professional guidelines, the book discusses the concepts and best practices of patient interaction, patient rights, and ethical decision-making for the professional pharmacist, apprentice and student. In every chapter, the role of pharmacists in that chapter specific issues are detailed explicitly so that a professional pharmacist or a student can figure out his or her do’s and don’ts in that specific situation. Moreover, further reading references are listed as future recommendations. So, the book is an archive of potential references too. Among so many books about patient care, either doctors’ or nurses’ roles are highlighted. The proposed book highlights the pharmacists’ roles and responsibilities to the most, separated from those of doctors and nurses, with the most recent information obtained from most publications in several journals, books, bulletins, newsletter, magazines etc.
Book Synopsis Nursing Delegation and Management of Patient Care - E-Book by : Kathleen Motacki
Download or read book Nursing Delegation and Management of Patient Care - E-Book written by Kathleen Motacki and published by Elsevier Health Sciences. This book was released on 2022-04-29 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW! Next Generation NCLEX® (NGN) examination-style case studies at the end of each section familiarize you to the way that content will be tested in the new NGN exam. NEW! Leadership roles/competencies and evidence-based practice examples are included from across the care continuum: ambulatory care, long-term care, and community-based care. NEW! Content on management in a culturally diverse healthcare environment relates to both hospital staff and patients. NEW! Additional Evidence-Based Practice boxes relate to "innovation" topics in leadership and management. NEW! Updated organization reflects the Magnet Recognition (2019) and Pathways to Excellence (2016) standards, allowing you to learn the skills and competencies that magnet status hospitals require when hiring nurses.
Book Synopsis Digital Innovation for Healthcare in COVID-19 Pandemic: Strategies and Solutions by : Patricia Ordonez de Pablos
Download or read book Digital Innovation for Healthcare in COVID-19 Pandemic: Strategies and Solutions written by Patricia Ordonez de Pablos and published by Academic Press. This book was released on 2022-03-11 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Innovation for Healthcare in COVID-19 Pandemic: Strategies and Solutions provides comprehensive knowledge and insights on the application of information technologies in the healthcare sector, sharing experiences from leading researchers and academics from around the world. The book presents innovative ideas, solutions and examples to deal with one of the major challenges of the world, a global problem with health, economic and political dimensions. Advanced information technologies can play a key role in solving problems generated by the COVID-19 outbreak. The book addresses how science, technology and innovation can provide advances and solutions to new global health challenges. This is a valuable resource for researchers, clinicians, healthcare workers, policymakers and members of the biomedical field who are interested in learning how digital technologies can help us avoid and solve global disease dissemination. Presents real-world cases with experiences of applications of healthcare solutions during the pandemic of COVID-19 Discusses new approaches, theories and tools developed during an unprecedented health situation and how they can be used afterwards Encompasses information on preparedness for future outbreaks to make less costly and more effective healthcare responses to crises
Download or read book What I Say written by Robert H. Osher and published by Slack. This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient's happiness than the objective quality of the surgical result. What I Say: Conversations that Improve the Physician-Patient Relationship is designed to help cataract surgeons to hone their verbal interactions to be as sharp as their surgical skills. Muddled, clumsy, or impromptu explanations diminish the doctor-patient relationship and could prevent patients from receiving the surgery they need or appreciating the results they get. Knowing in advance which words to use in difficult situations is analogous to knowing how to manage a complication before it occurs. The results are inevitably better when a physician has considered every possible outcome instead of attempting to come up with exactly the right solution on the spot. Rather than figure out the right words by trial and error, however, What I Say has recommendations on exactly what to say to build strong and trusting patient relationships. Drs. Robert Osher and Jack Parker have compiled conversational scripts from Dr. Osher's 40-year career in ophthalmology, as well as contributions from over a dozen international mavens of bedside manner into a strategy guide through even the most difficult patient conversations that inevitably surround cataract surgery. Topics include: Lowering Expectations for Spectacle-Free Vision The Torn Posterior Capsule Postoperative Refractive Surprise The Dropped Nucleus The Unhappy Patient Despite a Good Result Containing examples of conversations with cataract surgery patients where informing and reassuring take top priority, What I Say: Conversations that Improve the Physician-Patient Relationship was created to aid cataract surgeons in their pre-operative, intra-operative, and post-operative interactions with patients. With the advice contained inside, surgeons will be able to motivate patients, calibrate expectations, and diffuse frustrations in every possible scenario.
Book Synopsis Encyclopedia of E-Commerce Development, Implementation, and Management by : Lee, In
Download or read book Encyclopedia of E-Commerce Development, Implementation, and Management written by Lee, In and published by IGI Global. This book was released on 2016-03-31 with total page 2375 pages. Available in PDF, EPUB and Kindle. Book excerpt: The convenience of online shopping has driven consumers to turn to the internet to purchase everything from clothing to housewares and even groceries. The ubiquity of online retail stores and availability of hard-to-find products in the digital marketplace has been a catalyst for a heighted interest in research on the best methods, techniques, and strategies for remaining competitive in the era of e-commerce. The Encyclopedia of E-Commerce Development, Implementation, and Management is an authoritative reference source highlighting crucial topics relating to effective business models, managerial strategies, promotional initiatives, development methodologies, and end-user considerations in the online commerce sphere. Emphasizing emerging research on up-and-coming topics such as social commerce, the Internet of Things, online gaming, digital products, and mobile services, this multi-volume encyclopedia is an essential addition to the reference collection of both academic and corporate libraries and caters to the research needs of graduate-level students, researchers, IT developers, and business professionals. .
Book Synopsis Managing Patient Expectations by : Susan Keane Baker
Download or read book Managing Patient Expectations written by Susan Keane Baker and published by Jossey-Bass. This book was released on 1998-08-21 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations.
Author :Creative Health Care Management Publisher :Springer Publishing Company ISBN 13 :188662478X Total Pages :86 pages Book Rating :4.8/5 (866 download)
Book Synopsis A Quick Guide to Relationship-Based Care by : Creative Health Care Management
Download or read book A Quick Guide to Relationship-Based Care written by Creative Health Care Management and published by Springer Publishing Company. This book was released on 2019-12-11 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Quick Guide to Relationship-Based Care is a 68-page booklet outlining the basics of Relationship-Based Care®. This valuable resource is ideal for orientation of the entire workforce in organizations implementing Relationship-Based Care. Written in easy-to-understand language, this book will help everyone in the organization (especially those in later implementation waves) to understand that they are truly part of something meaningful. This book will be a game changer for all organizations implementing Relationship-Based Care!
