Managing Relationships In A Corporate Bank

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Managing Relationships in a Corporate Bank

Author : Chris Farrance
Publisher : Lessons Professional Pub
ISBN 13 : 9780852976838
Total Pages : 300 pages
Book Rating : 4.9/5 (768 download)

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Book Synopsis Managing Relationships in a Corporate Bank by : Chris Farrance

Download or read book Managing Relationships in a Corporate Bank written by Chris Farrance and published by Lessons Professional Pub. This book was released on 2002 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: · Specifically targeted at the corporate bank's needs and techniques · Fully illustrated with numerous case studies and worked examples Developing the themes of customer relationship management into the sphere of corporate finance, this unique text examines the specific drivers, skills, and techniques required by banks in order to build and retain corporate clients. The text takes core elements of marketing and relationship activity and applies them to the specific requirements of the corporate bank's clients. Themes such as delivering corporate capability, portfolio, and key account planning, referral networks, industry profiling, and presenting customer focused solutions are all discussed in detail. Aided by the extensive use of case studies and illustrations, this text provides a clear, accessible manual of best practice in obtaining, managing, and building good relationships with corporate clients.

Relationship Management in Banking

Author : Steve Goulding
Publisher : Kogan Page Publishers
ISBN 13 : 0749482842
Total Pages : 401 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Relationship Management in Banking by : Steve Goulding

Download or read book Relationship Management in Banking written by Steve Goulding and published by Kogan Page Publishers. This book was released on 2018-10-03 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.

Client Centricity

Author : Jan U. Hagen
Publisher : Murmann Publishers GmbH
ISBN 13 : 3867744831
Total Pages : 198 pages
Book Rating : 4.8/5 (677 download)

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Book Synopsis Client Centricity by : Jan U. Hagen

Download or read book Client Centricity written by Jan U. Hagen and published by Murmann Publishers GmbH. This book was released on 2015-06-11 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The financial market crisis has brought the very business models of many banks into question. What lessons should banks take from these events? What consequences will the industry have to face when dealing with clients? These questions are at the center of this book, with contributions from renowned experts and examples from theory and practice. Client commitment – the pursuit of pure customer focus – has become a success factor in many areas of the banking industry. This book sheds light on the theoretical aspects of client commitment and shows how its various facets are being put into practice.

Relationship Banking and Relationship Management

Author : Rowland T. Moriarty
Publisher :
ISBN 13 :
Total Pages : 48 pages
Book Rating : 4.:/5 (942 download)

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Book Synopsis Relationship Banking and Relationship Management by : Rowland T. Moriarty

Download or read book Relationship Banking and Relationship Management written by Rowland T. Moriarty and published by . This book was released on 1983 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Banking Relationships

Author : Gerald Leahy
Publisher : Woodhead Publishing
ISBN 13 : 9781855733268
Total Pages : 160 pages
Book Rating : 4.7/5 (332 download)

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Book Synopsis Managing Banking Relationships by : Gerald Leahy

Download or read book Managing Banking Relationships written by Gerald Leahy and published by Woodhead Publishing. This book was released on 1997-01-15 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leahy looks at the principles governing the relationships between businesses and their bankers, and at the services banks provide to their corporate clients, examining the establishment, maintenance, review and termination of such relationships

Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC

Author : Farrukh Khan
Publisher : Lulu.com
ISBN 13 : 0557719046
Total Pages : 152 pages
Book Rating : 4.5/5 (577 download)

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Book Synopsis Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC by : Farrukh Khan

Download or read book Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC written by Farrukh Khan and published by Lulu.com. This book was released on with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer Relationship Management in the Financial Industry

Author : Federico Rajola
Publisher : Springer Science & Business Media
ISBN 13 : 3642355544
Total Pages : 187 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis Customer Relationship Management in the Financial Industry by : Federico Rajola

Download or read book Customer Relationship Management in the Financial Industry written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2014-07-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .

Customer Relationship Management

Author : Federico Rajola
Publisher : Springer Science & Business Media
ISBN 13 : 3540247181
Total Pages : 177 pages
Book Rating : 4.5/5 (42 download)

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Book Synopsis Customer Relationship Management by : Federico Rajola

Download or read book Customer Relationship Management written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2013-03-19 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.

Relationship and Resource Management in Operations

Author : David Loader
Publisher : Elsevier
ISBN 13 : 0080498019
Total Pages : 180 pages
Book Rating : 4.0/5 (84 download)

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Book Synopsis Relationship and Resource Management in Operations by : David Loader

Download or read book Relationship and Resource Management in Operations written by David Loader and published by Elsevier. This book was released on 2002-10-14 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made. The operations function in a financial organization is crucial to the success of the business. It drives both profitability and reputation as well as contributing to business development and support. It is also a complex part of a business and one that is treated differently in different types of organizations. The complexity of operations and the diverseness of the teams and the people they interact with create a need for a high degree of relationship and resource management. For instance a bank that is involved in both retail and investment banking will have hundreds of different relationship situations, but so too will a small private client broker. Some situations may be common to all types of organizations; others common to particular types of organizations and a few will be very specific to an organization. These relationships may be very open or highly discreet and confidential. Whatever the type of relationship, whether problematic or successful, it is likely that any problems will have an impact of the business. For operations managers their role is a key one. Charged with managing resources and the numerous relationship issues, it is neither a simple task nor, because of the variety and frequency of the issues that might arise, one that is easy to find solutions for. This book, however, explores some of the situations that managers might find themselves in and puts forward some solutions. Relationships and resources are the energy source that makes operations work and managed well they will provide the means to grow and to attain success. The central aim of this book is to provide knowledge and guidance on this important and key area of operations management. Successful operations teams are built on talented resource and effective management - let this book be your guide. The definitive series of professional references for those finance professionals concerned with "Back office" or operations management unique to this industry.Shows in practical terms the importance of the business relationships for financial operations management teams.A comprehensive resource from a leading financial management consultant for global banks and institutions.

Customer Relationship Management in Banks

Author : Bilal Afsar
Publisher : LAP Lambert Academic Publishing
ISBN 13 : 9783843350372
Total Pages : 96 pages
Book Rating : 4.3/5 (53 download)

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Book Synopsis Customer Relationship Management in Banks by : Bilal Afsar

Download or read book Customer Relationship Management in Banks written by Bilal Afsar and published by LAP Lambert Academic Publishing. This book was released on 2010-09-01 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Banking has traditionally operated in a relatively stable environment for decades. However, today the industry is facing a dramatically aggressive competition in a new deregulated environment.The net result of the recent competition and legislation is that traditional banks have lost a substantial proportion of their domestic business to essentially non-bank competition. Competition will undoubtedly continue to be a more significant factor. Thus it is imperative for banks to get useful feedback on their actual response time and customer service quality aspects of retail banking, which in turn will help them take positive steps to maintain a competitive edge. Finding a place in this heating sun becomes vital to the long-range profitability and ultimate survival of the bank.Getting information about customers, who they are and their purchasing behavior is a very important input for an organization. This information will contribute to a better understanding of the customer and corporations can use this knowledge to improve targeting, creating offers and shift merchandise.

The One to One Manager

Author : Don Peppers
Publisher : Broadway Business
ISBN 13 : 038550229X
Total Pages : 290 pages
Book Rating : 4.3/5 (855 download)

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Book Synopsis The One to One Manager by : Don Peppers

Download or read book The One to One Manager written by Don Peppers and published by Broadway Business. This book was released on 2002-01-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes a shift in contemporary business from a mass-marketing approach to a customer-based focus, outlining the stories of such companies as Xerox, Levi-Strauss, and American Airlines to present a customized strategy. Reprint.

Managing Customer Experience and Relationships

Author : Don Peppers
Publisher : John Wiley & Sons
ISBN 13 : 1119815339
Total Pages : 517 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Managing Customer Experience and Relationships by : Don Peppers

Download or read book Managing Customer Experience and Relationships written by Don Peppers and published by John Wiley & Sons. This book was released on 2022-04-26 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to "treat different customers differently." This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world.

The Bank-firm Relationship in the Perspective of Corporate Social Responsibility

Author : Nicola Varrone
Publisher : EGEA spa
ISBN 13 : 8823819873
Total Pages : 142 pages
Book Rating : 4.8/5 (238 download)

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Book Synopsis The Bank-firm Relationship in the Perspective of Corporate Social Responsibility by : Nicola Varrone

Download or read book The Bank-firm Relationship in the Perspective of Corporate Social Responsibility written by Nicola Varrone and published by EGEA spa. This book was released on 2020-11-01T00:00:00+01:00 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last few years, the bank’s engagement in corporate social responsibility (CSR) has become a relevant and timely topic. Academics and practitioners have been paying growing attention to how banks integrate socially responsible issues in their business models. By its nature, the banking system provides products and services that assume a specific relevance for social and economic development. More than other industries, banks need to build positive relationships with stakeholders in order to effectively carry out their business. This appears even more important in the aftermath of the 2008 financial crisis. The latter has challenged the reputation of the banks, questioning the true ethicality of banks’ business choices. Against this backdrop, the engagement in CSR may represent for banks the opportunity to demonstrate that they are operating in line with societal expectations. The current volume intends to extend the knowledge on CSR in the banking industry, providing empirical evidence on determinants and effects of banks’ engagement in socially responsible initiatives. In particular, the volume shows that banks with favorable financial performance tend to be more engaged in CSR. Moreover, the study demonstrates that some board of directors’ characteristics are critical in predicting the bank’s engagement in CSR. The volume also indicates that stakeholders favorably perceive the bank’s undertaking of socially responsible initiatives. Indeed, the analysis shows that customers of large banks appear particularly sensitive to the integration of socially responsible issues in bank’s products.

Managing Customer Relations in the Banking Industry. Customer Service

Author : Dr. David Ackah
Publisher : GRIN Verlag
ISBN 13 : 3668705852
Total Pages : 52 pages
Book Rating : 4.6/5 (687 download)

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Book Synopsis Managing Customer Relations in the Banking Industry. Customer Service by : Dr. David Ackah

Download or read book Managing Customer Relations in the Banking Industry. Customer Service written by Dr. David Ackah and published by GRIN Verlag. This book was released on 2018-05-17 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2014 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: B, ( Atlantic International University ) (School of Business and Economics), course: Ph.D. Economics, language: English, abstract: The main aim of this study has been to identify the possible causes of customer dissatisfaction. The specific objectives of the study were examined , the degree of cordiality and adversity of the relationship between management and staff and how these influence positively or negatively customer relations of banking organizations, a case study of Sahel Sahara Bank. The study is to assist the management of banking organization towards ensuring improved customer relations by offering incentives, customers’ relations training for employees and organizing seminars and workshops to raise employees’ level of professionalism. The researcher employed the quota sampling technique to specifically make a selection of the groups of management, staff, customers and other users of the Bank to whom questionnaires were administered until the required numbers of respondents were reached. In all, sixty (60) questionnaires were distributed. Out of these, ten (10) were administered to the management of the bank, twenty (20) to its employees and thirty (30) to customers who had visited to transact business at the bank’s premises on those faithful days of questionnaires administration. The study revealed that management and customers to the Bank asserted that customer relation training were the best tool for building customer relations to provide the needed skills for quality service delivery. Employees were also of the opinion that monetary incentive or rewards though important might not do much in improving customer relations but rather receiving customer relations training would equipped them better. There is therefore the need for management of banking organizations particularly the Sahel Sahara Bank to integrate their roles and efforts towards the facilitation of the customer relations training since employees as well as customer to the Bank rated it as the most workable measure.

Understanding the role of bank relationships, relationships marketing and organizational learning in the performance of people's

Author : Hari Sunarto
Publisher : Rozenberg Publishers
ISBN 13 : 9051709420
Total Pages : 318 pages
Book Rating : 4.0/5 (517 download)

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Book Synopsis Understanding the role of bank relationships, relationships marketing and organizational learning in the performance of people's by : Hari Sunarto

Download or read book Understanding the role of bank relationships, relationships marketing and organizational learning in the performance of people's written by Hari Sunarto and published by Rozenberg Publishers. This book was released on 2007 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Banking Relationships

Author : Gerald Leahy
Publisher :
ISBN 13 : 9780859417006
Total Pages : 160 pages
Book Rating : 4.4/5 (17 download)

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Book Synopsis Managing Banking Relationships by : Gerald Leahy

Download or read book Managing Banking Relationships written by Gerald Leahy and published by . This book was released on 1991 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Reputation in The Banking Industry

Author : Stefano Dell’Atti
Publisher : Springer
ISBN 13 : 3319282565
Total Pages : 192 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Managing Reputation in The Banking Industry by : Stefano Dell’Atti

Download or read book Managing Reputation in The Banking Industry written by Stefano Dell’Atti and published by Springer. This book was released on 2016-04-15 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management.