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National Audit Office Report By The Comptroller And Auditor General Management Of Telephones In The Benefits Agency
Download National Audit Office Report By The Comptroller And Auditor General Management Of Telephones In The Benefits Agency full books in PDF, epub, and Kindle. Read online National Audit Office Report By The Comptroller And Auditor General Management Of Telephones In The Benefits Agency ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Unbundled Government by : Christopher Pollitt
Download or read book Unbundled Government written by Christopher Pollitt and published by Routledge. This book was released on 2004-07-31 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive study discusses the series of changes in governmental systems and structures. It considers the varying approaches of different countries and their governmental structures.
Book Synopsis Modernizing Civil Services by : Tony Butcher
Download or read book Modernizing Civil Services written by Tony Butcher and published by Edward Elgar Publishing. This book was released on 2003-01-01 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'This is an excellent collection of papers examining the dimensions of change in contemporary civil service systems. It is especially valuable in linking changes in the civil service with other changes in governing.' - B. Guy Peters, University of Pittsburgh, US Civil services in Western liberal democracies have undergone significant changes since the early 1980s, so much so that many of the traditional assumptions underpinning their role and operating practices have been fundamentally questioned. This volume explores a number of themes inherent in this transformation process and the significant problems encountered in modernizing civil services.
Book Synopsis Sessional Index for Sessions... by : Great Britain. Parliament. House of Commons
Download or read book Sessional Index for Sessions... written by Great Britain. Parliament. House of Commons and published by . This book was released on 1996 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Standards for Internal Control in the Federal Government by : United States Government Accountability Office
Download or read book Standards for Internal Control in the Federal Government written by United States Government Accountability Office and published by Lulu.com. This book was released on 2019-03-24 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Policymakers and program managers are continually seeking ways to improve accountability in achieving an entity's mission. A key factor in improving accountability in achieving an entity's mission is to implement an effective internal control system. An effective internal control system helps an entity adapt to shifting environments, evolving demands, changing risks, and new priorities. As programs change and entities strive to improve operational processes and implement new technology, management continually evaluates its internal control system so that it is effective and updated when necessary. Section 3512 (c) and (d) of Title 31 of the United States Code (commonly known as the Federal Managers' Financial Integrity Act (FMFIA)) requires the Comptroller General to issue standards for internal control in the federal government.
Book Synopsis The Stationery Office Annual Catalogue by : Stationery Office (Great Britain)
Download or read book The Stationery Office Annual Catalogue written by Stationery Office (Great Britain) and published by . This book was released on 1996 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis National Audit Office - Cross-Government: Managing the Risks of Legacy ICT to Public Service Delivery - HC 539 by : Great Britain: National Audit Office
Download or read book National Audit Office - Cross-Government: Managing the Risks of Legacy ICT to Public Service Delivery - HC 539 written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2013-09-11 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Older ICT systems that are critical for the delivery of key public services ('legacy ICT') expose departments to risks which must be understood and managed. A particular risk is that departments dependent on legacy ICT will find it more challenging to achieve the business transformation envisaged by the Government in its digital strategy. Some £480 billion of the government's operating revenues and at least £210 billion of non-staff expenditure such as pensions and entitlements are reliant to some extent on legacy ICT. Good practice in managing legacy ICT as an integrated part of public service delivery is therefore crucial to maintaining the performance of these services. The reliance of government on legacy ICT is highlighted by the NAO in a number of case studies. The common risks seen by the NAO in its case studies include a higher vulnerability of legacy ICT to security problems; being locked in to uncompetitive support arrangements with a single supplier; a shortage of skills to maintain and support legacy ICT; the proliferation of manual processes as legacy ICT systems have to cope with changing business needs; the cost of new business processes to compensate for missing functionality in the legacy ICT system; and increased complexity caused by additional interfaces with other systems, driving up costs.
Book Synopsis HMSO Monthly Catalogue by : Great Britain. Her Majesty's Stationery Office
Download or read book HMSO Monthly Catalogue written by Great Britain. Her Majesty's Stationery Office and published by . This book was released on 1996 with total page 864 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Stationery Office Annual Catalogue by : Stationery Office Staff
Download or read book Stationery Office Annual Catalogue written by Stationery Office Staff and published by . This book was released on 1997 with total page 588 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Role of the Comptroller and Auditor General by : Great Britain. Treasury
Download or read book The Role of the Comptroller and Auditor General written by Great Britain. Treasury and published by . This book was released on 1980 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Department for Work and Pensions by : Great Britain. National Audit Office
Download or read book Department for Work and Pensions written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2009 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Work and Pensions has made progress in reducing the number of leaflets that it produces for its customers and in making application forms simpler and shorter. The Department has significantly changed the way in which it provides information in recent years with a growth in telephone enquiries and in online provision. The Department has reduced the quantity of leaflets that it produces for customers, from 208 different leaflets in 2005 at a cost of �10.3 million to 53 leaflets in 2008 costing �1.7 million. It has also reduced the length of most of its forms, though some are unnecessarily long and guidance notes are complicated and the Department's computer generated letters are overly long and confusing for customers. The Department has put telephone calls at the centre of its application process. It is also increasingly using the internet to communicate with customers. In response to the rise in applications for the Jobseeker's Allowance, up by 81 per cent in the six months to January 2009, the Department plans to implement systems giving customers the option of full online applications for contributory Jobseeker's Allowance from summer 2009, rather than February 2010 as originally planned. Cost efficiencies from online provision have still to be realised fully. Though forms can be downloaded from the internet it is not yet possible to apply for most benefits online, meaning that staff and customer time is taken up handling claims over the telephone or face to face.
Book Synopsis Rethinking the Delivery of Public Services to Citizens by : F. Leslie Seidle
Download or read book Rethinking the Delivery of Public Services to Citizens written by F. Leslie Seidle and published by IRPP. This book was released on 1995 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Book Synopsis Case Study on Integration by : Great Britain: National Audit Office
Download or read book Case Study on Integration written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2013-03-13 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: This case study looks at the four Whole-Place Community Budget areas, West Cheshire; Whole Essex; Greater Manchester; and the West London Tri-borough area. It accompanies HC 1041 (ISBN 9780102981346) which looks broadly at the progress and benefits of the scheme. The case study confirms there has been effective collaboration in assessing thoroughly the evidence base for local service reforms. Longer term, achieving value for money will require the Department for Communities and Local Government and local areas to sustain commitment to careful implementation to careful implementation and robust evaluation to identify the actual costs and benefits of new, more integrated ways of working
Book Synopsis Monthly Catalog of United States Government Publications by :
Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 1971 with total page 1388 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Journals of the House of Commons by : Great Britain. Parliament. House of Commons
Download or read book Journals of the House of Commons written by Great Britain. Parliament. House of Commons and published by . This book was released on 1995 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Monthly Catalog of United States Government Publications, Cumulative Index by : United States. Superintendent of Documents
Download or read book Monthly Catalog of United States Government Publications, Cumulative Index written by United States. Superintendent of Documents and published by . This book was released on 1976 with total page 1408 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Public Money by : Great Britain. Treasury
Download or read book Managing Public Money written by Great Britain. Treasury and published by Stationery Office Books (TSO). This book was released on 2007 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dated October 2007. The publication is effective from October 2007, when it replaces "Government accounting". Annexes to this document may be viewed at www.hm-treasury.gov.uk
Book Synopsis National Audit Office (NAO): Government Contracting: The Role of Major Contractors in the Delivery of Public Services - HC 810 by : Great Britain: National Audit Office
Download or read book National Audit Office (NAO): Government Contracting: The Role of Major Contractors in the Delivery of Public Services - HC 810 written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2013-11-12 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the memorandum 'The role of major contractors in the delivery of public services' the NAO sets out some of the benefits that can be achieved through contracting but highlights three issues that deserve greater public scrutiny. First, it raises questions about the way public service markets operate. This includes the need for scrutiny over whether public service contracts are sufficiently competitive and whether the rise of a few major contractors is in the public interest. Secondly, it highlights the issue of whether contractors' profits reflect a fair return. Understanding contractors' profits is important to ensure that their interests are aligned properly with that of the taxpayer. But transparency over rewards that contractors make is at present limited. Thirdly, the report asks how we know that contractors are delivering services to the high standards expected. In particular, government needs to ensure that large companies with sprawling structures are not paying 'lip-service' to control and that they have the right culture and control environment across their group. This requires transparency over contractors' performance and the use of contractual entitlement to information, audit and inspection. This should be backed up by the threat of financial penalties and being barred from future competitions if things are found to be wrong. A related report 'Managing government suppliers' (HC 811, session 2013-14, ISBN 9780102987034) examines the way the Cabinet Office is working to improve government's management of strategic suppliers.
