Operational Review Workbook

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Operational Review Workbook

Author : Rob Reider
Publisher : John Wiley & Sons
ISBN 13 : 0471463477
Total Pages : 208 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis Operational Review Workbook by : Rob Reider

Download or read book Operational Review Workbook written by Rob Reider and published by John Wiley & Sons. This book was released on 2003-04-15 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, proven tools for conducting successful operationalreviews An operational review evaluates management's conformity with plansand resource allocations, organizational structure, operatingprocedures, processes, and controls. In today's volatilemarketplace, organizations must do everything possible to ensuretheir operations are running most economically and effectively tomaximize desired results. In such a competitive environment,operational reviews have become increasingly important. TheOperational Review Workbook not only gives readers a betterunderstanding of the concepts behind operational reviews but alsoenables them to conduct reviews with more confidence andauthority. A companion to Rob Reider's Operational Review: Maximum Results atEfficient Costs, Third Edition, the Workbook explains the benefitsof a review and offers step-by-step guidance through its variousstages. In addition to the author's incisive analysis, thispractical guide: * Includes case studies, checklists, forms, and exercises * Reinforces the fundamental principles necessary to perform anoperational review * Presents in a step-by-step manner how an operational reviewshould be performed * Shows how to judge a review's results and make recommendations tomanagement * Demonstrates how to use tools and techniques such as financialstatement analysis, verification of data accuracy, determination ofcompliance with laws and regulations, development and understandingof ratio change and trend analysis, use of systems and layoutflowcharts, effective interviewing techniques, and preparation anduse of survey forms, questionnaires, and checklists * Integrates operational review concepts with other analyticalprocesses such as benchmarking strategies and activity-basedcosting principles The Operational Review Workbook delivers all the tools needed tosuccessfully conduct an operational review of the organization,department, or activity. CEOs, operations management and staff,internal and external consultants and auditors, CFOs andcontrollers, and other organizational stakeholders will findReider's incomparable guide an invaluable addition to theirprofessional libraries.

Operational Review 3E and Workbook - Set

Author : Rob Reider
Publisher : Wiley
ISBN 13 : 9780471250357
Total Pages : 0 pages
Book Rating : 4.2/5 (53 download)

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Book Synopsis Operational Review 3E and Workbook - Set by : Rob Reider

Download or read book Operational Review 3E and Workbook - Set written by Rob Reider and published by Wiley. This book was released on 2002-09-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An operational review (or audit) is an evaluation made of management's conformity with policy and budgets. The corporation and its operations are analyzed, including appraisal of structure, controls, procedures, and processes. The objective is to appraise the effectiveness and efficiency of a division, activity, or operation of the corporation in meeting organizational goals. An operational review is different from a management audit because it concentrates on the organization and not just management.

Call Center Operations Management Handbook and Study Guide

Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
ISBN 13 : 9780970950758
Total Pages : 474 pages
Book Rating : 4.9/5 (57 download)

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Book Synopsis Call Center Operations Management Handbook and Study Guide by : Brad Cleveland

Download or read book Call Center Operations Management Handbook and Study Guide written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2004 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. The Call Center Operations Management Handbook and Study Guide provides this solid foundation through an examination of key performance indicators, call center planning and management processes, call center technology and facilities management. The guide begins with an explanation of service level and response time -- key objectives that measure the accessibility of the center. A detailed examination of other key performance indicators follows. The third section of the guide provides an in-depth discussion of the planning and management processes upon which call center operations depend, including forecasting, staffing and scheduling. The guide then transitions from processes to technology with an integrated look at the technologies present in the best of today's centers. The guide closes with site selection, call center design, health and safety issues, and disaster recovery principles.

Operational Review, 2000 Supplement

Author : Rob Reider
Publisher :
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Operational Review, 2000 Supplement by : Rob Reider

Download or read book Operational Review, 2000 Supplement written by Rob Reider and published by . This book was released on 2000-01-10 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: An operational review is an evaluation made of management's conformity with policy and budgets. The corporation and its operations are analyzed, including appraisal of structure, controls, procedures, and processes. This book offers a comprehensive overview of the entire process. This core volume (ISBN 0471-252042) is supplemented annually. The 2002 Cumulative Supplement (ISBN 0471-419303): Includes a new chapter describing the operational review process conducted on an institution of higher learning Examines how an educational institution can operate most economically, efficiently, and effectively within the guidelines and constraints of being a not-for-profit entity Presents operational review principles related to an institution of higher learning This supplement updates the core volume, Reider/Operational Review: Maximum Results at Efficient Costs, Second Edition (ISBN 0471-252042).

Business and Clinical Operations

Author : Edward Gulko
Publisher : Medical Group Management Assn
ISBN 13 : 9781568292410
Total Pages : 100 pages
Book Rating : 4.2/5 (924 download)

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Book Synopsis Business and Clinical Operations by : Edward Gulko

Download or read book Business and Clinical Operations written by Edward Gulko and published by Medical Group Management Assn. This book was released on 2006 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grasp the foundational knowledge of business and clinical operations with this book - part of the Medical Practice Management of Knowledge Review Series. This book provides a review of the basic skills needed in medical practice, focusing on the operations and highlighting key concepts, tasks, terminology, and regulations, and offering key resources.

Small Business Management

Author : Tim Mazzarol
Publisher : Springer Nature
ISBN 13 : 9811395098
Total Pages : 597 pages
Book Rating : 4.8/5 (113 download)

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Book Synopsis Small Business Management by : Tim Mazzarol

Download or read book Small Business Management written by Tim Mazzarol and published by Springer Nature. This book was released on 2019-11-21 with total page 597 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook familiarises students with the theory and practice of small business management and challenges assumptions that may be held about the way small business management can or should adopt the management practices of larger firms. For students interested in establishing and managing their own small firm, this book helps them to focus their thinking on the realities of life as a small business owner-manager – both its challenges and its rewards. For postgraduate students that are keen to ‘make a difference’, this text enables them to understand how they might consult to small firms and assist owner-managers to establish and grow their ventures. In addition to students, this book is also useful to small business owner-managers as a general guide on how they might better manage their operations. Managers in large corporations and financial institutions who deal with small businesses as clients or suppliers, and professionals such as accountants, lawyers and consultants who provide advice and other services to small businesses will also find the book of interest.

What the Heck Is EOS?

Author : Gino Wickman
Publisher : BenBella Books
ISBN 13 : 1944648836
Total Pages : 122 pages
Book Rating : 4.9/5 (446 download)

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Book Synopsis What the Heck Is EOS? by : Gino Wickman

Download or read book What the Heck Is EOS? written by Gino Wickman and published by BenBella Books. This book was released on 2017-09-05 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast read, this book answers the questions many employees have about EOS and their company: • What is an operating system? • What is EOS and why is my company using it? • What are the EOS foundational tools and how do they impact me? • What's in it for me? Designed to engage employees in the EOS process and tools, What the Heck is EOS? uses simple, straightforward language and provides questions about each tool for managers and employees to discuss creating more ownership and buy-in at the staff level. After reading this book, employees will not only have a better understanding of EOS but they will be more engaged, taking an active role in helping achieve your company's vision.

The Operational Auditing Handbook

Author : Andrew Chambers
Publisher : John Wiley & Sons
ISBN 13 : 0470662115
Total Pages : 902 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis The Operational Auditing Handbook by : Andrew Chambers

Download or read book The Operational Auditing Handbook written by Andrew Chambers and published by John Wiley & Sons. This book was released on 2011-12-05 with total page 902 pages. Available in PDF, EPUB and Kindle. Book excerpt: The operational auditing HANDBOOK Auditing Business and IT Processes Second Edition The Operational Auditing Handbook Second Edition clarifies the underlying issues, risks and objectives for a wide range of operations and activities and is a professional companion for those who design self-assessment and audit programmes of business processes in all sectors. To accompany this updated edition of The Operational Auditing Handbook please visit www.wiley.com/go/chambers for a complete selection of Standard Audit Programme Guides.

State of Readiness

Author : Joseph F. Paris Jr.
Publisher : Greenleaf Book Group
ISBN 13 : 1626343128
Total Pages : 400 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis State of Readiness by : Joseph F. Paris Jr.

Download or read book State of Readiness written by Joseph F. Paris Jr. and published by Greenleaf Book Group. This book was released on 2017-05-16 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accelerated Strategy Development and Execution The company of today has its supply chains and finances stretched further around the globe than ever before while simultaneously having increasing pressures to drive value across a complicated and fluid set of metrics and deliver innovations, products, and services more quickly and reliably. The competitive advantage belongs to the companies that can quicken their vision-building and strategy-execution efforts—the ones that can identify challenges more swiftly and accelerate their decision making so they are better able to formulate and deploy responses decisively yet with greater agility. To successfully accomplish this, companies will have to prioritize creating a culture of leadership that strengthens communication skills and emphasizes systems thinking by building capacity and capability that cuts across the business smokestacks and permeates the entire organization. In State of Readiness, Joseph F. Paris Jr. shares over thirty years of international business and operations experience and guides C-suite executives and business-operations and -improvement specialists on a path toward operational excellence, the organizational capability and situational awareness that is attained as the enterprise reaches a state of alignment for pursuing its strategies. In doing so, create a corporate culture that is committed to the continuous and deliberate improvement of company performance and the circumstances of those who work there—a precursor to becoming a high-performance organization.

Operational Review

Author : Rob Reider
Publisher : John Wiley & Sons
ISBN 13 : 0471444839
Total Pages : 418 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis Operational Review by : Rob Reider

Download or read book Operational Review written by Rob Reider and published by John Wiley & Sons. This book was released on 2002-11-04 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows in a step-by-step manner how an operational review should be conducted. Demonstrates the differences between an operational and financial audit. Details how to identify which organizational systems are detrimental to a corporation's growth. Shows how to judge the results and make recommendations to management. Provides blank and sample forms required for conducting a comprehensive operational review.

Obviously Awesome

Author : April Dunford
Publisher :
ISBN 13 : 9781999023003
Total Pages : 0 pages
Book Rating : 4.0/5 (23 download)

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Book Synopsis Obviously Awesome by : April Dunford

Download or read book Obviously Awesome written by April Dunford and published by . This book was released on 2019-05-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: You know your product is awesome-but does anybody else? Successfully connecting your product with consumers isn't a matter of following trends, comparing yourself to the competition or trying to attract the widest customer base. So what is it? April Dunford, positioning guru and tech exec, is here to enlighten you.

Operational Risk Management

Author : Ariane Chapelle
Publisher : John Wiley & Sons
ISBN 13 : 1119549043
Total Pages : 272 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Operational Risk Management by : Ariane Chapelle

Download or read book Operational Risk Management written by Ariane Chapelle and published by John Wiley & Sons. This book was released on 2019-02-04 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: OpRisk Awards 2020 Book of the Year Winner! The Authoritative Guide to the Best Practices in Operational Risk Management Operational Risk Management offers a comprehensive guide that contains a review of the most up-to-date and effective operational risk management practices in the financial services industry. The book provides an essential overview of the current methods and best practices applied in financial companies and also contains advanced tools and techniques developed by the most mature firms in the field. The author explores the range of operational risks such as information security, fraud or reputation damage and details how to put in place an effective program based on the four main risk management activities: risk identification, risk assessment, risk mitigation and risk monitoring. The book also examines some specific types of operational risks that rank high on many firms' risk registers. Drawing on the author's extensive experience working with and advising financial companies, Operational Risk Management is written both for those new to the discipline and for experienced operational risk managers who want to strengthen and consolidate their knowledge.

Work Rules!

Author : Laszlo Bock
Publisher : Twelve
ISBN 13 : 1455554804
Total Pages : 446 pages
Book Rating : 4.4/5 (555 download)

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Book Synopsis Work Rules! by : Laszlo Bock

Download or read book Work Rules! written by Laszlo Bock and published by Twelve. This book was released on 2015-04-07 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the visionary head of Google's innovative People Operations comes a groundbreaking inquiry into the philosophy of work -- and a blueprint for attracting the most spectacular talent to your business and ensuring that they succeed. "We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and dehumanizing." So says Laszlo Bock, former head of People Operations at the company that transformed how the world interacts with knowledge. This insight is the heart of Work Rules!, a compelling and surprisingly playful manifesto that offers lessons including: Take away managers' power over employees Learn from your best employees-and your worst Hire only people who are smarter than you are, no matter how long it takes to find them Pay unfairly (it's more fair!) Don't trust your gut: Use data to predict and shape the future Default to open-be transparent and welcome feedback If you're comfortable with the amount of freedom you've given your employees, you haven't gone far enough. Drawing on the latest research in behavioral economics and a profound grasp of human psychology, Work Rules! also provides teaching examples from a range of industries-including lauded companies that happen to be hideous places to work and little-known companies that achieve spectacular results by valuing and listening to their employees. Bock takes us inside one of history's most explosively successful businesses to reveal why Google is consistently rated one of the best places to work in the world, distilling 15 years of intensive worker R&D into principles that are easy to put into action, whether you're a team of one or a team of thousands. Work Rules! shows how to strike a balance between creativity and structure, leading to success you can measure in quality of life as well as market share. Read it to build a better company from within rather than from above; read it to reawaken your joy in what you do.

Operations Management For Dummies

Author : Mary Ann Anderson
Publisher : John Wiley & Sons
ISBN 13 : 1118551079
Total Pages : 53 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Operations Management For Dummies by : Mary Ann Anderson

Download or read book Operations Management For Dummies written by Mary Ann Anderson and published by John Wiley & Sons. This book was released on 2013-07-09 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: Score your highest in Operations Management Operations management is an important skill for current and aspiring business leaders to develop and master. It deals with the design and management of products, processes, services, and supply chains. Operations management is a growing field and a required course for most undergraduate business majors and MBA candidates. Now, Operations Management For Dummies serves as an extremely resourceful aid for this difficult subject. Tracks to a typical course in operations management or operations strategy, and covers topics such as evaluating and measuring existing systems' performance and efficiency, materials management and product development, using tools like Six Sigma and Lean production, designing new, improved processes, and defining, planning, and controlling costs of projects. Clearly organizes and explains complex topics Serves as an supplement to your Operations Management textbooks Helps you score your highest in your Operations Management course Whether your aim is to earn an undergraduate degree in business or an MBA, Operations Management For Dummies is indispensable supplemental reading for your operations management course.

Simplified Wastewater Treatment Plant Operations Workbook

Author : Edward Haller
Publisher : Routledge
ISBN 13 : 1351416510
Total Pages : 280 pages
Book Rating : 4.3/5 (514 download)

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Book Synopsis Simplified Wastewater Treatment Plant Operations Workbook by : Edward Haller

Download or read book Simplified Wastewater Treatment Plant Operations Workbook written by Edward Haller and published by Routledge. This book was released on 2017-10-19 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a simple, straightforward manner, this book presents most of the major process units for wastewater treatment, addressing what the unit is and how it basically works. Along with that it provides some of the math problems associated with each unit. Each math problem, presented in English units, is usually followed by a nearly identical problem in metric units. It also presents new concepts, such as information on process microbiology, in a comfortable language so the reader can concentrate on the subject matter instead of the language used to present it. Simplified Wastewater Treatment Plant Operations provides comprehensive and technically accurate wastewater information in a clear and concise manner. The related workbook provides readers with a place to write in answers and work out problem solutions.

Service Management

Author : Cengiz Haksever
Publisher : Pearson Education
ISBN 13 : 0133088855
Total Pages : 134 pages
Book Rating : 4.1/5 (33 download)

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Book Synopsis Service Management by : Cengiz Haksever

Download or read book Service Management written by Cengiz Haksever and published by Pearson Education. This book was released on 2013 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes bibliographical references and index.

Incident Management for Operations

Author : Robb Schnepp, Ron Vidal, and Chris Hawley
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491917792
Total Pages : pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Incident Management for Operations by : Robb Schnepp, Ron Vidal, and Chris Hawley

Download or read book Incident Management for Operations written by Robb Schnepp, Ron Vidal, and Chris Hawley and published by "O'Reilly Media, Inc.". This book was released on 2017-07-07 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain.