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Local Government Citizen Relationships
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Book Synopsis Local Government-citizen Relationships by : Melissa Wooten Graham
Download or read book Local Government-citizen Relationships written by Melissa Wooten Graham and published by . This book was released on 2014 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the current debates in public relations scholarship surrounds how to evaluate and measure the effectiveness of public relations practitioners and programs and the value they add to an organization. Known as the ROI, or return on investment, in public relations, this concept is often hard to define. However, as management demands become stronger for more accountability from public relations departments, the need to effectively address this concern continues to grow. Previous research has shown that a strong indicator of the effectiveness of public relations is the relationship that exists between an organization and its publics. This study details the relationship between local governments and the citizens they serve. Specifically, it analyzes the different aspects of the relationship and the public relations activities and tactics used to promote and foster relationship development. The research method utilized included the perspectives of both the organization and the public in assessing the organization-public relationship by combining the coorientational approach advocated by Broom (1977) and Broom and Dozier (1990) with the relationship measures proposed by Hon and Grunig (1999) and the tenets of the J.Grunig’s (1989) situational theory of publics. Using online survey data collected from more than 300 local government officials from municipalities across the United States and more than 300 citizens with various demographic and geographic backgrounds, this research examined the relationship dimensions of control mutuality, trust commitment, and satisfaction. In addition, the study evaluated the communication behaviors of citizens to obtain information to guide local government communicators in message development and strategy and also to determine the issues and tactics that will be most effective. Results indicate that citizens have a neutral view of the local government-citizen relationship, and local government officials view it more favorably. Furthermore, higher problem recognition, lower constraint recognition, and higher levels of involvement were positively associated with more active communication behaviors of citizens. Findings from the coorientation analysis illustrate that the two groups are in disagreement about the relationship. Dissensus exists between local government officials and citizens; that is, local government officials and citizens are in disagreement, and both parties know they are in disagreement.
Book Synopsis Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity by : Silva, Carlos Nunes
Download or read book Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity written by Silva, Carlos Nunes and published by IGI Global. This book was released on 2013-06-30 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: The relationship between citizens and city governments is gradually transforming due to the utilization of advanced information and communication technologies in order to inform, consult, and engage citizens. Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity explores the nature of the new challenges confronting citizens and local governments in the field of urban governance. This comprehensive reference source explores the role that Web 2.0 technologies play in promoting citizen participation and empowerment in the city government and is intended for scholars, researchers, students, and practitioners in the field of urban studies, urban planning, political science, public administration, and more.
Book Synopsis Citizen Governance by : Richard C. Box
Download or read book Citizen Governance written by Richard C. Box and published by SAGE Publications, Incorporated. This book was released on 1998-01-08 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on fundamental ideas about the relationship of citizens to the public sphere, Richard C Box presents a model of `citizen governance'. Recognizing the challenges in the community governance setting, he advocates rethinking the structure of local government and the roles of citizens, elected officials and public professionals in the twenty-first century. His model shifts a large part of the responsibility for local public policy from the professional and the elected official to the citizen. Citizens take part directly in creating and implementing policy, elected officials coordinate the policy process, and public professionnals facilitate citizen discourse, offering the knowledge of public practice needed for successful `citizen gover
Book Synopsis Civic Responsibility and Higher Education by : Thomas Ehrlich
Download or read book Civic Responsibility and Higher Education written by Thomas Ehrlich and published by Rowman & Littlefield Publishers. This book was released on 2000-01-25 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than a century ago, John Dewey challenged the education community to look to civic involvement for the betterment of both community and campus. Today, the challenge remains. In his landmark book, editor Thomas Ehrlich has collected essays from national leaders who have focused on civic responsibility and higher education. Imparting both philosophy and working examples, Ehrlich provides the inspiration for innovative new programs in this essential area of learning.
Book Synopsis Citizen Evaluation of Local Government Performance and Service by : Catherine McNamara
Download or read book Citizen Evaluation of Local Government Performance and Service written by Catherine McNamara and published by . This book was released on 2012 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government performance and accountability have grown to be predominant areas within public administration literature over the last forty years. The research presented in this dissertation examines the relationship between citizen satisfaction and local government performance. Citizen review of service delivery provides vital feedback that facilitates better resource management within local government. Using data from a single jurisdiction, two aspects of citizen satisfaction are reviewed. This includes citizen review of overall city performance, and citizen satisfaction with individual service delivery. Logit regression analysis is used to test several factors that affect citizen evaluation of service delivery in local government, while ordinary least squares regression is used to test the relationship between personal factors and citizen evaluation of specific local services. The results generated four major findings that contribute to the scholarly body of knowledge and local government knowledge application. First, citizens who are predisposed to supporting the local jurisdiction are more likely to rate service delivery high. Second, customer service is important. Third, those who experience government services similarly will collectively react similarly to the service experience. Finally, the length of residency has an impact on satisfaction levels with specific services. Implications for the literature as well as for practice are discussed.
Author :Citizens League (Minneapolis, Minn.). Committee on Local Government Boundary-Function Relationships Publisher : ISBN 13 : Total Pages :65 pages Book Rating :4.:/5 (299 download)
Book Synopsis Local Government in a Time of Transition by : Citizens League (Minneapolis, Minn.). Committee on Local Government Boundary-Function Relationships
Download or read book Local Government in a Time of Transition written by Citizens League (Minneapolis, Minn.). Committee on Local Government Boundary-Function Relationships and published by . This book was released on 1974 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Citizen Relationship Management by : Alexander Schellong
Download or read book Citizen Relationship Management written by Alexander Schellong and published by Peter Lang. This book was released on 2008 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.
Book Synopsis Trust and Contracts by : Andrew Coulson
Download or read book Trust and Contracts written by Andrew Coulson and published by . This book was released on 1998 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book about trust - in local government, in the health service, in military leaders, in politicians - between regulators and those they regulate. It starts from first principles, and is essential reading for students of the public sector who want to understand why 'best value' and 'relational contracting' are replacing pure private sector models such as compulsory competitive tendering.It also sets out to stimulate creative thought and aims to influence managers, not in the naive sense that they trust regardless, but as an incentive to examine their practice, and that of their organisations, to see how more trust might lead to more efficiency and to a greater involvement of ordinary citizens in the services they use.This ground-breaking collection focuses on key public service issues of continuing significance. Its concerns are highly relevant to the debates around the reshaping of the public sector and the meaning of the public services which have followed from the election of the Blair government.The main examples are drawn from local government, but the relevance of the lessons drawn from them is much broader for public sector management and an understanding of the ways in which the public sector is currently being shaped.
Book Synopsis Social Media and Local Governments by : Mehmet Zahid Sobaci
Download or read book Social Media and Local Governments written by Mehmet Zahid Sobaci and published by Springer. This book was released on 2015-07-11 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, social media have attracted the attention of political actors and administrative institutions to inform citizens as a prerequisite of open and transparent administration, deliver public services, contact stakeholders, revitalize democracy, encourage the cross-agency cooperation, and contribute to knowledge management. In this context, the social media tools can contribute to the emergence of citizen-oriented, open, transparent and participatory public administration. Taking advantage of the opportunities offered by social media is not limited to central government. Local governments deploy internet-based innovative technologies that complement traditional methods in implementing different functions. This book focuses on the relationship between the local governments and social media, deals with the change that social media have caused in the organization, understanding of service provision, performance of local governments and in the relationships between local governments and their partners, and aims to advance our theoretical and empirical understanding of the growing use of social media by local governments. This book will be of interest to researchers and students in e-government, public administration, political science, communication, information science, and social media. Government officials and public managers will also find practical use recommendations for social media in several aspects of local governance
Book Synopsis Cooperation and Conflict between State and Local Government by : Russell L. Hanson
Download or read book Cooperation and Conflict between State and Local Government written by Russell L. Hanson and published by Rowman & Littlefield. This book was released on 2021-05-27 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces students to the complex landscape of state-local intergovernmental relations today. Each chapter illustrates conflict and cooperation for policy problems including the response to the COVID-19 pandemic, environmental regulation, marijuana regulation, and government management capacity. The contributors, leading experts in the field, help students enhance their understanding of the importance of state-local relations in the U.S. federal system, argue for better analysis of the consequences of state-local relations for the quality of policy outcomes, and introduce them to public service career opportunities in state and local government.
Book Synopsis Local Government and the States: Autonomy, Politics and Policy by : David R. Berman
Download or read book Local Government and the States: Autonomy, Politics and Policy written by David R. Berman and published by Routledge. This book was released on 2015-06-03 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an overview of the legal, political, and broad intergovernmental environment in which relations between local and state units of government take place, the historical roots of the conflict among them, and an analysis of contemporary problems concerning local authority, local revenues, state interventions and takeovers, and the restructuring of local governments. The author pays special attention to local governmental autonomy and the goals and activities of local officials as they seek to secure resources, fend off regulations and interventions, and fight for survival as independent units. He looks at the intergovernmental struggle from the bottom up, but in the process examines a variety of political activities at the state level and the development and effects of several state policies. Berman finds considerable reason to be concerned about the viability and future of meaningful local government.
Book Synopsis Managing Local Government by : Kimberly L. Nelson
Download or read book Managing Local Government written by Kimberly L. Nelson and published by CQ Press. This book was released on 2017-08-04 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Local Government: An Essential Guide for Municipal and County Managers offers a practical introduction to the changing structure, forms, and functions of local governments. Taking a metropolitan management perspective, authors Kimberly Nelson and Carl W. Stenberg explain U.S. local government within historical context and provide strategies for effective local government management and problem solving. Real-life scenarios and contemporary issues illustrate the organization and networks of local governments; the roles, responsibilities, and relationships of city and county managers; and the dynamics of the intergovernmental system. Case studies and discussion questions in each chapter encourage critical analysis of the challenges of collaborative governance. Unlike other books on the market, this text’s combined approach of theory and practice encourages students to enter municipal and county management careers and equips them with tools to be successful from day one.
Book Synopsis The New Grass Roots Government? by : United States. Advisory Commission on Intergovernmental Relations
Download or read book The New Grass Roots Government? written by United States. Advisory Commission on Intergovernmental Relations and published by . This book was released on 1972 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Local Governments in Multilevel Governance by : Robert Agranoff
Download or read book Local Governments in Multilevel Governance written by Robert Agranoff and published by Lexington Books. This book was released on 2018-05-24 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Local governments serve their communities in many diversified ways as they increasingly engage in multiple connections: international, regional, regional-local, with nongovernmental organizations and through external nongovernmental services county actors. The book discusses how the shift in emphasis from government to governance has raised many management challenges, along with shifting expectations and demands.
Book Synopsis State and Local Government Relations in North Carolina by : Charles D. Liner
Download or read book State and Local Government Relations in North Carolina written by Charles D. Liner and published by Institute of Government. This book was released on 1995-01-01 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the origins of the current system of government in North Carolina and the current allocation of responsibility for administration, finance, and policy between the state government and units of local government. A revised and expanded version of the 1985 edition, the purpose of this book is to aid public officials who wish to examine state and local government relationships and to help citizens who want to understand current governmental relationships and responsibilities and how they came to be.
Book Synopsis How Patronal Networks Shape Opportunities for Local Citizen Participation in a Hybrid Regime by : Oleksandra Keudel
Download or read book How Patronal Networks Shape Opportunities for Local Citizen Participation in a Hybrid Regime written by Oleksandra Keudel and published by Ibidem Press. This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Oleksandra Keudel proposes a novel explanation for why some local governments in hybrid regimes enable citizen participation while others restrict it. She argues that mechanisms for citizen participation are by-products of political dynamics of informal business-political (patronal) networks that seek domination over local governments. Against the backdrop of either competition or coordination between patronal networks in their localities, municipal leaders cherry-pick citizen participation mechanisms as a tactic to sustain their own access to resources and functions of local governments. This argument is based on an in-depth comparative analysis of patronal network arrangements and the adoption of citizen participation mechanisms in five urban municipalities in Ukraine during 2015-2019: Chernivtsi, Kharkiv, Kropyvnytskyi, Lviv, and Odesa. Fifty-seven interviews with citizen participation experts, local politicians and officials, representatives of civil society and the media, as well as utilization of secondary analytical sources, official government data, and media reports provide a rich basis for an investigation of context-specific choices of municipal leaders that result in varying mechanisms for citizen participation.
Book Synopsis Making Local Governance Work by : Sue Goss
Download or read book Making Local Governance Work written by Sue Goss and published by Palgrave Macmillan. This book was released on 2001 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: New forms of local governance require new ways of working, and in this important new book, Sue Goss assesses the nature of the challenge and how individuals and organizations have responded. Drawing on a wide range of political and management theory and research and her own extensive experience, she provides the clearest picture yet of the emergence of new "relationship organizations" and of their engagement with the new roles of citizens, public managers, and local politicians.
