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Author : Rosemary Lucas
Publisher : Burns & Oates
ISBN 13 :
Total Pages : 350 pages
Book Rating : 4.0/5 ( download)
Download or read book Managing Employee Relations in the Hotel and Catering Industry written by Rosemary Lucas and published by Burns & Oates. This book was released on 1995 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Michael Riley
Publisher : Routledge
ISBN 13 : 1317856252
Total Pages : 224 pages
Book Rating : 4.3/5 (178 download)
Download or read book Human Resource Management in the Hospitality and Tourism Industry written by Michael Riley and published by Routledge. This book was released on 2014-04-23 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.
Author : Rosemary Lucas
Publisher : Psychology Press
ISBN 13 : 9780415297110
Total Pages : 332 pages
Book Rating : 4.2/5 (971 download)
Download or read book Employment Relations in the Hospitality and Tourism Industries written by Rosemary Lucas and published by Psychology Press. This book was released on 2004 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: This timely book is one of the first of its kind to consider contemporary issues such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry.
Author : Michael Boella
Publisher : Routledge
ISBN 13 : 1136397108
Total Pages : 385 pages
Book Rating : 4.1/5 (363 download)
Download or read book Human Resource Management in the Hospitality Industry written by Michael Boella and published by Routledge. This book was released on 2012-08-21 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Author : Michael Boella
Publisher : Routledge
ISBN 13 : 1136397094
Total Pages : 386 pages
Book Rating : 4.1/5 (363 download)
Download or read book Human Resource Management in the Hospitality Industry written by Michael Boella and published by Routledge. This book was released on 2012-08-21 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Author : M. J. Boella
Publisher : Taylor & Francis
ISBN 13 : 1351970968
Total Pages : 287 pages
Book Rating : 4.3/5 (519 download)
Download or read book Human Resource Management in the Hotel and Catering Industry written by M. J. Boella and published by Taylor & Francis. This book was released on 2017-06-26 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1987, gives valuable insights into the characteristics of employment in the hotel and catering industry and useful guidance on personal techniques. It deals with fundamental issues, such as personnel policy, as well as with practical techniques. Human Resource Management in the Hotel and Catering Industry has been written as an introductory text to human resource management in the hospitality industry. It is suitable reading for students, line managers and personnel managers in the many different sectors of the business.
Author : Dennis Nickson
Publisher : Routledge
ISBN 13 : 1136397175
Total Pages : 321 pages
Book Rating : 4.1/5 (363 download)
Download or read book Human Resource Management for the Hospitality and Tourism Industries written by Dennis Nickson and published by Routledge. This book was released on 2007-02-19 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated look at HRM policies and practices in the tourism and hospitality industries A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration International examples showcase good practice in a variety of organisations, such as Prêt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs
Author : Rosemary Lucas
Publisher : Routledge
ISBN 13 : 1134432984
Total Pages : 332 pages
Book Rating : 4.1/5 (344 download)
Download or read book Employment Relations in the Hospitality and Tourism Industries written by Rosemary Lucas and published by Routledge. This book was released on 2004-01-22 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area. It boldly extends the traditional analysis of employment relations by integrating new topics such as the role of customers and
Author : Michael John Boella
Publisher : Nelson Thornes
ISBN 13 : 9780748754663
Total Pages : 366 pages
Book Rating : 4.7/5 (546 download)
Download or read book Human Resource Management in the Hospitality Industry written by Michael John Boella and published by Nelson Thornes. This book was released on 2000 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the Hotel and Catering International Management Association (HCIMA).Contains detailed information of new human resources initiatives such as the IIP scheme and the British Hospitality Association's Excellence Through People Scheme.Ideal reading for students, time managers and personnel managers throughout the industry with effective coverage of recruitment, staff selection, job descriptions, training and remuneration.
Author : Michael J. Boella
Publisher : Routledge
ISBN 13 : 1136214739
Total Pages : 354 pages
Book Rating : 4.1/5 (362 download)
Download or read book Human Resource Management in the Hospitality Industry written by Michael J. Boella and published by Routledge. This book was released on 2013-03-05 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment. Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi – unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry The text explores key issues and shows real life applications of HRM in the Hospitality industry and is informed through the authors’ research projects within Mitchells & Butler's plc, Pizza Express, Marriott Hotels and Café Rouge. An extended case study drawing from the authors’ experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Author : R. Martin
Publisher :
ISBN 13 : 9780703301000
Total Pages : 132 pages
Book Rating : 4.3/5 (1 download)
Download or read book Employee Relations written by R. Martin and published by . This book was released on 1986 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher : Routledge
ISBN 13 : 1134432992
Total Pages : 327 pages
Book Rating : 4.1/5 (344 download)
Download or read book Employment Relations in the Hospitality and Tourism Industries written by and published by Routledge. This book was released on with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Hotel and Catering Industry Training Board (Wembley, London, England)
Publisher :
ISBN 13 :
Total Pages : 138 pages
Book Rating : 4.:/5 (599 download)
Download or read book Employee Relations written by Hotel and Catering Industry Training Board (Wembley, London, England) and published by . This book was released on 1990 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dana V Tesone
Publisher : Routledge
ISBN 13 : 1136400036
Total Pages : 870 pages
Book Rating : 4.1/5 (364 download)
Download or read book Handbook of Hospitality Human Resources Management written by Dana V Tesone and published by Routledge. This book was released on 2008-09-10 with total page 870 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
Author : Salih Kusluvan
Publisher : Nova Publishers
ISBN 13 : 9781590336304
Total Pages : 876 pages
Book Rating : 4.3/5 (363 download)
Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Author : Institute of Leadership & Management
Publisher : Routledge
ISBN 13 : 1136382259
Total Pages : 126 pages
Book Rating : 4.1/5 (363 download)
Download or read book Managing Relationships at Work written by Institute of Leadership & Management and published by Routledge. This book was released on 2007-06-01 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
Author : Michael Riley
Publisher : Routledge
ISBN 13 : 9780750622899
Total Pages : 222 pages
Book Rating : 4.6/5 (228 download)
Download or read book Managing People written by Michael Riley and published by Routledge. This book was released on 1995-01 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Riley explores how aspects such as labour cost, utilisation, labour market behaviour and pay are inseparable from skills of people management, particularly in a labour-intensive industry. Managing People provides a practical approach to applying management techniques in a manner germane to the 1990s. It is especially of relevance for managers with responsibility for personnel and training, though degree-level students will also find its non-prescriptive approach helpful.
