Managing The Unexpected Assuring High Performance In An Age Of Complexity

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Managing the Unexpected

Author : Karl E. Weick
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.4/5 (91 download)

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Book Synopsis Managing the Unexpected by : Karl E. Weick

Download or read book Managing the Unexpected written by Karl E. Weick and published by Jossey-Bass. This book was released on 2001-07-19 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Of all the people Tom and I quoted in In Search of Excellence Karl Weick was hands down the most influential. As a researcher and thought leader on matters organizational and strategic, Karl gets an eleven on my scale of one to ten. Now Weick and Sutcliffe have written on a subject they have been researching for a very long time: excellence in responding to crisis in organizational settings that are inherently complex and dangerous. The differences they find between these organizations and the ones that, well, kill people have much to teach us all, even those of us operating in less dangerous settings. I loved this book, even the footnotes." --Bob Waterman, coauthor, In Search of Excellence "The cost of unpleasant surprises in business is escalating. Missed earnings or late and unsafe products or services, for example, can result in disastrous consequences for a company and its management . . . . Weick and Sutcliffe offer five sound organizational principles for building a company that delivers what it promises. This is an exceptionally well written and practical book that can ensure your company's future." --Michael Beer, Cahners-Rabb Professor of Business Administration, Harvard Business School "For anyone who wants a better understanding of how organizations and leaders can cope with and master ambiguity, uncertainty, and change, this is the first and best book to go to." --Warren Bennis, University Professor and Distinguished Professor of Business Administration, University of Southern California Marshall School of Business, and coauthor, Geeks and Geezers "Breaks important new ground in organization theory and provides extremely relevant insights for leaders who want to create high performance cultures that are also truly adaptable and resilient. Written in a captivating style, filled with evocative examples and pragmatic guidelines, this book should be mandatory reading for both theorist and practitioner alike." --John Seely Brown, former director Xerox Palo Alto Research Center and coauthor, The Social Life of Information, HBSP 2000 "A must read for managers and others in organizations with low tolerance for error. Weick and Sutcliffe's book is filled with recipes for success." --Karlene H. Roberts, professor, Walter A. Haas School of Business, University of California, Berkeley

Managing the Unexpected

Author : Karl E. Weick
Publisher : John Wiley & Sons
ISBN 13 : 0470534230
Total Pages : 212 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Managing the Unexpected by : Karl E. Weick

Download or read book Managing the Unexpected written by Karl E. Weick and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.

Managing the Unexpected

Author : Karl E. Weick
Publisher : John Wiley & Sons
ISBN 13 : 1118862414
Total Pages : 231 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis Managing the Unexpected by : Karl E. Weick

Download or read book Managing the Unexpected written by Karl E. Weick and published by John Wiley & Sons. This book was released on 2015-09-15 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance. "Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat. Explore the many different kinds of unexpected events that your organization may face Consider updated case studies and research Discuss how highly reliable organizations are able to maintain control during unexpected events Discover tactics that may bolster your organization's ability to face the unexpected with confidence Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations—and confidently face unexpected challenges.

Yes to the Mess

Author : Frank J. Barrett
Publisher : Harvard Business Press
ISBN 13 : 1422183955
Total Pages : 228 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Yes to the Mess by : Frank J. Barrett

Download or read book Yes to the Mess written by Frank J. Barrett and published by Harvard Business Press. This book was released on 2012-07-24 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Duke Ellington and Miles Davis teach us about leadership How do you cope when faced with complexity and constant change at work? Here’s what the world’s best leaders and teams do: they improvise. They invent novel responses and take calculated risks without a scripted plan or a safety net that guarantees specific outcomes. They negotiate with each other as they proceed, and they don’t dwell on mistakes or stifle each other’s ideas. In short, they say “yes to the mess” that is today’s hurried, harried, yet enormously innovative and fertile world of work. This is exactly what great jazz musicians do. In this revelatory book, accomplished jazz pianist and management scholar Frank Barrett shows how this improvisational “jazz mind-set” and the skills that go along with it are essential for effective leadership today. With fascinating stories of the insights and innovations of jazz greats such as Miles Davis and Sonny Rollins, as well as probing accounts of the wisdom gleaned from his own experience as a jazz musician, Barrett introduces a new model for leading and collaborating in organizations. He describes how, like skilled jazz players, leaders need to master the art of unlearning, perform and experiment simultaneously, and take turns soloing and supporting each other. And with examples that range from manufacturing to the military to high-tech, he illustrates how organizations must take an inventive approach to crisis management, economic volatility, and all the rapidly evolving realities of our globally connected world. Leaders today need to be expert improvisers. Yes to the Mess vividly shows how the principles of jazz thinking and jazz performance can help anyone who leads teams or works with them to develop these critical skills, wherever they sit in the organization. Engaging and insightful, Yes to the Mess is a seminar on collaboration and complexity, against the soulful backdrop of jazz.

Safety at the Sharp End

Author : Dr Margaret Crichton
Publisher : Ashgate Publishing, Ltd.
ISBN 13 : 1472424018
Total Pages : 348 pages
Book Rating : 4.4/5 (724 download)

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Book Synopsis Safety at the Sharp End by : Dr Margaret Crichton

Download or read book Safety at the Sharp End written by Dr Margaret Crichton and published by Ashgate Publishing, Ltd.. This book was released on 2013-08-28 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Safety at the Sharp End is a general guide to the theory and practice of non-technical skills for safety. It covers the identification, training and evaluation of non-technical skills and has been written for use by individuals who are studying or training these skills on CRM and other safety or human factors courses. The material is also suitable for undergraduate and post-experience students studying human factors or industrial safety programmes.

Managing The Unexpected: Assuring High Performance In An Age Of Complexity

Author : Weick Sutcliffe
Publisher : John Wiley & Sons
ISBN 13 : 9788126509553
Total Pages : 228 pages
Book Rating : 4.5/5 (95 download)

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Book Synopsis Managing The Unexpected: Assuring High Performance In An Age Of Complexity by : Weick Sutcliffe

Download or read book Managing The Unexpected: Assuring High Performance In An Age Of Complexity written by Weick Sutcliffe and published by John Wiley & Sons. This book was released on 2006-09 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: High reliability organizations (HROs) such as ER units in hospitals or firefighting units, are designed to perform well under extreme stress and pressure. Using HROs as the model for the 21st century organization, Karl Weick and Kathleen Sutcliffe show executives and upper level managers the competencies their organizations need to develop in order to handle surprises effectively and with a high degree of reliability without sacrificing speed.

Positive Organizational Scholarship

Author : Kim Cameron
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1576759660
Total Pages : 480 pages
Book Rating : 4.5/5 (767 download)

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Book Synopsis Positive Organizational Scholarship by : Kim Cameron

Download or read book Positive Organizational Scholarship written by Kim Cameron and published by Berrett-Koehler Publishers. This book was released on 2003-08-09 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scholarship establishes a new field of study in the organizational sciences. Just as positive psychology focuses on exploring optimal individual psychological states rather than pathological ones, Positive Organizational Scholarship focuses attention on optimal organizational states --- the dynamics in organizations that lead to the development of human strength, foster resiliency in employees, make healing, restoration, and reconciliation possible, and cultivate extraordinary individual and organizational performance. While the concept of positive organizational scholarship encompasses the examination of typical and even dysfunctional patterns of behavior, it emphasizes positive deviance from expected patterns. Positive Organizational Scholarship examines the enablers, motivations, and effects associated with remarkably positive phenomena --- how they are facilitated, why they work, how they can be identified, and how researchers and managers can capitalize on them. The contributors do not adopt one particular theory or framework but draw from the full spectrum of organizational theories to understand, explain, and predict the occurrence, causes, and consequences of positivity. Positive Organizational Scholarship rigorously seeks to understand what represents the best of the human condition based on scholarly research and theory. This book invites organizational scholars to build upon and extend the positive organizational phenomena being examined. It provides the definitional, theoretical, and empirical foundations for what will become a cumulative body of enduring work.

Mindfulness in Organizations

Author : Jochen Reb
Publisher : Cambridge University Press
ISBN 13 : 1107064805
Total Pages : 437 pages
Book Rating : 4.1/5 (7 download)

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Book Synopsis Mindfulness in Organizations by : Jochen Reb

Download or read book Mindfulness in Organizations written by Jochen Reb and published by Cambridge University Press. This book was released on 2015-06-30 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides researchers and professionals with an overview of the latest theory and empirical research on mindfulness in an organizational context.

Towards Resilient Organizations and Societies

Author : Rómulo Pinheiro
Publisher : Springer Nature
ISBN 13 : 3030820726
Total Pages : 356 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Towards Resilient Organizations and Societies by : Rómulo Pinheiro

Download or read book Towards Resilient Organizations and Societies written by Rómulo Pinheiro and published by Springer Nature. This book was released on 2021-11-16 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book brings together scholars in the fields of management, public policy, regional studies, and organization theory around the concept of resilience. The aim is to provide a more holistic understanding of the complex phenomenon of resilience from a multi-sectorial, cross-national, and multidisciplinary perspective. The book facilitates a conversation across diverse disciplinary specializations and empirical domains. The authors contribute both to theory testing and theory development and provide key empirical insights useful for societies, organizations, and individuals experiencing disruptive pressures, not least in the context of a post-COVID-19 world. Diverse chapters are held together by a clear organization of the volume across levels of analysis (resilience in organizations and societies) and by an original perspective on resilience derived from an extended review, by the editors, of the existing literature and knowledge gaps, according to which each of the individual chapter contributions is positioned and connected to.

The Palgrave Handbook of Organizational Change Thinkers

Author :
Publisher :
ISBN 13 : 9783319498201
Total Pages : pages
Book Rating : 4.4/5 (982 download)

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Book Synopsis The Palgrave Handbook of Organizational Change Thinkers by :

Download or read book The Palgrave Handbook of Organizational Change Thinkers written by and published by . This book was released on 19?? with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Illusion of Risk Control

Author : Gilles Motet
Publisher : Springer
ISBN 13 : 3319329391
Total Pages : 112 pages
Book Rating : 4.3/5 (193 download)

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Book Synopsis The Illusion of Risk Control by : Gilles Motet

Download or read book The Illusion of Risk Control written by Gilles Motet and published by Springer. This book was released on 2017-08-01 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is open access under a CC BY 4.0 license. This book explores the implications of acknowledging uncertainty and black swans for regulation of high-hazard technologies, for stakeholder acceptability of potentially hazardous activities and for risk governance. The conventional approach to risk assessment, which combines the likelihood of an event and the severity of its consequences, is poorly suited to situations where uncertainty and ambiguity are prominent features of the risk landscape. The new definition of risk used by ISO, “the effect of uncertainty on [achievement of] one’s objectives”, recognizes this paradigm change. What lessons can we draw from the management of fire hazards in Edo-era Japan? Are there situations in which increasing uncertainty allows more effective safety management? How should society address the risk of potentially planet-destroying scientific experiments? This book presents insights from leading scholars in different disciplines to challenge current risk governance and safety management practice.

Still Not Safe

Author : Robert Wears
Publisher : Oxford University Press, USA
ISBN 13 : 0190271264
Total Pages : 305 pages
Book Rating : 4.1/5 (92 download)

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Book Synopsis Still Not Safe by : Robert Wears

Download or read book Still Not Safe written by Robert Wears and published by Oxford University Press, USA. This book was released on 2019-12 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: The term "patient safety" rose to popularity in the late nineties, as the medical community -- in particular, physicians working in nonmedical and administrative capacities -- sought to raise awareness of the tens of thousands of deaths in the US attributed to medical errors each year. But what was causing these medical errors? And what made these accidents to rise to epidemic levels, seemingly overnight? Still Not Safe is the story of the rise of the patient-safety movement -- and how an "epidemic" of medical errors was derived from a reality that didn't support such a characterization. Physician Robert Wears and organizational theorist Kathleen Sutcliffe trace the origins of patient safety to the emergence of market trends that challenged the place of doctors in the larger medical ecosystem: the rise in medical litigation and physicians' aversion to risk; institutional changes in the organization and control of healthcare; and a bureaucratic movement to "rationalize" medical practice -- to make a hospital run like a factory. If these social factors challenged the place of practitioners, then the patient-safety movement provided a means for readjustment. In spite of relatively constant rates of medical errors in the preceding decades, the "epidemic" was announced in 1999 with the publication of the Institute of Medicine report To Err Is Human; the reforms that followed came to be dominated by the very professions it set out to reform. Weaving together narratives from medicine, psychology, philosophy, and human performance, Still Not Safe offers a counterpoint to the presiding, doctor-centric narrative of contemporary American medicine. It is certain to raise difficult, important questions around the state of our healthcare system -- and provide an opening note for other challenging conversations.

The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience

Author : Christina Dempsey
Publisher : McGraw Hill Professional
ISBN 13 : 1260116565
Total Pages : 256 pages
Book Rating : 4.2/5 (61 download)

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Book Synopsis The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience by : Christina Dempsey

Download or read book The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience written by Christina Dempsey and published by McGraw Hill Professional. This book was released on 2017-11-03 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: An indispensable guide to reducing the suffering―of patients and caregivers alike―and to improving healthcare delivery for all In our efforts to treat patients, cure illness, and manage institutions, healthcare professionals too often overlook the fundamental purpose everyone in the industry shares: to alleviate suffering. Press Ganey’s Chief Nursing Officer, Christina Dempsey, has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering—physical, psychological, and emotional—of patients and caregivers alike through Compassionate Connected CareTM. Drawing on her 360-degree perspective, Dempsey offers a comprehensive, detailed, evidence-based plan that addresses the clinical, operational, cultural, and behavioral dimensions of care that every patient and caregiver experiences, in every setting. When suffering decreases, Dempsey argues, outcomes improve for patients and those who care for them. A virtuous cycle takes hold, leading to increases in morale, loyalty, and productivity and results in a culture that drives quality, safety, and value. It paves the path for creating a new national healthcare culture—one that values compassion, fosters efficiency, and drives innovation The Antidote to Suffering is the first book to explore the pervasiveness of suffering in our healthcare system, and to provide the strategies and tools to: * Identify and measure suffering throughout your organization * Create a system in which every clinical response is informed by compassion * Operationalize staff behavior to promote meaning and purpose * Increase productivity by building a culture of collaboration Reducing human suffering isn’t just a moral imperative for healthcare providers. It’s a practical way to improve organizations and fix our broken system—without sacrificing the respect, dignity, and compassion we all deserve.

Normal Accidents

Author : Charles Perrow
Publisher : Princeton University Press
ISBN 13 : 9781400828494
Total Pages : 464 pages
Book Rating : 4.8/5 (284 download)

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Book Synopsis Normal Accidents by : Charles Perrow

Download or read book Normal Accidents written by Charles Perrow and published by Princeton University Press. This book was released on 2011-10-12 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Normal Accidents analyzes the social side of technological risk. Charles Perrow argues that the conventional engineering approach to ensuring safety--building in more warnings and safeguards--fails because systems complexity makes failures inevitable. He asserts that typical precautions, by adding to complexity, may help create new categories of accidents. (At Chernobyl, tests of a new safety system helped produce the meltdown and subsequent fire.) By recognizing two dimensions of risk--complex versus linear interactions, and tight versus loose coupling--this book provides a powerful framework for analyzing risks and the organizations that insist we run them. The first edition fulfilled one reviewer's prediction that it "may mark the beginning of accident research." In the new afterword to this edition Perrow reviews the extensive work on the major accidents of the last fifteen years, including Bhopal, Chernobyl, and the Challenger disaster. The new postscript probes what the author considers to be the "quintessential 'Normal Accident'" of our time: the Y2K computer problem.

Accident Precursor Analysis and Management

Author : National Academy of Engineering
Publisher : National Academies Press
ISBN 13 : 0309092167
Total Pages : 221 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Accident Precursor Analysis and Management by : National Academy of Engineering

Download or read book Accident Precursor Analysis and Management written by National Academy of Engineering and published by National Academies Press. This book was released on 2004-09-16 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the aftermath of catastrophes, it is common to find prior indicators, missed signals, and dismissed alerts that, had they been recognized and appropriately managed before the event, could have resulted in the undesired event being averted. These indicators are typically called "precursors." Accident Precursor Analysis and Management: Reducing Technological Risk Through Diligence documents various industrial and academic approaches to detecting, analyzing, and benefiting from accident precursors and examines public-sector and private-sector roles in the collection and use of precursor information. The book includes the analysis, findings and recommendations of the authoring NAE committee as well as eleven individually authored background papers on the opportunity of precursor analysis and management, risk assessment, risk management, and linking risk assessment and management.

The Healthcare Professional Workforce

Author : Timothy Hoff
Publisher : Oxford University Press
ISBN 13 : 0190215658
Total Pages : 225 pages
Book Rating : 4.1/5 (92 download)

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Book Synopsis The Healthcare Professional Workforce by : Timothy Hoff

Download or read book The Healthcare Professional Workforce written by Timothy Hoff and published by Oxford University Press. This book was released on 2016 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'The Healthcare Professional Workforce' is the first book to codify the transformations underway across health professions in the U.S. and to situate these changes within a larger context for both healthcare and non-healthcare audiences.

Breaking the Code of Project Management

Author : A. Laufer
Publisher : Springer
ISBN 13 : 0230619517
Total Pages : 267 pages
Book Rating : 4.2/5 (36 download)

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Book Synopsis Breaking the Code of Project Management by : A. Laufer

Download or read book Breaking the Code of Project Management written by A. Laufer and published by Springer. This book was released on 2016-04-30 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new classic is an examination of how to refigure project management to be more efficient and effective, particularly in terms of leadership. Using a case study approach, the author, Alex Laufer presents a specific set of guidelines on how to improve the team approach to any project, be it a new airline jet or an IT project.