Mayo Clinic Values

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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

Author : Leonard L. Berry
Publisher : McGraw Hill Professional
ISBN 13 : 9780071590747
Total Pages : 256 pages
Book Rating : 4.5/5 (97 download)

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Book Synopsis Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by : Leonard L. Berry

Download or read book Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations written by Leonard L. Berry and published by McGraw Hill Professional. This book was released on 2008-05-31 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Mayo Clinic Values

Author : Matthew Dacy
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.8/5 (877 download)

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Book Synopsis Mayo Clinic Values by : Matthew Dacy

Download or read book Mayo Clinic Values written by Matthew Dacy and published by . This book was released on 2024-02-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Doctors Mayo

Author : Helen Clapesattle
Publisher :
ISBN 13 :
Total Pages : 484 pages
Book Rating : 4.:/5 (868 download)

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Book Synopsis The Doctors Mayo by : Helen Clapesattle

Download or read book The Doctors Mayo written by Helen Clapesattle and published by . This book was released on 1963 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Mayo Clinic

Author : David Blistein
Publisher : Rosetta Books
ISBN 13 : 0795351682
Total Pages : 337 pages
Book Rating : 4.7/5 (953 download)

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Book Synopsis The Mayo Clinic by : David Blistein

Download or read book The Mayo Clinic written by David Blistein and published by Rosetta Books. This book was released on 2018-09-18 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: A photo-filled history of the world-renowned medical center, based on the award-winning PBS documentary by Ken Burns, Erik Ewers, and Christopher Loren Ewers. On September 30, 1889, W.W. Mayo and his sons Will and Charlie performed the very first operation at a brand-new Catholic hospital in Rochester, Minnesota. It was called Saint Mary’s. The hospital was born out of the devastation of a tornado that had struck the town six years earlier, after which Mother Alfred Moes of the Sisters of Saint Francis told the Mayos that she had a vision of building a hospital that would “become world renowned for its medical arts.” Based on the film by acclaimed documentary filmmaker Ken Burns, The Mayo Clinic: Faith, Hope, Science chronicles the history of this unique organization, from its roots as an unlikely partnership between a country doctor and a Franciscan order of nuns to its position today as a worldwide model for patient care, research, and education. Featuring more than 400 compelling archival and modern images, as well as the complete script from the film, the book demonstrates how the institution’s remarkable history continues to inspire the way medicine is practiced there today. In addition, case studies reveal patients, doctors, and nurses in their most private moments as together they face difficult diagnoses and embark on uncertain treatments. The film and this companion book tell the story of an organization that has managed to stay true to its primary value: The needs of the patient come first. Together they make an important contribution to the critical discussions about the delivery of health care today in America—and the world.

Why We Revolt

Author : Victor Montori
Publisher : Rosetta Books
ISBN 13 : 0795352956
Total Pages : 164 pages
Book Rating : 4.7/5 (953 download)

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Book Synopsis Why We Revolt by : Victor Montori

Download or read book Why We Revolt written by Victor Montori and published by Rosetta Books. This book was released on 2020-09-29 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Mayo Clinic physician and founder of The Patient Revolution offers a “thoroughly convincing. . . call to action for medical industry reform” (Kirkus). Winner of the 2018 PenCraft Award for Literary Excellence, Why We Revolt exposes the corruption and negligence that are endemic in America’s healthcare system—and offers a blueprint for revolutionizing patient care across the country. Through a series of essays and first-hand accounts, Dr. Victor M. Montori demonstrates how the system has been increasingly exploited and industrialized, putting profit before patients. As costs soar, the United States continues to fall behind other countries on patient outcomes. Offering concrete, direct actions we can take to bring positive change to the healthcare system, Why We Revolt is an inspiring call-to-action for physicians, policymakers, and patients alike. Dr. Montori shows how we can work together to create a system that offers tailored healthcare in a kind and careful way. All proceeds from Why We Revolt go directly to Patient Revolution, a non-profit organization founded by Dr. Montori that empowers patients, caregivers, community advocates, and clinicians to rebuild our healthcare system.

Mayo Clinic Strategies To Reduce Burnout

Author : Stephen Swensen MD, MMM
Publisher : Oxford University Press
ISBN 13 : 0190848987
Total Pages : 329 pages
Book Rating : 4.1/5 (98 download)

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Book Synopsis Mayo Clinic Strategies To Reduce Burnout by : Stephen Swensen MD, MMM

Download or read book Mayo Clinic Strategies To Reduce Burnout written by Stephen Swensen MD, MMM and published by Oxford University Press. This book was released on 2020-02-07 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mayo Clinic Strategies to Reduce Burnout: 12 Actions to Create the Ideal Workplace tells the story of the evolving journey of those in the medical profession. It dwells not on the story of burnout, distress, compassion fatigue, moral injury, and cognitive dissonance but rather on a narrative of hope for professional fulfillment, well-being, joy, and camaraderie. Achieving this aim requires health care professionals and administrative leaders working together to create the ideal workplace-through nurturing positivity and pushing negativity aside. The ultimate aspiration is esprit de corps-the common spirit existing in members of a group that inspires enthusiasm, devotion, loyalty, camaraderie, engagement, and strong regard for the welfare of the team and of common interests and responsibilities. Mayo Clinic Strategies to Reduce Burnout: 12 Actions to Create the Ideal Workplace provides a road map for you to create esprit de corps for your team and organization. The map is paved with information about reliable, patient-centered, and thoughtful systems embedded within psychologically safe and just cultures. The authors drew on their extensive research on the well-being of health care professionals; from their experience in quality, department operations, leadership and organization development, management, safe havens, and care teams; and from their roles as president, chief wellness officer, chief quality officer, chair, principal investigator, senior fellow, and board director.

The Oxford Handbook of Organizational Climate and Culture

Author : Karen M. Barbera
Publisher : Oxford University Press
ISBN 13 : 0199860726
Total Pages : 752 pages
Book Rating : 4.1/5 (998 download)

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Book Synopsis The Oxford Handbook of Organizational Climate and Culture by : Karen M. Barbera

Download or read book The Oxford Handbook of Organizational Climate and Culture written by Karen M. Barbera and published by Oxford University Press. This book was released on 2014-05-07 with total page 752 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.

Value Management in Healthcare

Author : Nathan William Tierney
Publisher : Taylor & Francis
ISBN 13 : 1351591487
Total Pages : 337 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Value Management in Healthcare by : Nathan William Tierney

Download or read book Value Management in Healthcare written by Nathan William Tierney and published by Taylor & Francis. This book was released on 2017-10-06 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Nathan Tierney’s powerful storytelling is rarely seen in today’s health care business environment. We must redesign the health care delivery system---a team sport in service of patients, hold it accountable with measurement to improve outcomes, and quantify the resource costs over the full cycle of care. Value-based health care is a framework through which these goals are achieved, and Tierney provides a detailed playbook to get your organization there. Outlined in incredible detail and clarity, he presents core concepts and dives into the key metrics needed to build, maintain, and scale a successful value-based health care organization. Nathan shares a realistic vision of what any CEO should expect when developing their own Value Management Office. Nothing is more important to me than improving the lives of those I love. My personal mission is to create systemic change with an impact on the global stage. This playbook needs to be on the desk of every executive, clinician, and patient today." -Mahek Shah, MD, Senior Researcher and Senior Project Leader, Harvard Business School Our current healthcare system’s broken. The Organization for Economic Co-Operation and Development (OECD) predicts health care costs could increase from 6% to 14% of GDP by 2060. The cause of this increase is due to (1) a global aging population, (2) growing affluence, (3) rise in chronic diseases, and (4) better-informed patients; all of which raises the demand for healthcare. In 2006, Michael Porter and Elizabeth Teisberg authored the book ‘Redefining Health Care: Creating Value-Based Competition on Results.’ In it, they present their analysis of the root causes plaguing the health care industry and make the case for why providers, suppliers, consumers, and employers should move towards a patient-centric approach that optimizes value for patients. According to Porter, "value for patients should be the overarching principle for our broken system." Since 2006, Professor Porter, accompanied by his esteemed Harvard colleague, Profesor Robert Kaplan, have worked tirelessly to promote this new approach and pilot it with leading healthcare delivery organizations like Cleveland Clinic, Mayo Clinic, MD Anderson, and U.S. Department of Veteran Affairs. Given the current state of global healthcare, there is urgency to achieve widespread adoption of this new approach. The intent of this book is to equip all healthcare delivery organizations with a guide for putting the value-based concept into practice. This book defines the practice of value-based health care as Value Management. The book explores Profesor Porter’s Value Equation (Value = Outcomes/ Cost), which is central to Value Management, and provides a step-by-step process for how to calculate the components of this equation. On the outcomes side, the book presents the Value Realization Framework, which translates organizational mission and strategy into a comprehensive set of performance measures and contextualizes the measures for healthcare delivery. The Value Realization Framework is based on Professor Kaplan's ground-breaking Balanced Scorecard approach, but specific to healthcare organizations. On the costs side, the book details the Harvard endorsed time-driven activity based costing (TDABC) methodology, which has proven to be a modern catalyst for defining HDO costs. Finally, this book covers the need and a plan to establish a Value Management Office to lead the delivery transformation and govern operations. This book is designed in a format where any organization can read it and acquire the fundamentals and methodologies of Value Management. It is intended for healthcare delivery organizations in need of learning the specifics of achieving the implementation of value-based healthcare.

Mrs. Charlie

Author : Judith Hartzell
Publisher :
ISBN 13 : 9780970356901
Total Pages : 130 pages
Book Rating : 4.3/5 (569 download)

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Book Synopsis Mrs. Charlie by : Judith Hartzell

Download or read book Mrs. Charlie written by Judith Hartzell and published by . This book was released on 2000 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes photos contributed by Prudence Mayo Fox, John Hartzell, Mayo Kooiman, Penelope Mayo Lord, Charles Mayo Rankin, Edith Rankin Redden, and Olmsted Historical Society, Rochester, Minnesota.

The Sister's Story

Author : Sister Ellen Whelan
Publisher : Mayo Foundation for Medical Education & Research
ISBN 13 : 9781893005938
Total Pages : 196 pages
Book Rating : 4.0/5 (59 download)

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Book Synopsis The Sister's Story by : Sister Ellen Whelan

Download or read book The Sister's Story written by Sister Ellen Whelan and published by Mayo Foundation for Medical Education & Research. This book was released on 2003-06 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1883 a tornado devastated the frontier town of Rochester, Minnesota--with extraordinary consequences. Responding to the tragedy, a group of Catholic Sisters built a hospital in a comfield and asked a family of doctors to staff it. A handshake, not a legal document, sealed the agreement and symbolized the mutual trust that continues today between the world-acclaimed hospital and Mayo Clinic. This book tells the human story behind Saint Marys Hospital founded by the Sisters of Saint Francis and their partnership with Dr. William Worrall Mayo and his surgeon sons, Drs. Will and Charlie Mayo.

Women of Mayo Clinic

Author : Virginia M Wright-Peterson
Publisher : Minnesota Historical Society
ISBN 13 : 1681340011
Total Pages : 212 pages
Book Rating : 4.6/5 (813 download)

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Book Synopsis Women of Mayo Clinic by : Virginia M Wright-Peterson

Download or read book Women of Mayo Clinic written by Virginia M Wright-Peterson and published by Minnesota Historical Society. This book was released on 2016-03-01 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The story of Mayo Clinic begins on the Minnesota prairie following a devastating tornado in 1883. It also begins with the women who joined the growing practice as physicians, as laboratory researchers, as developers of radium therapy and cancer treatments, and as innovators in virtually all aspects of patient care, education, and research. While these women contributed to the clinic’s origins and success, their roles have not been widely celebrated—until now. Women of Mayo Clinic traces those early days from the perspectives of more than forty women—nurses, librarians, social workers, mothers, sisters, and wives—who were instrumental in the world-renowned medical center’s development. Mother Alfred Moes persuaded Dr. William Worrall Mayo to take on the hospital project. Edith Graham was the first professionally trained nurse to work at the practice. Alice Magaw developed a national reputation administering anesthesia in the operating rooms there. Maud Mellish Wilson established the library and burnished the clinic’s standing through widely distributed publications about its innovations. Virginia Wright-Peterson tells the stories of these and other talented, dedicated pioneers through institutional records and clippings from the period, introducing a welcome new perspective on the history of both Mayo Clinic and women in medicine.

The Value of Sharing

Author : Spencer Johnson
Publisher :
ISBN 13 :
Total Pages : 72 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis The Value of Sharing by : Spencer Johnson

Download or read book The Value of Sharing written by Spencer Johnson and published by . This book was released on 1978 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Mayo brothers, knowing the importance of sharing, enter a career in which they can share their knowledge, skills, and money with sick people and other doctors.

Mayo Clinic Family Health Book

Author : Mayo Clinic
Publisher : Oxmoor House
ISBN 13 : 9781603200776
Total Pages : 1448 pages
Book Rating : 4.2/5 (7 download)

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Book Synopsis Mayo Clinic Family Health Book by : Mayo Clinic

Download or read book Mayo Clinic Family Health Book written by Mayo Clinic and published by Oxmoor House. This book was released on 2009-10-06 with total page 1448 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Mayo Clinic Guide to a Healthy Pregnancy

Author : Mayo Clinic
Publisher : Harper Collins
ISBN 13 : 0061828629
Total Pages : 628 pages
Book Rating : 4.0/5 (618 download)

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Book Synopsis Mayo Clinic Guide to a Healthy Pregnancy by : Mayo Clinic

Download or read book Mayo Clinic Guide to a Healthy Pregnancy written by Mayo Clinic and published by Harper Collins. This book was released on 2009-03-17 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book description to come.

The South Beach Diet Cookbook

Author : Arthur Agatston
Publisher : Rodale
ISBN 13 : 1579549578
Total Pages : 354 pages
Book Rating : 4.5/5 (795 download)

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Book Synopsis The South Beach Diet Cookbook by : Arthur Agatston

Download or read book The South Beach Diet Cookbook written by Arthur Agatston and published by Rodale. This book was released on 2004-04-13 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: A companion to "The South Beach Diet" presents more than two hundred recipes that demonstrate how to eat healthfully without compromising taste, outlining the diet's basic philosophies and sharing personal success stories.

Evidence-Based Medicine and the Changing Nature of Health Care

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309113695
Total Pages : 202 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Evidence-Based Medicine and the Changing Nature of Health Care by : Institute of Medicine

Download or read book Evidence-Based Medicine and the Changing Nature of Health Care written by Institute of Medicine and published by National Academies Press. This book was released on 2008-09-06 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on the work of the Roundtable on Evidence-Based Medicine, the 2007 IOM Annual Meeting assessed some of the rapidly occurring changes in health care related to new diagnostic and treatment tools, emerging genetic insights, the developments in information technology, and healthcare costs, and discussed the need for a stronger focus on evidence to ensure that the promise of scientific discovery and technological innovation is efficiently captured to provide the right care for the right patient at the right time. As new discoveries continue to expand the universe of medical interventions, treatments, and methods of care, the need for a more systematic approach to evidence development and application becomes increasingly critical. Without better information about the effectiveness of different treatment options, the resulting uncertainty can lead to the delivery of services that may be unnecessary, unproven, or even harmful. Improving the evidence-base for medicine holds great potential to increase the quality and efficiency of medical care. The Annual Meeting, held on October 8, 2007, brought together many of the nation's leading authorities on various aspects of the issues - both challenges and opportunities - to present their perspectives and engage in discussion with the IOM membership.

Electronic Medical Records

Author : Jerome H. Carter
Publisher : ACP Press
ISBN 13 : 9781930513013
Total Pages : 478 pages
Book Rating : 4.5/5 (13 download)

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Book Synopsis Electronic Medical Records by : Jerome H. Carter

Download or read book Electronic Medical Records written by Jerome H. Carter and published by ACP Press. This book was released on 2001 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clinical Infomation Systems are increasingly important in Medical Practice. This work is a two-part book detailing the importance, selection and implementation of information systems in the health care setting. Volume One discusses the technical, organizational, clinical and administrative issues pertaining to EMR implementation. Highlighted topics include: infrastructure of the electronic patient records for administrators and clinicians, understanding processes and outcomes, and preparing for an EMR. The second workbook is filled with sample charts and questions, guiding the reader through the actual EMR implementation process.