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Author : Jay M. Shafritz
Publisher :
ISBN 13 :
Total Pages : 584 pages
Book Rating : 4.3/5 (91 download)
Download or read book Classics of Public Administration written by Jay M. Shafritz and published by . This book was released on 1987 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Michael Milakovich
Publisher : CRC Press
ISBN 13 : 9781884015458
Total Pages : 288 pages
Book Rating : 4.0/5 (154 download)
Download or read book Improving Service Quality written by Michael Milakovich and published by CRC Press. This book was released on 1995-03-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. Better design, implementation, and daily management of quality improvement strategies is essential for survival. Quality improvement principles, when thoughtfully applied and appropriately modified to meet all types of customer demands, are a sound means to respond to changing markets. However, when various quality and productivity theories and methods are applied without changing the organizational culture, it is very difficult to consistently deliver quality results. This important new book focuses on quality improvement methods for high performance in public and private services not covered in other books: applications focus on construction, education, government, insurance, public utilities, health care, and nonprofit services. Rather than detailing the technical processes to achieve inspection, planning, quality auditing, statistics, or risk assessment, this book presents step-by-step guidelines, recommendations, and action plans for changing service organizations to implement quality improvements. Sound theory and careful strategic planning are presented to assist readers in developing an understanding of how to select the essential elements of systems that best fit their customers' needs.
Author : Michael E. Milakovich
Publisher : Routledge
ISBN 13 : 1000456218
Total Pages : 474 pages
Book Rating : 4.0/5 (4 download)
Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2021-09-27 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.
Author : Haroon A. Khan
Publisher : Springer
ISBN 13 : 3319695878
Total Pages : 216 pages
Book Rating : 4.3/5 (196 download)
Download or read book Globalization and the Challenges of Public Administration written by Haroon A. Khan and published by Springer. This book was released on 2017-12-12 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an attempt to understand the challenges of globalization and governance in the public sector. Written from the perspectives of both developed and developing countries, it uses governance and public administration interchangeably to argue that the tasks of implementation require the cooperation of both the public and private sectors, especially in a rapidly globalizing landscape. It then utilizes statistical analyses to investigate the challenges of globalization in managing human resources, ethics and accountability, sustainability, e-governances, and leadership in the public sector.
Author : Michael E. Milakovich
Publisher : Wadsworth Publishing Company
ISBN 13 :
Total Pages : 712 pages
Book Rating : 4.3/5 ( download)
Download or read book Public Administration in America written by Michael E. Milakovich and published by Wadsworth Publishing Company. This book was released on 2007 with total page 712 pages. Available in PDF, EPUB and Kindle. Book excerpt: Think you know how to run a city government? Find out how it's really done with PUBLIC ADMINISTRATION IN AMERICA. This edition shows you how the day-to-day operations work, plus asks tough questions about ethics and power. Take your leadership to a new level and ace the class with PUBLIC ADMINISTRATIONIN AMERICA.
Author : Robert Krimmer
Publisher : Springer Nature
ISBN 13 : 3030798518
Total Pages : 241 pages
Book Rating : 4.0/5 (37 download)
Download or read book The Once-Only Principle written by Robert Krimmer and published by Springer Nature. This book was released on 2021-07-02 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access State-of-the-Art Survey describes and documents the developments and results of the Once-Only Principle Project (TOOP). The Once-Only Principle (OOP) is part of the seven underlying principles of the eGovernment Action Plan 2016-2020. It aims to make the government more effective and to reduce administrative burdens by asking citizens and companies to provide certain standard information to the public authorities only once. The project was horizontal and policy-driven with the aim of showing that the implementation of OOP in a cross-border and cross-sector setting is feasible. The book summarizes the results of the project from policy, organizational, architectural, and technical points of view.
Author : Steven E. Barkan
Publisher : SAGE Publications
ISBN 13 : 1483375072
Total Pages : 353 pages
Book Rating : 4.4/5 (833 download)
Download or read book Crime Prevention written by Steven E. Barkan and published by SAGE Publications. This book was released on 2020-01-31 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Crime Prevention: Programs, Policies, and Practices, criminologists Steven E. Barkan and Michael Rocque present a well-rounded exploration of evidence-based policies, programs, and practices. Grounded in criminological theory and emphasizing the social, psychological, and biological roots of crime, this text presents current research, perspectives, and examples that capture the key crime prevention concepts students should understand, including the public health model for crime prevention. Highlighting the importance of applying theory to real-world solutions, the authors′ discussion of crime prevention strategies integrates theory and practice throughout the text.
Author : Arie Halachmi
Publisher : Springer Science & Business Media
ISBN 13 : 9780792380023
Total Pages : 252 pages
Book Rating : 4.3/5 (8 download)
Download or read book Inter and Intra Government Arrangements for Productivity written by Arie Halachmi and published by Springer Science & Business Media. This book was released on 1998 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Papers originally presented at a 1995 conference concentrate on academic thinking about the applicability of PA concepts to administrative theory building. Emphasizing that Principal Agent (PA) theory is a powerful conceptual framework because of the economic focus on transactions between principals and agents, they discuss issues such as information asymmetry across government constituents, political/diplomatic considerations, and the narrow focus of PA problems. Attention is also given to citizen demands, internal markets, franchising, competitive procurement and "contracting in."Annotation copyrighted by Book News, Inc., Portland, OR
Author : Ali Farazmand
Publisher : Springer Nature
ISBN 13 : 3030662527
Total Pages : 13623 pages
Book Rating : 4.0/5 (36 download)
Download or read book Global Encyclopedia of Public Administration, Public Policy, and Governance written by Ali Farazmand and published by Springer Nature. This book was released on 2023-04-05 with total page 13623 pages. Available in PDF, EPUB and Kindle. Book excerpt: This global encyclopedic work serves as a comprehensive collection of global scholarship regarding the vast fields of public administration, public policy, governance, and management. Written and edited by leading international scholars and practitioners, this exhaustive resource covers all areas of the above fields and their numerous subfields of study. In keeping with the multidisciplinary spirit of these fields and subfields, the entries make use of various theoretical, empirical, analytical, practical, and methodological bases of knowledge. Expanded and updated, the second edition includes over a thousand of new entries representing the most current research in public administration, public policy, governance, nonprofit and nongovernmental organizations, and management covering such important sub-areas as: 1. organization theory, behavior, change and development; 2. administrative theory and practice; 3. Bureaucracy; 4. public budgeting and financial management; 5. public economy and public management 6. public personnel administration and labor-management relations; 7. crisis and emergency management; 8. institutional theory and public administration; 9. law and regulations; 10. ethics and accountability; 11. public governance and private governance; 12. Nonprofit management and nongovernmental organizations; 13. Social, health, and environmental policy areas; 14. pandemic and crisis management; 15. administrative and governance reforms; 16. comparative public administration and governance; 17. globalization and international issues; 18. performance management; 19. geographical areas of the world with country-focused entries like Japan, China, Latin America, Europe, Asia, Africa, the Middle East, Russia and Eastern Europe, North America; and 20. a lot more. Relevant to professionals, experts, scholars, general readers, researchers, policy makers and manger, and students worldwide, this work will serve as the most viable global reference source for those looking for an introduction and advance knowledge to the field.
Author : Marc Holzer
Publisher : Melvin & Leigh, Publishers
ISBN 13 : 0999235958
Total Pages : 264 pages
Book Rating : 4.9/5 (992 download)
Download or read book E-Government and Information Technology Management written by Marc Holzer and published by Melvin & Leigh, Publishers. This book was released on 2019-01-01 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-Government and Information Technology Management is an essential textbook for graduate and undergraduate programs across the world that are taking steps to incorporate courses on e-government/IT as they prepare their students to join the public sector workforce. The book also serves as a comprehensive guide for the growing body of researchers and practitioners in e-government. The text is comprised of 12 chapters from e-government experts, all written in a clear writing style that balances theory and practice. Each chapter provides background information, critical resources, and emerging trends. Along with questions for class discussion, each chapter includes cases to demonstrate the importance of these areas to practitioners, researchers, and students of technology management and public affairs administration.
Author : Martin Rovers
Publisher : University of Ottawa Press
ISBN 13 : 0776627570
Total Pages : 311 pages
Book Rating : 4.7/5 (766 download)
Download or read book Touch in the Helping Professions written by Martin Rovers and published by University of Ottawa Press. This book was released on 2018-04-10 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Touch may well be one of the least understood or talked about subjects in the helping professions. A discussion on the importance and ethics of positive, caring, and appropriate touch in professions such as teaching, nursing and counselling is long overdue. Touch in the Helping Professions delivers just that, weaving together scholarly evidence, research and clinical practice from a wide range of perspectives encompassing philosophy, theology, psychology, and anthropology to challenge assumptions about the role of touch in the helping professions. The contributors to the volume focus not only on the overarching roles of gender, age, culture and life experience, but go beyond to encompass canine-assisted therapy, touch deprivation, sacred objects, as well as key ethical considerations. The prevailing lack of dialogue, due to fear of contravening ethical boundaries, has stood in the way of an open and responsible discussion on the use of touch in therapy. Touch in the Helping Professions is a welcome and much needed contribution to the field—a window onto a fundamental need. This book is published in English. - Cet ouvrage offre un ensemble de données probantes et de résultats cliniques à l’appui du toucher dans le développement physique et émotionnel. Il est structuré selon trois axes : la théorie sur le toucher; la pratique du toucher dans un contexte de thérapie, et les questions éthiques. Il aborde la question du rôle du genre, de l’âge, de la culture et de l’expérience de vie, des sujets comme la zoothérapie, la privation sensorielle, des objets sacrés, et des considérations d’ordre éthique. Les approches variées – philosophie, théologie, psychologie, anthropologie – remettent en question les présuppositions, offrent un contexte historico-culturelprofessionnel, et font appel à des données primaires. Les collaborateurs soutiennent que le toucher sain et non sexuel n’est pas suffisamment enseigné dans le cadre de la formation professionnelle. Cette absence de dialogue – engendrée par la crainte de dépasser des bornes éthiques, fait en sorte qu’une discussion ouverte et responsable sur l’utilisation du toucher dans un cadre thérapeutique ne peut avoir lieu, alors même qu’elle contribuerait aux balises théoriques de notre compréhension de cet enjeu fondamental. Ce livre est publié en anglais.
Author : Bradley S. Chilton
Publisher : Routledge
ISBN 13 : 1351136364
Total Pages : 546 pages
Book Rating : 4.3/5 (511 download)
Download or read book The Public Administration Profession written by Bradley S. Chilton and published by Routledge. This book was released on 2018-09-03 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: While many introductory public administration textbooks contain a dedicated chapter on ethics, The Public Administration Profession is the first to utilize ethics as a lens for understanding the discipline. Analyses of the ASPA Code of Ethics are deftly woven into each chapter alongside complete coverage of the institutions, processes, concepts, persons, history, and typologies a student needs to gain a thorough grasp of public service as a field of study and practice. Features include: A significant focus on "public interests," nonprofit management, hybrid-private organizations, contracting out and collaborations, and public service at state and local levels. A careful examination of the role that religion may play in public servants’ decision making, as well as the unignorable and growing role that faith-based organizations play in public administration and nonprofit management at large. End-of-chapter ethics case studies, key concepts and persons, and dedicated "local community action steps" in each chapter. Appendices dedicated to future public administration and nonprofit career management, writing successful papers throughout a student’s career, and professional codes of ethics. A comprehensive suite of online supplements, including: lecture slides; quizzes and sample examinations for undergraduate and graduate courses containing multiple choice, true-false, identifications, and essay questions; chapter outlines with suggestions for classroom discussion; and suggestions for use of appendices, e.g., how to successfully write a short term paper, a brief policy memo, resume, or a book review. Providing students with a comprehensive introduction to the subject while offering instructors an elegant new way to bring ethics prominently into the curriculum, The Public Administration Profession is an ideal introductory text for public administration and public affairs courses at the undergraduate or graduate level.
Author : MILAKOVICH GORDON
Publisher :
ISBN 13 : 9780357670743
Total Pages : 672 pages
Book Rating : 4.6/5 (77 download)
Download or read book Public Administration in Ameri CA written by MILAKOVICH GORDON and published by . This book was released on 2020-10 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: PUBLIC ADMINISTRATION IN AMERICA tackles the current and emerging trends, ethics, and challenges in public administration with the most comprehensive scholarship available. The Eleventh Edition gives you a behind the scenes look at day-to-day operations while examining the policies implemented and the procedures undertaken across the various levels of American government. The most current applications of public administration are discussed and analyzed, with up to date coverage of recent education initiatives such as Race to the Top, the ongoing health care debates, Homeland Security challenges and threats, and much more. To encourage student engagement, the Eleventh Edition introduces two new features, 'Point/Counterpoint' and 'What Would You Decide?,' where students are invited to play an active role in debating and discussing some of the most up-to-date topics. Presented in a comprehensive and easy-to-understand format, PUBLIC ADMINISTRATION IN AMERICA builds student knowledge of core concepts while showing them the path to an exciting and fulfilling career in politics and public administration--where they can make a difference!
Author : Michael Milakovich
Publisher : CRC Press
ISBN 13 : 1420031139
Total Pages : 427 pages
Book Rating : 4.4/5 (2 download)
Download or read book Improving Service Quality in the Global Economy written by Michael Milakovich and published by CRC Press. This book was released on 2005-08-03 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
Author : Christopher Pierce Wilson
Publisher :
ISBN 13 :
Total Pages : 224 pages
Book Rating : 4.F/5 ( download)
Download or read book Learning to Live with Crime written by Christopher Pierce Wilson and published by . This book was released on 2010 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: But how have American writers grappled with these changes? What happens when a journalist approaches the workings of organized crime not through its legendary Godfathers but through a workaday, low-level figure who informs on his mob? Why is it that interrogation scenes have become so central to prime-time police dramas of late? What is behind writers' recent fascination with "cold case" homicides, with private security, or with prisons?
Author : Alexander Schellong
Publisher : Peter Lang
ISBN 13 : 9783631578445
Total Pages : 268 pages
Book Rating : 4.5/5 (784 download)
Download or read book Citizen Relationship Management written by Alexander Schellong and published by Peter Lang. This book was released on 2008 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.
Author : Ahmed N. Al-Masri
Publisher : Springer Nature
ISBN 13 : 303032902X
Total Pages : 395 pages
Book Rating : 4.0/5 (33 download)
Download or read book Sustainable Development and Social Responsibility—Volume 2 written by Ahmed N. Al-Masri and published by Springer Nature. This book was released on 2020-01-13 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers high-quality research papers presented at the 2nd AUE international research conference, AUEIRC 2018, which was organized by the American University in the Emirates, Dubai, and held on November 13th-15th, 2018. The book is broadly divided into two main sections: Sustainability and Smart Business, and Sustainability and Creative Industries. The broad range of topics covered under these sections includes: risk assessment in agriculture, corporate social responsibility and the role of intermediaries, the impact of privatizing health insurance, political events and their effect on foreign currency exchange, the effect of sustainable HR practices on financial performance, sustainability integration in the supply chain and logistics, gender inequality in the MENA economies, the panel data model, the model of sustainable marketing in the era of Industry 4.0, micro-enterprises as a tool for combating unemployment, the impact of financial education and control on financial behavior, measuring financial and asset performance in agricultural firms, a comprehensive strategic approach to sustainability in the UAE, sustainability and project finance, HR analytics, FaD or fashion for organizational sustainability, a conceptual framework of sustainable competitive advantages, psychology of organizational sustainability, Blockchain technology and sustainability, veganism and sustainability, institution building from an emotional intelligence perspective, sustainable concrete production using CWP, occupants’ behavior and energy usage in Emirati houses, the effect of shop lighting on consumer behavior, multimedia applications in digital transformation art, integrating biomimicry principles in sustainable architecture, experimental sustainable practices in fashion education, technology-assisted student-centered learning for civil engineering, and a 10-step design process for architectural design studios. All contributions present high-quality original research work, findings and lessons learned in practical development.
