Maximize Your Business Potential With This Winning Telephone Customer Service Strategy

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Maximize your business potential with this winning telephone customer service strategy!

Author : Danielle Gaudreau
Publisher : Danielle Gaudreau
ISBN 13 :
Total Pages : 14 pages
Book Rating : 4./5 ( download)

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Book Synopsis Maximize your business potential with this winning telephone customer service strategy! by : Danielle Gaudreau

Download or read book Maximize your business potential with this winning telephone customer service strategy! written by Danielle Gaudreau and published by Danielle Gaudreau. This book was released on 2021-07-18 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is the heart of every business. Without GREAT customer service, your business may not be THRIVING to its FULL potential. 87% of happy customers will PROMOTE your company by telling others that your service was great. Allowing your current clients to stay LOYAL, and ATTRACT new ones! On the other hand, 96% of unsatisfied customers will tell others about a bad experience they had. This obviously reflects badly on the company. This is why it's CRUCIAL to offer an exceptional level of customer service! Having close to 20 years of experience in the industry, my role is to help you MAXIMIZE your business potential, by teaching this elite customer service strategy. This course, built for corporate and business owners, could potentially also help with: - give your agents a CLEAR framework to go by - have your agents learn proper telephone etiquette - increase your agents PRODUCTIVITY - give your business a GOOD REPUTATION - have your agents learn the basic method of retaining a client - have your agents sound professional - turn your clients into PROMOTERS Teaching your agents how to deliver WORLD CLASS customer service over the telephone can also likely OPTIMIZE your chance of having a great reputation, increasing your company's success. In fact, companies with superior customer service brings 5.7 times MORE REVENUE than competitors that lag in their customer service! In 2021, you simply can NOT survive unless you have a great REPUTATION! This is why, you need to make customer service an absolute PRIORITY... It's the BACKBONE of your business! Potentially, this course could also help you save money by not having to spend as much in advertising! It offers INCREDIBLE value, and includes the 8 steps to a perfect call, as well as the tips, cues, and tactics I learned through the many years of practice I had. *For your convenience, all the documents also have been created. Also, the name of your company and/or logo can easily be added. 30 day money back guarantee DISCLOSURE: Results are dependent upon experience and will vary based on effort, education, business model, and market forces sometimes beyond our control. Please note that evolvecoaching is not offering a business opportunity. Evolvecoaching teaches skills and insight drawn from their experiences. There are no guarantees of earnings and your results may vary.

Service strategy

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 0113310455
Total Pages : 278 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Service strategy by : Great Britain. Office of Government Commerce

Download or read book Service strategy written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

The Service Profit Chain

Author : James L. Heskett
Publisher : Simon and Schuster
ISBN 13 : 1439108307
Total Pages : 345 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis The Service Profit Chain by : James L. Heskett

Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

Winning With Strategic Marketing

Author : David Altounian
Publisher : Business Expert Press
ISBN 13 : 1637425503
Total Pages : 211 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Winning With Strategic Marketing by : David Altounian

Download or read book Winning With Strategic Marketing written by David Altounian and published by Business Expert Press. This book was released on 2023-12-28 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive guide to marketing for leaders of small and midsized businesses, empowering them to expand and evolve their enterprises. It offers a framework to create a fundamental marketing plan that helps business leaders understand and thrive in a competitive environment. The framework offers a step-by-step process to build a plan that will enable readers to acquire new customers, maintain existing clientele, anticipate competitors' moves, showcase product uniqueness, grasp pricing strategies, refine branding messages, and select appropriate metrics to evaluate progress. By adhering to our straightforward approach, readers will learn how to develop a marketing strategy that will help generate sales, profit, and customer satisfaction.

At Your Service

Author : Frank Eliason
Publisher : John Wiley & Sons
ISBN 13 : 1118217225
Total Pages : 240 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis At Your Service by : Frank Eliason

Download or read book At Your Service written by Frank Eliason and published by John Wiley & Sons. This book was released on 2012-04-24 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization.

Life Coach Handbook (Second Edition)

Author : Kevin William Grant
Publisher : Kevin William Grant
ISBN 13 :
Total Pages : 727 pages
Book Rating : 4.8/5 (85 download)

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Book Synopsis Life Coach Handbook (Second Edition) by : Kevin William Grant

Download or read book Life Coach Handbook (Second Edition) written by Kevin William Grant and published by Kevin William Grant. This book was released on 2022-04-30 with total page 727 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second Edition This textbook covers the fundamentals of setting up a coaching business. I share tools and techniques that will assist you in launching and running your thriving coaching business. I approach this topic from coaching, psychology, counseling, marketing, and corporate management perspectives. The following foundational coaching resources are covered in this handbook: Context— Background information, research findings, theory, and contextual material that will give you the background you need. Guidelines— Best practices that will streamline your coaching processes and guarantee you deliver high-quality coaching services to your clients. Planning— Critical planning and decision-making techniques to rapidly optimize your coaching business. Records— Best practices for professionally documenting coaching information such as notes, records, intake, agreements, questionnaires, and feedback. Skills— Core coaching skills, techniques, and tips so you can get certified, launch your coaching business, and start immediately. Mental Health— Insights, context, and tools that will ensure you take into account, manage, and appropriately refer clients with mental health issues. Business— Foundational knowledge needed to run your business, manage financials, market your services effectively, create your brand, and build your Internet presence. Exercises— Proven techniques that will generate immediate success by jumpstarting the coaching process with your clients. Forms— Sample forms and business documents you can adapt and tune to your specific coaching practice. Tools— Smart tools that will help pinpoint particular client issues so you can make informed, empathetic, and professional coaching decisions.

Black Enterprise

Author :
Publisher :
ISBN 13 :
Total Pages : 222 pages
Book Rating : 4./5 ( download)

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Book Synopsis Black Enterprise by :

Download or read book Black Enterprise written by and published by . This book was released on 1994-11 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: BLACK ENTERPRISE is the ultimate source for wealth creation for African American professionals, entrepreneurs and corporate executives. Every month, BLACK ENTERPRISE delivers timely, useful information on careers, small business and personal finance.

Customer Service on the Internet

Author : Jim Sterne
Publisher : Wiley
ISBN 13 : 9780471382584
Total Pages : 0 pages
Book Rating : 4.3/5 (825 download)

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Book Synopsis Customer Service on the Internet by : Jim Sterne

Download or read book Customer Service on the Internet written by Jim Sterne and published by Wiley. This book was released on 2000-05-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: * Create a service plan that takes full advantage of the Web's potential * Determine the best way to present your company's information on the Web * Effectively manage e-mail * Find out exactly what your customers want and measure their satisfaction * Examine how others are using networked computer communications * Utilize extranets to lock in customers and channel partners and lock out competitors Visit our Web site at www.wiley.com/compbooks/

Defining Your Market

Author : William Winston
Publisher : Routledge
ISBN 13 : 1317957776
Total Pages : 171 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Defining Your Market by : William Winston

Download or read book Defining Your Market written by William Winston and published by Routledge. This book was released on 2016-01-28 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visionary companies build markets today to be market leaders tomorrow. This book provides the blueprint. Defining Your Market: Winning Strategies for High-Tech, Industrial, and Service Firms contains research, case studies, and literature reviews on market definition to help marketers, managers, researchers, and strategic planners formulate profitable marketing strategies. Timely and practical, this book offers a research-based methodology for defining markets that will help your company determine relevant markets and make it the most competitive business in the industry. Although market definition is the foundation for formulating business strategies and is critical to corporate performance, marketers and top management often rely on intuition or incomplete analyses when targeting markets. This text discusses the marketing methods used by leading companies and executive and provides you with the knowledge to create strategies that will work for your company. Defining Your Market examines the topics that will help your company become more successful now and into the next century, including: customer and competitive-driven market definitions the five core dimensions of market definition-- customer needs, customer groups, technology, products, and competition managerial implications related to strategic planning, formulating the marketing mix, integrating marketing and technology, and global strategy strategies for businesses for redefining markets and successfully competing in the 21st century the impact company size has on marketing strategies how to avoid the dangers of creating a market definition that is too narrow and limiting or one that is too broad and overlooks profitable niches in the market Each chapter of Defining Your Market features exercises that will help you understand new concepts and allows you to put these methods to immediate and profitable use. You will be able to learn about the tools and techniques that work for Andersen Consulting, Dell, General Electric, Intel, Merck, and Microsoft, and dozens of leading business marketers.Defining Your Market provides you with strategies that will help you define and redefine the most relevant and profitable markets for a successful and competitive business.

Dominican Republic Foreign Policy and Government Guide Volume 1 Strategic Information and Developments

Author : IBP, Inc.
Publisher : Lulu.com
ISBN 13 : 1438714459
Total Pages : 297 pages
Book Rating : 4.4/5 (387 download)

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Book Synopsis Dominican Republic Foreign Policy and Government Guide Volume 1 Strategic Information and Developments by : IBP, Inc.

Download or read book Dominican Republic Foreign Policy and Government Guide Volume 1 Strategic Information and Developments written by IBP, Inc. and published by Lulu.com. This book was released on 2013-08-01 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dominican Republic Foreign Policy and Government Guide

Commerce Business Daily

Author :
Publisher :
ISBN 13 :
Total Pages : 2086 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis Commerce Business Daily by :

Download or read book Commerce Business Daily written by and published by . This book was released on 2000 with total page 2086 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Strategic Customer Service

Author : John A. GOODMAN
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 081441334X
Total Pages : 274 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Strategic Customer Service by : John A. GOODMAN

Download or read book Strategic Customer Service written by John A. GOODMAN and published by AMACOM Div American Mgmt Assn. This book was released on 2009-05-13 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

Marketing Your Business

Author : Robert E Stevens
Publisher : Routledge
ISBN 13 : 1135186642
Total Pages : 328 pages
Book Rating : 4.1/5 (351 download)

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Book Synopsis Marketing Your Business by : Robert E Stevens

Download or read book Marketing Your Business written by Robert E Stevens and published by Routledge. This book was released on 2013-10-31 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examine essential marketing disciplines and weapons!This essential book will show you how to design a strategic marketing plan for any brand, product, service, or business! It explains all of the major marketing disciplines and familiarizes you with the marketing “weapons arsenal.” It also teaches you to conduct a marketing audit, provides helpful sample worksheets and forms and includes case examples, a glossary of marketing terms, and appendixes discussing sources of “marketing intelligence” and professional marketing associations.This single volume provides a step-by-step process (with short, clear examples) of how to develop a custom plan to fit any business. In addition, it defines all of the business terms you’ll find inside and lists additional resources to draw upon. With Marketing Your Business: A Guide to Developing a Strategic Marketing Plan, you will explore: the process of selecting the right strategy by defining your business strategy, assessing the most relevant focal points, and choosing the marketing strategy that will work best for you the arsenal of current marketing weaponry--advertising, budgeting, promotions, pricing, sales, database marketing, public relations, packaging, legal issues, and more! the nature of strategic marketing plans-competitive and environmental assessments, mission statements, slogans, budgeting, goals and objectives, etc. key checklists and 13 sample work forms that will help you formulate your plan and much more! Ideal for use by educators and students as well as businesspeople, Marketing Your Business brings together everything you need to know to develop an effective strategic marketing plan and put it into action!

Cult of Analytics: Driving Online Marketing Strategies Using Web Analytics

Author : Steve Jackson
Publisher : Routledge
ISBN 13 : 1136441417
Total Pages : 275 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Cult of Analytics: Driving Online Marketing Strategies Using Web Analytics by : Steve Jackson

Download or read book Cult of Analytics: Driving Online Marketing Strategies Using Web Analytics written by Steve Jackson and published by Routledge. This book was released on 2009-06-04 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to understand and get true value from your online content you need to understand how it is used by your customers. If you work with web analytics and online search optimization, this book will provide you with the tools and insight you need to do just that. Even more, it will give you an actionable plan to transform the culture of your organization into one that uses web analytics on a daily basis, focusing on real changes you can make to your department and processes to transform the way your business works. With examples from dozens of companies ranging from small businesses, to consumer sites like Amazon, to some of the largest companies in the world including Tesco and Google, Cult of Analytics demonstrates just how to apply web analytics to your business.

The Pocket Small Business Owner's Guide to Business Plans

Author : Brian Hill
Publisher : Skyhorse Publishing Inc.
ISBN 13 : 1581159277
Total Pages : 225 pages
Book Rating : 4.5/5 (811 download)

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Book Synopsis The Pocket Small Business Owner's Guide to Business Plans by : Brian Hill

Download or read book The Pocket Small Business Owner's Guide to Business Plans written by Brian Hill and published by Skyhorse Publishing Inc.. This book was released on 2013-02 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Planning is essential to creating a competitive advantage for your small business, and properly done, it can actually be fun. That is the message of this thorough guide, written in easy-to-follow, nontechnical language that you don’t need an MBA to understand. In what areas will your business specialize? What are some of the resources you will need, and challenges you will face? How much do you want your company to grow? Once you have established a vision of your business’s future, you will be on your way to making it a reality. Topics covered include: Creating a business model Identifying and beating the competition Calculating expenses Determining whether you need additional capital Avoiding common mistakes Writing your executive summary Developing a marketing strategy Evaluating your team Analyzing your progress And more! Whatever your background and whatever kind of business you dream of starting, this latest installment in our popular Pocket Small Business Owner’s Guide will help you to achieve your goals!

Digital Minds

Author : WSI World
Publisher : FriesenPress
ISBN 13 : 1525562460
Total Pages : 135 pages
Book Rating : 4.5/5 (255 download)

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Book Synopsis Digital Minds by : WSI World

Download or read book Digital Minds written by WSI World and published by FriesenPress. This book was released on 2020-03-04 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's marketing world, it isn't a question of whether you're doing digital marketing; it's a question of whether you're doing it better than your competitors! Over the years, digital marketing has become more and more complex and competitive. If you want to generate more leads and sales, expand your brand awareness, and build a loyal customer base, average digital marketing won't cut it. You need a plan that will outperform the competition and resonate with your target audience. If your digital strategy isn't bringing you the results you want, it may need some fine-tuning. In this book, some of WSI's most experienced thought-leaders will walk you through the 12 key components of an effective digital strategy. You'll learn how to leverage competitive research and well-defined buyer personas to compose a marketing plan that makes sense for your business. As well as marketing best practices on digital advertising, chatbots, video marketing, SEO, social, and lead nurturing that you can implement right away.

Strategic Social Media

Author : L. Meghan Mahoney
Publisher : John Wiley & Sons
ISBN 13 : 1119890365
Total Pages : 390 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Strategic Social Media by : L. Meghan Mahoney

Download or read book Strategic Social Media written by L. Meghan Mahoney and published by John Wiley & Sons. This book was released on 2024-04-16 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to utilize social media strategies that inspire behavior change in any landscape Strategic Social Media: From Marketing to Social Change, Second Edition combines best social media marketing practices with the application of traditional communication, behavior change, and marketing theories. More than a basic "how-to" guide, this innovative resource balances social media theory and real-world practice in a variety of areas, including advocacy, public health, entertainment, and education. With a clear and readable style, the authors explain the power and possibilities of social media to influence personal relationships and social change. The media environment of today is more mobile, visual, and personalized than ever before. In the second edition of Strategic Social Media, the authors incorporate advances in the field such as enhanced visual communication, digital experience sharing, omnichannel marketing, IoT, artificial intelligence, mass personalization, and social e-commerce. An entirely new chapter on utilizing social media for personal branding efforts is accompanied by new and updated examples, action plans, business models, and international case studies throughout. Covers all key aspects of strategic social media: landscape, messages, marketing and business models, social change, and the future Highlights opportunities to break down barriers with institutions of power, achieve greater transparency, and mobilize users through social media Contains social media strategies readers can apply to any past, present, or future social media platform Helps practitioners make better decisions about brand objectives and evaluate and monitor social media marketing efforts Provides clear guidance on crafting social media messages that reach intended audiences and ignite dialogue and behavior change Offering comprehensive coverage of both the theory and practice of facilitating behavior change in social media audiences, Strategic Social Media: From Marketing to Social Change, Second Edition, is essential reading for undergraduate and graduate students in digital and social media marketing courses, social media practitioners, entrepreneurs, digital content creators, journalists, activists, and marketing and public relations professionals.