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Outsourcing Professional Body of Knowledge - OPBOK Version 10

Author : IAOP® (International Association of Outsourcing Professionals)
Publisher : Van Haren
ISBN 13 : 9401805210
Total Pages : 401 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Outsourcing Professional Body of Knowledge - OPBOK Version 10 by : IAOP® (International Association of Outsourcing Professionals)

Download or read book Outsourcing Professional Body of Knowledge - OPBOK Version 10 written by IAOP® (International Association of Outsourcing Professionals) and published by Van Haren. This book was released on 2014-06-03 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world's economies and organizations increasingly turn to partners, often through outsourcing, to help them: - better leverage what they are best at,- gain greater flexibility and reach and - drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century.This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points:- New appendix on applicable Rules and Regulations applicable to outsourcing.- New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models.- New and updated definitions on various forms of outsourcing, graphics, and templates.- More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing.Also, this Version 10 of OPBOK identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program:- governance and defining a strategic approach to Outsourcing;- identifying and communicating business requirements;- selecting and qualifying providers;- gaining internal buy-In, creating project teams;- value assessment (value for money and return on investment).This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.To support the application of OPBOK in organizations, the templates in Appendix A are also available as separate publication:Outsourcing Professional Body of Knowledge: OPBOK Version 10 - Templates (978 94 018 0536 0)It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field.- There is also a template available. This Template is a Word file; to be used with Microsoft Office 2010 and more recent versions.- This template is only available via Van Haren Publishing!- These Templates are additional material to the VHP publication:ISBN 978 94 018 0536 0 Outsourcing Professional Body Of Knowledge - OPBOK Version 10 - Templates

Outsourcing Professional Body of Knowledge - OPBOK Version 10

Author : International Association of Outsourcing Professionals
Publisher : Van Haren
ISBN 13 : 9401805458
Total Pages : 398 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Outsourcing Professional Body of Knowledge - OPBOK Version 10 by : International Association of Outsourcing Professionals

Download or read book Outsourcing Professional Body of Knowledge - OPBOK Version 10 written by International Association of Outsourcing Professionals and published by Van Haren. This book was released on 2014-06-03 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world's economies and organizations increasingly turn to partners, often through outsourcing, to help them: - better leverage what they are best at, - gain greater flexibility and reach and - drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: - New appendix on applicable Rules and Regulations applicable to outsourcing. - New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. - New and updated definitions on various forms of outsourcing, graphics, and templates. - More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing. Also, this Version 10 of OPBOK identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program: - governance and defining a strategic approach to Outsourcing; - identifying and communicating business requirements; - selecting and qualifying providers; - gaining internal buy-In, creating project teams; - value assessment (value for money and return on investment). This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process. To support the application of OPBOK in organizations, the templates in Appendix A are also available as separate publication: Outsourcing Professional Body of Knowledge: OPBOK Version 10 - Templates (978 94 018 0536 0) It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field. - There is also a template available. This Template is a Word file; to be used with Microsoft Office 2010 and more recent versions. - This template is only available via Van Haren Publishing! - These Templates are additional material to the VHP publication: ISBN 978 94 018 0536 0 Outsourcing Professional Body Of Knowledge - OPBOK Version 10 - Templates

Global Standards and Publications Edition 2023 - 2024

Author : Van Haren Publishing
Publisher : Van Haren
ISBN 13 : 9401808872
Total Pages : 212 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Global Standards and Publications Edition 2023 - 2024 by : Van Haren Publishing

Download or read book Global Standards and Publications Edition 2023 - 2024 written by Van Haren Publishing and published by Van Haren. This book was released on 2023-02-05 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: BIAN, CATS, DID Foundation, Half Double Institute, Agile Consortium, IACCM, IAOP, IPMA, ISM, LSSA, Nederlandse AI Coalitie, PMI, The Open Group. This catalog will provide you with an overview of our learning solutions and training material but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 2000 distribution partners (Amazon, Google Play, Managementboek and Bol.com, etc.).

Implementing Effective IT Governance and IT Management

Author : Gad Selig
Publisher : Van Haren
ISBN 13 : 9401805725
Total Pages : 445 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Implementing Effective IT Governance and IT Management by : Gad Selig

Download or read book Implementing Effective IT Governance and IT Management written by Gad Selig and published by Van Haren. This book was released on 2015-02-01 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics:- the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;- the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.

National Trade and Professional Associations of the United States

Author :
Publisher :
ISBN 13 :
Total Pages : 1444 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis National Trade and Professional Associations of the United States by :

Download or read book National Trade and Professional Associations of the United States written by and published by . This book was released on 2008 with total page 1444 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Outsourcing Professional Body of Knowledge - OPBOK Version 9

Author : Jane Chittenden
Publisher : Van Haren
ISBN 13 : 9087537840
Total Pages : 353 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Outsourcing Professional Body of Knowledge - OPBOK Version 9 by : Jane Chittenden

Download or read book Outsourcing Professional Body of Knowledge - OPBOK Version 9 written by Jane Chittenden and published by Van Haren. This book was released on 1970-01-01 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world s economies and organizations increasingly turn to partners, often through outsourcing, to help them: better leverage what they are best at gain greater flexibility and reach, and drive down their overall business costs and risks. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 9. It identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program: governance and defining a strategic approach to Outsourcing; identifying and communicating business requirements; selecting and qualifying providers; gaining internal buy-In, creating project teams and value assessment (value for money and return on investment).This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field.

Outsourcing Professionals - Guide to Corporate Responsibility

Author : Ron Babin
Publisher : Van Haren
ISBN 13 : 9087538197
Total Pages : 191 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Outsourcing Professionals - Guide to Corporate Responsibility by : Ron Babin

Download or read book Outsourcing Professionals - Guide to Corporate Responsibility written by Ron Babin and published by Van Haren. This book was released on 1970-01-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corporate Social Responsibility (CSR) is about managing an organization s impact on society and the environment through its operations, products or services and through its interaction with key stakeholders such as employees, customers, investors and suppliers. This book addresses how outsourcing can be used as a powerful tool for advancing critical social, economic, and environmental issues on a global basis. Additionally, it examines corporate responsibility policies and practices for outsourcing, including identifying and showcasing policies that our membership have adopted, creating a framework for companies to model new CR policies, and provides multiple resources for readers. Active for several years within the IAOP is the Corporate Social Responsibility (CSR) Subcommittee of the IAOP Advocacy and Outreach Committee. As an outgrowth of the work of the CSR Subcommittee, the need for an Outsourcing Professional s Guide to CSR was identified.From both the 2009 and the more recent 2011 IAOP survey on corporate social responsibility in outsourcing, it was shown that an overwhelming (and consistent) 84-85% of organizations would follow IAOP guiding principles for socially responsible outsourcing. This stable percentage of organizations looking for guidance bodes well for the development of the IAOP s Outsourcing Professionals Guide to Corporate Social Responsibility.IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 110,000 members and affiliates worldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring and shared services. Our client-side members are, on average, responsible for $60 million per year of outsourcing spending with some overseeing outsourcing programs in the billions of dollars.85% of IAOP members credit IAOP for improved outsourcing outcomes at their organizations and 93% of IAOP s Certified Outsourcing Professionals® (COPs) say that the designation has had a positive impact on their careers.

Lone Star Politics

Author : Ken Collier
Publisher : CQ Press
ISBN 13 : 1071808923
Total Pages : 769 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Lone Star Politics by : Ken Collier

Download or read book Lone Star Politics written by Ken Collier and published by CQ Press. This book was released on 2020-12-10 with total page 769 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Texas, myth often clashes with the reality of everyday government. Explore the state′s rich political tradition with Lone Star Politics as the author team explains who gets what and how. Utilizing a comparative approach, the authors set Texas in context with other states′ constitutions, policymaking, electoral practices, and institutions as they delve into the evolution of its politics. Critical thinking questions and unvarnished "Winners and Losers" discussions guide students toward understanding Texas government and assessing the state′s political landscape. The highly anticipated Seventh Edition includes coverage of the state′s response to the COVID pandemic, brand new chapter-level learning objectives, updated demographic and immigration statistics, and new Discussion Starter questions to help in-class discussion on critical policy debates. Digital Option / Courseware SAGE Vantage is an intuitive digital platform that delivers this text’s content and course materials in a learning experience that offers auto-graded assignments and interactive multimedia tools, all carefully designed to ignite student engagement and drive critical thinking. Built with you and your students in mind, it offers simple course set-up and enables students to better prepare for class. Assignable Video with Assessment Assignable video (available with SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. CQ Press Lecture Spark: Designed to save you time and ignite student engagement, these free weekly lecture launchers focus on current event topics tied to key concepts in American Government.

Information Technology Outsourcing

Author : Suzanne Rivard
Publisher : Routledge
ISBN 13 : 1317467922
Total Pages : 425 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Information Technology Outsourcing by : Suzanne Rivard

Download or read book Information Technology Outsourcing written by Suzanne Rivard and published by Routledge. This book was released on 2015-03-26 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new volume in the "Advances in Management Information Systems" series presents the latest cutting-edge knowledge in IT outsourcing. As part of the growing business trend to outsourcing various operations, IT outsourcing both determines the governance of a vital organizational function and influences the processes of exploitation and exploration in all other functions of an enterprise. In keeping with the mission of the "AMIS" series, the editors of this volume have framed the domain of research and practice broadly. "Information Technology Outsourcing" provides leading edge research on both the variety of decisions regarding the outsourcing of IS services and the management of the relationship with service suppliers.

Techniques and Experiments for Organic Chemistry

Author : Addison Ault
Publisher :
ISBN 13 :
Total Pages : 322 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Techniques and Experiments for Organic Chemistry by : Addison Ault

Download or read book Techniques and Experiments for Organic Chemistry written by Addison Ault and published by . This book was released on 1976 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Human Nutrition

Author : Wendy Schiff
Publisher :
ISBN 13 : 9781260092172
Total Pages : 834 pages
Book Rating : 4.0/5 (921 download)

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Book Synopsis Human Nutrition by : Wendy Schiff

Download or read book Human Nutrition written by Wendy Schiff and published by . This book was released on 2018-01-03 with total page 834 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Nutrition: Science for Healthy Living is an interesting, engaging, reliable, and evidence-based introductory textbook with a wide variety of features to promote active learning. A clinical emphasis appeals to all, but is of particular relevance to those studying nutrition, dietetics, or health science professions, including nursing. Real-life and clinical examples, statistics, and evidence from professional sources address current and controversial topics and support the key concepts of the science of nutrition. Human Nutrition provides the framework for students to not just memorize facts, but to truly learn and apply the science of nutrition. The knowledge gained can be applied not only to a future profession, but, just as importantly, to everyday life. Our hope is that readers share the practical advice and key concepts learned in the textbook with family and friends to promote optimal health and wellness.

ITIL® 2011 Edition - A Pocket Guide

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087539258
Total Pages : 193 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ITIL® 2011 Edition - A Pocket Guide by : Jan van Bon

Download or read book ITIL® 2011 Edition - A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.

Business Revolution in a Digital Era

Author : Alina Mihaela Dima
Publisher : Springer Nature
ISBN 13 : 3030599728
Total Pages : 416 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Business Revolution in a Digital Era by : Alina Mihaela Dima

Download or read book Business Revolution in a Digital Era written by Alina Mihaela Dima and published by Springer Nature. This book was released on 2021-01-04 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume presents a selection of the best papers from the 14th International Conference on Business Excellence, Business Revolution in the Digital Era (ICBE 2020), held in Bucharest, Romania. The respective papers share the latest findings and perspectives on innovation in a turbulent business environment, and on improvements in economic, societal and technological structures and processes to help reach major sustainability goals.

ITIL® 4 – A Pocket Guide

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401804400
Total Pages : 141 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis ITIL® 4 – A Pocket Guide by : Jan van Bon

Download or read book ITIL® 4 – A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2019-04-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.

Implementing Information Security based on ISO 27001/ISO 27002

Author : Alan Calder
Publisher : Van Haren
ISBN 13 : 9087535430
Total Pages : 89 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Implementing Information Security based on ISO 27001/ISO 27002 by : Alan Calder

Download or read book Implementing Information Security based on ISO 27001/ISO 27002 written by Alan Calder and published by Van Haren. This book was released on 2011-09-09 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters, fraud and other criminal activity, user error and system failure. Effective information security can be defined as the ‘preservation of confidentiality, integrity and availability of information.’ This book describes the approach taken by many organisations to realise these objectives. It discusses how information security cannot be achieved through technological means alone, but should include factors such as the organisation’s approach to risk and pragmatic day-to-day business operations. This Management Guide provides an overview of the implementation of an Information Security Management System that conforms to the requirements of ISO/IEC 27001:2005 and which uses controls derived from ISO/IEC 17799:2005. It covers the following: Certification Risk Documentation and Project Management issues Process approach and the PDCA cycle Preparation for an Audit

IT Governance

Author : Alan Calder
Publisher : Kogan Page Publishers
ISBN 13 : 0749464860
Total Pages : 384 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis IT Governance by : Alan Calder

Download or read book IT Governance written by Alan Calder and published by Kogan Page Publishers. This book was released on 2012-04-03 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many companies, their intellectual property can often be more valuable than their physical assets. Having an effective IT governance strategy in place can protect this intellectual property, reducing the risk of theft and infringement. Data protection, privacy and breach regulations, computer misuse around investigatory powers are part of a complex and often competing range of requirements to which directors must respond. There is increasingly the need for an overarching information security framework that can provide context and coherence to compliance activity worldwide. IT Governance is a key resource for forward-thinking managers and executives at all levels, enabling them to understand how decisions about information technology in the organization should be made and monitored, and, in particular, how information security risks are best dealt with. The development of IT governance - which recognises the convergence between business practice and IT management - makes it essential for managers at all levels, and in organizations of all sizes, to understand how best to deal with information security risk. The new edition has been full updated to take account of the latest regulatory and technological developments, including the creation of the International Board for IT Governance Qualifications. IT Governance also includes new material on key international markets - including the UK and the US, Australia and South Africa.

SIAM: Principles and Practices for Service Integration and Management

Author : Dave Armes
Publisher : Van Haren
ISBN 13 : 9401805784
Total Pages : 225 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis SIAM: Principles and Practices for Service Integration and Management by : Dave Armes

Download or read book SIAM: Principles and Practices for Service Integration and Management written by Dave Armes and published by Van Haren. This book was released on 2015-11-23 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments; Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers business and users; Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.