Measuring the Success of Employee Engagement

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Author :
Publisher : Association for Talent Development
ISBN 13 : 1607280094
Total Pages : 258 pages
Book Rating : 4.6/5 (72 download)

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Book Synopsis Measuring the Success of Employee Engagement by : Patricia Pulliam Phillips

Download or read book Measuring the Success of Employee Engagement written by Patricia Pulliam Phillips and published by Association for Talent Development. This book was released on 2016-04-11 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employee engagement, impact, ROI—if you can’t connect the three, your program’s in trouble. The number of employees who sleepwalk through the day or undermine the work of their engaged counterparts is on the rise. More and more companies are turning to engagement programs to recoup lost revenue and productivity. But these pricey endeavors can lose critical funding when they are designed without business impact in mind. In Measuring the Success of Employee Engagement, renowned experts Jack Phillips and Patti Phillips and knowledge organization expert Rebecca Ray help you make the business case for an employee engagement initiative. More important, you’ll discover what it takes to build a program with the end in mind. By following real case studies that show the Phillips’s ROI Methodology in action, you’ll learn how to avoid narrowly focusing your efforts on behavioral outcomes alone. Measuring the Success of Employee Engagement is an essential resource for all who support employee engagement efforts, from the chief learning officer to individual members of employee engagement teams. Ensure that your employees drive innovation and increase sales with an engagement program that earns its keep.

ROI Basics, 2nd Edition

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Author :
Publisher : Association for Talent Development
ISBN 13 : 1950496384
Total Pages : 254 pages
Book Rating : 4.9/5 (54 download)

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Book Synopsis ROI Basics, 2nd Edition by : Patricia Pulliam Phillips

Download or read book ROI Basics, 2nd Edition written by Patricia Pulliam Phillips and published by Association for Talent Development. This book was released on 2019-10-29 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your essential guide to calculating return on investment. Build and refine your measurement and evaluation skills through ROI Basics, perfect for beginners challenged to implement a comprehensive evaluation process as well as those taking a proactive approach to accountability. Its five-level evaluation framework includes: Level 1: Reaction and Planned Action Level 2: Learning Level 3: Application and Implementation Level 4: Impact Level 5: Return on Investment ROI Basics provides a baseline exploration of ROI for the talent development function and the steps to successful evaluation: evaluation planning, data collection, data analysis, and results optimization. In this second edition, experts Patti and Jack Phillips go deeper into aligning programs to the business, detecting payoff needs, and identifying specific business measures that need to improve. They explore how the process applies beyond training to talent development and suggest how new technologies can influence ROI adoption and implementation in your organization. This updated book offers a review of two essential—and often overlooked—steps in the ROI process: isolating program impact and sustaining momentum.

Accountability in Human Resource Management

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Author :
Publisher : Routledge
ISBN 13 : 1317437195
Total Pages : 348 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Accountability in Human Resource Management by : Jack J. Phillips

Download or read book Accountability in Human Resource Management written by Jack J. Phillips and published by Routledge. This book was released on 2016-03-22 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: From selection and assessment, to training and development, and reward management, all HR functions have an impact on an organization. Ever-present budgetary pressures mean that there is perpetual competition for resources, so HR departments must be able to account for and justify their contribution to the bottom line. This practical text presents a results-based approach to HR accountability, which explains how to: Uncover and monitor the costs of HR programs Develop programs emphasizing accountability Collect data for evaluation Measure the contribution of human resources Calculate HR’s return on investment This new edition is fully revised and updated to reflect developments in the field, such as the rise of talent management and the increased role of technology in HR measurement, and is supported with international examples throughout. New chapters have been added to address business alignment, HR scorecards, analytics maturity, and international applications of the methodology. Case studies, tool templates and lecture slides are provided as online supplements for HR practitioners and students. Accountability in Human Resource Management 2nd Edition is a complete and detailed guide suitable for HR professionals and students on advanced human resource management courses.

Return on Investment in Training and Performance Improvement Programs

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Author :
Publisher : Taylor & Francis
ISBN 13 : 104002307X
Total Pages : 438 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Return on Investment in Training and Performance Improvement Programs by : Patricia Pulliam Phillips

Download or read book Return on Investment in Training and Performance Improvement Programs written by Patricia Pulliam Phillips and published by Taylor & Francis. This book was released on 2024-05-01 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers. See the offer on page 384 at the back of the book.

TDBoKTM Guide

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Author :
Publisher : American Society for Training and Development
ISBN 13 : 1957157321
Total Pages : 1007 pages
Book Rating : 4.9/5 (571 download)

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Book Synopsis TDBoKTM Guide by : Association for Talent Development

Download or read book TDBoKTM Guide written by Association for Talent Development and published by American Society for Training and Development. This book was released on 2024-03-05 with total page 1007 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Definitive Resource for the Talent Development Profession The TDBoK™ Guide: Talent Development Body of Knowledge, second edition, is a comprehensive collection of TD concepts, definitions, methodologies, and examples that lays the foundation and guiding principles for those who develop talent in the workplace. Created by the Association for Talent Development (ATD), this reference sets the gold standard for the learning and talent development profession. The first iteration of the TDBok was made available in 2020 through an ATD subscription product. ATD is delighted to present this updated and revised edition in book format. Grounded in and offering a deep dive of ATD’s Talent Development Capability Model, the TDBoK Guide goes beyond the core foundational aspects of training and development and supports the approach that—to be most effective—TD professionals need to develop personal and professional capabilities to impact organizational capability. Covering the TD field’s 23 key disciplines (or capability areas), the TDBoK Guide is divided into three sections that align with the Capability Model’s three domains-personal, professional, and organizational. This second edition—developed by ATD in partnership with industry expert Elaine Biech—includes comprehensive updates based on feedback from the field, more than 100 subject matter expert contributors, and curated perspectives from thousands of publications. For those preparing to obtain certifications offered by ATD—ATD CI’s certification programs, the Associate Professional in Talent Development (APTD), or the Certified Professional in Talent Development (CPTD)—the TDBoK Guide also serves as a helpful resource for exam preparation. ATD’s TDBoK Guide is the differentiator for the field—a resource that every TD professional needs to grow in their careers, today and in the future.

ATD's Handbook for Training and Talent Development

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Author :
Publisher : Association for Talent Development
ISBN 13 : 1953946356
Total Pages : 1135 pages
Book Rating : 4.9/5 (539 download)

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Book Synopsis ATD's Handbook for Training and Talent Development by : Elaine Biech

Download or read book ATD's Handbook for Training and Talent Development written by Elaine Biech and published by Association for Talent Development. This book was released on 2022-05-24 with total page 1135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Start, Build, and Navigate Your Training and TD Career ATD’s Handbook for Training and Talent Development is the premier resource and compendium of everything a training and talent development (TD) professional needs to know to start, build, and navigate a thriving career. Now in its third edition and grounded by the Talent Development Capability Model, this is more than a revised volume. This edition offers an up-to-date view of the growing roles of talent development professionals, our changing world of work, and the critical need for business alignment. Edited by Elaine Biech, the third edition is divided into eight sections comprising 57 chapters authored by 100 expert practitioners—the brightest thinkers in the field—who share foundational and advanced perspectives and information. The Handbook dives deeply into growing professional expertise and personal skills, virtual learning and remote work, trends affecting TD, managing organizational and career change, growing roles in TD, and understanding organizational impact and business alignment. Fifty online tools are available to download, and there is also a glossary and references. TD professionals, keep this practical, companionable volume close by; it’s the reference you will always turn to.

Measuring ROI in Employee Relations and Compliance

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Author :
Publisher : Measuring Roi
ISBN 13 : 9781586443597
Total Pages : 0 pages
Book Rating : 4.4/5 (435 download)

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Book Synopsis Measuring ROI in Employee Relations and Compliance by : Patricia Pulliam Phillips

Download or read book Measuring ROI in Employee Relations and Compliance written by Patricia Pulliam Phillips and published by Measuring Roi. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's economic climate, there is a tremendous focus on ensuring that the human resource (HR) function is connected to the business. Measuring ROI in Employee Relations and Compliance presents six, real-world case studies that describe how this is being accomplished by following in a step-by-step, proven approach. It provides insight into the different issues, challenges, and opportunities HR faces as it tries to show value for its employee relations and compliance programs. The book demonstrates the benefits of developing six types of data including ROI, as they are used to drive improvements and changes. An ROI analysis will help HR professionals secure management support and involvement and increase executive commitment and program funding. It also helps change the perception of HR from a must-have to a need-to-have that drives business results.

Making People Count : How to Measure ROI on Human Capital

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Author :
Publisher : The Write Order Publication
ISBN 13 : 9357769943
Total Pages : 336 pages
Book Rating : 4.3/5 (577 download)

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Book Synopsis Making People Count : How to Measure ROI on Human Capital by : Ramesh Ranjan

Download or read book Making People Count : How to Measure ROI on Human Capital written by Ramesh Ranjan and published by The Write Order Publication. This book was released on 2023-11-26 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Making People Count: How to Measure the ROI on Human Capital" by Ramesh Ranjan is a comprehensive guide that explores the world of HR analytics and its significance in modern business. The book emphasizes leveraging data-driven insights to optimize human capital and achieve higher returns on investment (ROI).

High-Impact Human Capital Strategy

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Author :
Publisher : AMACOM
ISBN 13 : 0814436072
Total Pages : 316 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis High-Impact Human Capital Strategy by : Jack Phillips

Download or read book High-Impact Human Capital Strategy written by Jack Phillips and published by AMACOM. This book was released on 2015-08-26 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Resources used to be about recruiting good people, preparing them for assignments, motivating them to perform, and retaining them. Do these things well and your well-oiled machine will operate as planned. But in today’s turbulent and increasingly broadening economy, HR must go beyond its traditional focus if a company is to also expand and become as far-reaching as the times are trying to take it. While the core plan of recruit, prepare, motivate, and retain is still essential, High-Impact Human Capital Strategy examines 12 critical forces that must also be evaluated and maximized if a company is to continue its success, including: globalization, changes in workforce demographics, skill shortages and mismatches in labor markets, environmental matters, and more. Readers will learn how to design human capital programs that:• Incorporate each of the 12 critical forces into an effective overall plan• Connect with business measures• Achieve positive ROI• Ensure critical talent is in place• Boost engagement• Address work/life balance and other social issues• Reduce the need to outsourceComplete with case studies and step-by-step guidelines to help you move beyond the traditional focus of Human Resources, the indispensable plans of attack found in High-Impact Human Capital deliver measurable value in the face of ongoing challenges that are not going away.

Labor Relations and Human Resource Management in China

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Author :
Publisher : Routledge
ISBN 13 : 0429602782
Total Pages : 204 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Labor Relations and Human Resource Management in China by : Connie Zheng

Download or read book Labor Relations and Human Resource Management in China written by Connie Zheng and published by Routledge. This book was released on 2019-05-20 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book takes a strategic approach and provides a comprehensive review of books and papers about human resource management (HRM) and labor relations management in China, especially since China’s accession to the World Trade Organization (WTO) in 2001. In particular, the book evaluates the development of HRM under China’s changing institutional environment, particularly since President Xi Jinping has taken dominant control of the Chinese Community Party (CCP) from 2010 onwards. The book provides a historical snapshot of how HRM has been rooted in China and its rhetorical impact on China’s national economic development, continuing enterprise reform, and sustaining individual creativity and innovation. It discusses and analyzes HRM and spirituality in the context of a rising aspiration of achieving the ‘Chinese Dream’ as conceptualized by President Xi Jinping.

Business Strategy

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Author :
Publisher : Constantine Vagias
ISBN 13 :
Total Pages : 501 pages
Book Rating : 4./5 ( download)

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Book Synopsis Business Strategy by : Constantine Vagias

Download or read book Business Strategy written by Constantine Vagias and published by Constantine Vagias. This book was released on 2024-06-01 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive guide to business strategies that can help grow your business. Each area of ​​each business strategy is analyzed step by step, in which area we can use each strategy as well as the advantages and disadvantages. In the dynamic and ever-evolving world of business, the quest for sustained competitive advantage has never been more critical. The landscape is continually reshaped by technological advancements, shifting consumer preferences, regulatory changes, and global economic fluctuations. Amid this complexity, the importance of well-crafted business strategies cannot be overstated. Strategies are the bedrock upon which successful enterprises are built, guiding them through challenges and steering them toward opportunities. This book, "Business Strategies: Benefits and Methods for Each Area," is a comprehensive exploration of the multifaceted nature of business strategy. It delves into the fundamental principles and advanced techniques that can be applied across various strategic domains within an organization. By systematically analyzing each area, this book aims to provide a robust framework that leaders, managers, and entrepreneurs can utilize to drive their organizations forward. Aims to equip readers with the knowledge and tools needed to navigate the complexities of strategic management. Whether you are a seasoned executive, a manager, or an aspiring entrepreneur, this book provides a comprehensive guide to developing and implementing effective business strategies that drive success in today’s competitive landscape.

The ASTD Handbook of Measuring and Evaluating Training

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Author :
Publisher : Association for Talent Development
ISBN 13 : 1607285851
Total Pages : 251 pages
Book Rating : 4.6/5 (72 download)

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Book Synopsis The ASTD Handbook of Measuring and Evaluating Training by : Patricia Pulliam Phillips

Download or read book The ASTD Handbook of Measuring and Evaluating Training written by Patricia Pulliam Phillips and published by Association for Talent Development. This book was released on 2010-06-16 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: A follow-on to ASTD's best-selling ASTD Handbook for Workplace Learning Professionals, the ASTD Handbook of Measuring and Evaluating Training includes more than 20 chapters written by preeminent practitioners in the learning evaluation field. This practical, how-to handbook covers best practices of learning evaluation and includes information about using technology and evaluating e-learning. Broad subject areas are evaluation planning, data collection, data analysis, and measurement and evaluation at work.

Measuring ROI in Environment, Health, and Safety

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118899164
Total Pages : 312 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis Measuring ROI in Environment, Health, and Safety by : Jack J. Phillips

Download or read book Measuring ROI in Environment, Health, and Safety written by Jack J. Phillips and published by John Wiley & Sons. This book was released on 2014-01-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using the most successful evaluation system in the world for measuring impact and ROI—the ROI Methodology—learn how to measure the success of all business programs and projects involving environmental initiatives, health-related programs for employees and citizens, and various safety programs in all types of settings Few topics are more important than the health and safety of employees, associates, and citizens. Organizations focus a tremendous amount of money/resources on maintaining a zero-harm approach to its employees, the greater community, and the surrounding environment. At the same time, organizations are implementing many types of wellness and fitness programs ensuring that employees remain healthy, safe, and productive. Measuring ROI in Environment, Health, and Safety shows how to measure the success of all types of programs and projects involving environmental initiatives, health-related programs for employees and citizens, and various safety programs in all types of settings. Environmental efforts, or green projects, can represent value for organizations. Eighty percent can deliver a positive ROI, and the other 20 percent are often required by regulation. In either case, it is critical to understand whether or not these projects are working. This new book will show step-by-step how to measure the success of many types of green programs. Within an organization, responsibility for environment, health, and safety is often under the direction of the same executive team. Their concern is always about how well the programs are working and, more importantly, what can be done to ensure that they are more successful. ROI in Environment, Health, and Safety introduces the ROI Methodology, now used by over 4,000 organizations, and the most successful and utilized evaluation system in the world for measuring program impact and ROI. It shows step-by-step how to capture the reaction to the various initiatives and programs a firm may institute, the learning necessary to make them successful, progress in terms of application and implementation, the specific business impact measures driven by these programs, and, finally, the financial ROI. Along the way, data is collected for process improvement to ensure that if certain programs are not working, they can be adjusted for success.

Learning for the Long Run

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Author :
Publisher : Association for Talent Development
ISBN 13 : 1562861085
Total Pages : 360 pages
Book Rating : 4.5/5 (628 download)

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Book Synopsis Learning for the Long Run by : Holly Burkett

Download or read book Learning for the Long Run written by Holly Burkett and published by Association for Talent Development. This book was released on 2016-11-22 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your learning organization truly indispensable. If you’re planting the seeds of improved organizational and individual effectiveness, you are a true learning leader. You know better than anyone that learning is an evolution, not a singular event. But what if your organization isn’t on the same page? Or worse, what if you find that your efforts are the first to go when there’s a change in the C-suite, or when budget cuts loom? Learning for the Long Run tackles sustainability concerns head-on. Discover seven proven practices businesses use to ensure continuity in learning and development. Original case studies from the public and private sector put these practices into action, while self-assessments and job aids show you how to attain a sustainable mindset. Explore how FlightSafety International leveraged its measurement capabilities to drive results and improve its avionics safety system. How the U.S. Army Warrant Officer Career College built and bent its change capabilities to prepare the next generation of Army officers, amid labor shortages and complex global threats. How the Tennessee Department of Human Resources led an award-winning shift to transform a tenure-based environment into a performance-driven learning culture. And more. In Learning for the Long Run, innovative change leader Holly Burkett demystifies how to earn credibility and grow the learning function into a mature enterprise that will weather today’s frequent business disruptions. Now’s the time to build lasting organizational value and resist the temptation of the quick fix.

ROI Fundamentals

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0787987166
Total Pages : 186 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis ROI Fundamentals by : Patricia Pulliam Phillips

Download or read book ROI Fundamentals written by Patricia Pulliam Phillips and published by John Wiley & Sons. This book was released on 2008-02-08 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: ROI Fundamentals ROI Fundamentals is the first of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology--developed by the ROI Institute--provides a practical system for evaluation planning, data collection, data analysis, and reporting. All six books in the series offer the latest tools, most current research, and practical advice for measuring ROI in a variety of settings. ROI Fundamentals outlines the basic ROI Methodology and shows why measuring return on investment is such a valuable process. The book highlights the benefits of implementing an effective ROI model and also reveals the challenges organizations face when incorporating the ROI Methodology. Using real-world examples from international companies, the authors explore the types of organizations that are best suited for the ROI Methodology and suggest the optimal time to implement it. The book also offers step-by-step information for planning an effective ROI evaluation.

Handbook of Training Evaluation and Measurement Methods

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Author :
Publisher : Routledge
ISBN 13 : 1317632559
Total Pages : 525 pages
Book Rating : 4.3/5 (176 download)

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Book Synopsis Handbook of Training Evaluation and Measurement Methods by : Jack J. Phillips

Download or read book Handbook of Training Evaluation and Measurement Methods written by Jack J. Phillips and published by Routledge. This book was released on 2016-05-20 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits, and return on investment, this book provides a comprehensive reference for those who are learning about or implementing an evaluation system. This new edition is fully revised and updated to reflect current developments, with step-by-step guidance on a range of vital topics, including: Developing a results-based approach to HRD Evaluation design Data collection and measuring success Calculating program costs and ROI Increasing management support for HRD programs. With end-of-chapter discussion questions and an accompanying online Instructor Guide, this fourth edition provides sound theory and practical solutions. The Handbook of Training Evaluation and Measurement Methods is a complete and detailed reference guide suitable for HRD professionals and students in advanced courses in HRD, training evaluation, and program evaluation.

Measuring ROI in Healthcare

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071812717
Total Pages : 366 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Measuring ROI in Healthcare by : Jack J. Phillips

Download or read book Measuring ROI in Healthcare written by Jack J. Phillips and published by McGraw Hill Professional. This book was released on 2013-05-14 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: A proven system for measuring the bottom-line value of any proposed healthcare initiative Healthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend. Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the nation itself--has been waiting for. In this groundbreaking book that is sure to heavily impact the healthcare industry, four ROI experts show you how to measure what was previously unmeasurable and place accurate dollar signs on what was formerly impossible to value. Whatever healthcare improvement projects you plan to introduce--from systemwide medical procedures, technology implementations, and systems integration to nurse retention, risk management, and leadership development-- Measuring ROI in Healthcare provides the tools you need to prove the worth of your project to decision makers. This step-by-step guide to collecting, analyzing, and reporting data in a consistent manner explains how to: Align your project’s intended outcomes with organizational needs Collect and measure project participant feedback Evaluate the application and implementation of projects Measure business impact and connect improvement directly to your efforts Develop monetary values to calculate ROI As budgets shrink and uncertainty grows, business leaders are demanding higher levels of accountability than ever before. Nowhere is this more apparent than in the healthcare industry. Use the proven methods of Measuring ROI in Healthcare to make sure your programs and projects will deliver what they promise and convince any decision maker that the organization's money will be well spent on your efforts. PRAISE FOR MEASURING ROI IN HEALTHCARE: "Measuring ROI in Healthcare should be mandatory reading for all executives of any sector in the healthcare arena: providers, payers, Pharma/device companies, policymakers, and scholars." -- Dr. David Lee Scher, MD, digital health technology consultant, Pennsylvania State University College of Medicine, Clinical Associate Professor of Medicine "There are very few constants in healthcare. Two of them--the push for greater quality and productivity--are comprehensively addressed by the authors. And in so doing, the direct connection between resource investment--time and money--and the return on those investments is concisely and profoundly made." -- Ross Mitchell, Vice President, External and Governmental Affairs, Baptist Health System "Kudos to the authors for providing a logical, systematic project evaluation framework that incorporates both financial and key nonfinancial elements affecting an investment decision." -- Hank Walker, Partner, Andrade/Walker Consulting, and former CEO of a large Catholic health system "Measuring ROI in Healthcare covers the most important ROI concepts to understand and gives leaders the necessary tools to be successful in that effort." -- Chris D. Van Gorder, FACHE, President and CEO, Scripps Health, and former Chairman of American College of Healthcare Executives "Executives, administrators, healthcare managers, advisors, professionals, and practitioners alike will find both the book and the ROI Methodology informative resources when planning major healthcare projects." -- Dr. Catherine S. Amos, Doctor of Optometry, EyeCare Associates, and former President of American Optometric Foundation